Offbeat Sweetie レビュー 

54
TrustScore 5段階評価の4.5

4.4

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5つ星のうち5の評価

In buying 6 (yes, six) pairs of footwear from Offbeat Sweetie, my interactions with Shell (and Milo in Customer Service) have been so positive, I almost feel like part of the family. Although I'm acc... もっと見る

企業が回答しました

5つ星のうち2の評価

I made a mistake and ordered one pair of my BOGO shoes in a size 2.5 sizes SMALLER than my normal size. The shoes arrived and when I realized my mistake I contacted the company. I was informed tha... もっと見る

企業が回答しました

5つ星のうち5の評価

Beautiful boots i love the fine detail and pattern care work that goes into crafting them, the quality is prestine. I chose the tree library and cosmic owls. Customer service is Beautiful and welcomin... もっと見る

企業が回答しました

5つ星のうち4の評価

Sometimes it’s the way a company handles things when they go wrong that counts, rather than when everything goes right from the start. I ordered a pair of sneakers which came with a “buy one get... もっと見る

企業が回答しました

企業情報

  1. 靴屋
  2. バッグ店
  3. ブーツ店

当該企業による記述

Here at Offbeat Sweetie, we believe in celebrating the little joys in life and embracing the magic of being unapologetically yourself. Our name says it all - Offbeat, because we love the quirky, the fun, and the wonderfully weird; Sweetie, because kindness, warmth, and making the world a little brighter matter just as much! Shell, an Aussie mum of two, started Offbeat Sweetie with just a dream - to bring more joy, colour, and playfulness into the world. Now, that dream has grown into a vibrant, welcoming community of like-minded souls who love colour, quirkiness, and a touch of whimsy. We believe self-expression should have no limits, which is why our designs are made for anyone and everyone. Whether it’s dinosaur boots, mismatched shoes, or a bag that sparks conversations, everything we create is a reminder that you’re allowed to have fun, stand out, and embrace exactly who you are. Because the world is brighter when we let ourselves shine.


連絡先

4.4

優良

TrustScore 5段階評価の4.5

54件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.4

すべてのレビュー

(54)

過去12か月のレビュー数: 31

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5つ星のうち5の評価

I saw their amusing advert on Facebook…

I saw their amusing advert on Facebook about tariffs and how they always preferred the UK anyway, so i thought i would take a look at their website. Loved the designs, but always weary about buying online from Facebook ads to checked for online reviews and all the FAQs on their page. I was also a little unsure of sizing as my size can vary depending on style and width of shoe and its a lot of money to end up with the wrong size, but then i spotted in the FAQs that there is a one time free size replacement, which to be honest, is the only reason i went ahead with the purchase. Turns out, the size was perfect anyway. I ordered faux fur boots and a pair of sneakers. The sneakers were extremely light in weight and very comfortable. The boots are very soft and warm. Yes there was a slight smell when i opened the packaging, but it didnt last. So if anyone like me is unsure about purchasing, I would highly recommend them. Now i just need to convince myself that i dont actually need to buy any more of the designs.....

2025年6月23日
自発的なレビュー
Offbeat Sweetie ロゴ

Offbeat Sweetie からの回答

Hi Rhian,

Thank you so much for taking the time to leave this lovely review. I know it can be worrying to order online from an unknown business, so I am very grateful that you decided to give us a try!

I am so delighted that you are happy with your purchase. Thank you again and have a wonderful day. :)

Warmly,
Shell

5つ星のうち5の評価

Fun shoes, great fit!

I recently received my first order of Offbeat Sweetie shoes and I am thrilled! I bought 2 pairs of the slip ons and was so happy to have shoes that fit my wide feet so well. Comfy at the front with a nice snug heel. The shoes’ fabrics were even nicer than I expected. I was also delighted to get the shoe bag and the thank you letter and all the adorable stickers, it was like getting an early Christmas present! I am looking forward to ordering a pair of the lined boots and maybe a tote bag. Thanks for making this 71 year old feel like a kid again! 💕🇨🇦

2025年6月12日
自発的なレビュー
Offbeat Sweetie ロゴ

Offbeat Sweetie からの回答

Hi Lesley,

Thank you for taking the time to leave this beautiful review. I am so happy that you like your new slip ons and the little extras we included.

