Newedgeblinds レビュー 

Newedgeblinds からの回答

2026年2月12日

Hello,

Thank you so much for taking the time to leave such a detailed review, we really appreciate it.

We’re delighted to hear that you’re happy with the quality of your roller blind and that it arrived safely and well packaged. We put a lot of care into protecting longer items in transit, so it’s great to know that made a positive difference even before you opened it.

It’s also lovely to hear that our team were able to help with your fitting question. Even when it’s something minor or window-specific, we’re always happy to offer guidance if we can, we want every installation to go smoothly.

Thank you again for your recommendation and for supporting our business (whether directly or via Amazon). It genuinely means a lot to us.

Kind regards,

Newedgeblinds からの回答

2026年2月12日

Hi,

Thank you for your feedback.

We’re genuinely disappointed to see this review, particularly as the concern appears to relate to the shade of white not being an exact match for your existing décor. White fabrics can naturally have subtle variations in tone (for example, soft white, bright white, or off-white), and lighting conditions can significantly affect how a colour appears once hung in a room.

The curtains supplied were the correct item ordered, and we would not intentionally misdescribe a product. While we fully understand that they may not have been the perfect match for your setting, this does not reflect a fault in the quality of the curtains themselves.

We also take comments about customer service seriously. Our team always aims to respond professionally and in line with marketplace and consumer policies, and we are sorry if you felt unheard during the process.

We stand by the quality of our products and the service we provide across all platforms, and we remain committed to resolving concerns fairly and transparently.

Best Regards

Newedgeblinds からの回答

2026年2月9日

Hi Victoria,

Thank you for your feedback, and I’m sorry to hear about your experience.

We’ve been working through a high volume of enquiries, but we’re now fully caught up. If any parts were missing, we’d really like the chance to put this right for you as quickly as possible.

Please could you contact us directly at sales@newedgeblinds.com
, quoting your reference WEB25674, and we’ll arrange the missing parts or a suitable resolution straight away.

Kind regards,

Newedgeblinds からの回答

2026年2月12日

Hello,

Thank you for your review!

We’re really pleased to hear your order arrived quickly and that you found the ordering process easy, that’s exactly what we aim for.

We appreciate you choosing New Edge Blinds and hope to assist you again in the future.

Kind regards,

Newedgeblinds からの回答

2026年2月7日

Hi,

Thank you for taking the time to leave a review.

We’re sorry to hear that the no-drill blind did not meet your expectations. For clarity, fitting guidance is available, including visual installation instructions, and our team explained that the no-drill blind fits in the same way as a standard blind, with the only difference being that the drill-in brackets are replaced with pressure-fit brackets.

No-drill blinds rely on correct measurements, suitable window, and accurate installation for the system to work as intended. The item supplied was not reported as faulty.

Returns are of course accepted, however free returns are not offered where an item is not faulty, which is in line with our published returns policy.

If you would like further help with fitting or would like us to review this again with you, our team will be happy to assist.

Kind regards,

Newedgeblinds からの回答

2026年2月8日

Hi Derek,
Thank you for taking the time to leave such a positive review.

We’re really pleased to hear that the issue with the finials and missing brackets was resolved quickly and that you were happy with how it was handled. While we’re sorry for the initial mistake, it’s great to know the replacement was with you within a couple of days and met your expectations.

Thank you again for your patience and for choosing us, we’d be delighted to help you again in the future.

Kind regards,

Newedgeblinds からの回答

2026年2月8日

Hi Craig,
Thank you for your great feedback.

We’re really pleased to hear you were happy with the service, the answers provided, and the quick delivery. It’s also great to know you found everything good value, that means a lot to us.

Thanks again for choosing New Edge Blinds, and we hope to help you again in the future.

Kind regards,

Newedgeblinds からの回答

2026年1月31日

Hi,

Thank you for taking the time to leave your feedback. We’re really sorry to hear about your experience and appreciate you raising this with us.

We’d genuinely like the opportunity to look into this properly and provide you with a clear update and resolution. If you could please contact us directly at sales@newedgeblinds.com
, including your order details, a member of our team will personally review the issue and assist you as quickly as possible.

We value our customers and are keen to put this right.

Kind regards,

Newedgeblinds からの回答

2026年2月8日

Hi Rhian,
Thank you for taking the time to share your feedback.

We’re genuinely sorry to hear about your experience and that you were left feeling disappointed. The drop sizes listed on marketplace sites such as B&Q refer to the maximum drop the blind is designed to fit, rather than the exact finished fabric length. This is a standard industry specification, as the control mechanism and headrail account for part of the overall measurement.

That said, we appreciate this isn’t always made as clear as it should be, and we understand how frustrating that can feel. We did our best to explain the manufacturing specification and explore available options, but returns and refunds do require the item to be unused and in its original packaging in line with marketplace and consumer regulations.

We’re always keen to resolve issues where possible, and we’d still be happy to review this again if you’d like to get back in touch with our team directly.

Kind regards,

Newedgeblinds からの回答

2026年2月8日

Hi Julia,
Thank you so much for such a thoughtful and detailed review.

