Made up mother/dayghter business that does not exist. Some scamming china-sourced products- not what is described. Completely different clothing item posted out. Quality APPALLING- material terrible... もっと見る
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I received an item that was not as described — the quality, colour, and design didn’t match the website. NOUVAR.com refused a full refund, offering store credit, a 10% partial refund, or a return to C... もっと見る
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I would not have even provided 1 star. Unfortunately the reviews are all correct, this is a scam company. I spent £160 and all items were not as pictured. Very poor quality. When I raised it the comp... もっと見る
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I recently bought a pullover and their customer service was so kind and helpful. I had a small question about sizing, and they responded almost instantly with friendly advice. Shopping with NOUVAR was... もっと見る
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企業情報
当該企業による記述
Nouvar – Elevated Women's Fashion At Nouvar, we believe fashion should be effortless, empowering, and refined. Designed for the modern woman, our collection blends timeless elegance with contemporary trends, offering versatile pieces that transition seamlessly from day to night. Committed to quality and sophistication, we curate fashion that not only looks stunning but feels incredible to wear. Proudly serving women is your destination for elevated style that stands out. Discover the latest trends and redefine your wardrobe with Nouvar.
連絡先
オーストラリア
- nouvar.com
1.5
ひどい
141件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The product was alright
The product was alright, but the return process was slower than it should be. I was planning to purchase again but I am having second thoughts
2025年8月27日
自発的なレビュー
Nouvar からの回答
Hi Ruby,
Thank you for sharing your honest feedback. I’m glad to hear the product met your expectations, but I’m truly sorry the return process felt slower than it should have been. We understand how important a smooth experience is, especially when it comes to returns.
Your willingness to consider purchasing again means a lot, and we’d love the chance to make your next experience a much better one. We’ll take your comments to heart and work on improving our process so shopping with us feels easy and worry-free.
Kind regards,
Team Nouvar
Do not buy from this website - horrible Chinese quality
I assume any good reviews of this business must be fake. I assumed that their rating was sufficient to expect alright quality product.
Horrible quality, dress looks like nothing like the photos and even when I asked their customer service team whether there was a slit in the dresss they advised no and there was one.
The dresses are made in China and they are refusing to pay return shipping for a defective product in addition to stating “Please note that international returns to our fulfillment center in China typically take 4-8 weeks to be processed due to shipping times and possible customs delays. Additionally, return shipping costs will need to be covered by you.”
This website is a scam and want to encourage you not to return a poorly made, defective product.
Reply to comment -
You’ve been extremely unhelpful so far through customer service but my order number is #3288
2025年9月1日
自発的なレビュー
Nouvar からの回答
Hi Cailyn,
I’m truly sorry to hear about your experience and the disappointment with your order. We never want our customers to feel misled or dissatisfied, and I appreciate you taking the time to share these concerns with us. Please rest assured that we take feedback like this very seriously and want to make things right.
To better assist you, could you kindly provide us with your order number? Once we have that information, we’ll be able to look into your case right away and work toward a resolution for you. Thank you for giving us the chance to address this properly.
Kind regards,
Team Nouvar
The item of clothing I order was…
The item of clothing I order was extremely poor quality. Paid over £30 for it only to be told that I would need to pay £20 in shipping to return the item and that it would be subject to tax and might not be accepted through customs.
Nothing about this is mentioned in their returns policy online. Do not use them.
2025年8月29日
自発的なレビュー
Nouvar からの回答
Hi Jenna,
I’m really sorry to hear that your experience hasn’t been up to expectations. We strive to provide the best quality products and service, and I truly apologize for the inconvenience this has caused. Could you please provide your order number so I can look into this matter and assist you further?
I understand your frustration regarding the return shipping and customs, and I want to make sure we address it. Your feed
Kind Regards,
Team Nouvar
I do not recommend Nouvar
I do not recommend Nouvar. I purchased two items — shoes and a dress — and both were falsely advertised.
The shoes were a cheap knock-off, not what was shown online.
The dress was completely different in pattern and quality from what was advertised.
