Oakley レビュー 

Ordered several pairs of ski pants in different sizes. Needed to return one size so got them to provide me with a returns auth code and returns label (itself a cumbersome process compared to most online retailers). Sent the item back. Then nothing. They started sending me additional returns auth code number for the other ski pants item I wanted to keep. I called them and was told it would be sorted. I then got an email saying that after the call they would send me a replacement pair of ski pants - in the size I had already returned. I phoned again and was told they must have confused “returns’ with ‘replace’. I phoned again to see what the issue was and was told they would process my original returns request and would send me a second return label for the duplicate item they wrongly sent. Today I get another email telling my original return items was for the ‘wrong size’ so would be returned. They seem to be confusing themselves between the original return request and some of the later, self-generated returns codes they issued. Overall they are basically incompetent and have little understanding of their own process or how to resolve an issue. It’s a month on now, they have had the original return item back but I have yet to receive my refund. Will never touch this brand again

I ordered a pair of Ski goggles, the price was good however they sent me the wrong product, the model was correct but the wrong colour lens & frame combo. I immediately emailed them with pictures and heard nothing. After 6 days I gave them a call and the advisor said he’d not received any emailed so while on the phone I sent the email again, he said he’d watch for the email and email back that day. I revived nothing so emailed asking for confirmation of receipt, received nothing so called again and was told the email had been received and her colleague was dealing with it, she said she’d get him to call me back, no call obviously. Emailed again for an update the next day, still nothing, I called later that afternoon and I spoke to someone who again wanted to ‘fob’ me off but I wouldn’t allow it and just wanted it sorting, she said I can send it back and once they have been received it, they can then send out the replacements within 5-7 days of receiving the return, I made it very clear that it wasn’t acceptable as I’ve already waited a week for them to arrive then a week for a reply to my email and now you want me to wait a week for you to receive it, a week for you to process it and another week to receive the replacement. I made it very clear it’s not acceptable, then I was told I could return for a refund and then buy again, I also advised that wasn’t acceptable as then I’d have paid twice till you decide to process my refund. I said I will obviously return these but I’d like the ones I actually ordered dispatched immediately, at this point she hung up on me, presumably because she didn’t want to deal with my Issue and also because it was the end of the shift, this also stopped me being able to call again that day. I called the following day to be told that that’s all they can do, at this point I’d lost all interest in the company so just told them to send the label and I’ll return it. She said I’d received it in 3-5mins and the call ended. I had an email which didn’t include a label, just an address to return it to at my expense so I waited another 30 mins to see if I receive another email, I didn’t. I made ANOTHER phone call, I was told that they would sort me a return label and advise UPS, I was also told that once UPS have collected the return they will send me my replacement but this again is up to me to give them a call back so they can check it’s been collected.
So in summary.
1. Oakley send me the wrong product.
2. 4 Emails
3. 5 phone calls
4. Two and a half weeks
5. Still no label.
6. Still not got what I ordered
7. No one advisor able to sort
8. Even if I do get the Label and return it my work is still not done.
9. 1 VERY UNHAPPY customer

I currently have 2 pairs of Oakley snow Google’s, 2 pairs of Oakley motocross goggles , 3 Oakley sunglasses and some Oakley clothing.
I feel I will NEVER buy anything Oakley again and that is purely due to there customer service.

My £500 Tincup Carbon prescription glasses lasted until 1 month after the guarantee expired. One of the hinges was stuck solid and would not fold in making it unable to put in it's case. I contacted many local OAKLEY dealers to repair and none had the tools or skills to repair this particular type hinge. I then contacted OAKLEY CUSTOMER SERVICE DIRECT and this was the reply:-
Hi Bruce,
Your request has been evaluated OUT OF WARRANTY.
Unfortunately there is no availability of spare parts for a repair or substitution.
Since your product is not available, unfortunately we cannot propose an Out Of Warranty Service Offer.
We'd like to apologize for any inconvenience and offer you a coupon worth 30% for your next purchase on Oakley.com
Here is your coupon code: XXXXXXXX
This offer is valid for 12 months and cannot be combined with other promotions.
Oakley Assistance Team
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OAKLEY cannot repair their own products!
The 30% off coupon was absolutely useless as all the OAKLEY online dealers have cheaper prices even without a coupon!
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So I am now stuck with the most expensive "unfold able and unrepairable" spectacles on the market!
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OAKLEY SUCKS!
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I recently bought a pair of sunglasses direct from Oakley, no problem , all went fine.

I will say they feel very overpriced for plasticky glasses, but I knew what they were like so acceptable to me.

I also recently bought a pair of Oakley Prescription glasses from one of their resellers, the quality of the frames were bad, however I believe that is the fault of the reseller basically breaking them when preparing them.

