Norelie レビュー 128

Norelie からの回答

2025年1月29日

Hi,

I sincerely apologize for the inconvenience and frustration this delay has caused you. We understand how important it is for you to receive your order promptly, and we truly appreciate your patience.

Upon checking, I can confirm that your order is already in transit and has now been expedited to ensure it reaches you as soon as possible. Rest assured, we are closely monitoring the delivery, and we will keep you updated on its status.

To make this right, we will also be providing the appropriate compensation for the inconvenience caused. Our team will reach out to you directly to discuss this further.

We appreciate your understanding and value you as our customer. If you have any further concerns, please don’t hesitate to reach out—we are here to assist you.

Norelie からの回答

2025年1月29日

Hi,

I sincerely apologize for the frustration and disappointment this has caused you. We completely understand your concern, and I want to assure you that we take this matter seriously.

Upon reviewing your order on our end, it does reflect as two FlexRelief Rhythmic Massagers. However, we acknowledge the discrepancy in the confirmation you received, and we have already escalated this to our relevant team for further investigation.

Our team will be reaching out to you directly to provide the right resolution as soon as possible. Please rest assured that we are committed to making this right for you.

Norelie からの回答

2025年1月28日

Hi,

We sincerely apologize for the delay with your order. I understand your frustration, and I assure you that we are doing everything we can to resolve this. Upon checking, your order is already in transit, and we’ve followed up with the shipping team to prioritize its delivery.

We understand how important it is for you to receive the product promptly, and I will personally ensure that you are contacted with an update as soon as possible. If the wand does not arrive by Friday, we will discuss the appropriate compensation, including a full refund if necessary.

Once again, we deeply apologize for the inconvenience this has caused, and thank you for your patience and understanding.

Norelie からの回答

2025年1月26日

Hi Richard, thank you for your feedback pertaining to the video from Dr. Jeff Norman. We'll definitely take a look on how we can make it shorter.

As for your order, we would like to request for your order number and details so that we could locate your transaction and check for updates. Rest assured that once we've gotten the necessary details, we would do our best to expedite the shipment for you. Until then, our apologies for any delay or inconvenience that we may have caused you.

Norelie からの回答

2025年1月25日

Hi,

Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience caused by the delay in your order due to a stock issue with one of the free items. We understand how frustrating it can be to wait without clear updates, and we truly appreciate your patience during this time.

We’re happy to inform you that the stock issue has now been resolved, and your order is already in transit. We’ve prioritized expediting the shipping process to ensure you receive your items as soon as possible.

If there are any further delays or issues encountered, please rest assured that we will reach out to you directly to address the matter. We’re also prepared to offer a goodwill gesture or compensation as a token of our commitment to providing you with the best experience possible.

Thank you again for your understanding and for giving us the opportunity to make this right. Please don’t hesitate to contact us if you have any further questions or concerns.

Norelie からの回答

2025年1月24日

Hi,

We sincerely apologize for the inconvenience and frustration caused by the delay in your order and the lack of communication. Your feedback regarding the delivery experience has been noted, and we are committed to resolving this issue promptly.

To assist you better, we kindly ask you to provide us with your order details, including your full name, email address, and any other information related to your purchase. Once we receive this information, we will directly contact you with an update and work to resolve the matter as quickly as possible.

Thank you for your patience and understanding. We are here to help.

Norelie からの回答

2025年1月23日

Hi Susan,

Thank you for reaching out, and I sincerely apologize for the experience you've had so far. I completely understand how frustrating it can be to face delays without clear communication, and I want to assure you this is not the standard of service we strive to provide.

The delay was due to an issue with one of our freebies being out of stock, but I’m pleased to inform you that we’ve started shipping all pending orders this week, and yours is on its way.

To ensure your satisfaction, I’ve escalated this matter so your order is given priority. One of our team members will be reaching out to provide further assistance and ensure everything is resolved promptly.

We deeply appreciate your patience and understanding during this time, and we are committed to improving both our processes and communication to ensure a better experience moving forward.

Thank you again for your feedback, and we look forward to making this right for you.

Best regards,
Norelie

Norelie からの回答

2025年1月23日

Hi Donald,

Thanks so much for reaching out, and I’m really sorry about the delay. I completely understand your frustration – it’s been longer than expected, and that’s definitely not the experience we want you to have. We encountered an issue with one of the freebies being out of stock, which caused the delay, but I’m happy to let you know that we’ve started shipping all pending orders since last Tuesday. After checking, I can confirm that your order is now in transit and will be delivered as soon as possible.

We’re really sorry for this delay, and I assure you that we’re working hard to improve our processes to prevent this in the future. I’ve escalated the matter to ensure your order is prioritized, and one of our reps will be in touch with you shortly to assist further.

We truly appreciate your patience, and we’re doing everything we can to get this sorted out for you quickly.

Thanks again for your understanding!

Best regards,
Norelie

Norelie からの回答

2025年1月23日

Hi John,

Thanks for reaching out, and I’m truly sorry for the extended delay. I completely understand your frustration—it’s been much longer than expected, and this isn’t the experience we want for you.

There was an issue with one of the freebies being out of stock, which caused the delay. However, we’ve started shipping all pending orders since last Tuesday, and I can confirm that yours should be on its way soon. We’re really sorry for the wait, and we’re working hard to ensure this doesn’t happen again.

