Initially received the wrong item . Only realised and advised late on a Friday expecting reply the next week, but got an acknowledgement from a human that evening and the correct item received prompt... ãã£ãšèŠã
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Excellent customer service from Sophie today. I sent an email regarding a new blind and she answered almost immediately. She was extremely polite, efficient and very clear in steering me in the righ... ãã£ãšèŠã
This is the first time ive used this company for window blinds and I would definitely use them again in the future. We had some problems on two occasions where the blinds where damaged due to a bad d... ãã£ãšèŠã
Worst customer service ever. One of Argos trusted sellers. Trusted? Far from it. They refuse to give a refund and parcel courier say they have yet to received my parcel. Delivery promised within 3-4... ãã£ãšèŠã
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Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , è±åœ
- 07432241144
- Sales@newedgeblinds.com
- newedgeblinds.co.uk
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Great service and top quality product
Great service and top quality product, Ordered a 440cm Styline gliding curtain pole delivered complete in a very sturdy tube, Brackets are very well made and a doddle to fit. Highly Recommended company from order to delivery service was great A++++, That good i have ordered 2 more curtain poles.
2026幎3æ9æ¥
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Newedgeblinds ããã®åç
Hi,
Thank you very much for your fantastic feedback.
Weâre delighted to hear you were happy with both the quality of the product and the overall service, from ordering through to delivery. Itâs great to know the installation was straightforward and everything met your expectations.
We really appreciate your continued support and are pleased to hear youâve ordered again.
Kind regards,
Bed sheet saga
Purchased a bed sheet from this company through Tesco Marketplace and it was a disaster from start to finish. Bought on 22nd January and took almost a month to arrive. Immediately I saw it was not the colour I ordered or what was advertised. I requested an immediate return but had no response so posted it back myself on 24th February. It took another two weeks to get a refund. Tesco Marketplace was most helpful, however, Newedge Blinds tested me to the limit with numerous time wasting emails and were most unhelpful, even to the point of saying they didn't sell the item colour I wanted, even though it was clearly shown on their advert pix and text stating the colour. To sum up: I would never buy anything from them again, it's not worth the stress or the amount of time spent emailing back and forward. Good Customer Service is key but I'm afraid I feel very let down by this protracted experience. I can't fault Tesco Marketplace for intervening to ensure I received my refund in full.
2026幎1æ22æ¥
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Newedgeblinds ããã®åç
Hi,
Weâre very sorry to read your feedback and understand how frustrating this experience must have been.
This is certainly not the level of service we aim to provide. We have reached out directly to review this in full and try to resolve the matter, but we have not yet received a response.
We would genuinely like the opportunity to look into this properly and address your concerns. Please contact us with your details and we will prioritise this for you.
Kind regards,
Easy Purchase and Quick delivery
Easy Purchase and Quick delivery
Everything went smoothly and the curtain draw poles were delivered ahead of schedule and at a goood price.
2026幎2æ24æ¥
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Newedgeblinds ããã®åç
Hi,
Thank you very much for your feedback.
Weâre pleased to hear everything went smoothly and that your order arrived ahead of schedule. Itâs great to know you found the process easy and the pricing competitive.
We appreciate your support and hope to assist you again in the future.
Kind regards,
Very helpfull with delivery to Belfast
Very helpfull with delivery to Belfast, N.Ireland. Great product eaily fitted and looks great.
2026幎3æ9æ¥
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Newedgeblinds ããã®åç
Hi,
Thank you very much for your kind feedback.
Weâre really pleased to hear you were happy with the delivery to Belfast and that the product was easy to fit and looks great.
We appreciate your support and hope to assist you again in the future.
Kind regards,
Easy ordering and quick delivery.
2026幎2æ22æ¥
Newedgeblinds ããã®åç
Hi,
Thank you very much for your feedback.
Weâre pleased to hear you found the ordering process easy and that your delivery arrived quickly.
We appreciate your support and hope to assist you again in the future.
Kind regards,
Good customer service
Good customer service from this company. I have ordered twice and each time I have received good quality blinds, reasonably priced, safely packaged and a quick delivery with the courier.
2026幎2æ17æ¥
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Newedgeblinds ããã®åç
Hi,
Thank you very much for your kind feedback.
Weâre really pleased to hear youâve had a positive experience across multiple orders and that youâre happy with the quality, pricing, packaging, and delivery.
We truly appreciate your continued support and look forward to assisting you again in the future.
Kind regards,
Would definitely recommend
Exactly what I ordered. Pleased with delivery too. Would recommend.
2026幎3æ4æ¥
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Newedgeblinds ããã®åç
Hi,
Thank you very much for your feedback.
Weâre pleased to hear everything arrived as expected and that you were happy with the delivery.
We really appreciate your recommendation and hope to assist you again in the future.
