Newedgeblinds レビュー 

Newedgeblinds からの回答

2026年2月8日

Hi Taff,
Thank you very much for your kind review.

We’re really pleased to hear you had such a positive experience from start to finish and that our team was able to help with your questions. Your recommendation means a great deal to us.

Thank you again for choosing New Edge Blinds, we truly appreciate your support.

Kind regards,

Newedgeblinds からの回答

2026年2月8日

Hi Georgina,
Thank you for your lovely review.

We’re really pleased to hear you were happy with the quick delivery and the blind itself. Your feedback means a lot to us.

Thank you again for choosing New Edge Blinds, we hope to help you again in the future.

Kind regards,

Newedgeblinds からの回答

2026年1月11日

Hello,

Thank you for your feedback, Hanli. We’re sorry to hear you felt let down.

After reviewing your order, we were surprised by your comments, as the courier tracking shows multiple delivery attempts, including a calling card being left and several redelivery bookings. At no point did we refuse to help — we monitored the parcel throughout and followed the courier’s process while it was still in transit.

We also have no record of any third‑party contacting us regarding a refund, nor any communication from your bank. If something went wrong in the process, we genuinely apologise, and we’re always here to resolve issues directly.

If you’d like us to look into anything further, please reach out to us and we’ll be happy to assist.

Best Regards

Newedgeblinds からの回答

2026年2月8日

Hi Ian,
Thank you for your great feedback.

We’re pleased to hear you were happy with the delivery time, the quality of the blinds, and how easy they were to fit. It’s also great to know everything is operating smoothly.

Thank you for choosing New Edge Blinds, we look forward to helping you again when you need us.

Kind regards,

Newedgeblinds からの回答

2026年2月8日

Hi Mazzie,
Thank you for taking the time to leave your feedback.

We’re very sorry to hear about your concern with the blind on arrival, and we completely understand how worrying this must be, especially given your circumstances. This certainly isn’t the experience we want for our customers.

Our team is always happy to talk things through and review the best way to resolve issues like this, including checking whether a replacement is needed. If you haven’t already, please do get in touch with us directly and we’ll make sure this is looked into as a priority.

Kind regards,

Newedgeblinds からの回答

2026年2月8日

Hi John,
Thank you for your kind feedback.

We’re really pleased to hear you found our team friendly and helpful and that your order arrived quickly. Your recommendation means a lot to us.

Thank you again for choosing New Edge Blinds.

Kind regards,

Newedgeblinds からの回答

2026年1月18日

Hello,

We’re sorry to hear about your experience and understand how concerning this must have been.

This order was placed during the Christmas period when our manufacturing partner was closed, which caused a delay. The item has since been delivered, and we apologise that this was not clearer at the time.

If the item is no longer required, we’re more than happy to assist with a return and refund in line with the B&Q Marketplace process. Please contact us directly and we’ll support you promptly.

Best Regards

Newedgeblinds からの回答

2026年2月8日

Hi Alison,
Thank you for taking the time to leave such detailed feedback.

We’re genuinely sorry for the delays, the packaging issues, and the frustration caused by missing components and inconsistent updates. That is not the experience we aim to provide, and we understand how disappointing it must have been, especially for what should have been a straightforward purchase.

While we’re pleased our team remained polite and responsive, it’s clear we fell short on follow-through and delivery in this case. Your comments around packaging, communication gaps, and expectations are taken seriously and have been fed back internally so we can improve.

If you’d be willing, we would still welcome the opportunity to review this further and see if there’s anything we can do to make amends.

Kind regards,

Newedgeblinds からの回答

2026年2月8日

Hi Olga,
Thank you very much for your lovely feedback.

We’re delighted to hear you were happy with both the quality of the racks and the fast delivery, especially during the busy pre-Christmas period. Your kind words about our customer service mean a great deal to the team.

Thank you again for choosing New Edge Blinds.

Kind regards,

Newedgeblinds からの回答

2026年2月8日

Hi Pam,
Thank you for your great review.

We’re really pleased to hear the blinds fit perfectly, do exactly what they’re meant to do, and were easy to fit. Your feedback is much appreciated.

Thank you for choosing New Edge Blinds, we hope to help you again in the future.

Kind regards,

Newedgeblinds からの回答

2026年2月8日

Hi Ian,
Thank you for your feedback.

