Now Mobile レビュー 

Now Mobile からの回答

1日前

Hi Laura B,

Thank you for sharing your feedback.

Please note that this review has been posted under the Now Mobile Trustpilot profile, whereas the service and account you are referring to are with RWG Mobile.

While Now Mobile provides network/services to RWG Mobile, RWG Mobile operates its own account management, service operations and customer profiles.

We would therefore ask you to post this review under the correct RWG Mobile Trustpilot profile, so that the relevant RWG Mobile team can review your account and respond to your concerns, including the alleged account deactivation, funds and your attempts to contact support.

For clarity, Now Mobile and RWG Mobile are separate service operations, and a customer having an RWG SIM that displays or references Now Mobile does not mean that the RWG account is managed by Now Mobile.

We would be happy for the matter to be addressed by the appropriate RWG Mobile team through the correct profile, and the review should be moved to the correct company profile.

Best Regards,
Sid

Now Mobile からの回答

2026年7月21日

Hi Mary,

Thank you for taking the time to share your feedback. We're sorry to hear about your experience.

We have reviewed the details and found that the number provided was not the one registered with your email address. Using the correct number linked to your account, we can confirm that a top-up was successfully completed.

If you're experiencing any issues with topping up or using your service, we'd be happy to investigate further. Please contact our Customer Support team with the relevant details so we can assist you and ensure everything is working as expected.

Best Regards,
Sid

Now Mobile からの回答

2026年6月19日

Hi Michael,

Thank you for taking the time to share your feedback.

We're delighted to hear that our team was able to assist you after the loss of your phone and get everything resolved for you. We understand how stressful situations like this can be, so it's great to know that your experience with our customer service was a positive one.

Your kind words mean a lot to us and will be shared with the team.

Thank you for choosing Talk Home Mobile.

Best Regards,
Sid

Now Mobile からの回答

2026年5月26日

Hi Kirti,

Thank you very much for taking the time to share your feedback.

We are delighted to hear that Mark was able to assist you and provide support with patience and ease throughout your experience. We truly appreciate your kind words and recognition of his efforts.

Feedback like yours is extremely valuable, and we will ensure your comments are shared with Mark and the wider team. We are very pleased to know that the support provided met your expectations.

Best Regards,
Sid

Now Mobile からの回答

2026年5月27日

Hi Kayla,

We are sorry to hear about your experience and understand your frustration.

We previously requested your details so we could investigate the matter further; however, we have not yet received the required information. Without the details, we are unfortunately unable to review the issue or verify what may have caused the service interruption.

Please contact our support team with your mobile number/account details so we can investigate this for you and assist further.

Best Regards,
Sid

Now Mobile からの回答

2026年6月10日

Hi Shirley Harris,

We're sorry to hear about your experience. However, based on the details provided, it appears your review may relate to a different company. Now Mobile does not provide Xfinity services, nor do we have any association with Xfinity billing or AutoPay systems.

We kindly ask that you review the company profile where this feedback has been posted and, submit your review to the relevant service provider so that they can investigate and assist you directly.

Thank you for your understanding.

Best Regards,
Sid

Now Mobile からの回答

2026年4月29日

Hi Paul,

Thank you for your kind feedback.

We’re delighted to hear that Alex was able to assist you effectively and that his patience and professionalism made a positive difference to your experience. We’ll be sure to pass on your appreciation to him.

If you need any further assistance, please don’t hesitate to reach out.

Best Regards,
Sid

Now Mobile からの回答

2026年4月3日

Hi John,

Thank you for your detailed and positive feedback we really appreciate you taking the time to share your experience.

It’s great to hear that you’ve noticed the improvements in our service over the past few months, especially with faster call connectivity, 5G access, WiFi Calling, and VoLTE. We’ve been working continuously to enhance performance and reliability, so it’s rewarding to see that reflected in your experience.

We’re also glad you highlighted the flexibility of our low top-up options and customer support your recognition means a lot to the team.

Thanks again for your support, and we hope you continue to enjoy the service. If you ever need assistance, we’re always here to help.

Best Regards,
Sid

Now Mobile からの回答

2026年4月3日

Hi Nigel,

We’re sorry to hear about your experience, however this does not reflect the full picture. Your query was responded to by our support team, and we remain available to assist further if required.

SIM delivery can occasionally be impacted by postal delays, which are outside our direct control. We would be happy to arrange a replacement or investigate this further if you reach out again with your details.

