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Newpay レビュー 

216
TrustScore 5段階評価の3.5

3.7

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5つ星のうち5の評価

Quick and easy application to see if I was eligible. Everything set out clearly showing me repayments interest ect. Easy to use app to show remaining balance ect. After using newpay I wish they were a... もっと見る

5つ星のうち1の評価

Made a complaint 2 months ago didn't answer the whole complaint. Today I had to contact them again their customer service tried to tell me the payment plan was from 2023. She refused to listen when I... もっと見る

企業が回答しました

5つ星のうち5の評価

Very cheerful and happy service with alot of knowledge that made me feel better about my situation, went out of her way to help me so im very grateful.

企業が回答しました

5つ星のうち5の評価

I found myself purchasing something of greater value last week, & it was definitely best purchased via the finance route. I didn't even consider elsewhere because Newpay had a 0 percent interest paym... もっと見る

企業が回答しました

企業情報

  1. 支払いサービス

当該企業による記述

Newpay is a digital credit account that allows you to break your online purchases into fixed monthly payments wherever you see the logo. Representative 24.9% APR (variable). NewDay Ltd. Subject to status. 18+. UK only. T&Cs apply."


連絡先

3.7

まあまあ

TrustScore 5段階評価の3.5

216件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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3.7

すべてのレビュー

(216)

過去12か月のレビュー数: 43

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5つ星のうち3の評価

I don’t like that there is no fashion…

I don’t like that there is no fashion or beauty now. I don’t think I’ll use again.

2025年4月4日
Newpay ロゴ

Newpay からの回答

Hi there, I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team. Best, Elan

5つ星のうち3の評価

Great product but annoyingly frequesnt emails.

Great and easy way to obtain a loan at 0% linked to a training offer for my granddaughter.
I wouldhave given it 5* if it wasn't for the incessant emails that seemingly give me no way of unsubscribing as they say"This email is a service message from NewDay relating to the administration of your Newpay account".
This is what totally annoys me about modern finance companies as youre held hostage to their pernicious and constant emailing in the hope you'll buy into more of their products!!

2025年3月27日
Newpay ロゴ

Newpay からの回答

Hi John,

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0330 838 0170 or via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you.

Thanks, Julie.

5つ星のうち3の評価

Not many shopping places

Not many shopping places, could do with more. But payment plan is good and monthly. Shame because if there was more shopping places I would of giving 5 stars

2025年3月12日
Newpay ロゴ

Newpay からの回答

Hi Angie,

Thank you for taking the time to leave us a review. I would like to thank you for your feedback as we are always working to improve and develop our services, and customer experience is at the heart of this.

Best,

Stephanie.

5つ星のうち5の評価

Great Customer Service and Support!!

Initially I had issues getting the account back up and running? No joy with the app? However a call to Customer Services put all issues in order? First class who ever the Lady was can’t thank her enough for her patience and support? The app now works fine and carries all the information needed to
maintain the account! I buy Gardening and DIY tools and products! So can purchase the more expensive items usually over 6 or 12 months. New Pay is ideal for me personally.
Customer support and service first class! Have dealt with other companies long distance so called customer services? The UK based service is a welcome pleasure to use??

2025年3月20日
Newpay ロゴ

Newpay からの回答

Hi Rob,

We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊

Best,

Stephanie.

5つ星のうち5の評価

Easy process and brilliant app to track

Very easy to open. Good customer service. Security checks added when making first purchase which is valuable as to make sure no one opening the account other than yourself. Easy to use app to track purchases and payments. Overall nice and easy process.

2025年3月19日
Newpay ロゴ

Newpay からの回答

Hello Maxine. Thank you for taking the time to leave us a review. We're excited to have you on board 😊 We hope you continue to enjoy our services. Best, Audrey

5つ星のうち5の評価

My experience was great with Newpay…

My experience was great with Newpay because I was unable to buy the furniture by cash. Newpay gave me a loan which I managed with minimum stress. I appreciate staff who often advised me to get support if I had financial difficulties. Staff was kind, helpful and supportive.

2025年3月8日
Newpay ロゴ

Newpay からの回答

Hello Geetrude. We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊Best, Audrey

5つ星のうち5の評価

Time for another review.

I found myself purchasing something of greater value last week, & it was definitely best purchased via the finance route. I didn't even consider elsewhere because Newpay had a 0 percent interest payment plan option that was perfect for me.
It will be great to see more companies that accept Newpay added over time, but I like the fact that many are small businesses trying their very best to build up a reputable name. So far, I have had no issues with the companies I've purchased via with my Newpay.

2025年3月3日
自発的なレビュー
Newpay ロゴ

Newpay からの回答

Hello Clair. Thank you for choosing us as your card provider - and for leaving us a positive review! Best, Audrey

5つ星のうち5の評価

Good friendly company

Good friendly company. Great borrowing rates. Easy to set up account.

