Can’t believe how lovely my ring is I’m over whelmed My husband ordered the ring for me a present The ring was to big ( husband through I had fat fingers lol), so when we were on holiday in Adel... もっと見る
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April was incredibly helpful throughout the entire process. As someone who knew nothing about diamonds, she patiently walked me through everything — the 4Cs, ring settings, sizing, and payment options... もっと見る
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I took my partner there to choose her ring, and all I can say is the experience was amazing from start to finish. Yen was incredibly helpful, attentive, and made sure we found exactly what we want... もっと見る
企業が回答しました
At our initial meeting Kellyann asked if there were any engagement ring designs I liked and to show her pictures of these. I shared 3 with her and by the same afternoon she had emailed a quote for all... もっと見る
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企業情報
Novita Diamonds について
当該企業による記述
Novita Diamonds is proud to be one of the world's largest Lab Grown Diamonds retailers, with showrooms in Australia, NZ, the UK, Germany, Spain, Singapore, Malaysia and HK. Our lab-grown diamonds are created using state-of-the-art technology that not only produces the highest quality diamonds but also offers a sustainable and ethical alternative to mined diamonds. We are committed to providing our customers with high-quality fine diamond jewellery pieces without spending a fortune.
At Novita Diamonds, customer satisfaction is at the heart of our business. More than a diamond jewellery company, Novita Diamonds is becoming the #1 accomplice of thousands of couples around the globe in their love stories.
At Novita Diamonds, customer satisfaction is at the heart of our business. More than a diamond jewellery company, Novita Diamonds is becoming the #1 accomplice of thousands of couples around the globe in their love stories.
Ethical Lab Grown Diamonds
当該企業による記述
- We're committed to our planet!
Free lifetime warranty and cleaning
Buy with confidence!
Our aim for all our customers is that they receive a lifetime of enjoyment from their jewellery.
連絡先
Sydney -Parramatta - Melbourne - Adelaide - Perth - Brisbane, オーストラリア
- 1800 503 082
- contact@novitadiamonds.com
- novitadiamonds.com
4.9
優良
2517件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 66％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fantastic service
Absolutely love my engagement ring from Novita Diamonds!! It’s an excellent service. We were a little worried ordering an engagement ring online but novita diamonds were fantastic. Their communication and customer service is 5*. Would definitely order again in the future. We are over the moon with our purchase
2026年4月15日
Novita Diamonds からの回答
Thank you so much for your beautiful review 💍✨ We’re absolutely thrilled to hear how much you love your engagement ring, and even happier that we could make your online experience feel easy and stress-free! 💖 Enjoy every moment with your stunning ring (we know it’ll be catching a lot of attention 😉✨), and we can’t wait to help you again in the future! 💎💫
Fast and warm service from Mavis.
2026年4月8日
自発的なレビュー
Novita Diamonds からの回答
Thank you so much for your lovely feedback 💖 We’re so glad to hear you had a fast and warm experience with Mavis, she’ll be thrilled to hear this! ✨ We truly appreciate your support and hope to welcome you back again soon 💎😊
Amazing experience all round
Amazing experience all round, service was amazing, staff really knew what to recommend and worked well with the budget given 100% would recomend
2026年3月10日
Novita Diamonds からの回答
Thank you so much for your kind words 💎✨ We’re thrilled to hear you had an amazing experience all round! It’s so important to us that we guide you with the right recommendations while staying within your budget, so this means a lot 😊 We truly appreciate the 100% recommendation 🙌 and can’t wait to welcome you back again in the future! 💖
Just received my diamond earrings…
Just received my diamond earrings today, really happy with the quality and service from Mavis to check on my order and expedite the delivery. Appreciate much!
2026年4月6日
自発的なレビュー
Novita Diamonds からの回答
Thank you so much for your lovely review 💎✨ We’re so happy to hear you love your diamond earrings, such a timeless piece! 😍
Mavis will be thrilled to know her support made a difference, especially helping keep everything on track and getting your order to you quickly 🙌 We truly appreciate your kind words and hope you enjoy your earrings for many special moments to come 💖✨
First class service and products
First class service and products
Paul, in the Manchester office, and the team worldwide, went above and beyond to source what I wanted (one item was flown from their Australia office) to be ready in the timeframe I needed.