I am out of pocket nearly $95 for items I will never use. Very disappointed with the misleading advertising
2025年8月29日
自発的なレビュー
Nouvar からの回答
Hi Kodi,
Thank you for sharing your feedback with us. I’m truly sorry to hear about your experience and the disappointment with your recent order. That is never the outcome we want for our customers, and I completely understand your frustration.
To better assist you and look into this right away, could you kindly provide us with your order number? Once we have this information, we can check the details and work on resolving this matter for you as quickly as possible.
Kind regards,
Team Nouvar
Scam Website - do not use
Fabric was thin, poor quality finishing and would not last more than a couple washes. Also the return / refund was not 'hassle free' as stated on website - only a 10% refund was offered, unless we paid freight back to China, with warning from seller that item may be lost and then refund would not be made.
2025年8月14日
自発的なレビュー
Nouvar からの回答
Dear Wendy,
I’m very sorry to hear about your experience and how disappointed you were with both the product quality and the return process. I understand how frustrating it must have been to feel misled regarding the refund options and the additional costs involved.
Could you please provide your order number and the email address used for your purchase? This will allow us to look into your case in detail and see how we can best assist you.
Kind regards,
Team NOUVAR
DO NOT BUY FROM THIS COMPANY -TERRIBLE…
DO NOT BUY FROM THIS COMPANY -TERRIBLE QUALITY AND THEY DO NOT ACTUALLY RETURN OR REFUND
Absolutely terrible quality and not as advertised. When I asked to return the item they said:
Please note that international returns to our fulfillment center in China typically take 4-8 weeks to be processed due to shipping times and possible customs delays. Additionally, return shipping costs will need to be covered by you.
Contact Name: Wang Maoqin
Address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District
City: Ningbo
Zip Code: 315100
Province: Zhejiang
Country: China
Tel: 15314571683
We strongly recommend using a shipping service that provides tracking and sharing the Track & Trace information with us once the package has been sent. This will allow us to monitor the return and ensure everything proceeds as smoothly as possible.
Important Note:
While we are happy to assist with your return, we want to provide full transparency, there is a significant chance that your package may be held at customs, and unfortunately, we have no control over this process. If the return is delayed or stopped by customs, we won’t be able to intervene or expedite its clearance.
Once the item arrives at our warehouse and has been processed, you will receive a refund for the purchase amount.
2025年8月18日
自発的なレビュー
Nouvar からの回答
Dear Liz,
I’m very sorry to hear about your experience and the frustration you’ve faced with both the product quality and the return process. I understand how disappointing this must have been, especially when the item did not meet your expectations and the return requirements felt unclear and difficult.
Could you please provide your order number and the email address used for your purchase? This will allow us to review your case directly and see how we can best assist you with a resolution.
Kind regards,
Team NOUVAR
Absolutely dreadful
Absolutely dreadful. Came eventually directly from China in a plastic bag. Poor quality fabric poorly made and not even wearable.
Avoid! Avoid! Avoid!
Don’t be conned by this site
2025年8月7日
自発的なレビュー
Nouvar からの回答
Dear Felicity,
Thank you for sharing your feedback, and we're truly sorry to hear about your disappointing experience. This is certainly not the level of quality or service we aim to provide. We would appreciate the opportunity to look into this further and make things right for you.
Could you please provide your order number so we can investigate the issue and assist you directly? Your satisfaction is important to us, and we’d like to resolve this as quickly as possible.
Kind regards,
Team NOUVAR
These pants are my new favorite
These pants are my new favorite. Super comfortable to wear all day but still look polished. Great for both work and weekends.
2025年7月28日
自発的なレビュー
Nouvar からの回答
Dear Sienna,
Thank you so much for your kind words. We’re delighted to hear that the pants have become your new favorite and that they strike the perfect balance between comfort and style. That’s exactly what we aim for in every piece we design.
It’s great to know they’re versatile enough to take you from work to the weekend with ease. We truly appreciate you taking the time to share your experience and hope you continue to enjoy wearing them.
Kind regards,
Team NOUVAR
Highly Recommended
I bought a dress and was blown away by the quality. It fit beautifully and the material feels so soft on the skin. I got compliments the first day I wore it. Will definitely order again.