We are committed to supporting our customers and resolving concerns promptly.

Best Regards,
Sid

Now Mobile からの回答

2026年4月8日

Hi Westbury,

Your concern relates to a service provided under RWG Mobile. Please note that RWG and Now Mobile operate as separate services with different plans, systems, and account structures.

To ensure your concern is addressed accurately and by the appropriate team, we would recommend that you post your review under the RWG Mobile profile. This will allow the correct team to investigate your account and provide a more relevant resolution.

Best Regards,
Sid

Now Mobile からの回答

2026年4月13日 に更新

Hi Steph,

Thank you for your detailed update, and we’re really pleased to hear that the issue has now been resolved and your service is working again with the replacement SIM.

We sincerely apologise for the delay and the inconvenience caused while this was being sorted, especially given the importance of staying connected. Your feedback regarding the delay in issuing the replacement SIM has been noted and will be shared internally to help improve our support processes.

If you’re now happy with the resolution, we would truly appreciate it if you could consider updating your review rating to reflect your latest experience it helps provide a complete and fair picture to other customers.

If there’s anything further we can assist you with, please don’t hesitate to reach out.

Best Regards,
Sid

Now Mobile からの回答

2026年3月31日

Hi Bart,

Thank you for your feedback. We apologise for the inconvenience caused. Please note that essential system maintenance took place from 18/03/2026 to 19/03/2026, which temporarily affected some services.

If you are still experiencing any issues with receiving verification codes or obtaining a PAC, our Customer Support team is available to assist you via chat, phone, or email to ensure your requests are resolved promptly.

We appreciate your patience and are continually working to improve our service experience for all customers.

Best Regards,
Sid

Now Mobile からの回答

2026年4月8日

Hi Philip,

Your concern relates to a service provided under RWG Mobile. Please note that RWG and Now Mobile operate as separate services with different plans, systems, and account structures.

To ensure your concern is addressed accurately and by the appropriate team, we would recommend that you post your review under the RWG Mobile profile. This will allow the correct team to investigate your account and provide a more relevant resolution.

Best Regards,
Sid

Now Mobile からの回答

2026年3月26日

Hi Shaun,

We’re sorry to hear about your experience and understand how frustrating delays like this can be, especially when requesting a PAC code.

At the time of your request, we were carrying out a system upgrade which temporarily affected our ability to generate PAC codes across all channels (SMS, online, and support). As soon as the upgrade was completed, your PAC was successfully issued.

We appreciate that this caused inconvenience and delay, and we apologise for this. We’re taking steps to improve system resilience to ensure this process remains uninterrupted in future.

Best Regards,
Sid

Now Mobile からの回答

2026年2月3日

Hi Customer,

Thank you for your feedback! We’re delighted to hear that you had a positive experience with our customer service. We appreciate your support and look forward to continuing to provide you with reliable service.

Best Regards,
Sid

Now Mobile からの回答

2026年1月14日

Hi Hala,

Thank you for your kind words! We’re delighted our team could help and make your experience a positive one.

Thank you for choosing Talk Home.

Best Regards,
Sid

Now Mobile からの回答

2025年11月24日 に更新

Hi Helen,

Thank you for your feedback. RWG services operate on the Now Mobile platform; however, if you haven’t been able to reach RWG directly, you’re welcome to contact the Now Mobile Helpline or Live Chat, and our team will do their best to guide you.

Best Regards,
Sid

Now Mobile からの回答

2025年11月7日

Hi Elina,

Thank you for sharing your kind words and for being a loyal customer for the past 10 years we truly appreciate your continued trust in us.

We’re delighted to hear that Sam provided such fast and helpful support. Feedback like yours motivates our team to keep delivering excellent service to all our customers.

Best Regards,
Sid

Now Mobile からの回答

2025年11月6日

Hi JM,

Thank you so much for your kind words! We’re delighted to hear that Joe was able to assist you quickly and help you get everything sorted smoothly. Your satisfaction means a lot to us, and we’re glad the process gave you peace of mind.

If you ever need any further help, please don’t hesitate to reach out we’re always happy to assist.

Best Regards,
Sid

Now Mobile からの回答

2025年10月13日

Hi Gary,

Thank you for your feedback. We’re pleased our team resolved your issue through direct messaging and got your SIM reconnected. We apologise for the earlier inconvenience and appreciate your understanding.

Best Regards,
Sid