Next Energy UK レビュー 85

My experience with this company has been very disappointing from start to finish.

The first surveyor who came to my home was very nice and polite. He checked the property and told me I would need both loft insulation and underfloor insulation. Two days later I was informed that the grant had been declined because the work went over the budget.

I called the company to ask what my options were. They told me I could contribute some of my own money, which I was willing to do, but I would have to choose either the loft insulation or the underfloor insulation. Chloe only sent me one quote instead of providing both options, which made it difficult to properly decide.

Because of this, I contacted Chloe again and asked if another surveyor could come out, as I didn’t feel the situation had been handled correctly. I was told they would send a senior surveyor, which gave me some reassurance at the time. Unfortunately, when the second surveyor arrived, he appeared to be just a normal surveyor rather than the senior one I had been promised.

After that visit, I waited over a week for a follow-up call but heard nothing. I eventually had to call the company myself and was met with a very rude adviser. I was told that quotes had already been sent to me for both the loft and underfloor insulation, which simply isn’t true. I was also told that the scheme had already ended, even though this was said at the end of February and the scheme actually runs until the end of March.

Overall, the experience has been extremely frustrating. Communication has been poor, information given has been inconsistent, and promises made were not kept. I expected much better service and honesty from the company, but instead the whole process has been very disappointing

Absolutely recommend having damp works done and insulation. Don't need to keep the heating on for long due to retro fit works and my house is now an oven.A+++++

I had a full retro work installation and it’s the best thing we done.. can feel the benefits already.. everyone was friendly, polite and professional from start to finish.. highly recommended

Brilliant job they were clean tidy and professional. I would recommend next energy to anyone. Andrew and Nikki site managers went above and beyond, we can see a considerable difference already in 2 weeks with the warmth after internal wall insulation

From start to Finish Next Energy offered a first class service ,all staff from surveyor To Plasterer knew their stuff, Left no mess and were always there to support us with any enquiries

Fantastic experience from start to finish. Great communication from the first phone call to the last. Very quick service. All the lads who completed the works were respectful and cleaned up after themselves. I also had a follow up phone call to check I was happy too. Thank you!

Big thank you to Nikki and Rebecca and the Next Energy team. The new window door EWI and solar plants and I couldn't be happier with the process

Obviously not a very efficient company as one of there vans is parked outside my house and goes to the pub from 1.30pm till 6.00pm.
Wednesbury

Very well done polite all work done on time absolutely fantastic work

The staff at Next Energy were extremely helpful throughout the whole process and the surveyor Alan was very very respectful and professional when carrying out the survey of my property. I would definitely recommend Next Energy to anyone considering having solar panels fitted to their property.

Site managers and customer liaison officers were very professional and have helped us out so much, taking every question into consideration and getting back to us in a timely manner.

Very happy with the work, would absolutely recommend for any repairs

Firstly this review relates to governmetn backed energy rating improvement scheme going on, I was forced into accepting internal wall insulation and other 'improvments' to my home.

It's taken a very long time. It was badly planned. They are working in every room walls at once in a 2 bed property with 2 people living here I wasn't offered to be moved out or storage to put my stuff. The workies were good people tho. I've had to get several things re done but the main issue was planning for the scale of this work.

The upgraed extractor fans are worse than the ancient ones I had before also. They don't even clear the steam out of the bathroom anymore.

There is damage to some of my furniture, mainly plaster getting on varnished wood which was supposed to be protected. Bear in mind I had to literally try to move every item in my house into a corner because there is no storage or accomodation available, and still live there whilst work is going on in every single room.

Edit: I notice NextEnergy replied to this review. Note that when the work is nearly finished they send someone round to your house and she literally stood over me and made me write this review so I'm obviously not going to look for your response and my initial review was basically done 'under duress'. You got -1 for this approach before I even started the review.

I came back here to demote the service from 2* to 1* after having dealt with the aftermath for another couple of months and having the opinions of other people who know more than me tell me about how cheap and nasty the work was done. 

Also if my daughter couldn't have moved out for the 3 months it took to do the work I can't even imagine how bad it would have been and there was literally no interest in the customers situation beyond the workies sent round. Any planning had to be instigated by me and I had to constantly remind. NextEnergy make a lot of noise but will not plan around your life at all just make it painful. Lots of people will reassure you but somehow your worst fears will still come to pass, yes?

Terrible service. Reply to me again if you want maybe you spend the money on your job instead of worrying about your goddam trustpilot rating? Provide better service for better reviews instead of spending money on a PR department to battle them? CRAZY I KNOW.

Also to the reply to my review.. This is not customer service this is a review site. If I want customer service I will call you. I don't call you because I will only get more pain, is my experience. Replies here of promises of better service is cringy and immoral.

Huge thanks to Next energy for the service. From start to finish they were great. Clear communication & details of work to be carried out and work completed to a high standard! Thanks

Great job! Very very helpful! We can only thank for them! Very professional!

I’m really happy with the work nextEnery carried out on my home. The team were professional, friendly, and kept me updated throughout the whole process

I've recently had IWI, ventilation, damp works, loft and solar panels installed through NextEnergy and I am absolutely delighted with the service. Rebecca,Nikki and Andrew and every member of staff has been so helpful, thank you

I was amazed at the service I received from Lisa, she managed to sort my attic insulation with an excellent company that did a superb job and whilst working quickly and efficiently also left everything immaculate. The difference to the heating in my home is immeasurable.
Lisa also arranged for me to have contact with others who might help me find allowances to which i might be entitled and also to access a blue badge which could be life transforming I am so grateful for the help I received, it felt as though I was communicating with a friend rather than a patronising stranger who was paid to assist me!

The lads were great

Next energy fitted my elderly parents boiler and done a brilliant job.would highly recommend.any concerns they call out straight away.fantastic service.