Now Mobile レビュー 

Now Mobile からの回答

2025年3月29日

Hi Quarry,

Upon reviewing your case, we can confirm that a PAC code was initially generated but expired before use. The new PAC code can not be created until the expired PAC code is cancelled. When you reached out, we promptly canceled the expired PAC code as requested. You then successfully generated a new PAC code and ported out your number.

Best Regards,
Sid

Now Mobile からの回答

2025年3月5日

Hi Imran,

Thank you for sharing your experience. We're glad to hear that Hassan was able to assist you in getting your SIM activated and transferring your balance successfully. We appreciate your patience during the process and are happy that you had a positive experience with our support team.

If you ever need further assistance, feel free to reach out. We're always here to help!

Best Regards,
Sid

Now Mobile からの回答

2025年2月20日

Hi Muhammad Alam,

Thank you for your wonderful feedback! 😊 We're thrilled to hear that you found our services excellent and prompt. 💙

If you ever need any assistance, we're always here to help!

Best Regards,
Now Mobile

Now Mobile からの回答

2025年2月20日

Hi Ian Stewart,

Thank you for your kind words! 😊 We're delighted to hear that you had a fast, friendly, and efficient experience with our support team. 🎉 Peter, Ryan, and Olivia will be thrilled to receive your appreciation! 🌟🌟🌟

If you ever need anything, we're always here to help!

Best Regards,
Now Mobile

Now Mobile からの回答

2025年1月12日

Hi Jonathan,

Thank you so much for your kind words! We're delighted to hear that Olivia was able to assist you quickly and effectively. Providing great service is our priority, and it's wonderful to know we made a positive impact.

If you ever need further assistance, don't hesitate to reach out – we're always here to help!

Best regards,
Abraham

Now Mobile からの回答

2024年12月31日

Hi Eric,

We sincerely regret hearing about your negative experience and would like to extend our deepest apologies for any inconvenience caused. Providing a smooth and efficient service is our priority.

We understand how frustrating it must have been to encounter these issues while trying to set up your phone.

Please get in touch with us directly at hello@nowmobile.co.uk or provide us with your details so we can investigate your case thoroughly and work towards a resolution, including reviewing any potential refunds.

We truly value your feedback and are committed to improving our processes to ensure such situations do not happen again.

Best Regards,
Sid

Now Mobile からの回答

2024年12月1日

Hi Dave,

Thank you for your feedback, and we sincerely apologize for the delay in responding to your inquiry.

We have responded to your email inquiries and provided the information you requested. We're sorry for the delay. Due to a high volume of queries, our normal response time for emails can span up to 4–5 working days. For quicker responses and assistance, we recommend reaching out via our Live Chat feature or calling our customer support team directly during the following hours:

Monday to Friday: 09:00 am – 08:00 pm
Weekends: 09:00 am – 05:30 pm (UK timings)

Regarding your inquiry, we offer flexible monthly rolling plans and PAYG (Pay-As-You-Go) options, allowing you to cancel at any time without long-term commitments. For uninterrupted service, our plans operate on a recurring payment system rather than direct debit.

We deeply value your interest in joining Now Mobile and are committed to delivering a better experience moving forward. We hope our response addresses your concerns and kindly ask that you reconsider your review in light of this.

If there is anything else we can assist you with, please don’t hesitate to reach out.

Best Regards,
Abraham

Now Mobile からの回答

2024年11月11日

Dear Mr. Bahman,

Thank you for your review. We’re here to help resolve any issues you’ve encountered. However, to provide details of your outgoing calls, we need verification through proof of address, which we haven't yet received via email. Without this, we can’t securely process your request.

Please send a clear copy of your proof of address to hello@nowmobile.co.uk so we can address your concerns and assist you promptly. We are committed to resolving this for you.

Best regards,
Abraham

Now Mobile からの回答

2024年10月28日

Hi Alex, thank you for sharing your valuable feedback with us. It's disappointing to hear about your negative experience & we take your feedback seriously. Setting up voicemail should be simple, and we apologize for the inconvenience you faced. Our goal is to provide efficient and helpful support, and it’s clear we missed the mark here. Please reach out to us directly, so we can make this right and ensure a smooth resolution. We appreciate your feedback and are committed to improving our services.

Best Regards,
Abraham

Now Mobile からの回答

2024年10月15日

Hi CarlRyds,

Thank you for choosing Now Mobile and for sharing your detailed feedback! We’re glad to hear that you've experienced improved call quality and strong 5G signal, especially after switching from Giff Gaff. It's great to know our service is making a positive difference for you!

We appreciate your patience regarding customer service and apologize for any delays. Your suggestion to improve response times and add a more comprehensive FAQ is invaluable, and we’re actively working on making these improvements.

We're excited to continue serving you, and we hope your experience with us only gets better!