Very poor experience.
I've tried to return sunglasses, provided all the details and reason of the return in the initial email. Oakley sent me with the return details and asked me to ship it back on my own expenses. But after 2 weeks without any info about the refund, I chased them for an update. Oakley got back to me saying that they can't accept this return and they'll provide me with the details only when they return this item back to me. That's a joke.

ordered brand new Gascan sunglasses, they arrived in good time but had clearly been worn before and someone had attempted to clean them.
fingerprints all over the lenses and a small scratch on the front lens. I am told it will take 2 weeks for a replacement so I requested a refund.
TERRIBLE COMPANY! how they have a good brand identity I'll never know!

Dreadful experience, they took money from me and then I never received the goods, they keep blaming the courier, the worst customer service, now weeks later they just ignore me, all this over a £15 mask

Shame there is not a minus star button
Placed a order with them in December saying delivery will be the 5 of January. A week after my delivery date still nothing so sent them an email asking if they had any info 3 days later I got an email back blaming it on Bexit, however I placed an order with DC at the same time who also ship from Europe but that only took a week to come.
I got an email from Oakley customer support the end of January say it had been shipped and was on the way . My delivery date changed 4 times and when I got the order it was not complete, so now it's the end of February still waiting for my order that I placed last year. Have sent more emails to Oakley asking where my order is and have had no reply.

Same experience as other reviewers. Ordered a pair of boots, delivery date was 2 weeks later. 2 days before that date, I got an email saying the order was cancelled as the item was out of stock. Why would any retailer put an item on sale without availability is beyond my understanding, customer service is appaling as well on the phone. Return postage has to be paid by the seller and quality has certainly gone down as well.

This is it for me, will never again buy from Oakley UK.

Terrible company, just tell lie after lie.
Wanted a pair of ski goggles, typed in on Google and first thing that came up was a pair from Oakley.co.uk.
Purchased them and realised almost straight away that they are Motorcross Goggles.
Doesn't mention anything like that on their site, only give away is that they include MX in description of goggles.
Emailed them ten minutes after purchase to say please don't send them and issue a refund but they refused saying the item had been prepared for dispatch in their warehouse so was too late. Unbelievable.
Anyway monitored their tracking and nothing for 3 days until it finally said preparing for dispatch. Absolute liars.
At present over a week after ordering these goggles they are still in a warehouse somewhere in Italy.
When buying from a .co.uk website I presumed it's logical that they are shipped within the UK.
At present it says the delivery estimate is at the beginning of April !!!
Would never use again, they lied to me about dispatch just so they could keep my money (at the time of requesting the refund the transaction was pending in my bank, as soon as I asked for the refund they took the money)
Would never use again, disgusting customer service.

Update 1: Just been advised that courier has been unable to fulfill delivery, item is still in warehouse in Italy. No refund offered just told to keep watching tracking.

Bought a pair of prescription glasses for my 5 year old costing £210/- at Oakley Covent Garden. As they recommended as one of the most robust frames for a kid. In 4 weeks frame was broken. Show room is closed due to lock down. No emails or calls were answered..took weeks to get in touch with their online team. After many emails of filling and sending applications, Online after sales promised a new pair but asked to return the old one to change the lenses to a local address. It’s nearly 3 weeks now. Inquired about the delay and explained that this is my sons glasses and he can’t see without it. Reply was my sons glasses are now in Italy and normal time is another 9 days but due to brexit it will take more time. And asking CAN YOU EXPLAIN US WHY YOU SAY THAT YOU ARE DISAPPOINTED ABOUT OUR SERVICE. I bought the the glasses from their UK flagship showroom. This is a pair of prescription glasses. Who knows that they don’t have any facilities in UK even to take care of prescription glasses. those inhuman thugs sending me an email asking the reason why I said we are very disappointed about their after care. They can’t understand what is the meaning of a prescription glasses to someone with a weak eye sight. and that is someone’s eye sight.. now my son is struggling with an old pair of glasses. Going to buy a new one from a local optician. After taken from Luxotica group Spa Oakley went from worst to sh.. Never again to Oakley or Ray ban ....and the quality of those frames are just equal to a £5-10 pairs. Oakley is just a name and nothing else. Don’t waste your money very specifically if you deal with them directly.

