Can’t believe how lovely my ring is I’m over whelmed My husband ordered the ring for me a present The ring was to big ( husband through I had fat fingers lol), so when we were on holiday in Adel... もっと見る
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April was incredibly helpful throughout the entire process. As someone who knew nothing about diamonds, she patiently walked me through everything — the 4Cs, ring settings, sizing, and payment options... もっと見る
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I took my partner there to choose her ring, and all I can say is the experience was amazing from start to finish. Yen was incredibly helpful, attentive, and made sure we found exactly what we want... もっと見る
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At our initial meeting Kellyann asked if there were any engagement ring designs I liked and to show her pictures of these. I shared 3 with her and by the same afternoon she had emailed a quote for all... もっと見る
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企業情報
Novita Diamonds について
当該企業による記述
Novita Diamonds is proud to be one of the world's largest Lab Grown Diamonds retailers, with showrooms in Australia, NZ, the UK, Germany, Spain, Singapore, Malaysia and HK. Our lab-grown diamonds are created using state-of-the-art technology that not only produces the highest quality diamonds but also offers a sustainable and ethical alternative to mined diamonds. We are committed to providing our customers with high-quality fine diamond jewellery pieces without spending a fortune.
At Novita Diamonds, customer satisfaction is at the heart of our business. More than a diamond jewellery company, Novita Diamonds is becoming the #1 accomplice of thousands of couples around the globe in their love stories.
At Novita Diamonds, customer satisfaction is at the heart of our business. More than a diamond jewellery company, Novita Diamonds is becoming the #1 accomplice of thousands of couples around the globe in their love stories.
Ethical Lab Grown Diamonds
当該企業による記述
- We're committed to our planet!
Free lifetime warranty and cleaning
Buy with confidence!
Our aim for all our customers is that they receive a lifetime of enjoyment from their jewellery.
連絡先
Sydney -Parramatta - Melbourne - Adelaide - Perth - Brisbane, オーストラリア
- 1800 503 082
- contact@novitadiamonds.com
- novitadiamonds.com
4.9
優良
2517件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 66％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Es difícil sorprenderme después de la…
Es difícil sorprenderme después de la covida y la guerra en mi país, pero hace poco tuve una grata experiencia al visitar una joyería en Barcelona. Es que es una isla de felicidad. Olvidé qué día de la semana era. ¡Me gustó literalmente todo! Definitivamente traeré a mi madre, ella lo apreciará
2025年7月22日
自発的なレビュー
Novita Diamonds からの回答
¡Qué palabras tan hermosas! 💖 Nos alegra saber que tu visita a nuestra joyería en Barcelona te hizo olvidar las preocupaciones y te regaló un momento de felicidad. 🌟 Será un honor recibirte nuevamente junto a tu madre, estamos seguros de que también le encantará la experiencia. ¡Gracias por compartir tu emoción con nosotros! 💎✨
Novita Diamonds からの回答
Thank you so much! 💎✨ We’re thrilled to hear you’re happy with both our products and service. Your support means the world to us! 💖
Novita Parramatta Branch
Novita Diamonds Parramatta has the best diamonds and the best customer service ever. I am a repeat customer that's bought two diamonds rings and a wedding ring and my experience with them is top notch. They're really friendly and accomodating. My last purchase I paid extra to fast track it and boy did they do their best get it on time, but Rashana at the Parramatta location went an extra mile by delivering it earlier then I expected. That's why I highly recommend them! Thank you Rashana!
2025年7月1日
自発的なレビュー
Novita Diamonds からの回答
Thank you for such an amazing review! 💎✨ We’re thrilled to have you as a loyal customer and so glad to hear every experience has been top-notch. Rachana will be over the moon to know her extra effort made a difference🙌 Your recommendation means the world to us. Enjoy your beautiful pieces, and thank you for choosing Novita Diamonds time and again! 💖
Novita Diamonds からの回答
Short, sweet, and sparkling, just like your new ring! 💍✨ We're so glad you love it! Thanks for choosing Novita Diamonds 💖😊
My husband and I visited a lab grown…
My husband and I visited a lab grown diamond store in the same building as Novita and we were not happy wit the customer service. So we headed to Novita Diamonds where we were treated with a warm smile and a friendly nature. Not only was the service better at Novita, but the prices were much cheaper. I wish we had gone to Novita first so we didn’t have to experience the terrible customer service at the other jewellery store.