Delighted with the items purchased.
Would highly recommend Novita
2026年3月31日
自発的なレビュー
Novita Diamonds からの回答
Thank you so much for your lovely review, it truly made our day! ✨
We’re thrilled to hear that Paul and our global team could come together to track down exactly what you wanted (even flying a piece over from Australia! ✈️💎) and have everything ready in time for you. Even better to know you’re delighted with your pieces, that’s what it’s all about! 😍 We really appreciate the recommendation and can’t wait to welcome you back again soon 🥂 Warmest thanks, The Novita Team 💫
Novita Diamonds からの回答
Thank you for your kind words! We’re so glad to hear you had a great shopping experience, and that Mavis was able to assist you along the way ✨ We truly appreciate your support and hope to see you again soon 💎Warmest thanks, The Novita Team 💫
The sales team were amazingly helpful…
The sales team were amazingly helpful and Novy in particular really took the time to listen to what I wanted and help make my dream become reality. She was fantastic!
2026年3月23日
Novita Diamonds からの回答
Thank you so much for your beautiful review, we absolutely loved reading this! ✨ We’re thrilled to hear that our team made your experience so special, and especially that Novy took the time to truly listen and bring your vision to life 💎 That’s exactly what we aim for! Knowing we could be part of creating your dream piece means the world to us 💖 Thank you again for your kind words, we can’t wait to welcome you back in the future! 🥂 Warmest thanks, The Novita Team 💫
The best in the business
Such a smooth simple process from start to finish absolutely amazing. The communication was excellent!
2026年3月22日
Novita Diamonds からの回答
Thank you so much for your kind words. We’re so happy to hear this! ✨ We’re thrilled that you found the entire process smooth and simple from start to finish, and that our communication made a positive difference 💎That’s exactly the experience we strive to deliver! Warmest thanks, The Novita Team 💫
Excellent experience and beautiful lab-grown diamonds
My husband booked us an appointment at Novita Diamonds London as a surprise to buy me a birthday present!
We had a fantastic experience at Novita Diamonds. Yen was incredibly helpful and took the time to show us a beautiful selection of diamond necklaces. She was knowledgeable, friendly, and made the whole process very relaxed and enjoyable.
The quality and sparkle of the lab-grown diamonds were impressive, and Yen explained the different options clearly so we could make an informed decision. She also clarified the difference between lab-grown diamonds and traditional diamonds and talked us through the four 'c's - cut, colour, clarity, and carat, which was really helpful.
After trying several different settings, I finally chose my favourite diamond pendant, Yen didn't rush me at all, in fact she was just as excited as I was! My husband chose to also buy the white gold chain from Novita Diamonds but we were under no pressure to purchase it from here - no pushy up-selling!
We really appreciated the attentive service and the time Yen spent helping me find the right piece.
Overall, a wonderful experience with excellent service and high-quality jewellery. I would happily recommend Novita Diamonds to anyone looking for beautiful lab-grown diamonds.
p.s we'll be back to buy the matching earrings at some point! :-)
2026年1月20日
自発的なレビュー
Novita Diamonds からの回答
We’re so glad your birthday surprise turned into such a special experience. It’s wonderful to hear that Yen made you feel comfortable, informed, and never pressured while helping you find the perfect pendant ✨ We truly appreciate your kind words and can’t wait to welcome you back for those matching earrings! 😊
Engagement Ring purchase and Resizing
Purchased the engagement ring for my fiancée and the service was wonderful. I was served by Mavis, who was friendly and patient. She answered questions I had, having known nothing about diamonds. After a few months, my fiancée and I came back to Novita and the ring resized slightly and it was Mavis again who served us with a smile. Would definitely recommend purchasing from here.
2026年3月14日
自発的なレビュー
Novita Diamonds からの回答
Thank you so much for your kind review! 💎We’re thrilled to hear you had such a wonderful experience with Mavis, from helping you navigate your first diamond purchase to assisting with the resize. She’ll be so pleased to know her friendly and patient approach made a difference 😊 Congratulations to you and your fiancée, and thank you for your recommendation, it truly means a lot!
