niyis.co.uk レビュヌ 448

•
TrustScore 5段階評䟡の4.5

4.7

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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5぀星のうち5の評䟡

The reviews here are what encouraged me to take a chance with this shop. The prices are good, shipping with a decent courier (not evri, thank god) with a quick confirmation email and dispatch.... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

One of the best online African supermarkets/stores. Made a large order to them back in late April and they fulfilled every single expectation. Some items they couldn’t add into my order and they immed... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

No surprises. The Vegetables were fresh, the meat products were still frozen. The dry products were properly separated from the cold. The prices were affordable and competitive. My go-to for my monthl... もっず芋る

䌁業が回答したした

䌁業情報

  1. 食品雑貚店
  2. アフリカ雑貚店
  3. 青果卞業者
  4. 出前
  5. オンラむン食品泚文サヌビス

圓該䌁業による蚘述

We are an online retail store targeted towards selling Africans and Caribbean products.


連絡先

4.7

優良

TrustScore 5段階評䟡の4.5

448件のレビュヌ

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この䌁業は顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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4.7

すべおのレビュヌ

(448)

過去12か月のレビュヌ数: 5ä»¶

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5぀星のうち5の評䟡

Fulfilled perfectly

The order was fulfilled perfectly. All thoroughly wrapped. Quick delivery and great communication with niyis. Very happy.
I only wish the website would have an easy overview of all products. I missed some things I wanted, even though I thought I have seen everything. Niyis promised an update soon. Looking forward to it.

2024幎2月2日
niyis.co.uk ロゎ

niyis.co.uk からの回答

Hello Thilo,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.

As promised, we are updating our website and you can visit it and see the changes we have been rolling out. They promise to make your shopping experience smooth and stress-free.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

5぀星のうち5の評䟡

Excellent service

Excellent service, fantastic fresh products

2024幎2月1日
niyis.co.uk ロゎ

niyis.co.uk からの回答

Hello Delilah,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

5぀星のうち5の評䟡

Good Customer Service

Good Customer Service. The delivery man was very polite and professional.

2024幎2月1日
niyis.co.uk ロゎ

niyis.co.uk からの回答

Hello Mary,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

5぀星のうち4の評䟡

Great but don’t advertise discounts if they don’t work

The last star is for the false advertising on discounts. I’m told to provide email and get a discount but when I input the discount code on checkout it’s not valid. Apart from that, everything ordered is always top notch

2024幎1月10日
niyis.co.uk ロゎ

niyis.co.uk からの回答

Hello Aisha,

Thank you for your feedback and for acknowledging the quality of our products. We’re glad to hear that everything you’ve ordered has met your expectations.

We apologize for the inconvenience you experienced with the discount code. We assure you that our intention is never to mislead our customers. Sometimes, technical issues can occur, and we are always here to assist in resolving them promptly.

We can confirm that our customer service team reached out to you and this was sorted out. Your satisfaction is important to us, and we appreciate your understanding.

Kind regards,
Niyis Team

5぀星のうち5の評䟡
niyis.co.uk ロゎ

niyis.co.uk からの回答

Hello Hilton,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

5぀星のうち5の評䟡

Excellent service

Excellent service, quick, and of great quality, especially the Uha came fresh and green. Will recommend.

2024幎1月11日
niyis.co.uk ロゎ

niyis.co.uk からの回答

Hello F-London,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction. We will greatly appreciate your referrals and recommendations.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

5぀星のうち5の評䟡

Very neat packaging

Very neat packaging. Received my foodstuff fresh in Aberdeen. thank you Niyis.

2024幎1月10日
niyis.co.uk ロゎ

niyis.co.uk からの回答

Hello Eunice,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

5぀星のうち5の評䟡

The turmeric was very fresh and great


The turmeric was very fresh and great quality
Thank you

2024幎1月2日
niyis.co.uk ロゎ

niyis.co.uk からの回答

Hello Stephano,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

5぀星のうち5の評䟡

Delivered on time & I really loved the


Delivered on time & I really loved the foods

2024幎1月9日
niyis.co.uk ロゎ

niyis.co.uk からの回答

Hello Friend of Ted,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

5぀星のうち5の評䟡

Vgood service.

Thank Niyis your store is great it is like a real mini Africa from great ingredients, beauty and household goods from the Caribbean and Africa.

2024幎1月8日
niyis.co.uk ロゎ

niyis.co.uk からの回答

Hello Ekudiyio,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

5぀星のうち5の評䟡

I love your services 😍

I love your services 😍, reliable and easy purchase online!.
Love ❀ it

2024幎1月8日
niyis.co.uk ロゎ

niyis.co.uk からの回答

Hello Mariama,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

5぀星のうち5の評䟡

Excellent delivery services.

2024幎1月8日
niyis.co.uk ロゎ

niyis.co.uk からの回答

Hello David,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

5぀星のうち5の評䟡

NICE .....ONE KEEP IT UP

2024幎1月8日
niyis.co.uk ロゎ

niyis.co.uk からの回答

Hello Adewale,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

5぀星のうち5の評䟡
niyis.co.uk ロゎ

niyis.co.uk からの回答

Hello Ruth,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

5぀星のうち5の評䟡

Thank you the products are great and


Thank you the products are great and the service is amazing. Thanks.