2025年6月30日
自発的なレビュー
Novita Diamonds からの回答
Thank you so much for your kind words! 💎😊 We're sorry to hear about your earlier experience, but we're thrilled you found your way to us! At Novita, we’re all about warm smiles, friendly service, and amazing value 💖✨ So glad we could turn your day around and we’re honoured to have been part of your diamond journey! 💍🙌
I purchased the 8.4ct tennis bracelet…
I purchased the 8.4ct tennis bracelet and I love it. The quality is superb for every day wear. Thank you to the Novita Diamonds team!
2025年6月4日
自発的なレビュー
Novita Diamonds からの回答
Wow, 8.4ct of pure sparkle! ✨💎 We're so glad you love your tennis bracelet and that it’s become your go-to for everyday elegance 💖 Thank you for trusting the Novita Diamonds team, we loved helping you find your perfect piece! 🥰👏
The most affordable lab grown diamonds
The most affordable lab grown diamonds. I heartily recommend it!
2025年6月11日
自発的なレビュー
Novita Diamonds からの回答
Thank you so much! 💎💖 We're all about bringing sparkle without the hefty price tag ✨ So glad you found us affordable, and thank you for the glowing recommendation! 🙌😊
We were truly astounded by the level of…
We were truly astounded by the level of thought and attention we received. The staff made the entire process fun and relaxed, and we learned a lot from them. The lab diamond accents on my band are amazing. I will always treasure these rings.
2025年6月11日
自発的なレビュー
Novita Diamonds からの回答
Thank you so much for sharing your wonderful experience! 🌟 We’re delighted to hear our team made the process fun, relaxed, and full of great learning moments 😊💎 Those lab diamond accents truly add that extra sparkle, and we’re so glad you love them! ✨ Here’s to many treasured moments with your beautiful rings! 💖💍
My partner proposed to me with the most…
My partner proposed to me with the most gorgeous Novita Diamonds ring! I brought it in for a resize as it was a touch tight on me I just picked it up and it is is a perfect fit. I am so happy!!!
2025年6月6日
自発的なレビュー
Novita Diamonds からの回答
Aww, congratulations on your engagement! 💍💖 We’re so happy your Novita Diamonds ring fits perfectly after the resize, nothing like that perfect fit feeling! ✨ Wishing you all the best on this beautiful journey ahead! 🎉😊
My original diamond from my engagement…
My original diamond from my engagement ring 30 years ago had fallen out and I came to Novita Diamonds to replace it with a lab grown diamond. They were able to fix the prongs and make them secure again. Special thanks to Sabrina for her lovely service!
2025年7月2日
自発的なレビュー
Novita Diamonds からの回答
Thank you for trusting us with such a special piece! 💖 It’s wonderful to hear Sabrina provided lovely service and helped bring your ring back to life with a beautiful lab-grown diamond 💎✨ Here’s to many more years of sparkle and memories with your renewed ring! ✨😊
Mia was so helpful with helping me to…
Mia was so helpful with helping me to select a pair of hoop earrings. She gave her honest opinion of what looked good on me. I receive a lot of compliments. Thank you Mia!
2025年7月1日
自発的なレビュー
Novita Diamonds からの回答
Thank you so much for your lovely review! 💖 We're thrilled to hear that Mia was able to help you find the perfect pair of hoop earrings ✨💎 Her honest eye for style never misses! 😉 So glad you're receiving lots of compliments, we’re not surprised! 😍 You must be rocking them like a queen 👑 Hope to see you again soon! 💫💕
I came in my lunch break to buy a pair…
I came in my lunch break to buy a pair of diamond studs for our 5 year anniversary and it was such a seamless process. Great range to choose from and very satisfied with my purchase.
2025年6月9日
自発的なレビュー
Novita Diamonds からの回答
Thank you for sharing your experience! 💎✨ We’re so glad you popped in on your lunch break and found the perfect diamond studs to celebrate your 5-year anniversary, what a special milestone! 💖🥂 It’s wonderful to hear the process was seamless and the selection hit the mark ✅ We're thrilled you’re happy with your purchase and hope they’re worn with lots of love and sparkle! 💫💍
Nothing shy of amazing!