I’ve escalated this matter to make sure your order is prioritized, and one of our team members will be in touch with you shortly to provide any additional support.

We truly appreciate your patience, and we’ll make sure this gets taken care of for you as quickly as possible.

Thanks again for your understanding!

Best regards,
Norelie

Norelie からの回答

2025年1月22日

Hi Joseph,

Thank you for reaching out, and I’m really sorry for the delay with your order. We did experience an issue with one of the freebies, but I’m happy to let you know that we started shipping the product yesterday.

I’ve already followed up with our fulfillment team to ensure your order is prioritized, and they will send it out as soon as possible. Please keep your line open today, as one of our customer service team members will contact you to provide the latest update on your order’s status.

We truly appreciate your patience, and I apologize again for the inconvenience. If you have any further questions, feel free to reach out!

Best regards,
Norelie

Norelie からの回答

2025年1月22日

Hi flmorris,

We hope that this message finds you well. Here at Norelie, we prioritize the satisfaction and experience of our customers. As such, for us to address your concern right away, may we request for your transaction details so we can check it out on our system.

Please visit our support contact page https://norelie.co/pages/contact, or you can also call our support hotline through this number: +1 307 218 3666.

Until then, we will be waiting for your response regarding the additional information. Thank you and we look forward to resolving this issue together with you.

Norelie からの回答

2025年1月21日

Hello Edward, We apologize for the lack of information regarding the status of your RedRevive™ Cold Laser Therapy Wand order. This isn't the experience we aim to provide. Due to high demand, there was a delay, but we’ve escalated your order and are now fulfilling all pending shipments.
A member of our team will reach out to you shortly. We truly apologize for the inconvenience, and we're actively working on improving our products and services

Norelie からの回答

2025年1月21日

Hi Sandy, apologize for the delay in processing your order of RedRevive™ Cold
Laser Therapy Wand and providing an updated tracking number. Due to high demand, we experienced some delays, but the issue has been resolved, and our team is now shipping all pending orders. You will receive a call from us shortly with more details about your order.

Again, we sincerely apologize for the inconvenience, and we're working hard to improve our services

Norelie からの回答

2025年1月20日

HI Laurie, We sincerely apologize for the inconvenience and frustration you have experienced. We understand how important it is to receive your order on time, and we deeply regret the delay.

Due to high demand, we experienced an unexpected delay, but we are working diligently to fulfill all orders as quickly as possible. Your order will be shipped starting tomorrow.

Please expect an email or call from us with further updates. We are committed to resolving this matter and ensuring you receive your product as soon as possible.

Once again, we deeply apologize for the inconvenience, and we truly appreciate your understanding. Your feedback is invaluable to us as we continue to improve our services.

Norelie からの回答

2025年1月20日

Hi Leila,

We sincerely apologize for the delay in receiving your order. We completely understand your frustration and greatly appreciate your patience.

Due to high demand, we experienced an unexpected delay, but we are working diligently to fulfill all orders as quickly as possible. Your order will be shipped starting tomorrow.

Please expect an email or call from us with further updates. We are committed to resolving this matter and ensuring you receive your product as soon as possible.

Once again, we deeply apologize for the inconvenience, and we truly appreciate your understanding. Your feedback is invaluable to us as we continue to improve our services.

Norelie からの回答

2025年1月20日

Hi Joan,

We sincerely apologize if you have not received your product. We truly appreciate your purchase from us. Due to the high demand for our product, we experienced an unexpected delay.
We have expedited the process and will begin shipping tomorrow. A member of our team will contact you directly to assist and ensure this issue is resolved to your satisfaction. Thank you for bringing this to our attention, and we sincerely appreciate your patience.

Once again, we apologize for the delay and want to assure you that we are taking steps to improve our services moving forward.

Norelie からの回答

2025年1月20日

Hi Dave,

Thank you for purchasing our product. Due to high demand, we experienced a delay with one of the products included in your order, and we understand that this is unacceptable. We sincerely apologize for the inconvenience.

We have expedited the process, and shipping will begin tomorrow. A member of our team will be reaching out to you regarding this matter.

Once again, we apologize for the delay and want to assure you that we are taking steps to improve our services moving forward.

Norelie からの回答

2025年1月20日

Hi,

Thank you for purchasing our product on January 5. We truly appreciate your support, and we don’t want to keep you waiting.

We sincerely apologize for the delay. Due to the high demand for our product, we experienced an unexpected setback.

We have expedited the process and will begin shipping tomorrow.

Once again, we apologize for the inconvenience and want to assure you that we are taking steps to improve our services moving forward.

Norelie からの回答

2025年1月20日

Hi,

We sincerely apologize for the delay. Due to the high demand for our product, we experienced an unexpected delay.

We have expedited the process and will begin shipping tomorrow.

Once again, we apologize for the inconvenience and want to assure you that we are taking steps to improve our services moving forward.

Norelie からの回答

2025年1月20日

Hi,

We understand your concerns and appreciate you sharing your experience. We want to assure you that we are a legitimate company committed to providing high-quality products and excellent customer service.

While some of our products are sourced globally, including from China, we ensure that they meet strict quality standards before they are shipped to our customers. Additionally, we have fulfillment centers in the U.S. to ensure faster delivery and easier returns.

If you have any concerns about your order, please feel free to reach out to us. Our team is here to assist you and ensure a smooth shopping experience. Your satisfaction is our top priority, and we’re always working to improve our services.