Norwich Trust Limited レビュヌ 

266
•
TrustScore 5段階評䟡の5

4.8

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Absolutely brilliant service from start to finish. Abbey Nichols was amazing throughout and made the whole process feel easy and stress free. Communication was spot on, everything was explained clear... もっず芋る

5぀星のうち5の評䟡

Having recently dealt with Norwich Trust and in particular, Ryan Beeson, I was impressed about how easy and efficient this loan was to organise through this company. From the start, all emails were re... もっず芋る

5぀星のうち5の評䟡

All I can say is what a great service From start to finish, from the application to receiving funds took less than 24 hours. The call handler i spoke with was lovely and was able to ensure affordabil... もっず芋る

5぀星のうち5の評䟡

I applied for a loan to consolidate my credit card debt into one lower monthly payment, which can be quite a daunting process, but the team at Norwich Trust were so understanding and friendly. Huge sh... もっず芋る

䌁業情報

  1. 非銀行系金融サヌビス

圓該䌁業による蚘述

Norwich Trust Limited ("Norwich Trust’’) is a direct lender providing unsecured loans to homeowners. We differentiate ourselves from the majority of other lenders by lending solely to homeowners (in England, Scotland and Wales), allowing us to offer competitive rates for our loans. Our loans are suitable for those who have little equity or who don’t want to risk their home with a secured loan. If you are a customer of ours feel free to let us know what you think of our service.


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4.8

優良

TrustScore 5段階評䟡の5

266件のレビュヌ

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4.8

すべおのレビュヌ

(266)

過去12か月のレビュヌ数: 75ä»¶

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5぀星のうち1の評䟡

Before people think its because i didnt


Before people think its because i didnt get offered a loan and im being negative ... i got offered one. However 5 phone calls later..4 hours of wasted time.. being scrutinized for every spend on your accounts... asking for joint accounts when they have your credit file in front of them. I wouldnt bother unless you are desperate. You feel like a convict.

2024幎10月11日
自発的なレビュヌ
Norwich Trust Limited ロゎ

Norwich Trust Limited からの回答

Dear Xx,

Thank you for your feedback.

Apologies, we were unable to assist you in this instance.

Unfortunately, we are unable to identify you from the details you have provided, so I can only respond in general terms.

As a lender our assessment of an applicant’s financial position needs to evidence that the amount borrowed is affordable, now and for the duration of the loan. We request Open Banking data, as part of the process which provides a much broader view of an individual’s financial position, than the credit search. This can often display items of credit which are not visible via the initial search.

Throughout our customer journey (via automated communications and direct contact with staff), you should not be informed that your loan is approved (offered) until we have concluded all of the above checks and funds are ready to be released. It is not possible to confirm approval until this point.

If you would like us to investigate this further, please send your information to underwriting@norwichtrust.co.uk (FAO: Brendan Wilson).

Kind regards

Brendan Wilson
Head of Lending

5぀星のうち5の評䟡

Great experience

Norwhich trust especially ryan was so helpful explained everything so clearly to me went thru it all and understood my situation talked to me like a human being and had compassion I am so glad I choose norwhich trust the hole process was easy and simple to do and couldn't believe how quickly I received funds 1 hour after call I was expecting maybe a week or few days it has took so much preasure off me with worry and now instead of paying out on all different cards etc I have only the 1 monthly.

2024幎10月10日
自発的なレビュヌ
Norwich Trust Limited ロゎ

Norwich Trust Limited からの回答

A human approach to lending is something we pride ourselves on, so we appreciate your lovely review. Thank you

5぀星のうち5の評䟡

Great service

What a service this company provide , one happy settled man tonight and a massive weight off my shoulders , thanks again too Monika she was awesome 😊

2024幎10月3日
自発的なレビュヌ
Norwich Trust Limited ロゎ

Norwich Trust Limited からの回答

We’re very happy to hear we helped with your burden. We’ll pass on your review to Monika and the team. Thanks Paul

5぀星のうち5の評䟡

Amazing really helpful and explained


Amazing really helpful and explained the process and gave time to think nothing rushed

2024幎10月2日
自発的なレビュヌ
Norwich Trust Limited ロゎ

Norwich Trust Limited からの回答

It always makes us very proud to hear our customers find our team both helpful and patient. We truly appreciate your comments, thank you Jamil.

5぀星のうち5の評䟡

Great customer service

Daryl definitely went above and beyond to help me with the application process. Once it was confirmed I received the funds the next day.

2024幎9月23日
自発的なレビュヌ
Norwich Trust Limited ロゎ

Norwich Trust Limited からの回答

We’re pleased to hear you found Daryl exceeded your expectations. We will be sure your comments are passed onto him and the team.

5぀星のうち5の評䟡

The process was so smooth

The process was so smooth, speaking to Lauren was so easy, she was friendly and so professional, really put me at ease about the process.

2024幎9月27日
自発的なレビュヌ
Norwich Trust Limited ロゎ

Norwich Trust Limited からの回答

We’re very proud of our personal approach to customer service, so it makes us really happy to read such lovely reviews about our staff. Thank you Clare

5぀星のうち5の評䟡

The guys were absolutely awesome!

The guys that processed my loan were absolutely awesome from start to finish 👌...Lauren couldn't complete my affordability check because I didn't have sufficient time on the day...she suggested that we finish some days later as she will be starting her annual leave the next day but I said I would really want to get this out of the way and she agreed to call me from home whilst on annual leave and phone appointment was scheduled for 1pm...and bang!!! @ 1pm the next day my phone rang and the affordability check was conducted and concluded...Stuart King stepped in the next day to finalised the process, within few hours the loan was approved...the best part of these guys, especially Lauren, was the fact that they deal with you as humans not as robots...they try to understand your circumstance and probably step into your shoes...they spoke with empathy and displayed the highest level of professionalism with a touch of humanity!!! Nice one guys, am really pleased!

2024幎9月12日
自発的なレビュヌ
5぀星のうち1の評䟡

Their Affordability assessment doesn't


Their Affordability assessment doesn't add up logically and when talking to the underwriting department trying to explain, they didn't want to help and were very robotic.

2024幎9月6日
自発的なレビュヌ
Norwich Trust Limited ロゎ

Norwich Trust Limited からの回答

Dear Anon,

Thank you for your feedback.

It is not possible for us to investigate your individual concerns and to respond to you personally. However, If you would like us to look into this, do not hesitate to contact us directly at underwriting@norwichtrust.co.uk (FAO: Brendan Wilson).

All of our applications are reviewed manually, by one of our underwriting team and we pride ourselves on the personal service provided. Our agents assess a combination of credit search information and open banking data, to understand if the application fits our lending criteria.

Although I understand that the loan repayments appear affordable to you, when it comes to granting a loan, we have to ensure the loan meets our criteria as we do not want to place customers in a position that makes the loan repayment unaffordable now (or in the future).

Unfortunately, it appears we were unable to help in this instance.

Kind regards

Brendan Wilson
Head of Lending

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