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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I bought the travel flosser prior a vacation this year. Before leaving, I tried it out and there is a horrendous screeching with intermittent water stream. Went back and forth with customer service vi... もっと見る

5つ星のうち1の評価

Worst toothbrush worst company. Mine broke in 3 months and they offered to replace with a previous model. After many emails I finally said yes. They never did and have never responded to my emails. T... もっと見る

5つ星のうち3の評価

I bought a travel "Ease" toothbrush for its overall size, battery life, and price. I read Oclean's product description reasonably thoroughly, but it did not mention two major things I hate about the b... もっと見る

5つ星のうち5の評価

I’ve been using Oclean toothbrushes for nearly six years now. My first Oclean X Pro Elite (purchased in June 2020) lasted a full four years before the screen showed signs of wear. This far outlasted... もっと見る

企業情報

  1. 健康・美容製品店

当該企業による記述

Who doesn't want a healthier and brighter smile? For everyone's better oralcare, Oclean, not only innovate, but redefine. Different from others, we believe oralcare is not only about better tools, which provides performance & experience, but a smarter solution. Which helps you reshape better habits by knowing and showing your daily oral routine better. Thanks to the unique digital technology, impossible becomes possible now. Welcome to the new era of oral care!


連絡先

2.3

期待以下

TrustScore 5段階評価の2.5

163件のレビュー

5つ星
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ネガティブなレビューに回答していません

この企業のTrustpilot 利用方法

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5つ星のうち5の評価

Great price with $50 off coupon

Great price with $50 off coupon. Got the kit with over 6 replacement heads and travel case. It’s been working great for the first week, very happy with it so far. The app that oclean has is a nice bonus.

2024年7月25日
5つ星のうち1の評価

Received today

Received today. Try tomorrow.

2024年7月24日
oclean.com ロゴ

oclean.com からの回答

Dear Mary,

Sorry to make you wait for a long time, your parcel is in transit, we have urged the logistics to send your parcel as soon as possible.

5つ星のうち1の評価

customer service fail

Update: Oclean‘s response below is nonsense. I have contacted them repeatedly and they asked me to submit videos of the problem and photographs of parts which I did and then they stopped responding. I have yet to hear from them.

I am two toothbrushes in and I’m very disappointed. The first one died after five months and the second one after seven months. Simply would not recharge. I took very good care of this toothbrush. This is no fault of mine and the company has failed to step up.

2024年7月8日
自発的なレビュー
oclean.com ロゴ

oclean.com からの回答

Dear Customer,

So sorry for the incovenience.

If there is any quality problem with the product, you can contact our service team: service@oclean.com, we will process it for you.

5つ星のうち4の評価

Excellent Toothbrush

The purchase of the toothbrush was very easy. However it took 7-9 days to receive it from China. It would be nice if they shipped from a US location.
The toothbrush works great, and is easy to use.

2024年7月1日
oclean.com ロゴ

oclean.com からの回答

Dear Jim,

Thank you for your support of Oclean! We will improve our logistics services as soon as possible.

5つ星のうち2の評価

L'assistenza clienti è buona, ma per quanto riguarda i tempi non ci siamo proprio!

Scrivo questa recensione perché spero che l'azienda la noti e possa migliorare, perché ho riscontrato con l'assistenza quelle che sono delle pecche che per alcuni possono essere fondamentali nell'esperienza di acquisto di un prodotto che comunque si va a piazzare in una categoria medio-alta. Partiamo dal principio dopo nemmeno un anno dall'acquisto ho un problema con il prodotto, e fin qui se consideriamo la qualità costruttiva media ci può anche stare, invio quindi una mail all'assistenza che mi conferma che il prodotto è in garanzia, e quindi procediamo all'invio della documentazione (video e foto) per verificare che ci sia effettivamente il problema, fin qui tutto bene solo che tra una mail e un altra dell'assistenza passavano anche due giorni quindi il riscontro non era per nulla immediato come nelle aziende che hanno magari le live chat con l'operatore, ma ha portato via la prima settimana solo per arrivare alla conclusione, cioè quella di un nuovo dispositivo che sostituirà il vecchio, e fin qui tutto perfetto tranne che per la conferma della spedizione ci vogliono due settimane più ovviamente il tempo per farlo arrivare!!!.
Quindi ricapitolando l'assistenza è buona funziona e tutto ma non si possono aspettare più di 4-5 settimane (almeno spero siano solo queste) per avere un prodotto sostitutivo dopo un guasto in garanzia.

2024年7月10日
自発的なレビュー
5つ星のうち5の評価

Great product and customer service.

I love the brush itself (have had it for 2-3 years), but was not happy when their confusing website led to my receiving the wrong color replacement brush heads. At first they refused to correct this so I posted a two star review (as NJSpice). I couldn't find a way to edit/update that so I'm doing so here because they reconsidered and ended up sending me the right color (& let me keep the wrong ones). I really appreciated that, and they have also been good about responding to a couple questions about the brush I've had over the years.

2024年7月6日
自発的なレビュー
5つ星のうち2の評価

Products themselves are good

Products themselves are good, but be careful ordering accessories like extra brush heads as the website is confusing. "Style" numbers actually denote COLORS, I ended up with the wrong color and they would not make it right.

2024年6月3日
5つ星のうち1の評価

I never received the toothbrush

I never received the toothbrush.
You are a bunch of cheaters.
You left me no contact number to let you know that I never received it.

2024年3月25日
oclean.com ロゴ

oclean.com からの回答

Dear Customer,

So sorry to let you wait so long time.
Your package has been delivered on April,03,2024, please pay attention to check the receipt.

Tracking Number: YT2408521266037538
Tracking link: https://new.yuntrack.com/

5つ星のうち5の評価

Oclean for the win.

Quietest brush I’ve ever heard. Fast delivery. China to Canada took about 5 business days.
Will use this for travel and purchase the new ultras S for everyday use. 👍

2024年3月26日
5つ星のうち3の評価

Shipping address issues.

Too early to tell. The auto mailing address that only came up after submitting payment info was incorrect. I immediately used your contact info to report the correct address. When shipped the incorrect address was listed. So far, nothing received and no response info. Just in case, correct address is Capt Harry Elam 1426 Borghese Ln #301 Naples FL 34114. 252-207-8499

2024年3月24日
5つ星のうち5の評価

We love your toothbrushes

We love your toothbrushes. We have given them to all of our kids and we’ve bought the water pick and then I just ordered a new water pic that I can travel with. Have nothing bad to say about your company and your product. All good!

2024年3月4日

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