OfficeChairs USA レビュー 

1,465
•
TrustScore 5段階評価の4

4.1

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5つ星のうち2の評価

I ordered a Eurotech Chair from OfficeChairsUSA in late August 2023. The chair was delivered a few days later than the promised 2 day delivery on their web site, but they responded quickly to my phon... もっと見る

5つ星のうち5の評価

Patrick Jamison is excellent at sales, customer service & support. He is knowledgeable about products. He listens to questions and responds with detailed & helpful answers. Thank you for his long-term... もっと見る

5つ星のうち4の評価

Somehow we bought the wrong sized table; Office Chairs recommended replacing the top rather than pay high return fees and delaying our office from having use of this top in the meantime. It was a gre... もっと見る

5つ星のうち5の評価

Working from home I found myself in need of an office chair that would hold up to daily use and my weight. If you find yourself in my shoes you have no doubt found there isn't a lot to choose from. At... もっと見る

企業情報

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さまざまな外部ソースから提供された情報

OfficeChairs USA is the e-commerce arm of Sheehan's Office Interiors. Our company was founded in 1978 and continues to be the leading retailer of quality contract furnishing in Southeastern New England. We are the exclusive Knoll and Kimball dealer for the state of Rhode Island and continue to service on a daily basis some of the largest Fortune 500 companies in the region. Our scope of capabilities are not limited by region for we design, ship and install to all corners of the contiguous 48 states on a regular basis. OfficeChairs USA is a specialty web provider of mid-range value driven office furniture and seating. You will not find products on our site that carry weak warranties or have sub-par build qualities. You can always find a lower priced 'like' product somewhere, but you might not be able to find a better mix of quality office seating and furniture backed up by a truly easy 45 day return policy being sold by people that know what they are doing! Our new Dynamic Pricing metrics assure you that the price you see might be the best price out there. OfficeChairs USA has the good fortune to draw upon the expertise of our contract division in terms of their design talent, product sourcing and expert product knowledge across our mutually shared design and customer service staff. Like our parent company, OfficeChairs USA has the resources to react swiftly to your inquiry and will ship any product within the time frames specified (on each product page) directly to you without any fuss or hassle. From the most simplistic chair to a complex project our team stands ready to assist you. Need a sample of a textile? Need a floor plan looked at? Need a quote? Need to submit a PO? This is what we do every day.


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4.1

ほぼ満足

TrustScore 5段階評価の4

1465件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.1

すべてのレビュー

(1,465)

過去12か月のレビュー数: 0件

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5つ星のうち3の評価

I like the height but does adjust

I like the height, and the foot rest, the wheels work great and the tilt feature is nice. However the height adjustment doesn't conistently work. I also didn't appreciate how much we had to put together and the seat is very hard.

2022年9月16日
OfficeChairs USA ロゴ

OfficeChairs USA からの回答

Good morning Sharleen and thank you for dropping by! The HAG Puls chair does sit on the firmer side as compared to it's big brother the Capisco. If this remains to be an issue happy to work with you on a return and a possible upgrade?

In regards to the pneumatic piston sticking we do occasionally find that new gas pistons, right out of the box, can hang up slightly until they break in a bit. If your seat height adjustment remains to be an issue please call us so that we can discuss best steps to take. Most likely if you work it up and down a bunch of times and literally exercise it, the piston should adapt and perform as designed.

Many thanks.

David Spets
Managng Director of E-commerce

5つ星のうち5の評価

Amazing Service

These guys are great. Ordered a Novo WFH high back chair (which I have loved and got rid of my lower back pain). It had a small issue with it after a few months, and messaged them about it, and they had a new part shipped within two days. Amazing service, definitely recommended 100%.

2022年10月24日
自発的なレビュー
OfficeChairs USA ロゴ

OfficeChairs USA からの回答

Thank you for your kind words Sam and your patience while we sourced that part. Rare that the SitOnIt chairs ever fail but there are elements that can break. Very happy to hear that you received such great support from Bella and the factory and that you were able to swap that part out sans issues.

Very best.

David Spets
Managing Director of E-commerce

5つ星のうち1の評価

Not waiting anymore, just disappointed

I originally placed my order on September 23. I received notice that my item was back ordered on October 6 and was offered a reasonable solution after I called in. That must not have worked out. On October 14 I called to find out where we were on getting the chair I ordered. The rep on the phone could not figure out what had happened and recommended to order a different chair that was in stock. I agreed and we ordered that day. I still have no chair, but my credit card was billed in full on September 23. I was notified that the chair shipped out on Tuesday October 25. That was 11 days after I was told that I would have a chair in 5 to 7 days. My chair arrived today damaged. Best to look somewhere else if you want true service.

2022年9月22日
OfficeChairs USA ロゴ

OfficeChairs USA からの回答

Good morning Jerry. I wish to apologize for the gap in communication during your first order. Frankly its highly unusual that SitOnIt fumbles on their orders. While I do not have the exact specifics at hand I am glad to tell you that your replacement chair is actually out for delivery today with FedEx!

Ideally we would love to hear what you think about your new chair when you have a free moment. Appreciate your support and I thank you for being so patient!

Many thanks,

David Spets
Managing Director of E-commerce

5つ星のうち5の評価

Highly Recommend!!

