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Newpay レビュー 

216
TrustScore 5段階評価の3.5

3.7

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Quick and easy application to see if I was eligible. Everything set out clearly showing me repayments interest ect. Easy to use app to show remaining balance ect. After using newpay I wish they were a... もっと見る

5つ星のうち1の評価

Made a complaint 2 months ago didn't answer the whole complaint. Today I had to contact them again their customer service tried to tell me the payment plan was from 2023. She refused to listen when I... もっと見る

企業が回答しました

5つ星のうち5の評価

Very cheerful and happy service with alot of knowledge that made me feel better about my situation, went out of her way to help me so im very grateful.

企業が回答しました

5つ星のうち5の評価

I found myself purchasing something of greater value last week, & it was definitely best purchased via the finance route. I didn't even consider elsewhere because Newpay had a 0 percent interest paym... もっと見る

企業が回答しました

企業情報

  1. 支払いサービス

当該企業による記述

Newpay is a digital credit account that allows you to break your online purchases into fixed monthly payments wherever you see the logo. Representative 24.9% APR (variable). NewDay Ltd. Subject to status. 18+. UK only. T&Cs apply."


連絡先

3.7

まあまあ

TrustScore 5段階評価の3.5

216件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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3.7

すべてのレビュー

(216)

過去12か月のレビュー数: 43

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Used to use it on look fantastic

Used to use it on look fantastic , my bag and allsole and they have been taken off for shops no one uses I’ve deleted my account as it’s pointless won’t ever use disappointing

2024年1月21日
自発的なレビュー
Newpay ロゴ

Newpay からの回答

Hi Kayleigh,

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.

Best,

Stephanie.

5つ星のうち5の評価

Great interest free account

Great offer of 6months interest free. used couple of times for purchase. Definitely worth having the account for purchase to benefit of interest free option without a credit card.

2024年12月10日
Newpay ロゴ

Newpay からの回答

Hi there, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Best, Elan

5つ星のうち1の評価

Was fab now no good

Loved this platform until they stopped been able to use on look fantastic ,mybag and the hut group.the places left to use this payment are absolutely no use so won't be using again unless better places are added.

2024年12月6日
Newpay ロゴ

Newpay からの回答

Hi Nichola,

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.

Best,

Stephanie.

5つ星のうち5の評価

Thank you for this amazing no%…

Thank you for this amazing no% opportunity to afford my purchase.

2024年11月29日
Newpay ロゴ

Newpay からの回答

Hi Ekaterina, thank you for taking the time to leave us a positive review. We're pleased to have you as our customer 😊 Thanks, Michelle.

5つ星のうち5の評価

The best experience

Outstanding company very easy transaction. Would definitely recommend and a app which is easy to use to keep up with all payments very happy thank you

2024年11月27日
Newpay ロゴ

Newpay からの回答

Hi Daniel,

We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊

Best,

Stephanie.

5つ星のうち5の評価

Flexible Finance

I have been wanting a akai one since it was launched but could not save up for it as I kept saving for it and bills would eat my saving what little I had of them so found a company that sold them and done finance but half of them the interest rates where extortionate. Then found a store that has a newpay option with flexible terms so as long as I the minimum I'm OK but the more I pay the sooner it's paid for plus the interest will be less plus I have upto three years to pay for it but will be paying for it in less than a year. So to have this financial flexibility is great because as long as I at least the minimum which is manageable I not stuck with a big debt.

2024年11月26日
Newpay ロゴ

Newpay からの回答

Hi John, thank you for your 5-star review! Best, Elan

5つ星のうち5の評価

Excellent!!

Easy to deal with, excellent app to work with

2024年11月22日
Newpay ロゴ

Newpay からの回答

Hi,

We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊

Best,

Stephanie.

5つ星のうち5の評価

Quick and easy

Quick and easy

2024年11月26日
Newpay ロゴ

Newpay からの回答

Hello Chewitt. Thank you for choosing us as your card provider - and for leaving us a positive review! Best, Audrey

5つ星のうち1の評価

Poor service

I bought 3 lots of separate account items.
Because I overpaid before a certain date which I was not aware of the payment was only taken off one account. Newpay then cancelled the other two accounts as they said I was behind even though I had overpaid. I spoke to two customer service representatives who assures me this had been corrected but it has not. Will not be using this service again.