Wishing you a fabulous day!

Warmly,
Shell

5つ星のうち5の評価

Have the OBS experience👍🏽🥳

I own another pair of OffBeat Sweeties and just love the low cut versions
...they are very impressive and I really appreciate the light comfy wide fit offered and the colour is so vibrant🥰🥳
💯% Recommend 👍🏽

2025年6月19日
自発的なレビュー
Offbeat Sweetie ロゴ

Offbeat Sweetie からの回答

Hi Marah,

I'm so glad you like your new low tops. Thank you so much for taking the time to leave this lovely review.

Have a fabulous rest of the week,
Shell :)

5つ星のうち1の評価

Asked a question, got blocked. Company aren’t legit

EDIT 2 - Company edited response without stating that, however everything they’ve said about me is untrue. Have evidence to prove this
EDIT – please see the business’s response below.

I had actually planned to order some shoes — I found a pair that perfectly matched some leggings I own. I was trying to figure out the sizing (since I’m not familiar with EU sizes) and checked the FAQ page to understand where they ship from. That’s something I do with any unfamiliar website before placing an order.

I wasn’t “hostile” in my Facebook comment — I asked if anyone had photos of the shoes they received (to help gauge what they look like in real life), and I pointed out a few parts of the FAQ that were confusing. That’s it.

And for the record:
   •   I never said anything about you exploiting or underpaying workers — those words came from your reply, not me.
   •   I also never said anything about your returns policy — so I’m not sure why that was brought up either.
   •   I did, however, see that your website says your shoes are stocked in a store in Australia, while your Facebook comment to another customer says you’re online only. That’s contradictory.
   •   You also told someone on Facebook that you’re an Australian business using a Canadian manufacturer with a factory in China, which is not mentioned on your website, or in your response here. Not is it clear without checking the FAQ page that your shoes are shipped from China, so for you to state that you’re very transparent about that is false.

On top of that, there’s a second Facebook page with the same name and logo that claims to be a health/wellness brand based in Myanmar, which adds to the confusion.

You said I “clearly wasn’t going to be a customer,” but I absolutely was planning to be — until I was blocked for asking a question. That’s the reason I lost confidence.

Lastly, it’s not illegal to leave a review based on my interaction and experience with a brand. I didn’t post anything defamatory — I referred directly to information you shared publicly on your site and your social media.

Asked a question and got blocked.

I saw an ad from Offbeat Sweetie targeting UK buyers and looked into their products. After reading their FAQ, I noticed several red flags: they only use digital mock-ups (no real photos), admit their shoes may have a strong chemical smell, and outsource manufacturing to China while advertising themselves as a “family-run Australian business.”

I left a polite, factual comment on one of their Facebook ads asking if anyone had received actual products and pointing out the inconsistencies. Rather than respond, they blocked me entirely from their Facebook page. I can no longer view their posts or even search for the page.

This kind of response to honest questions is a major concern — especially when combined with unclear manufacturing practices and no returns for made-to-order shoes. Buyers deserve transparency.

2025年6月14日
自発的なレビュー
Offbeat Sweetie ロゴ

Offbeat Sweetie からの回答

We’re taking a moment to update this response for transparency and clarity, as our previous reply became too lengthy in its attempts to address every statement made by this reviewer.

To anyone reading: this reviewer has never made a purchase from our store. Their review is based entirely on their own misinterpretation of our FAQ and other publicly available information. After visiting our website, they left an aggressive and accusatory comment on one of our ads, which included hostile language and false claims such as us choosing not to manufacture in Australia so we can save money by exploiting underpaid workers in China, which is categorically untrue and deeply offensive. Given the accusatory tone and clear intent to provoke rather than genuinely ask questions, we chose to block them rather than escalate the situation by engaging with them.

Following this, they posted a 1-star review suggesting we have something to hide. Despite us responding openly and honestly to each point, including thanking them for alerting us to a fake Facebook page using our name and logo, they’ve continued to edit the review to double down on claims which are either based on misunderstandings or entirely false.

