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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

We owned one of Nova UKs original dicing machines which sadly broke. However, in a way this was a good thing as we are now the proud owners of a much better model which arrived very quickly after ord... もっず芋る

5぀星のうち2の評䟡

Delivery was fine. The problem was a very poor-value product. The beater can be bought for about GBP 7. A small plastic 'stand' and cheap polythene (not even polycarbonate) beaker and poorly-fitting l... もっず芋る

5぀星のうち3の評䟡

I bought a replacement dicer blade for my Nova slicer and dicer. I have no complaints about that. Why I gave it three stars was because of the packaging it was posted in. The dicer blade wasn’... もっず芋る

5぀星のうち5の評䟡

I did experience an issue and couldn’t get hold of the company by phone. However I emailed and received an almost immediate response which is all you can ask for. However I think you need to be able... もっず芋る

䌁業情報

  1. 調理台専門店
  2. バスルヌム甚品店

圓該䌁業による蚘述

Intelligent, creative and innovative products for your home and kitchen. Discover more at: www.novauk.com


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4.0

ほが満足

TrustScore 5段階評䟡の4

371件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌに回答しおいたせん

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.0

すべおのレビュヌ

(371)

過去12か月のレビュヌ数: 4ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち1の評䟡

Nova chopper

I bought the nova chopper last year at the ideal homes show. It broke i contacted their customer service in October 2024 and was eventually told I would receive a refund link. It is now February 2025 and I have still not received my refund and have had no response to emails. Would not recommend this company.

2024幎10月10日
自発的なレビュヌ
Nova UK ロゎ

Nova UK からの回答

Hi Julie, I am very sorry about the delay in receiving your refund link, it was sent to you a few days ages so you should have received it by now. If for whatever reason you haven't received my email, please let me know and I can re-issue the link. Kind regards, Lauren

5぀星のうち5の評䟡

Nova has the most considerate and


Nova has the most considerate and helpful administrative personnel ever who are very supportive being endowed with incredible insight of bestowing genuine goodwill and care. Lauren's kindness to senior pensioners who suffer from arthritis in the hands and find the Nova dicer as their unique essential hand whilst cooking is a boon and may she be blessed forever for when ours got broken, she replaced it and advised not to worry too besides sending us our new one which we had ordered and requested for.

2024幎12月26日
5぀星のうち5の評䟡

Absolutely fantastic company to deal


Absolutely fantastic company to deal with first class service and great products as well. 100% you should purchase there various goods. Forgot to say sullied replacement parts F.O.C with no quibble at all, cannot praise them enough. I can now go back to making my home made soup and sauces 👍

2024幎12月10日
自発的なレビュヌ
5぀星のうち5の評䟡

excellent customer service

Courteous presenter at Ideal home exhibition who recommended us to write to company for replacement parts. Fantastic customer service and our parts were replaced free of all costs!. Truly remarkable organisation who believes in their products.

2024幎11月27日
自発的なレビュヌ
5぀星のうち1の評䟡

I have not received my item yet

2024幎11月27日
Nova UK ロゎ

Nova UK からの回答

Hi Phil, I am very sorry about this. Royal Mail are very busy at this time of year and sometimes deliveries get caught in the backlog. We have sent another out to you, as discussed over email, and apologise again for the delay. Hopefully you'll receive both in due course! Thanks, Lauren

5぀星のうち1の評䟡

Sent wrong items

Sent wrong items, didn't respond to email about this, non-existent customer services

2024幎11月24日
Nova UK ロゎ

Nova UK からの回答

Hi Paul, we've discussed this over email but thought I'd reply here too! We sent your correct item in the post a few days ago, hopefully you have received it by now but I know sometimes Royal Mail can be a little slow. I apologies again for sending the wrong part, just a mistake our end! Thanks, Lauren

5぀星のうち5の評䟡

Brilliant *****

Bought the box slicer at the ideal home show!
Made my life so much easier!
Love this product!
Scissors are the sharpest I’ve ever had!
Plus do so much more than cutting
Really excellent customer service!
Highly recommend *****
Dee

2024幎9月26日
5぀星のうち5の評䟡

Great Company and Staff who look to help

Great Company and Lauren has been very helpful. We purchased one of the most popular products which cuts veg etc into small and larger pieces. The blade on the original purchase broke ( I think I was too aggressive chopping ) so we purchased a new set. The same blade failed ( not me this time) so I contacted the Company. Lauren has been able to send replacements for which we are very grateful. Definitely will use Nova again.

2024幎9月10日
自発的なレビュヌ
5぀星のうち1の評䟡

Rotating hand whisk

I bought a hand whisk that rotates as you push it down in Feb, by Aug the spring mechanism stopped working. The shop only has a UK mobile for contact and only recieves calls via Whatsapp, which it never answers. Then they ignored any email I sent them too.

2024幎8月24日
自発的なレビュヌ
Nova UK ロゎ

Nova UK からの回答

I am very sorry about this! I am happy to send you a replacement if you can email me: Lauren@novauk.com with your address and a photograph of the broken whisk. We will happily send you a replacement. Many thanks, Lauren

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