Mavis was very forthcoming and helpful…
Mavis was very forthcoming and helpful during our ring resizing appointment. She patiently advised us on the correct size and addressed our clarifications patiently. Great service.
2026年3月7日
自発的なレビュー
Novita Diamonds からの回答
Thank you so much for your kind words! 😊 We’re delighted to hear that Mavis was able to assist you during your ring resizing appointment. Providing patient guidance and ensuring you feel confident about the perfect fit is very important to us. We truly appreciate your feedback and are so glad you had a great experience. Enjoy wearing your ring, and please don’t hesitate to visit us again if you ever need anything in the future! 💍✨
Wonderful after sales service
I had an excellent experience with Mavis (Novita Singapore).
Thank you, Mavis, for your exceptional service and attention to detail. Highly recommended!
2026年2月28日
自発的なレビュー
Novita Diamonds からの回答
Thank you so much for your lovely review! We’re thrilled to hear you had such a wonderful experience with Mavis at Novita Diamonds Singapore. We’ll be sure to pass on your kind words, she’ll be so happy to hear them. Thank you again for your recommendation ✨
Absolut einwandfrei, perfekt und pünktlich!
Liebe Freunde. Zum Geburtstag meiner Frau habe ich ein Paar Diamant-Ohrstecker bestellt. Ich war echt überrascht, wie gut die Kommunikation war! Noch am selben Abend wurde ich per email kontaktiert. Bis zum Lieferdatum wurde ich - aktiv - täglich informiert! Abgesehen davon hat die Lieferung - trotz knapper Zeit - punktgenau auf den Geburtstag gepasst. FedEx hat die Ohrstecker unkompliziert gegen Unterschrift übergeben. Ich war schon auch skeptisch ... aber es hat alles so gut geklappt, dass ich dies gerne auf diesem Weg kundtue.
2026年2月25日
自発的なレビュー
Novita Diamonds からの回答
Vielen Dank für Ihr tolles Feedback! ✨
Es freut uns sehr, dass die Kommunikation und Lieferung der Diamant-Ohrstecker so reibungslos geklappt hat und alles pünktlich zum Geburtstag angekommen ist. Wir wünschen Ihrer Frau ganz viel Freude mit den Schmuckstücken! 💎
Seit Jahrzehnte von einem besonderen…
Seit Jahrzehnte von einem besonderen Eternity Ring geträumt, bei Novita Diamonds wurde er endlich Wirklichkeit .
Habe neben Novita noch einen anderen lab grown Diamant Anbieter kontaktiert und mich dann sehr schnell für Novita entschieden. Das liegt einmal am Preis und an der Umsetzung meines Wunsches und vor allem auch an Sabrina - wir waren per Mail bzw. Telefonate in Kontakt.
Sabrina hat mit ihrer Kompetenz, Engagement und Geduld wirklich maßgeblich dazu beigetragen, dass diese Sonderanfertigung eines Eternity Ringes zu so einem Highlight wurde!
Der Ring wurde teilweise in Handarbeit hergestellt und ist super super schön!!!
Auch die Zusendung ( er wurde am Montag auf den Weg gebracht und am Dienstag war der Ring bei mir ) ist tiptop.
Ich werde Novita Diamonds wärmstens weiter empfehlen!
PS: Heute 27.02.26 bekam ich noch per DHL den von Sabrina angekündigten Sparkling Brush zur Reinigung der Diamanten - was für ein toller Service - einfach ganz ganz klasse!!!
2026年2月4日
自発的なレビュー
Novita Diamonds からの回答
Vielen Dank für Ihre tolle Rückmeldung! 💍✨
Es freut uns sehr, dass Ihr Traum-Eternity-Ring bei Novita Diamonds Wirklichkeit wurde. Besonders schön zu hören, dass Sabrina mit ihrer Kompetenz und Geduld dazu beigetragen hat, dass die Sonderanfertigung genau Ihren Vorstellungen entspricht.
