OfferUp レビュー 1,617

OfferUp からの回答

2025年4月22日

Hi Jeremy,

Thank you for providing feedback about your experience. We sincerely apologize for the incredibly frustrating series of events you encountered after joining OfferUp, starting with the unexpected account deactivation.

I understand why our suggestion to review the Posting Rules felt misplaced given the technical issue, as the core issue was not related to any violation on your part. This suggestion is meant as a general resource to help sellers avoid common listing issues, and we regret that it came across as unhelpful in your specific situation. We are reviewing our communications to prevent similar situations in the future.

We are truly sorry that this experience led you to delete your OfferUp account. We understand and respect your decision.

Thank you again for bringing this to our attention. Your feedback is invaluable in helping us learn and grow so we can provide a much smoother and more reliable experience for new users like yourself moving forward.

Warmly,
Emma | OfferUp Support

OfferUp からの回答

2025年4月22日

Hi Angela,

We appreciate you taking the time to write about your experiences on OfferUp. I understand your frustration with the situations, and they definitely don't reflect the local, reliable marketplace we aim to be.

Scams, stolen goods, and ghosting meetups are not tolerated, and we're continuously working to improve platform safety and reliability. Please report any suspicious listings or profiles directly through the app so our team can investigate quickly.

Regarding user verification, we understand this is a significant concern for our community, and our team continuously evaluates ways to foster more trust and safety in our marketplace. We know this is crucial.

Your feedback helps us understand the difficulties our customers face so we can work toward improvements. Thank you again for sharing your valuable insights. We are always working towards creating a safer and more trustworthy OfferUp for everyone.

Warmly,
Emma | OfferUp Support

OfferUp からの回答

2025年4月16日

Hi Jo,

We appreciate your feedback and understand how frustrating it can be to receive unwanted notifications. Your experience matters to us! To make things a bit easier, you can adjust your notification settings in the app under "Account" > "Notifications."

If you have any questions or need a hand with anything else, just let us know. We're here to help!

Thank you for your understanding!

Avery | OfferUp Support

OfferUp からの回答

2025年4月15日

Hi Drucilla,

Purchasing a phone and receiving rocks sounds incredibly frustrating, and I'm sorry to hear that we weren't of more help.

We'd like to learn more about your experience so we can investigate further. I've sent you a private request for more information through Trustpilot. Alternatively, you can add your support ticket number to your review.

We appreciate you sharing your experience and want to do what we can to help.

Warmly,
Emma | OfferUp Support

OfferUp からの回答

2025年4月15日

Hi Becki,

I'm so sorry to hear about the unauthorized charges you've experienced with our subscription services.

To help us investigate and determine how we can assist, I've sent you a secure request for more information through Trustpilot. We'd like to understand what happened and prevent this from happening again.

Warmly,
Emma | OfferUp Support

OfferUp からの回答

2025年4月9日

Hi Ashlee,

Thank you for taking the time to share your buying experience, and I am sorry to hear about the difficulties you've faced with your recent order.

Our 2-Day Purchase Protection Policy covers orders placed through the OfferUp app. However, it sounds like you may have used a third-party platform to send payment. Payments sent via third-party platforms are not eligible for protection and must be handled between you and the seller.

Depending on the payment method used (i.e., PayPal, Zelle, Cash App), you may be able to reach out to their support to file a claim.

I've sent you a secure request for more information through Trustpilot. We'd like to learn more about what happened and investigate the seller's account to hopefully prevent the same issues from occurring in the future.

Warmly,
Emma | OfferUp Support

OfferUp からの回答

2025年4月9日

Hi Christopher,

I am sorry to hear about your experience on our platform, and we appreciate you taking the time to give us your feedback.

I've sent you a secure request for more information through Trustpilot. We’d love to learn more in order to resolve the problem, as well as prevent the same issues from occurring in the future.

Warmly,
Emma | OfferUp Support

OfferUp からの回答

2025年4月1日

Hi Harry,

I appreciate you taking the time to share your perspective.

We're always working to improve the platform, and feedback like yours helps us identify areas where we need to do better. I've reached out to you via email in support ticket #104434359, as we'd like to understand more about the specific issues you encountered. Kindly respond in that ticket and we'll be happy to assist.