From the first time I contacted Novita I had amazing experiences. My first consultation was so much fun, nothing was too much effort. I went back for two more appointments until we found the perfect stone and setting. Doria was bubbly, professional and incredibly knowledgeable and was able to answer every question we threw at her. Ive bought jewellery before and been pressured into a purchase and regretted it but at Novita, there was no pressure, just guidance and support which made the whole experience just bliss. I haven't seen the finished ring yet (i havent been well so my partner is waiting until my surgeries are all done) but he said it is the most spectacular piece of jewellery he's ever seen, the sparkle from the diamond left light spot in his vision for a few minutes. Ill definitely post an update with photos when I have it. 💍 💕
2025年5月7日
自発的なレビュー
Novita Diamonds からの回答
Wow – thank you so much for this beautiful and heartfelt review! 💖 We’re beyond thrilled to hear your journey with Novita has been filled with joy, support, and sparkle! Doria will be over the moon to know her care and knowledge made such a positive impact. ✨ Sending love and healing vibes your way! 💕
After proposing we found that the ring…
After proposing we found that the ring was too big, so we brought it in for a resize and the service we received was impeccable. Resizing was done within 4 days and my fiancé Carrie can wear it on her finger now without slipping off
2025年5月29日
自発的なレビュー
Novita Diamonds からの回答
Thank you for the lovely review and congratulations on your engagement! 💍 We're so happy to hear that Carrie’s ring now fits perfectly, and even happier that we could help make it happen quickly and seamlessly. Wishing you both a lifetime full of love, laughter, and sparkle! ✨💖
Felt properly serviced
I came across Novita diamonds while I was doing research on lab grown diamonds. At first I thought their website looked very well organized and transparent. This is atypical of local competitors in the business. Then I further looked and see Novita originated from Australia.
After all these I decide to make a face to face appointment in their showroom. I spent about an hour on my first visit there with Geneva showing me different carats, styles and explain the differences and quality of their diamonds. In general the whole experience made me quite comfortable to spend and decide feeling I would be in good hands.
2025年6月9日
自発的なレビュー
Novita Diamonds からの回答
Thank you so much for sharing your thoughtful experience! 💎 We're thrilled to hear that our website gave you a great first impression and that your in-showroom visit with Geneva made you feel confident and comfortable throughout the process. We pride ourselves on transparency, quality, and personal service, so it means the world to know we delivered on that for you. We’ll be sure to pass on your kind words to Geneva! ✨ You're absolutely in good hands, and we’re so excited to be part of your diamond journey. 💖
Absolutely blown away by Novita…
Absolutely blown away by Novita Diamonds!
The journey started with a fantastic, tailored remote session with Ludwig, who helped me find the perfect diamond.
What truly sets them apart is their incredible service: in just 24 hours they shipped the exact 💎 I had my eyes on, so I was able to visit their Parramatta showroom and admire it in person.
Rachana was wonderful in person, helping me fine-tune the last magic touches for a truly special surprise for my wife.
The entire team is incredibly professional and easy to talk to.
Highly recommended!
2025年6月28日
自発的なレビュー
Novita Diamonds からの回答
Thank you so much for this glowing review! 💎 We're thrilled Ludwig could help you find the perfect diamond remotely, and that Rachana made your in-person visit just as special. It’s wonderful to hear our team’s dedication and professionalism stood out throughout your journey. We’re honoured to be part of such a meaningful surprise for your wife! ✨ Wishing you both endless sparkle and happiness, and thank you for recommending Novita Diamonds! 💖
One of the best places to purchase a lab grown diamond
Very knowledgeable, didn’t try to over sell a bigger diamond and was very happy to accommodate any requests I had.
2025年1月20日
自発的なレビュー
Novita Diamonds からの回答
Thank you for your kind words! 😊 We're glad our team provided knowledgeable guidance without pressure and happily accommodated all your requests. It’s important to us that you feel comfortable and confident every step of the way. Enjoy your beautiful diamond! 💎✨
Good service
Was served although I didn't pre-book an appointment. Good service from Angeline who helped me compare the differences between diamonds with different clarity/colour. Very satisfied with the purchase. Hope the missus likes it!
2025年6月25日
自発的なレビュー
Novita Diamonds からの回答
So glad we could assist you, even without an appointment! 😊 Huge shoutout to Angeline for her expert help in guiding you through the diamond details 💎✨ We're thrilled you’re happy with your purchase, fingers crossed the missus loves it too (we think she will! 😉) 💍💖
Novita Diamonds からの回答
Thanks for the awesome feedback! 🚀📦 We’re thrilled you’re happy with the communication, shipping, and product quality. Can’t wait to serve you again! 💎✨
Just love my little earrings
Just love my little earrings, staff very friendly and most helpful. Will go back again one day soon. 😀
2025年6月19日
自発的なレビュー
Novita Diamonds からの回答
So happy you love your earrings! 😊💖 Our friendly team loves making every visit special, and we can’t wait to welcome you back again soon! 💎✨😀
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