I bought the travel flosser prior a vacation this year. Before leaving, I tried it out and there is a horrendous screeching with intermittent water stream. Went back and forth with customer service vi... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Worst toothbrush worst company. Mine broke in 3 months and they offered to replace with a previous model. After many emails I finally said yes. They never did and have never responded to my emails. T... もっと見る
I bought a travel "Ease" toothbrush for its overall size, battery life, and price. I read Oclean's product description reasonably thoroughly, but it did not mention two major things I hate about the b... もっと見る
I’ve been using Oclean toothbrushes for nearly six years now. My first Oclean X Pro Elite (purchased in June 2020) lasted a full four years before the screen showed signs of wear. This far outlasted... もっと見る
企業情報
当該企業による記述
Who doesn't want a healthier and brighter smile? For everyone's better oralcare, Oclean, not only innovate, but redefine. Different from others, we believe oralcare is not only about better tools, which provides performance & experience, but a smarter solution. Which helps you reshape better habits by knowing and showing your daily oral routine better. Thanks to the unique digital technology, impossible becomes possible now. Welcome to the new era of oral care!
連絡先
Rooms 1318-19 13/F, Hollywood Plaza 610 Nathan Road, Mongkok KL, 999077, HONG KONG, 中国
- support@oclean.zendesk.com
- oclean.com
Wonderful
Wonderful! My partner has an Oral B and it is SO SO much quieter than his toothbrush.
2025年2月18日
The small water pik really does not…
The small water pik really does not work well. The water comes out in small spurts and hardly cleans my teeth. Very bummed as the size is handy.
2025年2月17日
The toothbrush arrived early and was as…
The toothbrush arrived early and was as described.
2025年1月20日
Schlechte Leistung - irreführende Kaufbedingungen
Ähnliche Erfahrung wie Fr. Schmid: die Putzleistung ist unzufriedenstellend. Bei Reklamation und Bezug auf "30 Tage Geld-zurück-Garantie" wurde patzig geantwortet. Die beschriebene Geld-zurück-Garantie ist schlicht eine Lüge: sobald die Box geöffnet ist, ist ein Zurücksenden bzw. Erstattung nicht mehr möglich. Unbedingt von Shop und Produkt abzuraten!
PS: Wenn die Bürste wer probieren will: ich verschenke sie!
2025年1月3日
自発的なレビュー
Great toothbrush and service
Great toothbrush and service! I bought my X Pro Elite on EU website, the customer service agent Lina has been super helpful!
2025年1月2日
自発的なレビュー
It hasn’t been delivered yet.
2024年12月24日
Super Clean!
The first time I used the brush, I got so ticklish on my lips I didn’t think I could use it. But I found my technique and got acclimated to the much higher vibrations. I’m so happy with the “just after the Dentist” clean I get with this product.
2024年12月24日
Absolutely terrible customer service…
Absolutely terrible customer service and a scam company. I ordered two toothbrushes and one showed up dead. I emailed their customer service and they responded initially asking for multiple photos and a video of the broken brush, I sent it all, then they ignored me for almost two months. I eventually disputed half the charge with my credit card company and Oclean sent them incorrect and incomplete information, which lead my credit card to close the case in their favor, somehow. I’m once again trying to email Oclean now and they’re sending me incorrect bank statements and absolutely gaslighting me that I already got my money back- which is WRONG! This is a total scam company.
2024年11月28日
自発的なレビュー
oclean.com からの回答
Dear Customer.
So sorry for the unpleasant experience. We have checked the details and replied it to you by email, please check it. We will do our best to address your problem.
Zero response from customer service
I have waited 5 days for a response to my request to return an item. I have emailed 3 times. Crickets. This is a customer service fail.
2024年3月4日
oclean.com からの回答
Dear Customer,
really apologize for the unpleasant experience. We will check the situation as soon as possible, and strengthen the customer service management.
Terrible customer service/ghosted
Never responded or answered my question, still have a product that I can’t use
2024年9月23日
oclean.com からの回答
Dear Customer,
Really apologize for the unpleasant experience. We found that your order has been reshipped a new one and notified you by email, please check it.
It works as advertised -- does a great…
It works as advertised -- does a great job.
But I would have liked a "How to Use" information booklet, with photos. It would have shortened my learning curve!
2024年9月23日
Purchased a pro model some years…
Purchased a pro model some years ago....I was never really impressed with it, plus as the battery drains, there is a noticeable drop in performance....Decided to replace it with a top of the range Philips toothbrush and after only one use, my teeth feel a lot cleaner, plus the quality of the Philips head is far superior, so sadly cannot recommend!!
UPDATE!!
Having used my Philips toothbrush for several weeks, my teeth are noticeably cleaner and there is virtually no plaque... That wasn't my experience with the Oclean Pro at any stage!!
Also, I see Oclean do not respond to reviews on this platform which doesn't reflect well on their customer support!!!
2024年9月21日
自発的なレビュー
oclean.com からの回答
Dear Customer,
Really apologize for the unpleasant experience. Thank you for your suggestion, we will actively inquire about the specific situation and try to solve the problems encountered by our customers.
I purchased a oclean x pro digital and it failed
I purchased a oclean x pro digital toothbrush. Not sure I like app. For me worthless. That is my opinion though. Toothbrush worked fine for 7 days. Then it says I have 0 retries and won't start the brushes. Talked to customer service, they asked for video and serial number. Then silence. Now two weeks later, it won't turn on anymore. Totally unimpressed with quality or service. From my experience waste of money.
2024年9月1日
自発的なレビュー
oclean.com からの回答
Dear Customer,
really apologize for the unpleasant experience. Oclean has 2-year warranty, you can contact our service team if any problems. We will tru our best to deal with it.
Less bulky and more refined than others
Less bulky and more refined than other electric toothbrushes I've used. It's also cheaper, and it comes in a variety of colors.
2024年8月23日
Thanks OClean!
First of all, my wife and I absolutely love our new OClean toothbrushes. Our toothbrushes are powerful, incredible quiet, and actually fun to use,
As for OClean Customer Service, after purchasing our toothbrushes, I had a request, and they responded immediately. We couldn't be happier with our new OClean toothbrushes, and the fine customer service that we received. Thanks OClean!
2024年8月22日
Oclean X Ultra S Sonic Toothbrush is…
Oclean X Ultra S Sonic Toothbrush is loud and not 45dB as you say, the charger is very slow, poor materials, cheap plastic, the battery runs out quickly, returns are not possible after opening the box, the worst toothbrush I have ever bought in my life, the worst company, returns are not possible
2024年8月21日
自発的なレビュー
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。