Wir freuen uns, dass Sie mit dem Ring und der schnellen Lieferung so zufrieden sind, und danken Ihnen herzlich für Ihre Weiterempfehlung! 💎
Mavis was very kind and patient with…
Mavis was very kind and patient with our order 😌🙏🏻
2026年2月15日
自発的なレビュー
Novita Diamonds からの回答
Thank you so much for your lovely review 😌🙏🏻
We’re so pleased to hear that Mavis was kind and patient while assisting with your order, she truly cares about making every experience a smooth and enjoyable one. I’ll be sure to pass your beautiful feedback on to her ✨
The product is good
The product is good. Reception Marvis was great. Help me do gst refund
2026年2月14日
自発的なレビュー
Novita Diamonds からの回答
Thank you so much for your kind review!
We’re so pleased to hear you’re happy with your purchase, and that Marvis at reception made a great impression, we’ll be sure to pass on your lovely feedback to her 😊
Sind gut hab mein ring bekommen und war…
Sind gut hab mein ring bekommen und war perfekt
2026年2月11日
自発的なレビュー
Novita Diamonds からの回答
Vielen Dank für Ihre Rückmeldung! ⭐Es freut uns sehr zu hören, dass Sie Ihren Ring erhalten haben und alles perfekt war. Wir wünschen Ihnen viel Freude damit und hoffen, Sie bald wieder bei Novita Diamonds begrüßen zu dürfen 💎
An absolutely outstanding experience at Novita Diamonds!
I recently purchased a beautiful lab-grown diamond engagement ring and couldn't be happier with every aspect of the process. The quality of the diamonds is exceptional, the centre stone sparkles brilliantly and looks every bit as stunning than anything I've seen in traditional diamonds.
A huge thank you must go to Yen, who was incredibly helpful, patient, and knowledgeable from start to finish. She took the time to guide me through the designs, explain the options clearly, and make sure I saw the exact ring and diamond in person before deciding. Her professionalism, warmth, and genuine enthusiasm made the whole experience feel personal and stress-free.
The showroom is beautifully presented, the team is welcoming, and the entire process (from viewing to purchase and customisation) was seamless. Novita Diamonds truly stands out for ethical, high-quality lab-grown jewellery at fantastic value.
I wouldn't hesitate to recommend them and specifically ask for Yen if you can! She's a real gem. Thank you again for helping create something so special.
Highly recommended! 💍
2026年2月3日
自発的なレビュー
Novita Diamonds からの回答
Wow! thank you so much for such a thoughtful and detailed review 💎 We’re absolutely thrilled to hear how happy you are with your lab-grown diamond engagement ring. A very special thank you for your kind words about Yen. She truly cares about making each experience personal, informative, and stress-free, so it’s wonderful to hear that her patience, knowledge, and enthusiasm made such a positive impact on your journey. We’ll be sure to pass this lovely feedback on to her, she’ll be so touched!
We wish you all the happiness in this exciting new chapter, and we look forward to welcoming you back anytime 💍✨
Mavis attended to me even though i came…
Mavis attended to me even though i came slightly before my appointment time and service was excellent.
2026年2月7日
自発的なレビュー
Novita Diamonds からの回答
Thank you so much for your lovely review ⭐ We’re so pleased to hear that Mavis was able to look after you! Providing a seamless and attentive experience is always our goal, so it’s wonderful to know you received excellent service. We truly appreciate your support and look forward to welcoming you back again soon 💎
Mavis was helpful and detailed on the…
Mavis was helpful and detailed on the handling of my purchased! Fuss free done in few minutes.
Love it especially it arrives on time as stated! Really appreciate it a lot otherwise everything will not be possible.
2026年2月7日
自発的なレビュー
Novita Diamonds からの回答
Thank you so much for your kind words ⭐
We’re so happy to hear that Mavis was helpful and thorough in guiding you through everything, and that the process was smooth and fuss-free. That’s exactly the experience we aim to provide.
We’re especially glad your piece arrived right on time, we know how important timing can be, and it means so much to us that everything came together perfectly for you. Thank you again for your trust and support 💎
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