Kind regards,
Great service, good price
Although an error on the initial order, it was remedied with 1st class customer service. Order completed to satisfaction so quickly. Great delivery service.
2026幎2æ17æ¥
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Newedgeblinds ããã®åç
Hi,
Thank you very much for your kind feedback.
Weâre really pleased to hear that any initial issue was resolved quickly and that you were happy with the service and delivery. Itâs great to know everything was completed to your satisfaction.
We truly appreciate your support and hope to assist you again in the future.
Kind regards,
I am very impressed with the customerâŠ
I am very impressed with the customer service I received from NewEdgeBlinds. From the initial call I made enquiring about delivery. I needed some curtain tracks urgently and I was kept informed and updated all the way. The day given for delivery was spot on and they arrived in perfect condition. I would definitely recommend NewEdgeBlinds to anyone requiring curtains tracks, blinds etc.
2026幎3æ3æ¥
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Newedgeblinds ããã®åç
Hi,
Thank you very much for your wonderful feedback.
Weâre delighted to hear you were impressed with the service from your initial enquiry through to delivery. Itâs great to know everything arrived on time and in perfect condition, especially when you needed it urgently.
We truly appreciate your recommendation and support, and we look forward to assisting you again in the future.
Kind regards,
Curtain rail fixings
Just needed a few new fixings for our curtain track , everywhere was saying discontinued. Better value direct than from The Range . Prompt and reasonable delivery.
2026幎2æ22æ¥
Newedgeblinds ããã®åç
Hi,
Thank you very much for your feedback.
Weâre really pleased to hear you were able to find the fixings you needed, especially when they were difficult to source elsewhere. Itâs great to know you found good value and that delivery was prompt.
We appreciate your support and hope to assist you again in the future.
Kind regards,
WARNING
WARNING! Scammers
Warning everyone to not order directly through this company or a third party such as Debenhams as your money is taken but the order does not exist I am now £70 out of pocket with nothing to show for it. There customer service is absolutely awful. I've even spoken directly with the courier it's supposed to be coming through who has advised no such delivery assignment exists.... Total scam artists
Been reported for defamatory reviews. Absolutely pathetic. I spent good money with this company and NEVER received my goods. They were impossible to get hold of in regards to getting my money back and I had to get my money back through my credit card company!! Absolute scam company who will in turn report your TRUTHFUL reviews. DO NOT WASTE YOUR MONEY WITH THIS COMPANY!!
2026幎2æ28æ¥
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Newedgeblinds ããã®åç
Hi,
Weâre very sorry to read your review and the concerns youâve raised.
This is certainly not the experience we want for any customer. We take comments like this very seriously and would genuinely like the opportunity to investigate what has happened here.
We have reached out previously but have not been able to locate the full details of this case. Please contact us directly with your order information so we can review this urgently and work towards a resolution for you.
Kind regards,
Terrible initial customer service - Resolved
Terrible customer service! Ordered 2 sets of curtains through Tesco MarketPlace, but only one set was delivered. Called the contact number and was told they would call back in 24 hours. No returned call received. Called them again the next 2 days to be told that the customer service team arenât there at the moment and to try again tomorrow. Absolutely appalling!
Update: We didnât receive any emails until this review was posted. Subsequently received an email and they were quick to then resolve the problem and send the missing curtains. Curtains now look lovely that we can put them all up and are good quality. Raised rating to 3 stars (2 still lost due to the initial issue and the poor response from the telephone calls that were made).
2026幎2æ25æ¥
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Newedgeblinds ããã®åç
Hello,
Weâre very sorry to read your feedback and genuinely regret that this has been your experience.
We take all customer concerns seriously and always aim to respond as quickly as possible. We can see that we have contacted you by email on two occasions, but we have not yet received a reply. We would really appreciate it if you could respond so we can look into this properly and resolve the missing item for you without any further delay.
Please do get back in touch. we are here to help and want to put this right for you.
Best Regards
Outstanding customer service
Okay, so there was a slight blip with the original order but the reason for a five-star review is the way in which New Edge Blinds responded - promptly and pro-actively resolving the matter. The business has been very efficient in my dealings with them and further more the customer service has been nothing short of outstanding - clear, courteous, friendly, helpful - all communication had a genuinely personal feel to it and they went the extra mile to ensure it was a hassle-free experience for me. Product arrived - as described and does the job perfectly. Wouldn't hesitate to recommend and would definately use again.
2026幎2æ11æ¥
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Newedgeblinds ããã®åç
Hi,
Thank you very much for your fantastic feedback.
Weâre really pleased to hear that, despite the initial issue, you felt the matter was handled promptly and proactively. Itâs great to know our communication and support made the experience smooth and hassle-free for you.
We truly appreciate your recommendation and are delighted the product met your expectations.
Thank you again for your support, and we look forward to assisting you again in the future.
