Nordic Sculpt レビュー 

Nordic Sculpt からの回答

2026年4月2日

Hi Magdalena,

Thank you for your honest and detailed feedback. We sincerely apologize that your first unit did not meet our quality standards; a noise level of 99 dB is certainly not typical for the Nordic Sculpt, and we agree that a mechanical knock is completely unacceptable.

I have reached out to you personally via email to ensure this is resolved to your satisfaction.

As we discussed, we never expect our customers to pay for the return of a faulty item. I am pleased to confirm that we processed a brand-new replacement for you this past Friday. We have also shared your specific comments regarding the packaging with our logistics team to ensure our 'premium' experience is reflected from the moment the box arrives.

We are committed to making this right and look forward to you receiving the new unit. If there is anything else we can do in the meantime, please feel free to reply to my email directly.

Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt

Nordic Sculpt からの回答

2026年3月24日 に更新

Hi Antonia,

Thank you so much for the 5-star review! We are delighted to hear that Kristina was able to guide you toward the perfect treatment for your needs.

Providing that level of personalized, '11/10' assistance—especially through messaging—is exactly what we strive for. It’s wonderful to know that Kristina’s expertise made your decision easy and gave you the confidence to start your journey today! I’ll be sure to share your high praise with her; she’ll be so happy to know she made such a difference.

We are excited for you to get started! If you ever have more questions as you begin your treatments, please feel free to reach out to our support team anytime at support@nordicsculpt.com.

Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt

Nordic Sculpt からの回答

2026年3月24日

Hi Ainslie,

Thank you so much for the 5-star review! We are so pleased to hear about your 3-week check-in and the fantastic results you’re already seeing.

Hearing that Nordic Sculpt is finally the solution that worked for you—especially after trying so many other devices—is the best feedback we could hope for! We are delighted that you’re feeling more confident with tighter, smoother, and more toned skin. Those results are a testament to your consistency!

Regarding your photos, we would love to see them! If you’d like to share your progress with us, feel free to email them to support@nordicsculpt.com or tag us on social media. I’ll be sure to share your success story with the whole team!

Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt

Nordic Sculpt からの回答

2026年3月24日

Hi Mandy,

Thank you so much for the 5-star review! We are so pleased to hear that Erika was able to help you out so quickly.

Providing a pleasant and helpful experience is exactly what we aim for, and it’s wonderful to know that Erika’s friendly response made a positive impression on you. I’ll be sure to pass your kind words along to her—she’ll be happy to know she could assist you so effectively!

We are grateful to have you in the Nordic Sculpt family. If you ever have more questions or need any further assistance as you receive your order, please feel free to reach out to our support team anytime at support@nordicsculpt.com.

Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt

Nordic Sculpt からの回答

2026年3月24日

Hi Guy,

Thank you so much for the 5-star review! We are delighted to hear that you found the purchasing process easy and that you're now set up with the full pack.

While we always aim for the speediest delivery possible, we are so glad that Erika was able to provide the prompt and clear communication you needed while your order was on its way. Keeping our customers informed every step of the way is a top priority for us, and I’ll be sure to pass your kind words along to Erika!

We are excited for you to start using the whole kit. If you ever have more questions or need any tips on getting the most out of your new gear, please feel free to reach out to our support team anytime at support@nordicsculpt.com.

Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt

Nordic Sculpt からの回答

2026年3月24日

Hi Tori,

Thank you so much for the 5-star review! We are delighted to hear that your experience with Erika was truly amazing.

She takes great pride in being there for our customers, and I’ll be sure to pass your kind words along to her—feedback like yours is exactly what keeps our team motivated to provide the best support possible!

If you ever have more questions or need any further assistance as you enjoy your Nordic Sculpt products, please feel free to reach out to our support team anytime at support@nordicsculpt.com.

Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt

Nordic Sculpt からの回答

2026年3月24日

Hi Chris,

Thank you so much for the 5-star review! We are so pleased that Erika was able to help you out so quickly.