2023幎12月11日
niyis.co.uk ロゎ

niyis.co.uk からの回答

Hello Olive,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

5぀星のうち5の評䟡

Good selection of products

Good selection of products. However l ordered 2 bottles of rum and they were sent in a plastic bag with a layer of bubble wrap round them. Amazingly one survived the Royal Mail the other did not. So for a small (200ml) bottle of rum it cost me over £32 with carriage and VAT(this is added to the carriage aswell). If they had been boxed they might have both survived.
Since writing the above l have been contacted by the store and informed l will get a refund for the damaged item. Very friendly staff. Great customer service.

2023幎12月4日
niyis.co.uk ロゎ

niyis.co.uk からの回答

Hello Terry,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

5぀星のうち5の評䟡

Fresh items

2023幎12月5日
niyis.co.uk ロゎ

niyis.co.uk からの回答

Hello Olubanke,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

5぀星のうち5の評䟡

I have tried other African groceries


I have tried other African groceries store but I keep coming back. Niyis is just the best

2023幎12月11日
niyis.co.uk ロゎ

niyis.co.uk からの回答

Hello Olajumoke,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

5぀星のうち5の評䟡

THEY TRIED THEIR VERY BEST TO MAKE IT RIGHT

UPDATED:

Thank You BC for the courtesy call today.

I was called by the CEO, and I understand the process of investigation, and he mutually understood my concerns and the offer I was making to him. I am happy that a resolution was found.

I will be sending you the items through the post, hopefully, on inspection, it will make more sense to you.

However, I really do appreciate the time and effort the Founder of this company went through in bringing this to a close and finding an amicable solution for both parties.

I really do appreciate it. My last review has changed since, as there is a positive update to write about.

Yes, I will be shopping again, as their Yams and Plaintains are super fresh. I have given him a 5* from a 1*, because, BC really did try to make it right. Although he didn't believe me to begin with, isn't the issue, as sometimes pictures aren't always clear. But hopefully, when he sees the products he will understand.

Niyis has protocols to protect themselves and customers, this is important in all business. I respect that. Great lessons learned all around.

Thank You Niyis!

2023幎12月9日
自発的なレビュヌ
niyis.co.uk ロゎ

niyis.co.uk からの回答

Hello Justina,

We will try to reply to your review in different parts.

PART 1: Regarding the duration we've been in business.

Your affirmation is wrong, we are not sure where you got this information from, however, our business has been in the market for 3 years not 10 years.


PART 2: Regarding the expiry date on the products.

What you said doesn’t have any backing and is borderline defamatory. We would never do such a thing and our customers know this fully well, as we put trust and integrity at the centre of our business.

These products you are talking about come already packaged from our supplier and all the information on the package comes from them. There is simply no way for us to change an expiry date on a product.


PART 3: As we already explained to you on the phone and via email, from the pictures sent by you, we can’t see anything wrong with the items. Also, please allow us to assure you that we would never intentionally send out to a customer a product that is not fit for consumption. Apart from the moral side of this, there would be no gain for us, as we try to build a relationship based on trust with our customers to ensure they will return to use our services. Nonetheless, we offered to raise an investigation for these products as this is normal procedure. As explained to you these items would have been sent back to the supplier and they would have raised an investigation and make their conclusions. This has nothing to do with us. The investigation on the products wouldn't have been done by us, it would've been done by the supplier, so it's not on us to decide if the items are good for consumption or not, it's for the supplier to decide as they are the ones who put the product on the market for sale and we are just selling it on our website.

Even more, we also offered to copy you in all communications with our supplier for transparency.


PART 4: We mentioned we are unable to take back open products, only because you suggested you will send it back and we should refund you. However, this is not the procedure in this case. While opened products can’t be returned if a customer changes their mind, in your case you were complaining about something, which needed to be investigated, and so we will need those products in order to do so.


PART 5: We do indeed request customers to pay the return fee initially. This is only because in a situation where the items are deemed as fit for consumption by the supplier, we won’t be able to refund you, and so us paying for the return fee will only complicate matters. However, we explained to you, that this shipping fee and the cost of the products would be refunded to you fully if the investigation concluded that the items were not good for consumption.


As already mentioned to you, we did not receive any communication from the bank regarding the money for your order.
However, should we receive any message from the bank, we'll be absolutely happy to provide them with all the details needed for them to investigate and reach a conclusion on this situation.

It is sad indeed that our African mentality ‘someone is always ready to take advantage of me’ is not allowing you to see the truth in this situation and make you go against us, when we truly haven’t done anything wrong. Proof of this is the fact that most of your review is based on false information, which we are sure is not intentionally done, but unfortunately there are those (you in this case) who would allow themselves to post untruthful information about someone else (us in this case) based on what they think and not on a real understanding of the situation. Just because you do not understand the procedure in this case or you choose not to believe us when we say that an investigation will be raised with the supplier, doesn’t mean that we’ve done something wrong. Nonetheless, if you decide to take us up on our offer of raising an investigation, we are still happy to do so.

Kind regards,
Niyis Team

5぀星のうち5の評䟡

All went well. Professional company

Communication

2023幎11月30日
niyis.co.uk ロゎ

niyis.co.uk からの回答

Hello Ben,

Thank you for taking time to write a review for us.

We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.

We are looking forward to serving you again soon!

Kind regards,
Niyis Team

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