Thank you,
Emma | OfferUp Support

OfferUp からの回答

2025年3月25日

Thank you for sharing your feedback, Yves. I'm really sorry we missed the mark in helping you. That's definitely not the experience we want you to have!

I sent you a secure request for more information through Trustpilot so that I may follow up with you about your experience. We’d love to learn more about what happened so we can make things better.

Warmly,
Emma | OfferUp Support

OfferUp からの回答

2025年3月18日

Thank you for taking the time to share feedback about your posting experience with us, Mike. I'm sorry to hear you've encountered issues locating images on your phone, and I understand how inconvenient that must be!

I’ll make sure your suggestions reach the right team. We’re always working to improve the experience, and input like yours helps guide those changes.

In the meantime, I suggest creating a dedicated folder within your photos app for your OfferUp images. This should help streamline your posting process!

If there’s anything else you’d like to share, please don’t hesitate to reach out — we’re all ears.

Emma | OfferUp Support

OfferUp からの回答

2025年3月12日

Hi Shandy,

I’m really sorry to hear about the trouble you’ve had with your recent sale on OfferUp. I completely understand how frustrating it must be to face this situation after you've already shipped your item.

I located your sale and can confirm that payment was processed successfully. If you have any questions, please reach out to your support ticket #104208658.

Warm wishes,
Avery

OfferUp からの回答

2025年3月11日

Hi Alwyn, thank you so much for the 5-star review! We appreciate your kind words — our amazing team works hard to improve the OfferUp experience and stay ahead of concerning behaviors.

Your advice to review profiles is spot on, as it’s a great way to connect with reliable users. We encourage our community to report anything suspicious, which allows us to take action and continue enhancing safety for everyone. Our Help Center (help.offerup.com) has plenty of tips and resources for extra guidance.

Thanks again for your support and for being a valued part of the OfferUp community!

Warmly,

Emma | OfferUp Support

OfferUp からの回答

2025年3月5日

Hi Michael,

Thank you for taking the time to share your thoughts with us! We’re really sorry to hear about your experience, and we completely understand how disappointing it can be when a transaction doesn’t meet your expectations. Our aim is to provide a safe and enjoyable marketplace for everyone.

If you could share a bit more about what happened, we’d love the opportunity to help you out. Your feedback is super important to us, and it helps us make OfferUp even better.

We appreciate your input, and we hope to find a solution that works for you!

Warm regards,

Avery | OfferUp Support

OfferUp からの回答

2025年3月4日

Hi Jonathan,

I'm sorry to hear you've encountered concerning activity on our platform and that your reports have gone without results. I'd love to learn more about your experience so we can investigate further. I've sent you a private request for more information through Trustpilot to follow up with you directly.

I'd also like to thank you for your vigilance, and apologize for the frustration and distrust that a lack of action on our part has caused. Knowing that there are users like you who report fraudulent activity is incredibly valuable and helps us make OfferUp a safer marketplace for everyone. Every report plays a crucial role in helping us identify patterns and trends that contribute to our overall safety efforts. We're willing to investigate your reports further to ensure our moderation teams are acting appropriately and that we're continuously improving our processes to address fraudulent activity effectively.

Platform safety is an ever-evolving challenge, and we're committed to adapting and innovating to ensure a secure experience. We're always working on ways to improve our methods for detecting and removing fraudulent listings, and preventing bad actors from abusing our platform.

Part of our methods is providing resources and information to our community via our Help Center. For example, to connect with reliable users, be on the lookout for profile badges like TruYou (verified identities), responsiveness tags, and star ratings. More information on that can be found here: https://help.offerup.com/hc/en-us/articles/360032336491-About-reputation
Also, this article contains info about common online marketplace scams to be aware of: https://help.offerup.com/hc/en-us/articles/360035054931-Identify-common-buying-and-selling-scams

Our team is always here to help. Feel free to reach out to our support team through the Help Center at help.offerup.com if you have any questions or concerns.

Warmly,

Emma | OfferUp Support

OfferUp からの回答

2025年3月4日

Hi Tom,

I appreciate you taking the time to share your experience, and your feedback is greatly appreciated. I'm sorry to hear you had a tough time on our platform.