2024年11月13日
Newpay ロゴ

Newpay からの回答

Hi Clare, thank you for taking the time to write the above. I'm sorry to read about the troubles you are having with this, and I appreciate the frustration that this has caused you. Please can you reach out to our Customer Service team on 0330 838 0170 at your next convenience. The team will have full access to your account and will be happy to help. Thanks, Michelle.

5つ星のうち5の評価

Good app

Good communication via app and updated regular via email good options to pay

2024年11月9日
Newpay ロゴ

Newpay からの回答

Hi Melanie,

We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊

Best,

Stephanie.

5つ星のうち5の評価

So easy and convenient to use

So easy and convenient to use. Good repayment options. Reminders so that you don’t miss a payment. Highly recommend to those in need of credit.

2024年11月8日
Newpay ロゴ

Newpay からの回答

Hi Cath, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan

5つ星のうち5の評価

Give it a go!

Easy to sign up for, clear pro ess and an easy to use app to see payment arrangements, history, upcoming payments etc

2024年11月12日
Newpay ロゴ

Newpay からの回答

Hello Customer 3.Thank you for your kind words! We're thrilled to hear that you find our sign-up process, app, and payment management features easy to use. We strive to make our services as user-friendly as possible. Best, Audrey

5つ星のうち5の評価

Delighted

I’ve had such an easy experience setting up my account with newpay and would recommend them to anybody..it was hassle free all the way through and so easy to use I’ve already made my first purchase
Thanks so much

2024年11月8日
Newpay ロゴ

Newpay からの回答

Hi Eddie, Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊 Best, Elan

5つ星のうち1の評価

Use to love using new pay mainly for my…

Use to love using new pay mainly for my bag , look fantasic and all sole but now only have really random retailers which is mega dissapointing so wont be using really anymore

2024年11月12日
自発的なレビュー
Newpay ロゴ

Newpay からの回答

Good Afternoon, Rebecca,

Thanks for taking the time to share your thoughts,

We aim to give the best service possible to our customers, and I apologise if you feel as though you haven't received this.

- Kenith

5つ星のうち5の評価

Quick & Easy

Was very quick and easy to arrange the no interest finance on my new Mesh laptop.

2024年11月5日
Newpay ロゴ

Newpay からの回答

Hello Anthony. We're delighted to hear you found the process of arranging no-interest finance for your new Mesh laptop quick and easy. We strive to make our financing options as convenient as possible for our customers. Best, Audrey

5つ星のうち2の評価

Hardly any retailers anymore & misleading statements

Hardly any retailers anymore. Also the way they do statements/balance updates is confusing. They only list transactions on 'plans' with details, anything else is just a balance to be paid and they cannot give you information on which retailer they relate to, how much you have paid etc, I queried an amount that I couldn't find on a statement and they basically said check for yourself, despite me saying the amount didn't match you with anything on my statements. It's not clear that DD's prioritise plans, therefore not clear about the interest being charged. The transactions that are 'off plan' are not itemised and I feel this could be very misleading for people who use this service. I asked about a late payment fee, I was told it was sort of paid but sort of not because of his the system works. I used to use this a lot but once my balance is paid I'll be deleting my account as this all seems irresponsible and not helpful for the customers.

2024年11月8日
自発的なレビュー
Newpay ロゴ

Newpay からの回答

Hi Danielle,

Thank you for taking the time to leave us a review. I would like to thank you for your feedback as we are always working to improve and develop our services, and customer experience is at the heart of this.

Best,

Stephanie.

5つ星のうち5の評価
Newpay ロゴ

Newpay からの回答

Hi Mo,

Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊

Thanks, Julie

5つ星のうち1の評価

Used to love Newpay…

Used to love Newpay…. But they’ve literally taken away most of the retailers… so now I can’t even use my account anymore because they’re only accepted in about 20 retailers now which are the most random useless ones. Look fantastic is gone… zavvi is gone.. so literally what’s the point

2024年10月23日
自発的なレビュー
Newpay ロゴ

Newpay からの回答

Good Afternoon, Stephanie,

Thank you for taking the time to share your thoughts and experience,

We do aim to provide the best service possible however I apologise if you feel as though you haven't received this.

- Kenith

5つ星のうち5の評価

All is great

I've just Finnished paying my camera loan off, fair repayments and customer service spot on, would definitely recommend

2024年10月8日
Newpay ロゴ

Newpay からの回答

Hi Steven, thank you for taking the time to leave us a review. We're excited to have you on board 😊 Thanks, Michelle.

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