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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

I bought a DAB 500 music system 5 months ago. Delivery was good, and the unit itself has great sound and is easy to use. A couple of weeks ago the radio function stopped working, so I contacted cust... もっず芋る

5぀星のうち5の評䟡

I encountered a problem with my DAB 500 and after contacting customer service they replied very quickly stating that the unit required a 'firmware' update of which they sent me via e-mail after provid... もっず芋る

5぀星のうち5の評䟡

Bought the DAB500 2 years ago on Amazon, received the "PC Wizard" error message which meant it would not work. Contacted Oakcastle tech support who were excellent, after several email exchanges it is... もっず芋る

5぀星のうち2の評䟡

Oakcastle HIFI150 Is stuck in standby mode and wont change. This after disconnecting all wires and unplugging for 30 minutes. It still came back on in stand by mode. The tech site they use (Majority... もっず芋る

䌁業情報

  1. 電子機噚䌚瀟

圓該䌁業による蚘述

Oakcastle is the home of leading edge electronics and home audio products. Every item in the Oakcastle range was meticulously designed in Cambridge, England. Great detail has been applied to every stage of the design and manufacturing process in order to achieve an outstanding finish.


連絡先

4.6

優良

TrustScore 5段階評䟡の4.5

215件のレビュヌ

5぀星
4぀星
3぀星
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1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 50に回答しおいたす

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.6

すべおのレビュヌ

(215)

過去12か月のレビュヌ数: 97ä»¶

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5぀星のうち5の評䟡

Had a problem with my unit DAB500 tried


Had a problem with my unit DAB500 tried through Oakcastle to solve this issue and did not work,they offered me a refund but instead I wanted the same unit if possible as it is a quality product and they solved it quickly.A replacement being sent out.A credit to all at Oakcastle and the customer service first class.

2026幎2月15日
自発的なレビュヌ
5぀星のうち1の評䟡

Partial function failure – software obsolescence of the Magic Player!

“The hardware is actually top, but the software maintenance is deficient. While artist and title are still displayed, the album covers and the information about the composer are completely missing since 2025/26.

My photos from 2022 prove that it is not a hardware defect: At that time, all data and covers were perfectly displayed. The outdated Magic Player (Frontier M6) can no longer fully process the current data streams. However, Oakcastle/Majority does not provide a firmware update to fix this error. A radio that gets worse the longer you own it is unacceptable. Here people are saving at the wrong end! I'm waiting for an update!”

2026幎2月13日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent customer service

Had a problem with Dab500 radio/CD. Customer services were brilliant. Replies received within the hour and help/advice was clear. Had to try a few different things so a bit of back and forth with the team was required (all dealt with promptly) until it was found that a software update was needed. Supplied proof of purchase as requested and was sent a file to help assist with this and full instructions on how to do it. Problem sorted.
I have quite a few Majority/Oakcastle items - they are well built and the sound quality is very good. Very pleased customer!

2026幎2月10日
自発的なレビュヌ
5぀星のうち5の評䟡

Outstanding service.

I really can't fault this company, fast response to queries, prompt answers and recommendations, the SB40 sound bar is a great piece of kit ,had a small issue with remote controller, problem resolved quickly and efficiently, I would recommend this company to anyone in a heart beat 💓

2026幎2月5日
自発的なレビュヌ
5぀星のうち5の評䟡

The Oakcastle DAB400

The Oakcastle DAB400 was a Christmas present and I am delighted with it. I use it mainly for listening to FM Radio and CDs, and the DAB400 has all the features that I need for choosing my programmes easily. The sound quality is surprisingly good, taking the unit's size into consideratiom. A great lttle piece of equipment.

2026幎1月4日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent Customer Service

I bought the Oakcastle DAB500 this week. Not only am I very pleased with the radio/CD player but I am delighted with the superb Customer Service support I received. I had difficulty setting it up - my fault, not the instruction booklet's fault ! - and I sent an email to Customer Services. Their response was very quick and it was not only extremely helpful and solved the problem, it was also very pleasant and personal. Really excellent service.

2026幎1月30日
自発的なレビュヌ
5぀星のうち1の評䟡

Poor quality product poor service

Poor quality product. Unhelpful customer service who you can’t speak to you in person. Full of apologies but not actually helpful. Just send you back to where you bought the goods from. We had extenuating circumstances which meant we were days out of the 1 year warranty. They didn’t care. They don’t care. Poor quality product, poor quality service. Unhelpfull when things don’t work out.
A OID AVOID AVOID

2026幎1月14日
自発的なレビュヌ
Oakcastle ロゎ

Oakcastle からの回答

Dear Thomas, thank you for your feedback. We are sorry to hear that you were disappointed. For clarity, the product had no fault and only required a software upgrade, which the Tech Support Team guided you through step by step, even though the unit was out of warranty. The team remained fully available, acted in good faith, and provided all the instructions and files needed, yet they did not receive a response from you regarding the outcome of the upgrade before this comment was left. Should you need further assistance, please reach out to Tech Support with the details. Best regards, Team Oakcastle.