To provide some context, your hoodie listing was removed because it contained a URL in the description, which is prohibited on our platform. Additionally, we ask that all communication on OfferUp remain respectful.

I also wanted to address a couple of your concerns:

  – Promotions: While we do offer optional promoted listings to help sellers gain more visibility, they are not required to sell on OfferUp. Many sellers find success with organic listings, and we're always working to improve our platform to ensure a fair and balanced marketplace for everyone.

  – App Performance: We're constantly working to optimize our app's performance. We appreciate your feedback on this, and we'll be sure to pass it along to the right team.

I understand you've requested a removal of all personal information and account removal. If you have any further questions, please follow up with our Trust & Safety team on ticket #104179079.

We value all feedback as it helps us improve OfferUp. We apologize that your experience wasn't positive and wish you all the best in your future selling endeavors.

Warmly,

Emma | OfferUp Support

OfferUp からの回答

2025年2月26日

Hi Olivia,

Thank you so much for sharing your experience with us! We're really sorry to hear about the troubles you faced with your car purchase and that the seller wasn't very pleasant to deal with. Our goal is to provide a safe and positive experience for everyone, and it's disappointing when we don’t meet those expectations.

If you happen to get any details about the seller in the future, please let us know! That information can really help us improve the experience for all our users. If there’s anything else we can assist you with or if you have further concerns, feel free to reach out anytime. We're here to help!

Warm wishes,
Avery
OfferUp Support

OfferUp からの回答

2025年2月26日

Hi Marsha,

Thank you for sharing your experience. and I'm sorry to hear that you felt misled about OfferUp's fees. To clarify, OfferUp is a free platform, but we also offer optional subscription packages for users who want to enhance their experience.

It sounds like you might have inadvertently signed up for one of these subscriptions. I've followed up with you directly in support ticket #104159388 with more details.

Thank you,

Emma | OfferUp Support

OfferUp からの回答

2025年2月26日

Hi David,

I'm so sorry to hear about the trouble you've faced since signing up for an account with us. I've followed up with you in more detail in support ticket #104152408, where I've addressed the issues with your account and recent shipping sale. Please check your email for more information.

Warmly,

Emma | OfferUp Support

OfferUp からの回答

2025年2月18日

Hi Chris,

Thank you for sharing your feedback — I'm sorry you've encountered concerning activity on our platform and noticed a lack of improvements. I sent you a request for more information so that I may follow up with you about your experience. We’d love to learn more about what happened so we can make things better.

Keeping our community safe is a top priority for us. We're constantly working on ways to improve our systems for detecting and removing fraudulent listings. We also encourage users to report any suspicious activity so our team can investigate. This helps us continuously improve our protection efforts.

Thank you again for taking the time to share your feedback with us. If there's anything you need help with, please respond to the request for more information from Trustpilot, or feel free to email our team at support@offerup.com.

Warmly,

Emma | OfferUp Support

OfferUp からの回答

2025年2月18日

Hi Caleb,

Thanks for sharing your feedback about your experience with OfferUp, especially regarding our search function and the ads. I appreciate you taking the time to let us know what you found challenging.

I understand your frustration with the search. It sounds like it wasn't meeting your needs, and I'm sorry about that. We do have a number of categories and filters designed to help people find what they're looking for, and you can learn more about how they work here: (https://help.offerup.com/hc/en-us/articles/360032334711-How-to-search-for-items). However, I also recognize that sometimes even with those tools, it can still be tough to find the right item. Your feedback helps us understand where we can improve the search experience to make it more intuitive and effective.

I also hear you on the ads — they aren't ideal. As you probably know, OfferUp is a free platform for local buying and selling, and the ads help us keep it that way. They also allow us to invest in building new features and making the app better overall. We're always trying to find the right balance between supporting the platform and providing a good user experience, and your feedback is really helpful in that process.

I’ve made sure to log your feedback and share it with our team. If you have anything else to share, we're all ears. Please email us at support@offerup.com — improving the experience starts with input like yours!

Warmly,

Emma | OfferUp Support