Now Mobile レビュー 

183
•
TrustScore 5段階評価の2.5

2.6

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Bought an RWG SIM as a back up, registered it, shows up as NOW Mobile ...no response but it appeared to be fine. All if a sudden, my account has disappeared, the SIM deactivated and my funds gone. Am... もっと見る

企業が回答しました

5つ星のうち5の評価

RWG cust services did not respond to my enquiery, but NOW cust service did so (via my mobile), and quickly, twice. First prob:- dreaded 'call forwarding' mssg. David patiently talked me (a non-tec... もっと見る

企業が回答しました

5つ星のうち1の評価

1) No more bundles option 2) Customer account options not controlling on website 3) Customer cannot see bundles remainings - no request option 4) No phone application 5) Cannot talk on 4G/LTE... もっと見る

5つ星のうち5の評価

I wasn't sure what to expect from Now Mobile after reading the reviews, however, I am pleasantly surprised. I ordered a SIM online for free, it arrived within two days. The website says that Now Mobil... もっと見る

企業が回答しました

企業情報

  1. 移動体通信事業者
  2. テレコミュニケーション サービス プロバイダー

当該企業による記述

A mobile network that talks your language, the language of NOW.


連絡先

2.6

期待以下

TrustScore 5段階評価の2.5

183件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 100%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.6

すべてのレビュー

(183)

過去12か月のレビュー数: 20件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Just had a live chat with Ismail and…

Just had a live chat with Ismail and found him to be so very helpful. Looking for a deal for an elderly relative who had been oversold and mis sold a product by another network provider , it was wonderful to speak to someone who was not just about the sale but also caring that we got the right product for our needs He checked how we were going to use the phone and even checked the signal strength for our postcode.

2023年5月15日
自発的なレビュー
Now Mobile ロゴ

Now Mobile からの回答

Dear Linda Carter,

Thank you for providing such lovely feedback and sharing your experience.

Your kind words will surely reach Mr.Ismail.

Keep using Now Mobile.

Best Regards,
Now Mobile

5つ星のうち5の評価

Now mobile is great 👍

Now mobile has been our simcards for nearly the entire family, we recommended nowmobile to family and friends and ita worth it!

2023年5月14日
自発的なレビュー
Now Mobile ロゴ

Now Mobile からの回答

Dear Shifa,

Thank you for taking out the time to rate us.

We are glad that your family is enjoying our services.

Keep using Now mobile.

Regards,
Customer Service

5つ星のうち5の評価

Great email customer service from…

Great email customer service from Ismail! Nice to be able to speak to good customer service, very quickly!

2023年5月14日
自発的なレビュー
Now Mobile ロゴ

Now Mobile からの回答

Dear Sam,

Thank you for the appreciation.

Your kind words have reached Ismail.

Keep using Now mobile.

Best Regards,
Now Mobile

5つ星のうち5の評価

I moved to Now mobile because I don't…

I moved to Now mobile because I don't use my mobile that often. The price rate is very good and my experience with Now has been excellent. Thanks

2023年5月14日
自発的なレビュー
Now Mobile ロゴ

Now Mobile からの回答

Dear Robert,

Thank you for providing your feedback.

We are glad to know about your experience.

Keep using Now Mobile.

Best Regards,
Now Mobile

5つ星のうち4の評価

More than 11 years with Great Now Mobile

I have been using Now Mobile services since 2012,
The customer services team are very helpful, via calls and email.

2023年5月14日
自発的なレビュー
Now Mobile ロゴ

Now Mobile からの回答

Dear AbdelRahman,

It sounds awesome that you have been with us for more then a decade.

We do honor a loyal customer like yourself.

Keep using Now Mobile.

Best Regards,
Customer Service

5つ星のうち5の評価

Great network and good service

Great network and good service. I am using for several years.

2023年5月13日
自発的なレビュー
Now Mobile ロゴ

Now Mobile からの回答

Dear Daalia,

Thank you for sharing your experience.

We assure to provide the same services in the years to come.

Keep using Now Mobile.

Best Regards,
Customer Service

5つ星のうち3の評価

I left 3 to join Now Mobile and have…

I left 3 to join Now Mobile and have been with them for a few years now. They use the EE network for coverage so no issues there. On the rare occasion I need to speak with someone in customer services I always manage to speak to someone within 3 minutes and never an offshore call centre. Overall not a bad network and good value.

2023年5月13日
自発的なレビュー
Now Mobile ロゴ

Now Mobile からの回答

Dear David,

It's good to hear you have been with us for years now and found our network good.

We would like to know how we can improve further to get a 5-Star review from you. You can send your suggestions at hello@nowmobile.co.uk

Best Regards,
Now Mobile

5つ星のうち5の評価

Great service

Now mobile is a very easy, fast and cheap and just makes calling and texting much easier. NOW Mobile is a great service provider that offers a wide range of features and benefits to its customers. It provides fast and secure connection as well. Overall, I highly recommend NOW Mobile to anyone looking for a reliable and affordable mobile service.

2023年5月13日
自発的なレビュー
Now Mobile ロゴ

Now Mobile からの回答

Dear Aaliyah,

We feel honored by your kind words.

We do appreciate your feedback and experience.

Keep using Now Mobile

5つ星のうち5の評価

Very positive experience with Now…

Very positive experience with Now Mobile. Moved my number to this company as they have the best reception out of all networks in Tamworth. Customer service very supportive and almost instantly responsive. Great for people who she family abroad as offer minutes for all over the world.