5぀星のうち5の評䟡

I bought the DVD from QVC

I bought the DVD from QVC - it looks great and so easy to charge - so easy to register for the 3 year warranty- at first it would not go through - I sent an email to support and then it went through I then sent saying that it had gone though and again by return they sent a lovely email welcoming me to the product - this has given me great trust that if I needed help at any time I can contact and get a reply without waiting days. Great product if you still have DVD'S - no need to use the TV - good size .🀗

2026幎1月9日
自発的なレビュヌ
Oakcastle ロゎ

Oakcastle からの回答

Dear Mrs Denise, , thank you for taking the time to leave us some feedback on your experience with Oakcastle DVD player. We are thrilled to hear that you like it. Feedback such as yours makes our world go round. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle

5぀星のうち5の評䟡

Gutes EinsteigergerÀt

Das GerÀt ist leicht einzurichten, zu bedienen und der Service reagiert sehr schnell auf Anfragen

2026幎1月7日
自発的なレビュヌ
Oakcastle ロゎ

Oakcastle からの回答

Dear Wolf, thank you for taking the time to leave us some feedback on your experience with the Oakcastle Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle

5぀星のうち4の評䟡

Asked a question

Asked a question, they answered it very quickly, great service.
The item a cd player with Bluetooth works very well.

2026幎1月6日
自発的なレビュヌ
Oakcastle ロゎ

Oakcastle からの回答

Dear Roger, thank you for taking the time to leave us some feedback on your experience with the Oakcastle Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Majority for years to come. Best regards, Team Oakcastle

5぀星のうち4の評䟡

Some solutions aren't in the user


Some solutions aren't in the user manual, and my own attempts often fail because they don't seem logical. But the Oakcastel support team showed me the right way, which led to success in troubleshooting! Thank you all! Armin

2026幎1月4日
自発的なレビュヌ
Oakcastle ロゎ

Oakcastle からの回答

Dear Amin, thank you for taking the time to leave us some feedback on your experience with the Oakcastle Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Majority for years to come. Best regards, Team Oakcastle

5぀星のうち5の評䟡

Great system

Great system, easy to set up and has great sound. Looks good to. Great to have both CD and Bluetooth functions.

2026幎1月1日
自発的なレビュヌ
Oakcastle ロゎ

Oakcastle からの回答

Dear Graeme, thank you for taking the time to leave us some feedback on your experience with Oakcastle product. We are thrilled to hear that you like it. Feedback such as yours makes our world go round. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle

5぀星のうち5の評䟡

Great Customer Support

I bought a pretty entry level soundbar to enhance the sound quality oh my TV.
I had a few issues installing it, contacted customer support and they were excellent. They responded to every email question very quickly and always with advice. With there help we sorted my issue. Its good to see a company with fantastic customer service.

2025幎12月10日
自発的なレビュヌ
Oakcastle ロゎ

Oakcastle からの回答

Dear Ken, thank you for taking the time to leave us some feedback on your experience with the Oakcastle Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle

5぀星のうち5の評䟡

DAB500 - Great!

My DAB500 arrived quickly and well packaged. A smart-looking solid radio with excellent sound quality. Delighted, and when I had a slight problem it was quickly resolved by the tech team

2025幎12月9日
自発的なレビュヌ
Oakcastle ロゎ

Oakcastle からの回答

Dear SandieC, thank you for taking the time to leave us some feedback on your experience with the Oakcastle Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle

5぀星のうち3の評䟡

Excellent; until it went wrong!

In November 2024 I bought an Oakcastle DAB500 DAB radio/CD player. Good solid case, good sound quality, easy to set up. It was warranted for 52 weeks. It behaved perfectly for 55 weeks at which point a software glitch caused the legend "waiting for PC wizard..." to come up on the display screen and the unit "froze". I remedied it by turning it off at the mains and, after a short wait, back on again. It worked fine again until the next day when the same thing happened. I then got in touch with customer service, they admitted it was a known fault. Their suggestion of turning it off and leaving it for 48 hours didn't work either. I tried, with their help, to download software on my laptop and input to the DAB500 via the USB port. That didn't work either. Eventually, we all gave up and they refunded me 25% of the purchase price. I thought that was pretty mean considering that it had gone wrong only 3 weeks out of warranty. They offered me 40% off if I bought a new one, but why would I want something else from a manufacturer whose product misbehaved? So I took the 25% refund. Overall, left feeling disappointed.

2025幎12月4日
自発的なレビュヌ
Oakcastle ロゎ

Oakcastle からの回答

Dear John, thank you for your feedback. We are sorry that you were not able to complete the software upgrade provided to resolve the issue. For clarity, the problem you experienced was not a product fault but a software glitch, and the Tech Support Team guided you step by step to help fix it. Although the unit was out of warranty, the team acted in good faith and offered a further gesture of goodwill. We have taken your feedback on board, which is helping us improve our services and products. Best regards, Team Oakcastle

5぀星のうち5の評䟡

Excellent Customer Service 2 years after purchase

I bought my Oakcastle DAB500 back in December '23. Recently I notice the CD player would start at random places on CDs when I played them.
I contacted Oakcastle via their website regarding the issue and within 20 minutes I had a response from a real person with a solution. Thank you Emilyn.

2025幎12月1日
自発的なレビュヌ
Oakcastle ロゎ

Oakcastle からの回答

Dear Andrew, thank you for taking the time to leave us some feedback on your experience with the Oakcastle Technical Support team service. We are thrilled to hear that your issue has been resolved so quickly. We do value our customers and we love going the extra mile every time. We wish you enjoy using Oakcastle for years to come. Best regards, Team Oakcastle

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