2025年7月27日
自発的なレビュー
Nouvar からの回答
Dear Ruby,
Thank you so much for your kind words! We’re thrilled to hear that you loved the dress and that it made such a great impression right from the start. There’s nothing better than feeling confident and getting compliments.
We truly appreciate your support and recommendation. We can’t wait to have you back for your next order and hope every piece you receive continues to delight you just as much.
Kind regards,
Team NOUVAR
Be wary!!!
I suspect this is a rebrand of the Thomwood website, which is no longer available. I stumbled across this site and recognised all the signs from when I was scammed by Thomwood. Fortunately I am now more wary about buying online from less familiar companies. The only difference I can see from Thomwood is this site has more positive reviews- however, I suspect these are AI generated! If you read the less positive reviews, the experiences of poor quality items from China, items being different to the photos and huge return costs are exactly the experiences of Thomwood customers- I would read Thomwood reviews on here before purchasing anything!!
2025年8月1日
自発的なレビュー
Nouvar からの回答
Hi,
Thank you for sharing your concerns. We’re genuinely sorry to hear about your past experience with another retailer and completely understand your caution when shopping online.
Please rest assured that NOUVAR is an independent brand, and we take pride in providing quality products, transparent service, and genuine customer feedback. We’re committed to offering clear information about our products and policies, including returns. If there’s anything we can clarify or assist you with directly, we’d be happy to help.
If you have placed an order with us and experienced any issues, could you please provide your order number? We’d like to look into it right away and assist you as best we can.
Kind regards,
Team NOUVAR
ORDER WITH CAUTION
ORDER WITH CAUTION
This company took 18 days to deliver my item. I emailed on the 17th day, then my item showed up the following day.
There was zero communication when I ordered, no emails regarding placing my order or updates for tracking. Hence why I emailed as I was worried it was a scam.
I was then unfortunately away soon after the item arrived, and emailed today about a return as I didn’t need the item as it arrived too late, but their policy only allows a return 30 days from order date, even though they take more than 2 weeks to deliver! Absolute joke and would never order again.
Order number 2366
Have already spoken to Olivia who tells me she can only offer 25% off when I won’t be shopping with you again.
2025年7月30日
自発的なレビュー
Nouvar からの回答
Dear Molly,
Thank you for taking the time to share your experience, and we’re truly sorry to hear about the frustration and inconvenience you've faced.
We’d really like to look into this further and see how we can help. Could you please provide your order number so our team can review the situation in detail? Your feedback is very important to us, and we want to ensure it’s addressed with care.
Kind regards,
Team NOUVAR
I recently bought a coat and the style…
I recently bought a coat and the style is just gorgeous. The color is vibrant, and the cut is so flattering on my body. I feel confident every time I wear it.
2025年6月10日
自発的なレビュー
Nouvar からの回答
Dear Emily,
Thank you so much for your kind and thoughtful review! We're absolutely delighted to hear that you’re loving your new coat, from the vibrant color to the flattering cut. It’s wonderful to know that it makes you feel confident every time you wear it.
Your feedback means a lot to us, and we're so happy the piece has become a standout in your wardrobe. We look forward to serving you again soon!
Kind regards,
Team NOUVAR
Honestly I didn’t expect a jacket and…
Honestly I didn’t expect a jacket and it’s now my favorite piece in my wardrobe. It goes with so many things, and I always reach for it when I want to feel stylish.
2025年6月2日
Nouvar からの回答
Dear Summer,
Thank you so much for your lovely review! We're thrilled to hear that the jacket has become a favorite in your wardrobe. It’s always such a joy to know that one of our pieces has found a special place in your everyday style.
We truly appreciate your support and hope you continue to enjoy wearing it. We look forward to serving you again soon!
Kind regards,
Team NOUVAR
My first purchase was a set and their…
My first purchase was a set and their customer service was so kind and helpful. I had a small question about sizing, and they responded almost instantly with friendly advice. NOUVAR really impressed me with their attention to detail and thoughtful service
2025年7月18日
自発的なレビュー
Nouvar からの回答
Dear Olivia,
Thank you so much for your kind words and thoughtful review! We're thrilled to hear that your first purchase with NOUVAR was a positive experience, and that our customer service team was able to assist you quickly and kindly with your sizing question.