We’re pleased to hear you were happy with the blind itself, but we’re sorry to hear about your concerns regarding its condition on arrival. This isn’t what we would expect, and we’d be more than happy to look into this further and review available options with you.

If you haven’t already, please feel free to contact our customer service team directly so we can assist.

Kind regards,

Newedgeblinds からの回答

2025年12月14日

Hi Susan,

Thank you for your lovely feedback. I’m really pleased the measuring guide was helpful, the blind arrived quickly, and it was easy to fit. Even better that it looks great in your son’s new room and he loves it too!

We really appreciate your support and look forward to helping you again.

Kind regards,

Newedgeblinds からの回答

2026年2月8日

Hi Phillip,
Thank you for your review.

We’re pleased to hear you found the ordering process easy, the delivery quicker than expected, and the fitting instructions straightforward. It’s great to know everything went smoothly.

Many thanks for choosing New Edge Blinds, we hope to help you again in the future.

Kind regards,

Newedgeblinds からの回答

2025年12月14日

Hi Sarah,

Thank you for taking the time to leave this review. I’m really pleased our customer service team were able to give you helpful advice and look after you when the measurement needed adjusting, mistakes happen, and it’s important to us that you’re supported throughout.

We really appreciate your kind words and look forward to helping again whenever you need anything.

Kind regards,

Newedgeblinds からの回答

2025年12月14日

Hi George,

I’m sorry to hear about this and I understand why you’re frustrated, receiving the wrong item is not what anyone expects.

Because this order was placed via B&Q, the return/exchange process is normally handled through B&Q’s returns channel, which is why a store return may have been suggested. However, we absolutely do not expect you to be out of pocket for correcting an error, and we want to resolve this fairly and promptly.

We have asked for a few further details (such as the B&Q order/reference number and the item received vs. expected) so we can investigate properly and arrange the correct resolution as quickly as possible.

Once we have the requested information and we’ll take this forward immediately.

Kind regards,

Newedgeblinds からの回答

2025年12月14日

Hi Hannah,

I’m sorry to read this and for the frustration caused. After checking our records, the order placed does not appear to be for a 115cm width, so there may be some confusion over the size selected at checkout. We also want to reassure you that we do not supply second-hand blinds, all items are dispatched as new.

That said, if the blinds arrived with a poor cut finish, debris in the packaging, or missing instructions, that’s not acceptable and we want to put it right. We have contacted you directly to resolve this, but we haven’t received a response yet.

Please reply to our message with your order details so we can investigate and agree the quickest solution.

Kind regards,

Newedgeblinds からの回答

2025年12月14日

Hi Christine,

I’m really sorry the delivery took longer than expected and that the duvet set arrived without the packaging you would rightly expect. We are sorry about this and we completely understand your concern.

We have already contacted you directly and provided a free return method so you’re not out of pocket. As soon as the return is received, we’ll process your refund promptly (or arrange a replacement if you’d prefer).

Kind regards,

Newedgeblinds からの回答

2025年12月14日

Hi Ali,

Thank you for the brilliant review and for recommending us, we really appreciate it. I’m glad the ordering process was straightforward and that your blinds arrived quickly.

If you ever need help matching a fabric/colour, measuring for a new window, or placing a repeat order, just let us know, we’ll be happy to help.

Thanks again,

Newedgeblinds からの回答

2025年11月24日

Dear JCL,

Thank you for taking the time to share your feedback. We’re genuinely disappointed to hear that you felt the sample colours did not align with the product names on our website.

To clarify, the colour names shown online are our retail names, while the factory uses different internal names. This can understandably cause confusion, and we did explain this when you contacted us. We also reassured you that the blind you order will always match the physical sample you receive, regardless of the naming difference.

We regret that this left you feeling uncertain and that you chose not to proceed with your order. Our aim is always to give customers confidence in their purchase, and we will review how we present colour names to make this clearer in future.

Best Regards

Newedgeblinds からの回答

2026年2月8日

Hi Sally,
Thank you so much for your lovely review 😊

We’re really pleased to hear you were happy with the service and the quick delivery, and that the blinds look great once installed, full credit to your friend for the fitting! It’s great to know you’d shop with us again.

Thank you for choosing New Edge Blinds, and we look forward to helping you in the future.

Kind regards,