I totally agree with suggestions of reporting Oakley.co.uk to Trading Standards and will do it straight away. I didn't read the reviews here, either, and regret deeply.
I ordered an Oakley gift card (physical card) for my friend's birthday. I did it a month earlier, just to be on a safe side. After 3 weeks I realised I had never received it. Chased it by email and phone, giving them another opportunity to fulfil the order. I actually got through to them on the phone and they did respond to my emails, for which they are getting one star. However, to investigate the issue of a missing tracking number they had to contact their SPECIALIST DEPARTMENT (!), who offered me a 70 euro credit in my account as a compensation, instead of 50 pounds I paid. How is it giftable to anybody???Although it looks like a deal, here's the trick - I would have to phone them and quote a reference number to place an order, for which then there was no PayPal buyer protection or credit card protection, and the only proof of purchase would be the packing slip that comes with the goods!
On no occasion a substitute electronic card was offered. My request for a refund dragged for over a week. I was told I could not get a refund due to their terms and conditions (apparently there is no refund for gift cards, no matter delivered or not!). Eventually they stated their system could not issue refunds for gift cards.
PayPal case was opened and I received my refund this way. Oakley did not even bother to respond to the PayPal claim.

PLEASE BEWARE OF THESE CON ARTISTS

The worst online experience I have ever suffered. On the 20th May 2020 I purchased a pair of Oakley Radar ev Advancers.
These were received shortly afterwards. Upon opening them it was apparent that they had been previously worn as they were scratched and the nose piece was misshapen & the information booklets where missing. I contacted Oakley & was on hold for an hour and twenty minutes eventually speaking to Mohammed and was told that I needed to supply photographic evidence before they would accept a return. This I did immediately.

After a week and no response from Oakley, I again contacted them. This time being on hold for just over an hour and was told by George that they accepted that they were faulty and issued a RMA. These were returned via UPS and received by Oakley on the 8th June. Having heard nothing I attempted to contact them numerous times, only to find there telephone lines had been closed and they were not replying to emails.
On the 1st of July I opened a case with Paypal and shortly after I received a response from Oakley explaining that due to IT issues my refund had been delayed. That was over 6 weeks ago and I have received no contact from them since and are hoping to receive the £160.00 from Paypal.

Update 1: Just received a garish Oakley bucket hat direct from Italy as an apology, but still no refund!

Update 2: I have have received a refund through PayPal as Oakley never contacted me again after fobbing me off.

I would advise people to consider if the purchases is worth the hassle of dealing with their questionable customer service practices and excuses.

Be warned do not buy from this company. I've been bitten twice now.
They do not accept returns.
The returns page on their website does not work, it just says that the order number was not recognised. and the phone number they ask you to ring has a recording telling you that they do not answer phone calls.
The link in their terms and conditions for dispute resolution points to and invalid website (404 error).
I have now reported them to trading standards.
Covid is no excuse, if you can't manage the returns within the law don't sell the products.
FYI: the UK returns address is:
Oakley UK & Ireland, c/o UPS SCS (UK) Ltd, Parkway, Cross Point Business Park, Coventry, CV2 2SY, England
They want a returns number on the package but as pointed out they keep returns numbers secret.

As per previous reviews no response from Oakley by phone or email after 2 weeks of trying to send a return. Just an automated response today

“ Thank you for your email. Due to overwhelming volume, we are unable to answer your email in an appropriate amount of time. We welcome you to visit us at Oakley-link and view our "FAQ" section where you can find commonly asked questions and answers.”

So I’m sending them back the entire order and getting my CC provider to get a refund and let them sort it out and get another brand in future.

Same issue as everyone else. Ordered a couple of products, need to return them but I can't until I have a returns authorisation from their customer service department except, they're customer service don't respond to phone or email and the chat function is never available.
Disgraceful, I have always loved this brand but they are letting themselves down...

Unforrunately, I did not read these reviews before buying directly from Oakley. Same issues as everyone else... need to return an item and cannot get through. 4 emails sent- no reply. Numerous calls to the call centre but never been able to get through. PLEASE REPORT THIS COMPANY TO TRADING STANDARDS. They are violating the Consumer Rights Act 2015.What they are doing is illegal. I will be contacting them tomorrow. The more people that report them the more likely something will be done.

Same as everyone else, don't know if it's always like this or just during lockdown, can't get hold of anyone for return code, phone, 3 emails now, nothing, they've taken my money but disappeared off the face of the earth for returns!! Gonna have to contact my bank at some point see if they can help. I thought they were a big intl company, what's going on!!! I would say don't buy online if you think you might need to return - post note: just got the email, perhaps this review spurred them on!

I wouldn’t buy anything again from Oakley, been trying since mid April to arrange a return. U.K. customers services don’t respond to emails, phone calls, call backs, Twitter DMs and when Facebook team respond they tell you they can’t do returns. BUYERS BEWARE they’ll keep your money.

Want to give ZERO stars

Takes over an hour to get through via phone, they don't respond to emails and unlike other sports companies you have to pay for returns. I won't be using them again