We understand and respect that people may have questions about how we operate, and if you do, we truly welcome them. We pride ourselves on being a transparent, community-minded small business. You’ll see that we respond openly to hundreds of comments across our ads and social platforms every week. If we had something to hide, we wouldn’t be doing that. The public comments on our ads speak for themselves, and we hope they make it clear that we don’t block people for politely asking questions.

Thank you for taking the time to read reviews and learn more about us. If you have any questions, our inbox is always open and we’d be happy to chat.

5つ星のうち2の評価

Flotte sko, dårlig kvalitet.

Skønne valgmuligheder for flotte sko, og mønsteret var flot.
Men skoen var i dårlig kvalitet og blev afsendt fra Kina.

2025年6月10日
自発的なレビュー
Offbeat Sweetie ロゴ

Offbeat Sweetie からの回答

Hi Laila,

Sorry to read that you are not 100% happy with your order.

Regarding our products coming from China, we are very transparent about this and have this information in various places on our website including our FAQ, however I can understand how it may have been missed due to our language barrier so I do apologise if you were disappointed about the origin of our products. Unfortunately there are no other choices when it comes to manufacturing custom-printed footwear on demand, as this is a special type of manufacturing that China has expertise in, and we have been unable to find manufacturers who can do this elsewhere. We would love to be able to produce them locally, and would be first in line to try an Australian manufacturer if one ever became available here.

In regards to the quality of the shoe, I would love to know more about the problem. We have a quality guarantee, so if there is anything wrong with the shoes please don't hesitate to send us an email with a description and photos of the problem so we can make this right for you. Or if you feel that they are just not right for you, we would be happy to assist you with the returns process. You can reach us at info@offbeatsweetie.com.

Warmly,
Shell
Offbeat Sweetie

Hej Laila,

Jeg undskylder, hvis denne oversættelse ikke er perfekt.

Jeg er ked af at læse, at du ikke er 100% tilfreds med din ordre.

Med hensyn til vores produkter fra Kina er vi meget åbne omkring dette, og vi har disse oplysninger forskellige steder på vores hjemmeside, herunder i vores FAQ. Jeg kan dog forstå, hvordan det kan være blevet overset på grund af vores sprogbarriere, så jeg beklager, hvis du var skuffet over oprindelsen af ​​vores produkter. Desværre er der ingen andre muligheder, når det kommer til at fremstille specialtrykt fodtøj på bestilling, da dette er en særlig type fremstilling, som Kina har ekspertise i, og vi har ikke været i stand til at finde producenter, der kan gøre dette andre steder. Vi vil meget gerne kunne producere dem lokalt og ville være de første til at prøve en australsk producent, hvis en nogensinde bliver tilgængelig her.

Med hensyn til skoens kvalitet vil jeg meget gerne vide mere om problemet. Vi har en kvalitetsgaranti, så hvis der er noget galt med skoene, er du velkommen til at sende os en e-mail med en beskrivelse og billeder af problemet, så vi kan rette op på det for dig. Eller hvis du føler, at de bare ikke er de rigtige for dig, hjælper vi dig gerne med returneringsprocessen. Du kan kontakte os på info@offbeatsweetie.com.

Med venlig hilsen,
Shell
Offbeat Sweetie

5つ星のうち5の評価

So many beautiful choices

So many beautiful choices! I picked two sneakers, one with white sole and one with black. Price was very reasonable for both (got a BOGO sale). Delivery was less than 2 weeks from Australia to my home in Ontario Canada. And I love them. Comfy and fit perfectly. Have only worn them once so far but got lots of compliments and enquiries about them.

2025年6月4日
自発的なレビュー
Offbeat Sweetie ロゴ

Offbeat Sweetie からの回答

Hi Deborah,

Thank you so much for taking the time to leave this lovely review.

I am so glad that you are happy with your shoes and that you are finding them comfy. Enjoy those compliments! :)

Warmly,
Shell
Offbeat Sweetie

5つ星のうち5の評価

Creative products and great communicators

Wonderful customers service You feel that you are
Communicating with a genuine and caring people. Company is original and products are excellent. Also love your adds

2025年6月5日
自発的なレビュー
Offbeat Sweetie ロゴ

Offbeat Sweetie からの回答

Hi Judi,

Thank you so much for your kind words. Milo and I are both touched by your lovely feedback.

