Norelie レビュー 128

Norelie からの回答

2025年3月17日

Hi,

Thank you so much for your kind words! We're delighted to hear that Redrevive has made such a positive difference in easing your joint pain and improving your mobility. We're also pleased that our customer service team was able to assist you promptly and that you enjoyed the first-time customer discount.

Your satisfaction is our top priority, and we're here to support you anytime you need.

Norelie からの回答

2025年3月17日

Hi,

Thank you for sharing your wonderful experience! We're overjoyed to hear that Redrevive has helped ease your chronic pain and improved your mobility. It's also great to know that our customer service team was able to assist you.

Your feedback means a lot to us, and we’re here whenever you need support. Enjoy your newfound comfort and freedom!

Norelie からの回答

2025年3月12日

Hi,

Thank you for your kind words! We’re delighted to hear that Cherry was able to assist you and make the replacement process easy for you. Your feedback means a lot to us, and we will be sure to share your appreciation with her.

If you ever need further assistance, please don’t hesitate to reach out.

Norelie からの回答

2025年3月7日

Hi,

I sincerely apologize for any frustration caused by the return process. This is not the experience we want to provide, and I understand how important it is to resolve this matter quickly for you.

We want to ensure you receive the refund for the non-working device as soon as possible. Could you please provide your complete order details? Once we have this information, we will contact you directly to provide the correct resolution and assist you with your return.

Thank you for your patience, and we appreciate the opportunity to make things right.

Norelie からの回答

2025年3月7日

Hi,

We truly appreciate your kind words! Providing great customer service is our priority, and it means a lot to hear that you had a positive experience.

If there's anything else we can do for you, please don’t hesitate to reach out. We're always happy to help!

Norelie からの回答

2025年2月28日

Hi,

We’re sorry to hear that your RedRevive Therapy Wand is not functioning as expected. We understand how frustrating this must be.

We’d love to help investigate the issue, as sometimes the device may not be defective but rather require a few troubleshooting steps. To ensure we provide the best resolution, we will contact you directly to guide you through the proper setup and check if the issue can be resolved.

If we determine that the item is indeed defective, we will be happy to either send you a replacement or process a refund, depending on your preference.

We appreciate your patience and look forward to resolving this for you as soon as possible.

Norelie からの回答

2025年2月25日

Hi,

Thank you so much for your wonderful feedback! We’re truly delighted to hear that RedRevive has been a game-changer for you and has helped ease your pain and stiffness. It’s also great to know that you had a positive experience with our customer service and enjoyed your discount.

Your satisfaction means the world to us, and we appreciate you taking the time to share your experience. If you ever need anything, we’re always here to help!

Norelie からの回答

2025年2月21日

Hi,

I understand how frustrating this must be, and I truly appreciate your patience.

Please rest assured that we are actively following up on your parcel. Based on our latest update, your item is currently on its way to the local carrier and should be delivered within the next week.

Since the expected delivery timeframe was not met, we will be reaching out to you directly to provide the appropriate resolution.

If you have any further questions or concerns, please don’t hesitate to reach out.

Norelie からの回答

2025年2月19日

Hi,

I am truly sorry to hear about the series of inconveniences you experienced with your recent order. We understand how frustrating this must have been, and we deeply regret the confusion and delays you faced throughout the process.

We are committed to investigating the issue thoroughly to understand why this occurred and to prevent similar situations in the future. To assist you promptly and provide a proper resolution, we kindly ask that you share your complete order information with us. Once we receive these details, we will contact you directly to ensure your concerns are fully addressed.

Norelie からの回答

2025年2月19日

Hi,

I sincerely apologize for the delay in receiving your order and for the frustration caused by the difficulty in reaching us. We understand how disappointing this must be, and we are committed to resolving your concern as quickly as possible.

We will immediately check the tracking information to ensure your product is on its way and provide you with an update. Regarding the issues you experienced when calling us, we take such matters seriously and will investigate this thoroughly. It is never our intention to leave our customers without assistance.

To help us resolve this matter promptly, we kindly ask that you provide your complete order information (such as your order number and the email address used for the purchase). Once we have these details, we will contact you directly with a solution.

Norelie からの回答

2025年2月17日

Hi Andrea,

Thank you for your message, and I truly apologize for the inconvenience you've experienced. I completely understand your frustration.

I wanted to inform you that we've already processed your full refund for the laser light, and it should be reflected in your account within 5 to 10 business days, depending on your bank's processing time.

As for the shipping costs, unfortunately, we’re unable to offer reimbursement for return shipping. However, to make up for the inconvenience, we’d be happy to offer you a 50% discount on your next purchase with us. We hope this helps in some way.

