Oakley レビュー 

Very poor customer service, Issue was going on for over a month. It was as if they didn't know their own products. I worked out the issue myself through a you tube clip. They should sack the incompetent employees and employ the you tube person.
I will think again about buying Oakley's in the future

Dreadful Customer service, First shipment 17th July, goods damaged in transit, emailed 20th July and had a reply from Jocelyn saying a replacement will be sent, 21st July email from Bella saying would I like a replacement sent or a refund, requested a replacement for the 2nd time, 21st July email from Jasper, replacement sent. 22nd July Team Oakley email Delivery expected July 23rd. 24th July rang customer services and received an update from Janice saying please wait another 3 working day and if there was no change from Evri contact customer services again, replied to this email saying it was unexceptable, NO RESPONSE. 28th July rang Customer services spoke to Arjay, he told me he would find out when the replacement would arrive and ring me back or email me. July 29th NO RESPONSE.

I ordered multiple items on the Oakley website to try for size and suitability. I returned the unwanted ones and kept two pairs (goggles and sunglasses). I was told I was not able to return as outside the return window. Luckily I kept the shipping slip that said return window was 30 days.
Oakley finally agreed (after about 20 emails) to accept the return “exceptionally”. Your rules not mine Oakley! Don’t lie on your shipping forms!
I returned the items a month ago now (as soon as they sent the shipping label) and there has been no refund. Oakley state refunds should be processed within 15 working days. Oakley you owe me over £300. Small claims court here I come?

I ordered Oakley’s and they slashed the price next day to 20% off. I haven’t received the ordered yet but they refuse to cancel the order or price match it even though I haven’t received the order. I told them and Douglas their Rep just say no. That’s it. Absolutely disgusting behaviour.

Oakley "customer service" is non existent. I love their sunglasses - but communicating with them to ask a basic question is an absolute joke! Do they read these reviews I wonder? Products are available on-line to buy - but in reality they do not have them. I honestly think I know more than the people who answer the phone and live chat. I give up.

Sad to say that my recent experience has been no different to many here. It is incredibly difficult to find the right person to whom to address a requirement. I need new prescription lenses but it seems nobody really understands what prescription means! There is no answer from the store in Covent Garden and their voicemail is “not accepting any more messages!” I found myself dealing with the CS team in the US and now I am no further on after 2 weeks!
Time to switch to Bolle?
So sad to see what Luxotica have done with this brand. It’s all about primary sales and forget about long term support.

Awful customer service!
Ordered a pair of glasses with next day delivery. When they didn’t arrive, I was told that actually according to their terms and conditions it can be up to 7 days! Agent then asked if I would give her a 9 or 10 on the survey that would follow. Nice glasses when they eventually arrived, but never again

Oakley Wire Tap 2.0

Poor nose pads they break in no time at all.

Absolutely terrible servce. I ordered a cycle helmet. It is stuck in Poland in a warehouse, I get an email every day telling me it is there pending 'resolution' have Oakley not paid the duties? it has been there for 3 weeks. Either arrange the delivery or refund me.

Very poor! I’m looking to buy some sunglasses, so visited their website. Needed some advice, so did the webchat and emailed. Apart from having to wait together a response, when I did some of it was helpful but annoyingly got contradictory advice from different people. So the pair I want I was told I could order, but couldn’t see it on their website. Got in touch and was told it was a custom order!! But these cannot be returned! Really hopeless Oakley well done, maybe should buy a different brand!5

I ordered an 'Endless Adventure' large travel bag in January 25' having owned several Oakley bags. However, loyalty doesn't mean jack with these guys...

Regardelss of the wheels literally coming off my last 'Big Mission' trundler, I thought I'd give them another go for my luggage of choice.

The new bag arrived in January with a loose handle, so I arranged an immediate return to ensure I have a bag for travel this coming weekend/Mid-March!

The replacement has been in transit for weeks and is stuck in Polish customs!! I have called/emailed endlessly but am getting nowhere ahead of my trip this weekend.
This global company has shocking service for the money they charge on their products, I would HIGHLY recommend reconsidering your Oakley purchase.

I'm now without a travel bag this weekend after 6 weeks of waiting - you'd think they would send me a replacement from the UK or supply the correct customs documents to process this delivery following two weeks of it being stuck in Polish transit.

Absolutely awful service Oakley!!

As a customer of many years, I have owned multiple pairs of Oakley sunglasses and also have Oakely spectacles.

I am astounded at the recent lack of quality and service that now seems to exist within the company.

I ordered a pair of polarising mirrored sunglasses on 7th Jan this year. I received the glasses the next day but unfortunately found a scratch on the mirror lense. I then raised a ticket for replacement.
After a multitude of issues with Oakely internal process failures, I was told I would instead have to receive a refund. This then required 10 chase up calls/emails over nearly 1 month in order to receive my refund, which never happened.

On the 3rd Feb, I unexpectedly received a replacement pair of sunglasses, no refund. Way past the 14-day UK statutory rights limit.

On checking the item, I found them to be in worse condition than the initial pair, a scratched lense, along with many scuffs on the front of the frame rim. Appalling quality control, which surely should be 'normal' + extra checks for a replacement?
Yet more calls, another case raised, and another trip to send the parcel back, and then to be told I'd need to wait another 15 days for a refund.

After escalating again, I eventually received a refund on 12th Feb. This was 35 days after raising the initial issue. 14 calls/emails, lots of time and frustration, 2 pairs of defective expensive glasses, only to be back where I was.