Best regards,
Sam

Now Mobile からの回答

2024年10月14日

Dear Bahman Rahimi,

We sincerely apologize for the frustration you've experienced with your account balance. We understand that it’s concerning to see your top-up disappear without explanation, and we want to help you resolve this matter.

To assist you better, could you please reach out to our customer service team at hello@nowmobile.co.uk. We can review your call history and clarify any discrepancies in your account. Your feedback is essential to us, and we want to ensure you receive the service you expect and deserve.

Thank you for your patience, and we look forward to resolving this issue for you.

Best regards,
Andy

Now Mobile からの回答

2024年10月14日

Hi Lewis,

We’re truly sorry to hear about your experience, and we appreciate you bringing these concerns to our attention. It’s important to us that our customers receive reliable service, and we regret that we fell short in your case.

Regarding the issues with network coverage, we continually work to enhance our infrastructure, and we appreciate your feedback as it helps us improve.

We sincerely apologize for the billing error and any confusion it may have caused. It's unacceptable that you were charged after switching networks. We are glad to hear that the matter was resolved, but we understand your frustration.

Please feel free to reach out directly at hello@nowmobile.co.uk, for any ongoing issues or if you need further assistance. Your satisfaction is important to us, and we’re here to help.

Thank you for your understanding.

Best Regards,
Andy

Now Mobile からの回答

2024年10月9日

Dear Shaun Nan,

Thank you for your feedback, and we’re truly sorry for the difficulties you’ve encountered with our network. We understand how frustrating it is to have unreliable reception, especially when you rely on consistent coverage for important calls.

We work on EE's infrastructure, which is typically known for strong coverage, but it seems there may be localized issues affecting your experience, especially in side streets. We would like to investigate this further to better understand why you are experiencing such signal fluctuations.

Regarding your concern with being stuck on 4G, we understand that switching to 3G can sometimes improve reception in certain areas. We will look into the restrictions you're facing, as your network flexibility should allow for this option.

Your feedback is essential, and while we’re sorry to see you go, we hope we can improve and provide a better experience for you in the future.

Best regards,
Andy

Now Mobile からの回答

2024年9月17日

Dear Vik,

Thank you for bringing this issue to our attention, and I’m very sorry for the frustration you've faced with the sign-up process. It’s clear that receiving the verification code has been a challenge, and we apologize for the inconvenience this has caused.

Our team is actively investigating why you didn’t receive the code despite multiple attempts. To resolve this as quickly as possible, please contact us directly , and we’ll ensure that you get the help you need to complete your sign-up.

We appreciate your patience and understanding while we work to fix this issue.

Best regards,
Sam

Now Mobile からの回答

2024年9月10日

Dear Joel D,

Thank you for taking the time to share your experience, and we sincerely apologize for the inconvenience you've encountered. We understand how frustrating it is to run into issues with your data allowance and billing, especially after reaching out for assistance.

We're working diligently to resolve this matter as quickly as possible. We’re sorry to hear that this hasn’t been resolved within the timeframe you expected, and we understand the impact this has had.

To ensure this gets resolved promptly, if the error lies at our end . We will follow up with you directly with an update and work to rectify the situation.

Your feedback is invaluable, and we’re committed to making this right. Please bear with us while we resolve this, and feel free to reach out to our customer support team for any immediate concerns.

Thank you for your patience.

Best regards,
Sam

Now Mobile からの回答

2024年8月19日

Dear Tony,

Thank you for bringing this issue to our attention, and we sincerely apologize for the inconvenience you have experienced.

We understand how frustrating it is not to receive the verification code needed to create your account, especially after ensuring your email address is correct and checking your spam folder. We regret that our support has not been able to resolve this for you promptly.

As a communication company, we strive to provide reliable and efficient service, and it’s clear that we have not met your expectations. We are actively working to identify and resolve the issue with our verification emails to prevent this from happening in the future.

We value your feedback and would appreciate the opportunity to make things right. Please reach out to us directly , and we will assist you in completing your account setup as quickly as possible.

We apologize for the inconvenience and appreciate your patience. Thank you for considering Now Mobile, and we hope to regain your trust and business.

Best regards,
Sam

Now Mobile からの回答

2024年8月17日

Dear Stephen John Marriott,

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you have encountered with our service, particularly with the Now Mobile app and the lack of response to your emails.

We understand how important it is to have a seamless and reliable service, and it’s clear that we have fallen short in meeting your expectations. We are truly sorry for any frustration this has caused you.

We appreciate your feedback and will use it to improve our services and customer support. We are also reviewing our communication channels to ensure that all customer inquiries are responded promptly, however we haven't received any email from your side as you provided the email on earlier review.

If there is anything we can do to address your concerns or assist you further, please do not hesitate to reach out to our customer support. We hope to have the opportunity to make things right and regain your trust in the future.

Thank you for giving us the opportunity to improve.

Best regards,
Sam