Norelie レビュー 128

Norelie からの回答

2026年3月13日

Thank you so much for sharing your experience! We’re thrilled to hear that Kristeen was able to take such great care of you. She truly embodies our commitment to going above and beyond for our customers, and it’s wonderful to know her dedication made a difference. We appreciate your patience while the replacement made its way to you, and we’re glad everything worked out in the end. Your trust means the world to us, and we’ll be sure to share your kind words with Kristeen and the rest of our team.

Norelie からの回答

2026年3月11日

Thank you so much for sharing your experience with the RedRevive Therapy Wand! We’re truly glad to hear that it has been making a positive difference for you and helping with the numbness and stiffness. It’s wonderful to know that consistent use has brought noticeable improvement.

We also appreciate your kind words about our service — standing behind our products and supporting our customers is very important to us. Your feedback means a lot and encourages us to keep delivering both quality products and friendly support.

Norelie からの回答

2026年2月6日

Thank you so much for your kind words! We’re thrilled to hear that you were happy with our communication and customer service. Your feedback means a lot to us and helps us continue providing the best possible support!

Norelie からの回答

2026年1月5日

Thank you for sharing your experience. We’re very sorry to hear that you haven’t noticed any improvement after using the device daily. We understand how frustrating this must be, especially when managing CIPN.

Some users may require a longer adjustment period, and results can vary depending on individual circumstances.

Your comfort and satisfaction are very important to us, and we truly appreciate your patience and feedback. Please don’t hesitate to reach out to us directly so we can assist you further.

Warm regards,
The Norelie Team

Norelie からの回答

2025年12月7日

Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience. We always want our customers to feel fully supported, and we’re glad we could replace your cord and charger right away.
Thanks for choosing Norelie — we truly appreciate you!

Norelie からの回答

2025年11月30日

We’re delighted you had such a positive experience with our customer service and product. Thank you for choosing Norelie — your trust means a lot! - Norelie

Norelie からの回答

2025年11月30日

We’re delighted to know our team could assist you so quickly and leave such a positive impression. Your generous words mean a lot — thank you for recognizing our service!

Norelie からの回答

2025年11月23日

Thanks a ton for the shout‑out! We’re really happy you found our customer service excellent — that’s exactly what we aim for every day. -Norelie

Norelie からの回答

2025年11月15日

We’re thrilled we could help replace your cord and make things hassle‑free. Your kind words mean a lot—thank you for recognizing our service. - Norelie

Norelie からの回答

2025年10月26日

Thank you so much for your kind words! We're thrilled the insoles have made such a difference for your feet—and that our team could support you quickly and personally. Your recommendation means the world to us! - Norelie

Norelie からの回答

2025年10月19日

Thank you so much for your kind words! We're glad we could quickly update your order and get you the right size. We can’t wait for you to try your new insoles—enjoy every step! 😊

Norelie からの回答

2025年10月2日 に更新

Thank you for your feedback, and we’re truly sorry for the frustration caused. We’ve reached out to you via email to help resolve the issue with your wand as quickly as possible.
Please rest assured—we’re here to make this right and ensure you’re fully supported. - Norelie

Norelie からの回答

2025年9月1日

Hi Nisar,

Thank you so much for your thoughtful feedback. We truly appreciate you taking the time to share your experience.

We’re especially delighted to hear that Mohammed was able to assist you with such professionalism, compassion, and care. Your kind words will be shared with him and the rest of our team—it means a lot to know that our efforts make a positive difference for our customers.

We’re grateful for your trust and look forward to serving you again in the future.


Warm regards,
Norelie

Norelie からの回答

2025年8月26日

Hi Marc,

Thank you so much for your wonderful feedback! We’re so glad to hear that both the foot massager and the gel are working great for you and giving you such a positive experience. Your satisfaction truly makes us happy.

We appreciate your trust and support, and we’re always here whenever you need us again.

Warm regards,
Norelie

Norelie からの回答

2025年7月26日

Hi Angela,
Thank you so much for your kind words. It truly means a lot to hear that you felt the service was personal and appreciated.

We’re always here for you, and messages like yours genuinely brighten our day. Thank you again for taking the time to share your experience with us!

Warm regards,
Norelie

Norelie からの回答

2025年7月25日

Hi Geraldine,

I'm truly sorry to hear about your experience, and I completely understand your frustration. You placed your trust in us expecting a product that would provide comfort and value, and it’s deeply disappointing to hear that we’ve fallen short—not only in terms of sizing but also with the return process.

I can only imagine how upsetting it must be to receive insoles that don’t fit properly, only to then find that the return option involves international shipping at your own expense. You're absolutely right—£16 to return an item that didn’t meet your expectations, after spending £39, feels incredibly unfair. I genuinely hear your concern, and your feedback is not being taken lightly.

Please allow me to escalate this matter internally. While we currently don’t have a return depot in the EU or UK, I agree this creates a barrier to a smooth and reasonable resolution, and I’ll do everything I can to explore a better solution for you.

Again, I sincerely apologize for the inconvenience, and I appreciate you taking the time to share your honest feedback. Your satisfaction matters to us, and our team will be in touch with you shortly to assist further.

Warm regards,
Norelie

Norelie からの回答

2025年7月24日

Hi Susan,

Thank you for bringing this to our attention. We sincerely apologize for the frustration you've experienced while trying to reach us. This is certainly not the level of service we aim to provide.

Please know that our team is more than willing to assist you with your return. We’ve now escalated your concern internally, and a member of our support team will be reaching out to you via email shortly to guide you through the return process.

We truly value your patience and the opportunity to make things right. If there’s anything else we can do to support you in the meantime, please don’t hesitate to let us know.

Kind regards,
Norelie

Norelie からの回答

2025年7月22日

Hi there,

Thank you for reaching out, and I’m truly sorry to hear about your disappointing experience with the Therapy Wand. We understand how frustrating it must be to receive a product that doesn’t meet expectations, especially when it's something you were hopeful would help. Please accept our sincerest apologies.

We’re equally concerned about the issue with the button print wearing off so quickly, and we appreciate you bringing this to our attention. This is certainly not the standard we aim to uphold.

To help us look into this further and provide a proper resolution, we’ve sent you a separate email requesting a few order details. Once we receive your response, we’ll review your account and address this as quickly as possible.

We also apologize for the trouble you experienced trying to reach us by phone — we’re actively investigating this issue with our contact line. In the meantime, feel free to reply to our email.

Thank you again for your patience and for giving us the chance to make this right.

Kind regards,
Norelie

Norelie からの回答

2025年7月3日

Hi John,

Thank you so much for your kind words! We truly appreciate you taking the time to share your feedback. We’re delighted to hear you were happy with our service and fast delivery.

If there’s anything else we can assist you with, please don’t hesitate to let us know.

Best regards,

Norelie