2025年3月4日
Newpay ロゴ

Newpay からの回答

Hello Neil. Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊Best, Audrey

5つ星のうち1の評価

So disappointed

Ever since I bought the furniture, the light only worked the day it was fixed while the people that fixed it was around. I never enjoyed it and as for me I don’t think am interested in buying any furniture from the company again. I called the shop in Peckham even visited for more than two times no one came to fix it and the broken cover. I have to cancel the direct debit as I have finished my payment.

2025年3月1日
Newpay ロゴ

Newpay からの回答

Hello Florence. Thank you for taking the time to write the above. I'm sorry to read about the troubles you are having with this, and I appreciate the frustration that this has caused you. Best, Audrey

5つ星のうち1の評価

Stuck in a continual authentification…

Stuck in a continual authentification loop..
Nobody here seems to care. All the details are right but the customer success staff just hang up on you, don't care and tell you conflicting information - 1 minute it's 'we will cancel your application and wait 1 hour' then it's 'wait 48 hours'. Their system is broken and it's the only option for my worktops so I will be looking for a new supplier. ABSOLUTE BALL ACHE!

2025年2月28日
自発的なレビュー
Newpay ロゴ

Newpay からの回答

Hi Kate, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. Please can you reach out to our Customer Service team on 0330 838 0170 at your next convenience. The team will be happy to help.
Best, Elan

5つ星のうち5の評価

Excellent website with very clear…

Excellent website with very clear instructions to use. Wording very clear and easily understood. Very good customer service, dealing with a complaint well and with understanding. Payment facilities easy to use with options to change date of payment if needed. Communication frequent, clear and easily understood. I would recommend to anyone needing a payment plan, as long as it was affordable for them. Very good all round service. Well done.

2025年2月15日
Newpay ロゴ

Newpay からの回答

Hi Caroline,

Thank you for taking the time to leave us a review. We're excited to have you on board 😊
We hope you continue to enjoy our services.

Best,

Stephanie.

5つ星のうち1の評価

another way to lose your money if not reading the fineprints

I believe it to be subtle way of making people lose their money unknowingly, as with my experience.

little over a year ago, i had bought a treadmill online and tried to cost-spread it over a year with what appeared to be an inexpensive option. As usual, didn't read the fineprint and i believe the default selection on the site goes with "interest repayment and 50£ boost" option.

I kept getting monthly statements which i wont notice as it was something at the back of mind ongoing for a year.
Now when i saw that money is still going out, i checked and realized that i have actually accumulated a debt of around 1000£ with the company (which i immediately paid off).

My understanding from the experience is that this appears to be subtle way of scamming people who don't check their accounts regularly for small transactions, as it didn't come to my notice till i wondered why am still paying for the treadmill.

My take home message:
i should have at least noticed why the monthly amount is not adding up to the maths and intervened earlier.

My action:
Advised the company from whom i bought the treadmill to take not of the fact as customers would lose money in an elaborate scheme which most of us don't care to read about if the outgoing is not significant. Something like Klarna is far less complicated and helpful.

2025年2月17日
自発的なレビュー
Newpay ロゴ

Newpay からの回答

Good Afternoon, anand,

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.

- Kenith

5つ星のうち5の評価

Very easy to use

Very easy to use. Easy to keep track with the app. So easy to rack up manageable debt.

2025年2月13日
Newpay ロゴ

Newpay からの回答

Hi Graham,

We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊

Thanks, Julie.

5つ星のうち1の評価

I only wanted to do the finance for 415…

I only wanted to do the finance for 415 and it said I couldnt have it.
I get a good wage each month
I wouldnt be using that again to try.
I've had no email to say why I got rejected as it says I would here in 24 hours and that was 4 days ago.
So I am not going to bother again at all

2025年1月30日
自発的なレビュー
Newpay ロゴ

Newpay からの回答

Hi, As a responsible lender, we consider all of the information available to us to decide on the outcome of an application. This includes our internal lending criteria, along with relevant information provided by the credit reference agencies.
I appreciate your disappointment with this, and we’re sorry this wasn’t the outcome you were hoping for on this occasion. Thanks, Michelle.

5つ星のうち5の評価

User Friendly

Ease if use.

2025年1月21日
Newpay ロゴ

Newpay からの回答

Hello Eric. Thank you for your kind review! Best, Audrey

5つ星のうち1の評価

Was very helpful now pointless

My previous frequent use of NewPay ceased due to their discontinuation of Zazzi integration. I found their alternative solution inadequate and believe their previous Zazzi integration offered a cost-effective and user-friendly experience for collectors like myself. Despite months of anticipation for its return, I'm compelled to cancel my NewPay account due to its current lack of utility. While I'm disappointed, I anticipate a generic response that fails to address my concerns.

2025年1月24日
自発的なレビュー
Newpay ロゴ

Newpay からの回答

Good Afternoon,

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.

Please be assured that this feedback will be passed on to the relevant team.

- Kenith

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