2023年5月13日
自発的なレビュー
Now Mobile ロゴ

Now Mobile からの回答

Dear Agnieszka,

That sounds great.

We are more than happy to have a satisfied customer like you.

Keep using Now Mobile.

Best Regards,
Customer Service

5つ星のうち5の評価

I went from now mobile because of the…

I went from now mobile because of the plans they do help people with low income they don't want to sit up a contract as they can't afford one and this is exactly with a contract you just top it up and you want to

2023年5月13日
自発的なレビュー
Now Mobile ロゴ

Now Mobile からの回答

Dear Callum,

Thank you for your kind review.

We are glad you are enjoying using Now Mobile.

Best Regards
Now Mobile

5つ星のうち1の評価

Fake reviews and poor experience

My SIM card was never sent out and I had no communication that this was the case.

I got in touch with support and they asked if I was at some random address which I can only assume is another customer. It ended up being that the SIM would arrive too late so I'd have to renew my current contract with another provider anyway.

At this point I asked for a refund and they said yes and that it would be processed. A couple of weeks later I had no refund so messaged them and they said there was no such request. Finally got my refund a few days later.

They then emailed me today asking if I wanted a "good will offer". I assumed this was due to the previous mistakes so I replied yes and then received an email saying to leave a review here in order to get the offers. I wouldn't trust many reviews on here due to this.

2023年5月13日
自発的なレビュー
Now Mobile ロゴ

Now Mobile からの回答

Dear Dean Hope,

We do appreciate your feedback.

We always encourage our users to rate the services at Trust Pilot and we have the link on the homepage of the website.
We also run surveys to have feedback from our valuable customers.

The goodwill offer is obviously for the inconvenience you have faced. You can write to us at hello@nowmobile.co.uk in case you need any assistance.

Best Regards,
Now Mobile

5つ星のうち5の評価

Cheap

Reliable service for a budgeting price, PayAsYouGo basis giving you plenty space keep Ing eye on your spendings.

2023年5月12日
自発的なレビュー
Now Mobile ロゴ

Now Mobile からの回答

Dear Michal,

We appreciate your kind words.

We do offer a huge variety of monthly and pay as you go plans so that every user can benefit themselves.

Keep using Now Mobile

Best Regards,
Customer Service

5つ星のうち5の評価

Efficient customer care

Customer care was able to resolve my number porting transfer and provided some credit when the payment system was not working

2023年3月13日
自発的なレビュー
Now Mobile ロゴ

Now Mobile からの回答

Dear Karl,

Thank you for the feedback.

It's our prime priority to make sure you are connected with your loved ones. Our customer care is highly professional and helpful, and your kind words will definitely reach them.

Regards,
Now Mobile

5つ星のうち5の評価

Very prompt and excellent customer service

Very quick to send out the SIM card, live chat has been very responsive and they've answered every question I've had, number was ported in 24 hours, good prices, would recommend.

2023年5月11日
自発的なレビュー
Now Mobile ロゴ

Now Mobile からの回答

Dear Carl Spiby,

It sounds amazing. We are honored by your kind words and more than happy to know about the 1st impression you had with us.

Best Regards,
Now Mobile

5つ星のうち5の評価

Great MVNO in UK

I am a now mobile subscriber for long time.their calling package are soo cheap.They use EE network for great coverage.Customer care advisor are very helpful.Highly recomended network specially for international call.

2023年5月10日
自発的なレビュー
Now Mobile ロゴ

Now Mobile からの回答

Good morning Sanaul,

You have precisely described the Now Mobile services here.

We are more than happy to know about your experience and assure to provide you the same kind of services in the years to come.

Best Regards,
Now Mobile

5つ星のうち5の評価

I am very satisfied from Now mobile

I am very satisfied from Now mobile. Everything is very nice. Service is very good for me. I highly recommend Now mobile. Thank You.

2023年5月10日
自発的なレビュー
Now Mobile ロゴ

Now Mobile からの回答

Dear Strahil,

Thank you for the amazing review.

We are glad you are satisfied with Now Mobile Services.

Best Regards,
Now mobile

5つ星のうち1の評価

Don’t Use Now Mobile

Used Now mobile just one month. Terrible service. Customer services are terrible. When you are on call 4G services will convert to 3G service. And some places internet disconnected while on calling.

Don’t recommend. It’s better to use EE OR 1p mobile.

2023年5月10日
自発的なレビュー
Now Mobile ロゴ

Now Mobile からの回答

Dear Vicky,

Thank you for providing your feedback. I would like to inform you that we are a Mobile Virtual Network Operator powered by EE network.

Please send us the details at hello@nowmobile.co.uk along with your mobile number. We will definitely check it for you.

Best Regards,
Now Mobile

5つ星のうち3の評価

Good, but 5g needs to improve

I joined because they use EE network which was good.... until I got a text to restart for 5g, which I did.... all I can say is that whenever I'm in a 5g area it's worse than 4g used to be.
If I could turn off 5g I would!!
Talking to friends they have same issues on other networks, but seems less often than me

2023年5月9日
自発的なレビュー
Now Mobile ロゴ

Now Mobile からの回答

Dear JL,

Thank you for sharing your feedback.

We would like to know a bit more about the problem.

Please send us your mobile number, handset model and location where you are facing the issue so that we can resolve it for you. Please send an email at hello@nowmobile.co.uk.

Regards,
Now Mobile

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