While we’re sorry to hear one of the bottles leaked during its journey to you, we are glad we could get a replacement in the post without any hesitation. Providing that kind of seamless support—especially for a gift—is exactly what we strive for!

I’ll be sure to pass your 'well done' along to Erika and the rest of the team. We hope your partner truly enjoys their Nordic Sculpt gift!

If you or your partner ever have more questions or need any further assistance, please feel free to reach out to our support team anytime at support@nordicsculpt.com.

Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt

Nordic Sculpt からの回答

2026年3月24日

Hi Erica,

Thank you so much for the 5-star review! We truly appreciate your patience regarding the delivery time, and we are so pleased that Erika was able to provide the quick, polite, and helpful support you deserve while your order was in transit.

Keeping our customers informed and answering every question along the way is a top priority for us. I’ll be sure to pass your kind words along to Erika—she’ll be happy to know her efforts made your wait a much better experience!

We are so excited for you to receive your order and start your journey. If you ever have more questions or need any further assistance, please feel free to reach out to our support team anytime at support@nordicsculpt.com.

Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt

Nordic Sculpt からの回答

2026年3月24日

Hi Debra,

Thank you so much for the 5-star review! While we are sorry to hear about the issue with your original machine, we are so pleased that Rex was able to step in and get everything sorted out for you so quickly.

Providing that kind of helpful, stress-free support is exactly what we strive for, and I’ll be sure to pass your kind words along to Rex—he’ll be happy to know he helped you get back to your Nordic Sculpt journey! We truly appreciate your recommendation.

If you ever have more questions or need any further assistance as you enjoy your new machine, please feel free to reach out to our support team anytime at support@nordicsculpt.com.

Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt

Nordic Sculpt からの回答

2026年3月24日

Hi Debbie,

Thank you so much for the 5-star review! We are so pleased that Jhon was able to provide such a quick and efficient solution for you.

While we’re sorry your original unit had an issue, we believe that how a company handles those moments is what truly matters. Jhon takes great pride in being understanding and helpful, and I’ll be sure to share your wonderful feedback with him—he’ll be happy to know he got your Nordic Sculpt journey back on track so quickly!

If you ever have more questions or need any further assistance as you enjoy your new device, please feel free to reach out to our support team anytime at support@nordicsculpt.com.

Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt

Nordic Sculpt からの回答

2026年3月24日

Hi Maya,

Thank you so much for the 5-star review! We are so pleased to hear that both Jhon and Erica were able to provide you with such great help.

They are a fantastic part of our team, and I’ll be sure to pass your kind words along to both of them—they’ll be happy to know they made your experience a positive one! We are grateful to have you in the Nordic Sculpt family.

If you ever have more questions or need any further assistance as you continue your journey, please feel free to reach out to our support team anytime at support@nordicsculpt.com.

Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt

Nordic Sculpt からの回答

2026年3月24日

Hi Leti,

Thank you so much for the 5-star review! We are so pleased to hear that Jhon provided such a fast and helpful response to your order query.

Our team knows how important it is to stay informed about your delivery, and Jhon takes great pride in making sure those updates happen quickly. I’ll be sure to pass your encouragement along to him—he’ll be motivated to keep up the great work!

If you ever have more questions or need any further assistance as you receive your order, please feel free to reach out to our support team anytime at support@nordicsculpt.com.

Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt

Nordic Sculpt からの回答

2026年3月24日

Hi there,

Thank you so much for the 5-star review! You are absolutely right—while online shopping is the norm, we believe that a personal, human touch should never go out of style.

I am so happy to hear that Rex provided such a swift and kind response. He truly cares about making every interaction special, and I’ll be sure to pass your lovely feedback along to him. We are grateful to have you as a customer!

If you ever have more questions or need any further assistance as you enjoy your Nordic Sculpt products, please feel free to reach out to our support team anytime at support@nordicsculpt.com.

Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt

Nordic Sculpt からの回答

2026年3月19日

Hi Tracey,

I am very sorry for the frustration caused by the discrepancy in our delivery timelines. We aim for 9-11 working days for UK delivery as stated on our Delivery Policy here (https://nordicsculpt.com/blogs/blog/delivery-and-shipping-policy), but unfortunately, global supply chain issues and a delay in our latest stock arrival have pushed our timelines further than we ever intended. Upon checking, your order is still within our delivery timeframe and due for delivery today, 19 March.

This is not the standard we strive for, and I apologize for the lack of updates during the 'processing' stage. I have personally stepped in to review your order and have reached out to you via email just now to provide a personal resolution and make this right for you.

Thank you for your patience as we navigate these logistics challenges.

Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt

Nordic Sculpt からの回答

2026年3月19日

Hi Maryam,

Thank you so much for the 4-star review and for your kind words regarding our communication!

I am very sorry that unforeseen circumstances prevented your delivery from being completed this time, but I am glad to hear that Erika and the rest of our team were able to assist you professionally. We truly strive to make every interaction—even cancellations—as smooth and transparent as possible.

Your refund is being handled with priority, and we hope to have the opportunity to serve you again under better circumstances in the future!

If you have any further questions or need assistance, please don't hesitate to reach out to us anytime at support@nordicsculpt.com.

Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt

Nordic Sculpt からの回答

2026年3月24日

Hi Hanna,

Thank you so much for the 5-star review! We are happy to hear that Kristina was able to provide you with such quick and helpful support.

We are just as excited as you are for your order to arrive! We truly believe you’re going to love the benefits and results of your Nordic Sculpt journey. Kristina and the rest of our team are always here if you need any tips or guidance once your package lands on your doorstep.

If you ever have more questions or need any further assistance, please feel free to reach out to our support team anytime at support@nordicsculpt.com.

Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt

Nordic Sculpt からの回答

2026年3月24日

Hi Adel,

Thank you so much for the 5-star review! We are absolutely glad to hear that you received such amazing service from Jhon.

He always goes above and beyond to make sure our customers are well taken care of, and I’ll be sure to pass your kind words along to him—he’ll be so happy to know he made such a positive impression!

If you ever have more questions or need any further assistance as you continue your journey, please feel free to reach out to our support team anytime at support@nordicsculpt.com.

Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt

Nordic Sculpt からの回答

2026年3月24日

Hi Mari,

Thank you so much for the 5-star review! We are delighted to hear that you found Erika so helpful and cooperative.

She takes great pride in supporting our customers through every step of their journey, and I’ll be sure to pass your kind words along to her—it will definitely make her day!

If you ever have more questions or need any further assistance, please feel free to reach out to our support team anytime at support@nordicsculpt.com.

Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt

Nordic Sculpt からの回答

2026年3月24日

Hi Lara,

Thank you so much for the 5-star review! We are so glad to hear that we could get a replacement device out to you immediately and provide the fast support you deserve.

I’ll be sure to pass your kind words along to Erica—she always strives to resolve any issues quickly and efficiently, and she’ll be thrilled to know she made your experience a positive one. We’re happy to have you back on track with your Nordic Sculpt journey!

If you ever have more questions or need any further assistance, please feel free to reach out to our support team anytime at support@nordicsculpt.com.

Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt

Nordic Sculpt からの回答

2026年3月19日

Hi Marilu,

I am very sorry to hear that the BodySculpt 1.0 was uncomfortable for you to use. Customer comfort and hand health are incredibly important to us, and it sounds like this specific design was not the right fit for your needs.

I also want to apologize for the confusion regarding our 'No Questions Asked' return policy. We should have made the process much smoother for you from the start. I have personally stepped in to resolve this immediately.

I have just reached out to you via email to ensure you receive a full resolution without any further stress or costs. Thank you for your patience while I put this right.

Warm regards,
Arnold
Customer Service Manager at Nordic Sculpt