Again, I’m sorry for the trouble, and if you have any more questions, please don’t hesitate to reach out. We’re here to assist.

Best regards,
Norelie

Norelie からの回答

2025年2月15日

Hi,

Thank you for sharing your experience! We’re delighted to hear that the product has been such a blessing for you and has helped with your aches and pains. It’s always rewarding to know our products are making a positive difference.

We truly appreciate your support and kind words. If you ever need anything, feel free to reach out—we’re always happy to help!

Norelie からの回答

2025年2月13日

Hi,

We sincerely apologize for the delay in your order and understand how frustrating this must be for you. Upon checking the tracking information, we can confirm that your item is in transit. However, we recognize that the delay is inconvenient, and we have been in contact with the courier to expedite the process as much as possible.

Please rest assured that we are not a scam, and the delay is due to unforeseen circumstances with the shipping provider. We are committed to resolving this for you and will be reaching out to you directly to provide further assistance and the best possible solution.

Thank you for your patience, and we truly appreciate your understanding.

Norelie からの回答

2025年2月7日

Hi,

We sincerely apologize for the frustrating experience you’ve had with your order. This is certainly not the level of service we want to provide, and we understand how upsetting it can be to deal with duplicate charges and delayed responses.

Please know that we take your feedback seriously and will make sure to address this matter properly. If you could provide us with your order details, we will personally follow up to ensure that the correct resolution is provided to you as soon as possible.

We truly regret the inconvenience this has caused and appreciate your patience while we work on resolving this for you.

Norelie からの回答

2025年2月5日

Hi,

Thank you so much for updating your review and for your kind words! We truly appreciate your patience and are glad we could address your concerns promptly. It’s great to hear that you’ve started using your Norelie daily, and we sincerely hope it brings you relief from your neuropathy pain.

If you ever need any further assistance or have any questions, please don’t hesitate to reach out. We’re always here to help!

Wishing you the best on your journey to relief and comfort.

Norelie からの回答

2025年2月3日

Hi,

I sincerely apologize for the frustration and confusion you have experienced regarding your return request. I completely understand how disappointing this situation has been for you, and I truly regret any inconvenience caused.

Regarding our return policy, we do offer exchanges, refunds, and returns within our 90-day guarantee period. It seems there may have been a misunderstanding, and I truly regret any lack of clarity in our communication. Please rest assured that we are committed to resolving this matter for you.

To ensure a smooth resolution, our team will contact you directly to address your concerns and find a suitable solution. We appreciate your patience, and we truly value your feedback as it helps us improve our service.

If there’s anything else I can do to assist you in the meantime, please don’t hesitate to reach out.

Norelie からの回答

2025年2月3日

Hi Mary,

First, I want to sincerely apologize for the delay with your order and for the frustration this has caused. I completely understand how disappointing it must be, and we are truly sorry for the inconvenience.

We recently experienced an issue with one of the freebies being out of stock, which affected some orders. However, we’ve shipped out all the pending orders from the past few weeks, and we believe your order should have already arrived.

That said, we’re currently having trouble locating your specific order due to a lack of details on file. We’ve already reached out to you via email requesting some additional information, and once we have that, we’ll be able to assist you further and provide an update on your delivery.

Please get back to us with the requested info, and we’ll make sure to resolve this as quickly as possible. Again, we truly apologize for the delay and really appreciate your patience.

Best regards,
Norelie

Norelie からの回答

2025年1月31日

Hi,

Thank you for your kind words! We truly appreciate your feedback and your support. If there's anything else we can assist you with, please don't hesitate to reach out.

Wishing you a wonderful day!

Norelie からの回答

2025年1月30日

Hi,

We sincerely apologize for any frustration or inconvenience caused by the delay in receiving your order. We completely understand your concerns and appreciate your patience.

After checking the tracking status, we can confirm that your item is already in transit. To ensure you receive it as soon as possible, we have expedited the shipping process.

Additionally, we will be reaching out to you directly to discuss this further and provide a resolution, including how we can fairly compensate you for the inconvenience. Please rest assured that we are committed to making this right for you.

Thank you for your understanding, and we appreciate your patience.

Norelie からの回答

2025年1月30日

Hi,

We’re so glad to hear that the FlexRelief massager has helped ease your leg pain! It’s wonderful to know that you find it easy to use and effective.

We also appreciate your kind words about our fast shipping and helpful customer care. Your satisfaction is our priority, and we’re always here if you need any further assistance.

Wishing you continued comfort and relief!