I bought a DAB 500 music system 5 months ago. Delivery was good, and the unit itself has great sound and is easy to use. A couple of weeks ago the radio function stopped working, so I contacted cust... ãã£ãšèŠã
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I encountered a problem with my DAB 500 and after contacting customer service they replied very quickly stating that the unit required a 'firmware' update of which they sent me via e-mail after provid... ãã£ãšèŠã
Bought the DAB500 2 years ago on Amazon, received the "PC Wizard" error message which meant it would not work. Contacted Oakcastle tech support who were excellent, after several email exchanges it is... ãã£ãšèŠã
Oakcastle HIFI150 Is stuck in standby mode and wont change. This after disconnecting all wires and unplugging for 30 minutes. It still came back on in stand by mode. The tech site they use (Majority... ãã£ãšèŠã
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Oakcastle is the home of leading edge electronics and home audio products. Every item in the Oakcastle range was meticulously designed in Cambridge, England. Great detail has been applied to every stage of the design and manufacturing process in order to achieve an outstanding finish.
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49 Viking Way, CB23 8EL, Bar Hill, Cambridgeshire, , è±åœ
- info@oakcastle.co.uk
- oakcastle.co.uk
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Tuve un pequeño problema con el IDIOMAâŠ
Tuve un pequeño problema con el IDIOMA de las instrucciones y me lo SOLUCIONARON AL MOMENTO!!!
100X100 RECOMENDABLE

Oakcastle ããã®åç
CD100 CD player purchased from TescoâŠ
CD100 CD player purchased from Tesco Direct, to connect to my Car Audio. Unit is compact, but provides quality sound, connection flexibility (Bluetooth,USB,& Auxiliary cable).The unit is very practical and mobile with inbuilt rechargeable batteries. What's not to like!! Well done Oakcastle.

Oakcastle ããã®åç
A small fry issue for Oakcastle - but they listened
A small fry issue for Oakcastle I am sure, but they responded to my email within hours.
The advice provided was clear and effective, curing the lack of connection btewwn my remotes volume control and the soundbar.
(A soundbar which has improved the sound quality from the smal TV in my kitchen immeasurably)

Oakcastle ããã®åç
I bought a Oakcastle DVD120 today
I bought a Oakcastle DVD120 today. Very disappointed. The volume is so low!

Oakcastle ããã®åç
I boughtCD player a Oakcastle cd player 100
I bought a Oakcastle cd player 100, itâs a great portable machine. I had bother at first because I couldnât pair it AirPods but bought some different ear pods and paired as soon as it was close. It was very nice as well as I got a email asking how I was doing with it. The cd player and the service was first class

Oakcastle ããã®åç
I purchased an Oakcastle digital radioâŠ
I purchased an Oakcastle digital radio / cd player in December 2024 and recently had an error message appear, which meant I couldn't use it.
I contacted Oakcastle customer service and the wonderful Josh helped me sort it out. The speed, courtesy and helpfulness of his messages were impressive. I was able to follow his instructions and now have a working radio and cd player again.
I highly recommend this company for the quality of their products and the exceptional customer service.

Oakcastle ããã®åç
This company were brilliant when I hadâŠ
This company were brilliant when I had a problem.
It was dealt with quickly and the problem resolved.

Oakcastle ããã®åç
Quick and competent reaction
Quick and competent reaction of the oakcastle Tech Team when I had a problem connecting my DVD/CD Player correctly. Everything works well now!

Oakcastle ããã®åç
Had a problem with Dab radio stickingâŠ
Had a problem with Dab radio sticking at " waiting for PC wizard" got in touch & received great support from them sending me software instructions, they also emailed to check i got on okay. Great sounding dab & thankfully working great now.

Oakcastle ããã®åç
Oakcastle 500 DAB
Oakcastle 500 DAB
This unit worked perfectly for about a year until I had an error message. I emailed Tech Support and Josh helped me to perform a software upgrade. The unit is now functioning normally.

Oakcastle ããã®åç
Excellent customer service
I brought my husband an Oakcastle music system for his birthday which he has used every day. Lately the unit has been showing an error message. I emailed "Oakcastle" for assistance. The agents were polite & helpful. They quickly identified the problem and offered assistance by way of an upgrade link and step by step instructions. They checked back with us to make sure things were working correctly.
Very polite, professional staff. Can't thank them enough for all their help and support
In car CD player
I was trying to find a suitable portable CD player for my new car (they don't come with CD players any more!). Oakcastle answered all my questions about compatability and the CD 100 works great via Bluetooth now through the car's audio system. Great service, reliable and UK based.
Exceptional customer service!
What can I say about these guys - exceptional customer service! I was trying to order one of their CD100 units for a Christmas present - out of stock everywhere. Contacted their customer service department & they were so helpful. They gave me a timeline for when stock would be available again & even dropped me an email just before stock started going out to stores. They really couldnât have been more helpful. I can not thank them enough for their help & would certainly recommend them to family & friends.
excellent service to update my radio
excellent service to update my radio, very quick response really can't fault them at all, thankyou
Fantastic customer service
Had an issue with my new DAB500 cd/radio player. Contacted the support team & received an immediate response from Emilyn. Followed the advise/info given & problem sorted/resolved. Very efficient, great service, couldn't ask for more.
CD 150 CD Player
For the price, the Oakcastle CD-150 is a solid little player, but it has a few quirks. The battery life seems a bit optimistic; while it's advertised for longer, I found it only manages about 3 CDs before needing a rechargeâI suspect the higher 'play time' figure is based on FM radio use rather than the power-hungry CD motor.âSound-wise, the volume steps are a bit odd. Settings 1 and 2 are surprisingly loud (not ideal for quiet background listening), and once you crank it up higher, the speakers start to distort quite a bit. Finally, the display is a letdown as it doesn't show the track number, making it hard to navigate through an album. That said, if you can live with these small issues, itâs a decent, budget-friendly choice for a basic player.
Value for money
I received my TT200 Classic Turntable today. The product was well packaged and arrived in perfect condition. Solid and well made, the system looks great. Everything about the system shouts expensive. Given the price, the system is great value for money. The sound quality is great and particularly good when listening to digital tracks via Bluetooth. Overall, a great product, allowing me to listen to LPs that have been in the loft for forty years.
Its more than just a cd player
I was after a CD Player saw this and it looked good. Was amazed when it arrived! not only is it a CD player but also a DAB radio has Bluetooth aux input and lots more could not be happier for the money
DAB500
This product was purchased to replace an old cd/cassette player,we bought a DAB500 and it fits great in the space we had,so easy to set up.The sound reproduction is lovely,the remote is simple to use and being a pensioner that is paramount,changing the mode of operation is a doddle.
GREAT SERVICE! I received nothing but great service in finding a replacement charging cable for my OAKCASTLE cd-100 portable CD player2 for my
The small box directly above is blank and does not allow me to enter the stars requested. I'd like to CHECK THEM ALL!, but I cannot do any.
The support that I received from your tech support folks was quick and very well done
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