GREAT COMPANY I have never had any issues ordering items from NSW CPAP over the years. Very prompt response when order sent in. Great communication during entire process. Very quick delivery timefram... ãã£ãšèŠã
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As a regular buyer of CPAP equipment over the years via NSW CPAP. My latest purchase - Löwenstein Prisma20A Automatic CPAP Package was offered at a great price, and when I picked up the package the st... ãã£ãšèŠã
The heating hose was sent to an address, for me to "pick up." I am elderly & have no ability to pick things up, especially when it is to a town hundreds of km from where I live. How ever, what ever ca... ãã£ãšèŠã
NSW CPAP staff were very reassuring when my CPAP part wasn't delivered to my unit last week. I couldn't go to the letter box for the units, as I'd had a spinal procedure performed that AM, and been to... ãã£ãšèŠã
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We are Sydneyâs trusted independent CPAP retailer NSW CPAP is Australiaâs most trusted name in sleep apnea machines, masks and accessories. Our four conveniently located clinics around Sydney covering all points of the compass with 6 locations and a commitment to delivering unmatched customer care, our sleep specialists are here to help you find the right equipment to suit your needs, budget and lifestyle. Whether you are new toâ¯CPAPâ¯therapy or just looking to update your existing equipment, NSW CPAP is your one-stop-shop for quality sleep apnea machines and accessories.
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Level 1, Suite 3, 49 Grosvenor Street, 2025, WOOLLAHRA, ãªãŒã¹ãã©ãªã¢
- 1300414190
- sales@nswcpap.com.au
- nswcpap.com.au
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The website was so easy to navigate
The website was so easy to navigate. I had to follow up as to the time it was taking to dispatch the order, this was responded to promptly with an explanation. Thank you NSW CPAP
I ordered the wrong product and theyâŠCOAP Mask
I ordered the wrong product and they were very helpful and quick resolving the issue
Nathalie was helpful as usual
Nathalie was helpful as usual. Her product knowledge is excellent.
Easy
Easy, seamless purchase, discounted prices for Resmed autoset 11 with mask.
Unit arrived on time in good condition.
GREAT COMPANY
GREAT COMPANY
I have never had any issues ordering items from NSW CPAP over the years. Very prompt response when order sent in. Great communication during entire process. Very quick delivery timeframe. Items always arrive in brand new condition and securely packed and sealed.
Good service
Good service, product range and pricing makes NSW CPAP my "go to" CPAP supplier.
it took a very long time compared toâŠ
it took a very long time compared to last time
several unclear communications as to where in the chain the goods were
why were they shutting back and forth ?
Poor service
Calling the store was so difficult, was advised someone from the main number would call me back which took hours. Only one member of staff in the shop to serve customers. The customer service member was polite, but I felt rushed and as though I wasn't given all the information on products I was interested in. I decided that next time I will go to ResMed at Macquarie, where I have been before and their service experience was far superior. Several members of staff to serve, privacy rooms, lots of time was given to explaining various products, fittings/trials, mini service/clean on my machine was free whilst I was there and also they check on my sleep quality and give me a report, again free of charge.
Good service
Every thing went well, delivery was quick set up was easy, Maria was very helpful and the price was very good
Friendly staff
The Port Macquarie store
The Port Macquarie store, especially Ben have always gone that extra in their service. Polite, obliging,prompt and professional!
Helpful and efficient
As a regular buyer of CPAP equipmentâŠ
As a regular buyer of CPAP equipment over the years via NSW CPAP. My latest purchase - Löwenstein Prisma20A Automatic CPAP Package was offered at a great price, and when I picked up the package the staff walked me though the process of putting the machine together, how to change settings, which was great advantage when I got home, I was able to setup in minutes. As a bonus the Lowenstein provides the best therapy ive ever experienced in the 39 years since I was diagnosed with Sleep Apnea.
i do not like these masks .obviously iâŠ
i do not like these masks .obviously i have ordered the wrong one,they hert my face and are uncomfortable
Slow delivery
I ordered 3 items from NSW CPAP and they delivered o e of the items within a few days from placing the order.
Weeks went by and I had not received any updates for the remaining items so I had to ring to enquire about the remaining items. The person was very polite on the phone and mentioned some items were out of stock however they just received the items.
I placed the order on the 8th June and received the final items on the 29th June. These items are essential to me and expected to have the items within a week however did not receive for 3 weeks. I would prefer to be advised when ordering items online if they are out of stock so I can source from another supplier. Many websites who items as out of stock so at least we know⊠anyway wanted to feedback, as I mentioned the staff I spoke to were very polite and apologetic so my score does not relate to them more so for the delay in receiving the items without any updates from the company until I rang them.
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