www.ninodirect.com レビュー 804

www.ninodirect.com からの回答

2025年12月15日

Hello Alex,

We take allegations of this nature extremely seriously.

NinoDirect does not steal identities, misuse National Insurance numbers, or engage in any illegal activity. The claim made in this review is entirely false. We operate as an independent administrative assistance service and are not affiliated with HMRC.

All personal information provided to us is handled securely and in accordance with UK data protection laws. Customer details are used only for the specific service requested and for no other purpose.

At this time, we are unable to locate any record of you as a customer of NinoDirect. If you have genuinely used our service, please contact us directly with your reference number or order details so we can investigate this matter fully.

Making allegations of criminal behaviour is a serious matter. We are confident in our processes and fully cooperate with any lawful authority if required.

If you have a genuine concern, we encourage you to contact us directly so it can be addressed appropriately.

www.ninodirect.com からの回答

2025年12月15日

Thank you for your feedback, and we’re genuinely sorry for the error.

The name printed on the card is taken directly from the details submitted during the application. However, we fully appreciate how frustrating it is to receive a card with incorrect information, regardless of the cause.

Please contact our team directly with your reference number and the correct name, and we will arrange a replacement card for you as quickly as possible.

We appreciate you bringing this to our attention and apologise for the inconvenience caused.

www.ninodirect.com からの回答

2025年12月15日

We’re sorry to hear this and understand how concerning it must feel when you’re waiting for an update.

NinoDirect is not a scam. We are an established administrative assistance service and respond to all genuine customer enquiries. Card production and delivery times can vary, particularly during busy periods, but orders are not ignored.

We’re currently unable to identify this review against an active order. Please contact us directly with your reference number or the email address used at the time of order so we can locate your application and provide a clear update as soon as possible.

We genuinely want to resolve this for you and encourage you to get in touch so the matter can be investigated properly.

www.ninodirect.com からの回答

2025年12月15日

Hello Chris,

We take comments like this seriously and want to clarify a few important points for anyone reading.

NinoDirect is not affiliated with HMRC or GOV.UK. We are an independent administrative assistance service. While National Insurance number applications themselves are free via GOV.UK, many people choose to use third-party services like ours for guidance, form completion support, follow-up assistance, and optional products.

We are transparent about this at every stage of the application process.

The plastic card offered through NinoDirect is not a government-issued document and is clearly described as a non-official reminder card, provided for personal convenience only. We do not claim that it is issued by the government.

At present, we are unable to locate any order under your name. If you have genuinely used our service, please contact us directly with your reference number or order details so we can investigate and respond properly.

We encourage anyone seeking a free, self-managed option to apply directly via GOV.UK. For those who prefer assistance and optional reminder products, we are clear about what we provide.