It means a lot to us to know that our attention to detail and care made an impression. We're so glad to have you as part of the NOUVAR community and look forward to helping you find more pieces you love.
Kind regards,
Team NOUVAR
Was concerned about international…
Was concerned about international shipping, but they made the process clear and customs went smoothly. Great communication!
2025年5月24日
自発的なレビュー
Nouvar からの回答
Dear Ruby,
Thank you so much for your review! We're glad to hear that your concerns about international shipping were eased and that the process went smoothly for you. We always aim to provide clear communication and support every step of the way, so it's wonderful to know that made a difference.
We truly appreciate your trust in us and hope to see you back again soon!
Kind regards,
Team NOUVAR
Fast delivery
Honestly I didn’t expect a coat and their customer service was so kind and helpful. I had a small question about sizing, and they responded almost instantly with friendly advice. I’ve recommended NOUVAR to my friends because the experience was that good
2025年7月18日
自発的なレビュー
Nouvar からの回答
Dear Eliza,
Thank you so much for your kind and thoughtful review! We're absolutely delighted to hear that the clothing you ordered looks great, fits perfectly, and exceeded your expectations in both quality and style.
We're also happy to hear your order arrived promptly. Your support truly means a lot to us, and we look forward to welcoming you back again soon for more styles you’ll love.
Kind regards,
Team NOUVAR
Fraudulent website
Fraudulent website. Clothes nothing like pictures. Requires clothing to be sent back at own expense.
2025年5月24日
自発的なレビュー
Nouvar からの回答
Hi Joanne,
We're very sorry to hear about your experience and completely understand your frustration.
We take feedback like this seriously and would appreciate the opportunity to look into your order further. If you're willing, please provide your order number so we can investigate and do our best to resolve the issue appropriately.
Kind regards,
Team NOUVAR
Dreadful returns process.
This company distributes its wares from China and may well( looking at the quality of the dresses I bought) manufacture them there too. While the e-mails have all been very courteous and respectful I have a high index of suspicion that all is not as it is presented on their website. Their returns policy involves sending goods to china at considerable expense in order to have a full refund. This was only achieved after several e-mails. I feel this is a deliberate obstacle to the return process and would caution anyone to be very careful before buying anything that they may be considering could be returned if it doesn't suit .
2025年7月18日
自発的なレビュー
Nouvar からの回答
Hi Patti,
Thank you for taking the time to share your experience. We're truly sorry to hear about the frustration you've encountered with the return process.
Could you please provide your order number so we can ensure everything was handled appropriately and consider if any further resolution is possible?
Kind regards,
Team NOUVAR
Beyond my expectations
I recently bought a pullover and their customer service was so kind and helpful. I had a small question about sizing, and they responded almost instantly with friendly advice. Shopping with NOUVAR was such a breeze, and I felt taken care of at every step.
2025年7月10日
自発的なレビュー
Nouvar からの回答
Hi Evie,
Thank you so much for your kind words! We're so glad to hear your experience with our store exceeded expectations and that our team was able to assist you quickly and kindly. It means a lot to us that you felt supported throughout your shopping journey.
We hope you love your pullover, and we can’t wait to have you shop with us again soon!
Kind regards,
Team NOUVAR
So happy with my purchase
To my surprise a top and I couldn’t be happier. The style is timeless yet modern, and it pairs well with almost everything in my wardrobe. I’ve recommended NOUVAR to my friends because the experience was that good
2025年4月10日
自発的なレビュー
Nouvar からの回答
Hi Sophie,
Thank you so much for your thoughtful and kind feedback! We’re absolutely thrilled to hear how happy you are with your top.
We’re especially grateful that you’ve recommended NOUVAR to your friends. Word-of-mouth from happy customers like you means everything to us, and we’re so glad your experience was that positive.
We hope the top continues to be a favorite in your wardrobe, and we can’t wait to welcome you back again soon.
Warmest regards,
Team NOUVAR
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