I will not be purchasing from Oakley again. I am extremely disappointed in the lack of quality, the broken process for replacement/refund, and the fact that all I repeatedly had were 'nice words of apology'. Yet another company that hides behind a thin eggshell of primary service with absolutely no substance inside.

Brought Oakley sunglasses at Bangkok airport for son. On returning my son didn’t like them. Not a problem or so I thought. I offered to pay any difference the in exchange rate but NO Oakley customer service only suggestion is to take them back to Bangkok ! No shop will exchange / no problem I will send them at my cost to the on-line returns and pay any difference in the new pair my son chooses. STILL NO
Let me make this clear I have a brand new pair of Oakley sunglasses with all receipts in original box and all packaging. THEY WILL NOT EXCHANGE because I brought them in an airport ! Pathetic

If Only i had read all the reviews previoudly to my order i would have never made this purchase. I ordered custommed sun glasses black iridium polarized, what i received were just plain black glasses. custommer service is terrible. i have sen't deveral email with photos of the item received and yet still saying its what i have order. when they are not, going in circles explaining on the phone over and over the same thing. I'm waiting for a refund. will never be buying again from this company.

Stunning incompetence - Ordered prescription glasses, provided my prescription at order - four times over the next few weeks they contacted me to request my prescription, it became a running joke! After waiting another week I called again, this time to be told they couldn't complete my order! Awful customer service and truly stunningly poor communication - This is a major brand, I really don't think they want to be selling direct!

Utterly shocking customer service. Parcel was claimed to be delivered and a photo of a parcel outside the house by UPS was shown, however the parcel was NOT there when my partner went to look. I only knew about the delivery when I happened to check the tracking. My partner was in and the UPS driver did NOT even attempt to knock or ring either door bell.
A proof of delivery photo should be showing the parcel in the hands of the customer with the front door open proving that this has been effectively delivered. Showing just a random photo does not prove anything.
Oakley literally washed their hands of this after my lengthy email and didn’t even respond for weeks. Just shocking service and all I want is my jacket, it’s not like I’m after a refund, just the item paid for.
Just utterly lost for words

Had the surface of my Oakley sunglasses delaminate, The surface looks like it is bubbling as if they were exposed to acid, I would never have expected this from Oakley, I was told they are 'over two years old so they are out of warranty, but great news we will sell you a new lens for £100'. To have this happen from sunlight on a premium brand of sunglasses is unacceptable, If these were a cheap set I would have to admit 'you get what you pay for'. I paid full price for a premium brand and was offered a paltry discount on a new lens.
I had a set of Oakley's replaced in the 90's as they used to have great customer care, now you will receive very sympathetic emails but no replacement outside the two year warranty.
Sunglasses that delaminate in sunlight for a premium price, no thank you. I have three sets of Oakley's, oh, no now it's two, I will not be buying anymore.
Thanks for the offer of a £100 lens, sorry, that is not customer care, thst is charging a premium price to replace a poor product with a defect.
Goodbye Oakley!

I would rate this zero if I could or minus 5 in fact. I have just received a pair of custom cycling sunglasses and one of the spare nose pieces (the one I actually need) torn and come apart in my hands. I figured I would jump on their chat option and ask someone to send me a new one but noooo it’s not that easy.
The first agent said they would send me an email that would detail how to first return the damaged piece so they could send me a new one. Slightly surprised by being asked to return a bit of rubber worth less than a couple of pounds max for sunglasses in excess for £250, I did ask why but had no explanation. I then asked for the complaints process (as I am sure they have to tell you if you ask) the agent said they didn’t know the left the chat! They also did not send the email hence not replacement ordered.
I restarted the chat and started again but also asked for a transcript of the previous chat as per my right but was told this was not possible. I asked 5 times how to complain and who could get the transcript if the agent could do it and they just said they didn’t know! So here I am with my new sunglasses that I can’t wear and as they are custom I also cannot return them. To say I am upset is a massive understatement as I was looking forward to using them this weekend and showing them off. All I will be doing now is telling everyone what happened and not to buy Oakley!
I have bought Oakley previously I do like the cycling glasses but now I am aware of how dire their customer services are, I will never buy from them again.

Came to the Oakley Store in Kings Street, Covent Garden, London, UK for a 2pm appointment to have a prescription check. Arrived 10 minutes early. Was greeted in store and asked to wait to be served. At 2.15pm the store attendant came back to me and said that there has been a double booking for the 2pm appointment because they just installed a new system. They are currently attending to another 2pm appointment and wasn't sure when or how long it will take for them to finish taking care of that 2pm appointment. Was then asked to come back at 5pm. I rejected the offer and asked whether I can wait for "the other 2pm appointment" to finish and come after that, but the store attendant said it would not possible because they already have "other double bookings that comes after that". Didn't want to complain about the staffs who work there, but rather complain about the "new system" that allowed double bookings. I ask to meet the duty manager but they said that Ricc was busy with other things. So disappointed to receive this kind of service from Oakley. Especially from one of its flagship stores located in a prime area. Please take this as an input to make your system better.

I order a £10 glasses cleaner. They delivered via Evri which obviously never arrived. Tracking showed it was lost in Evri warehouse. It was there a week. As soon as I contacted Oakley to send a replacement the tracking suddenly showed as delivered a week ago.

So the only way I could get a replacement was to complete the most awful form known to man. Submitting Identity, completing documents that you are willing for the police to search your house for the item. Etc etc

Seriously do not ever buy from a company that treats you with such contempt.