NineLife Australia レビュー 

First, you had a product that is impossible to buy in Europe. The long way from the USA to Germany was not too bad, considering. The price was of course, 10 times that which the product would cost in America, but that can't be avoided, I guess.

good qulity product

easy ordering, timely updates, delivery at my door

Quick and easy

I would not recommend NineLife based on my experience.

The product I received arrived damaged and, because of the damage, could not be assembled properly in accordance with the supplied instructions. I contacted NineLife and provided information about the problem, expecting a straightforward refund for goods that arrived damaged and unusable.

Instead, I have had to repeatedly contact the company and explain the same issue, while my request for a refund has not been resolved. I should not have to continue going back and forth over a product that was damaged when it arrived and cannot be properly assembled or used as intended.

My experience has been extremely frustrating. The product quality was disappointing, but the way the matter has been handled after I reported the damage has made the situation significantly worse.

I have now lodged a formal complaint with the Queensland Office of Fair Trading and have advised NineLife that, if the matter remains unresolved, I will consider further steps available to me.

Customers should be able to expect goods to arrive in usable condition and, when something arrives damaged, they should not have to fight repeatedly for an appropriate remedy.

Based on the damaged product I received and my experience trying to obtain a refund, I would not purchase from NineLife again.

Excellent product with great customer service. I highly recommend.

the product didnt mention that it had a not EU electrical outlet. I didnt see this when odering, the price was in CHF and I didnt realize it is not compatible

Customer Service is truly alive and well with nine life. I can trust them to deliver exactly as told great product very happy.

A very versatile wheelchair side-fitting bag. Fitting it was a breeze. My only slight concern is that it's a bit floppy and may catch on things, but overall it's very good.

It has arrived in good condition with no additional charges. You should just have the patience to wait for some weeks.

The communication was very prompt product quality.

Easy, to order, had exactly what I wanted

Very good. Good service.

Order came through, just the logistics took a bit longer then usual if they can speed up logistics will really make a difference

Just an all-round professional and easy experience!

The whole transaction was effortless and speedy
Thank you

I had been trying to return a Picc line sleeve for two weeks as it didn’t fit over my Picc line. It is was a simple return. The product had not been used. I had to submit photos for review and explained why it won’t work. I was told to keep the product and offered 15% refund! Before they finally gave me a full refund and said the keep the product, which I can never use and was completely happy to return. Works needs to be done on their process of returns. It was really time consuming and I was in hospital at the time so really didn’t need it to be so hard