We’re really pleased to hear that you found our communication helpful and that we were able to assist with sizing, even over the weekend. It’s great to know ordering directly gave you the flexibility you needed and that delivery and after-sales follow-up met your expectations.

We’re delighted to hear your day & night blind looks amazing already, and we hope the remaining ones look just as good once installed. Thank you again for the recommendation, we look forward to helping you again in the future.

Kind regards,

Newedgeblinds からの回答

2026年2月8日

Hi,
Thank you so much for the brilliant review, we really appreciate it!

We’re glad you found us directly and that you’re happy with both the value and your new blinds. It means a lot to hear you’d come back to us again, and we’re grateful for your support.

Thanks again for choosing New Edge Blinds, we look forward to helping you in the future.

Kind regards,

Newedgeblinds からの回答

2026年2月8日

Hi Jax,
Thank you for your review and for your positive comments about the curtains and ordering process.

We’re pleased to hear the curtains were exactly as described. We’re sorry about the confusion with the tracking information, this can occasionally happen before the courier’s system updates, but we appreciate you flagging it.

Thank you again for your feedback, and we hope to assist you again in the future.

Kind regards,

Newedgeblinds からの回答

2026年2月8日

Hi Angelica,
Thank you so much for the lovely review.

We’re really pleased to hear that you found the installation straightforward and that the step-by-step guide helped, especially as that’s exactly what it’s designed for. It’s also great to know you were happy with the quality and value of the track.

Thank you again for choosing New Edge Blinds, and we look forward to your next order.

Kind regards,

Newedgeblinds からの回答

2026年2月8日

Hi Alison,
Thank you very much for your kind review.

We’re really pleased to hear the Roman blind kit arrived promptly and that we were able to resolve the missing component quickly for you. It’s great to know the replacement arrived safely and that you were happy with both the quality and value of the kit.

Thank you again for your recommendation, we truly appreciate it and look forward to helping you again in the future.

Kind regards,

Newedgeblinds からの回答

2026年1月23日

Hi Jo,

Thank you for taking the time to leave your feedback. We’re very sorry to hear about your experience and the frustration this situation has caused.

Receiving an incorrect item and then facing delays in resolution is understandably upsetting, and we regret that this was your experience. This is not the level of service we aim to provide.

We would really like the opportunity to review this matter properly and work towards a fair resolution.

Kind regards,

Newedgeblinds からの回答

2026年2月8日

Hi,
Thank you for your feedback.

We’re pleased to hear you found the website clear, the delivery prompt, and the product easy to fit. It’s also great to know it met your expectations and offered good value for money.

Thank you for choosing New Edge Blinds, we hope to assist you again in the future.

Kind regards,

Newedgeblinds からの回答

2026年2月8日

Hi,
Thank you for your lovely feedback.

We’re really pleased to hear you were happy with the range of curtain rails, the ease of ordering, and the delivery timescale. It’s great to know everything arrived complete and exactly as described.

Thank you for the recommendation, we truly appreciate it and hope to help you again in the future.

Kind regards,

Newedgeblinds からの回答

2026年2月8日

Hi Jayne,
Thank you so much for your kind words.

We’re delighted to hear you had such a positive experience with our customer service. Providing prompt, helpful support from real people is something we really care about, so your feedback means a great deal to the whole team.

Thank you again for taking the time to leave a review, we truly appreciate it.

Kind regards,

Newedgeblinds からの回答

2026年1月15日

Hi Laurentiu,

Thank you for taking the time to leave your feedback, and I’m genuinely sorry for the experience you’ve had, I completely understand how frustrating this situation has been for you.

We have been in contact throughout regarding the courier’s failed delivery scans, and I appreciate how difficult it is when the tracking information doesn’t match what you’re seeing at home. We rely on the courier’s data to progress an investigation, but it’s clear that the service you received from them has fallen short of what either of us would expect.

To be clear, we have never intended to leave you without a resolution. Custom‑made items do follow a different process, but when a courier investigation confirms a parcel has not been delivered, we always resolve this for the customer , either with a replacement or a refund depending on the outcome.

I’d really like to get this sorted for you now. If you could please reply to our last email or contact us directly at sales@newedgeblinds.com, I will personally make sure this is brought to a conclusion without any further delay.

Thank you again for your patience, and I hope we can put this right for you.

Best Regards

Newedgeblinds からの回答

2026年2月8日

Hi Paul,
Thank you for taking the time to leave your feedback.

Marketplace pricing can vary between retailers due to promotions, commission structures, and platform-specific costs, which is why prices may differ across websites even for the same product. We appreciate that this can be frustrating when noticed after purchase.

Regarding the finish, we’re sorry to hear it wasn’t what you expected. Polished nickel can appear darker depending on lighting and surroundings, but we understand this may not have matched your expectations and we’re always happy to review this further with customers directly.

We’re also very concerned to hear about the delivery experience you described. Items should never be left without authorisation, and this is not the standard we expect from our couriers. We do raise issues like this directly with the carrier when they occur.

If you’d like us to review this in more detail and see what we can do to help, we would encourage you to contact our customer service team directly so we can look into it fully.

Kind regards,