Wishing you a wonderful day,
Shell
Offbeat Sweetie

5つ星のうち5の評価

My shoes arrived today

My shoes arrived today. I’m very pleased with them. They are comfortable, true to size and just fun. I can’t wait to wear the maple leaves to our communities Canada Day celebrations! I’m going to order a pair for Christmas.

2025年6月4日
自発的なレビュー
Offbeat Sweetie ロゴ

Offbeat Sweetie からの回答

Hi Cathy,

Thank you so much for taking the time to leave this review. I'm so glad you are happy with your fabulous new shoes!

I hope you enjoy your upcoming Canada Day celebrations.

Have a wonderful day,
Shell
Offbeat Sweetie

5つ星のうち5の評価

Fun for our feet!

We have just received our first pair of shoes from Offbeat Sweetie (sneakers) and we are ecstatic with the purchase! They are awesome! What cool designs and colours! And so light and comfortable. We immediately put them on and walked to a local restaurant just so that we could show off our shoes!

The staff were always very quick to respond to our questions and did so in a very helpful and positive manner.

Thanks to this great company for putting fun on our feet! We have ordered a second pair each!

2025年5月24日
自発的なレビュー
Offbeat Sweetie ロゴ

Offbeat Sweetie からの回答

Hi Mary,

Oh my gosh, what a lovely review. Thank you! Your kind words have absolutely made my day.

Thank you so much for supporting our little family business. Wishing you a lovely week.

Warmly,
Shell
Offbeat Sweetie

5つ星のうち5の評価

Fun is Back in Footwear

My whole experience with Offbeat Sweetie was wonderful & personal. I had purchased 2 lovely shoes. The colours were vibrant and both were very well made. I had chosen each a half size different from the other. One of sizes was a bit too big. The exchange was dealt with promptly and I was emailed by an actual representative! They made sure all was going well throughout the process.

I receive happy smiles as I walk down the street when people see my happy shoes!

Thank you Offbeat Sweetie for putting fun back in footwear. 🇨🇦❤️

2025年6月1日
自発的なレビュー
Offbeat Sweetie ロゴ

Offbeat Sweetie からの回答

Hi Jennifer,

Thank you so much for taking the time to leave this lovely review. I'm so glad you like your shoes and that Milo was able to assist you to get the perfect size.

I love that your shoes are bringing happiness to those around you. Feedback like this honestly brings me so much joy!

Enjoy your new shoes and have a wonderful week.

Shell
Offbeat Sweetie

5つ星のうち5の評価

Great designs I'm loving them

Great designs I'm loving them , I bought 4 pairs and a bag good communication and I shall be buying more

2025年5月22日
自発的なレビュー
Offbeat Sweetie ロゴ

Offbeat Sweetie からの回答

Hi Robbie,

Thanks so much for taking the time to leave a review. I'm so glad you are loving your shoes and bag. :)

I hope you have a great week,
Shell
Offbeat Sweetie

5つ星のうち5の評価

I absolutely love my new sneakers

I absolutely love my new sneakers. They arrived in the UK in around 3 weeks, well packaged and are gorgeous. I was kept informed of the shipping progress. They’re so light and comfortable. There are so many fabulous designs to choose from, I will definitely be ordering more!

2025年5月22日
自発的なレビュー
Offbeat Sweetie ロゴ

Offbeat Sweetie からの回答

Hi Sue,

Thank you so much for taking the time to leave this lovely review. I am so glad that you love your new sneakers!

All the best,
Shell
Offbeat Sweetie

5つ星のうち5の評価

Believe the reviews!

To be honest, I had some apprehension about ordering online. They really couldn't be this good. THEY ARE! Thoughtfully packaged, delivered in just over 2 weeks. But the boots.... so much fun and so comfortable! I've had a number of compliments and I've only worn them once! You have one very happy Canadian customer.

2025年5月19日
自発的なレビュー
Offbeat Sweetie ロゴ

Offbeat Sweetie からの回答

Thank you so much for taking the time to leave this lovely review. You have made my day!

I know it can be a bit worrying ordering online, so I am very grateful that you took the chance on us anyway.
I'm so happy that you love your boots!

Have a wonderful day,
Shell
Offbeat Sweetie

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