Kind regards,
Excellent customer service
I was very impressed with the service received. I had a query about my order and contacted customer service by email. I had a prompt reply and after giving more details about the order was told they would investigate. They did this and updated me .
Would certainly recommend and use this company again.
2026幎2æ22æ¥
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Newedgeblinds ããã®åç
Hi,
Thank you very much for your kind feedback.
Weâre delighted to hear you were impressed with the service and that your query was handled promptly and thoroughly. Keeping our customers informed is very important to us, so itâs great to know this made a difference.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Kind regards,
Nearly 2 Weeks and No delivery
Placed an order 12 Feb for a track, chased up on the 19 Feb and was told "the courier has placed the shipment on hold because of insufficient address details" in spite of providing correct address details, provided details again
New edge then as of 23 feb have just informed me that they are going to provide these details to the courier
UPDATE - the order has been received, New Edge informs me that the there was an issue at the couriers end. However either New Edge or the courier should update the client of the issues.
The product is acceptable for the purpose
2026幎2æ12æ¥
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Newedgeblinds ããã®åç
Hi,
Thank you for your feedback.
Weâre sorry for the delay and the lack of proactive updates during the delivery process, we completely understand how frustrating that must have been, especially after providing the correct details.
While this issue did originate with the courier, we agree that clearer communication from our side would have improved your experience, and weâll take this on board to improve going forward.
Weâre pleased to hear the item has now been received and is suitable for your needs.
Thank you again for your feedback.
Kind regards,
I bought a curtain pole and it is greatâŠ
I bought a curtain pole and it is great :) very easy to put up, arrived quickly and look very nice. I made a mistake and it was a little bit too long but I sawed it down a bit and drilled a new hole for the finial with no problem. Thanks
2026幎2æ9æ¥
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Newedgeblinds ããã®åç
Hello,
Thanks so much for your lovely feedback, weâre really glad to hear youâre happy with the curtain pole and that installation was nice and straightforward. Great improvising on adjusting the length too! We really appreciate you taking the time to share your experience.
Best Regards
Great experience
Great experience, I needed to check what was included with a curtain rail and received a very helpful and prompt response from the customer service team. Item also arrived promptly and everything was as expected. Wouldn't hesitate to order again.
2026幎2æ16æ¥
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Newedgeblinds ããã®åç
Hello,
Thank you so much for your kind feedback, we really appreciate you taking the time to share your experience.
Weâre delighted to hear our team could help with your query and that everything arrived promptly and exactly as expected. Providing clear information and reliable service is always our goal, so itâs wonderful to know this made a difference.
We truly appreciate your support and look forward to helping you again in the future.
Warm regards,
Ordered two blinds in chocolate
Ordered two blinds in chocolate. One came damaged and they sent black as replacement. Went through paypal resolution and they favoured the seller. They wanted me to pay return costs when they are in the wrong.
After pp decision I appealed and I won the case as wrong colour sent. Fully refunded.
2026幎2æ22æ¥
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Newedgeblinds ããã®åç
Hi there,
Thank you for your feedback, weâre sorry to hear you feel disappointed.
Just to clarify, PayPal reviewed the order details and ruled in our favour because the items received matched the order placed. However, you are still very welcome to return the blinds if youâd like to, and weâre here to help you with that at any time. Please feel free to contact our sales team and weâll support you with the next steps. (Sales@newedgeblinds.com)
Best Regards
Waiting a year for the correct blind to be sent
Wrong size blind was received and I have been waiting for nearly a year for a replacement blind to be sent to me. Each time I email I am fobbed off and told it will be in stock in a couple of weeks and sent straight out to me. Still waiting. Terrible service.
2025幎2æ19æ¥
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Newedgeblinds ããã®åç
Hi Laura,
Weâre very sorry to read this and understand how frustrating this must feel.
We would really like to get this resolved for you as quickly as possible, however we have not yet been able to locate the order from the details provided in the review. We have requested further information so we can identify the correct order and take immediate action.
Please contact us directly with your order number or delivery postcode, and we will prioritise this and work to resolve it without further delay.
Kind regards,
Been reported for defamatory reviews
Been reported for defamatory reviews. Absolutely pathetic. I spent good money with this company and NEVER received my goods. They were impossible to get hold of in regards to getting my money back and I had to get my money back through my credit card company!! Absolute scam company who will in turn report your TRUTHFUL reviews. DO NOT WASTE YOUR MONEY WITH THIS COMPANY!!
2026幎2æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Newedgeblinds ããã®åç
Hi,
Weâre sorry to read your comments and understand your frustration.
We take all customer concerns seriously and always aim to resolve issues as quickly and fairly as possible. We have not been able to locate sufficient details from your review to investigate this case fully.
We have reached out previously to try and assist, but have not received a response. Please contact us directly with your order information so we can review this matter properly and work towards a resolution.
Kind regards,
Trustpilot ãšã¯ã¹ããªãšã³ã¹
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