My sales guy Tyler made my purchase very easy. We have ordered several desk and each time he has never let us down. Also our items arrive in a very timely manner. Packaging is also on point. I have never had shipping damage. Will buy again when in need.

2022年10月10日
5つ星のうち3の評価

I haven't been able to put the chair…

I haven't been able to put the chair together as I had no instructions, and got instructions for a different chair than mine. My chair is a desk chair with a lift bar. I think its height is 21 inches. It's not like a drafting chair which is high off the floor.

2022年9月29日
OfficeChairs USA ロゴ

OfficeChairs USA からの回答

Katherine good afternoon. Our admin team will reach out dircetly to you and make sure that you have the assembly PDF. We apologize that OM Seating did not include these in the carton.

Thank you and truly do hope you are thrilled with your BC-42 chair once you get it in place.

Very best,

David Spets
Managing Director of E-commerce

5つ星のうち5の評価

Easy to put together

Easy to put together. Very comfortable seating. Lasts for years even with high usage!

2022年10月7日
OfficeChairs USA ロゴ

OfficeChairs USA からの回答

Thanks for those kind words Tammy. Happy to hear that your SitOnIt Amplify chair is working so well for you.

Kind regards,

David Spets
Managing Director of E-commerce

5つ星のうち4の評価

Generally pleased with the chair, especially quick delivery

I was pleased with how quick delivery was and I am generally pleased with the chair (after sitting in a chair designed for a full-size male for far too many years). The chair is not quite as adjustable as I expected: for example, the chair back does not lower quite enough for the lumbar support to be in the right place for me (I am 5'1"). I would also have liked a chair back that was taller (or extended higher) to provide some neck support, but obviously raising the seat back height to where it would give my neck support just worsens the lumbar support issue described above.

2022年9月19日
OfficeChairs USA ロゴ

OfficeChairs USA からの回答

Hi Jane and thank you for taking the time to review this PT69 chair from OM Seating. Virtually impossible to find a chair that checks all the boxes but you may have coma as close as humanly possible!

Glad to hear its a 4 out of 5!

Very best,

David Spets
Managing Director of E-commerce

5つ星のうち4の評価

The furniture is heavy duty and the…

The furniture is heavy duty and the material is excellent. However, pay to have the furniture assembled. It was delivered to us and we assembled it but there were some issues with some of the bolts not reaching through far enough when assembling the sides of the chairs. Had to go to the hardware store and purchase longer ones in order to get them assembled properly. However, the furniture is very good quality and sturdy.

2022年10月5日
OfficeChairs USA ロゴ

OfficeChairs USA からの回答

Tamatha thank you for sharing. This was a rather large Lesro order and we appreciate the fact that you scrambled for a few of those fasteners which certainly saved you time as opposed to the factory sending them out.

Your space must really look great and we would love to see an image or two if you can spare the time.

Many thanks.

David Spets
Managing Director of E-commerce

5つ星のうち2の評価

My chair was not what I expected

My chair was not what I expected. I wanted to return it but, was not allowed to.
I did not see or was not advised that it was not returnable when I ordered it.
If I was told that I couldn’t retort a $500.00 chair I would have chosen another company

2022年8月1日
OfficeChairs USA ロゴ

OfficeChairs USA からの回答

Hi Kenneth. This was a custom chair by Lesro. Nobody in the vertical allows for returns on this brand of product. We do refer to this brand of chair not being returnable in our Returns and Terms & Conditions in the footer area of our website. We can understand how that can be overlooked. Very sorry about this policy but if we did take products like this back, they would linger in our returns area indefinitely. We do accept back the vast majority of seating but this is the one rare exception (reception seating).

Please take care,

David Spets
Managing Director of E-commerce

5つ星のうち1の評価

Still waiting for chair a month later

I ordered a chair on 9/2, it is now 10/3 and I'm still waiting for my chair. No signature was required on delivery, which is poor form for an expensive product. Not sure what happened with FedEx but it was never received. Customer service has been pleasant; however, pretty slow and hard to track orders.

2022年9月2日
OfficeChairs USA ロゴ

OfficeChairs USA からの回答

Hi Mary. We were all aware that FedEx badly fumbled here and lost you Capisco chair and did our best to better the situation as it unfolded. We still don't know what took place. It could have been stolen or delivered to the wrong location. Not that unusual with both FedEx and UPS. Too many goods and too little capacity.

We need to apologize on their behalf for there was a delay while they 'tried' to locate the chair. While this was going on we arranged to get you a new Capisco. The replacement was shipped out Friday September 30th from the California factory. You should see your new HAG share within just a few days.

Thanks so much for your patience. While not an ideal situation to say the least thank you again for sharing this experience. Most importantly though when you get your new Capisco can you update this review and tell us what you think of the chair?? It's our number one seller by far so we are hoping that you like it.

Very best,

David Spets
managing Director of E-Commerce

5つ星のうち3の評価

Needs Better Assembly Instructions!!!

The chair itself is great, but customer service leaves something to be desired. The chair - at $253 - came with NO directions on how to put it together, rather than an incomplete picture card on it. I called customer service, they told me to look online, the directions on their website were NO better. Assembling the back of the chair was EXTREMELY confusing with no instructions. It finally took 3 intelligent adults to figure it out. For the price- this experience was less than pleasant. I expect better for a pricey chair!

2022年9月13日
OfficeChairs USA ロゴ

OfficeChairs USA からの回答

Valerie sorry to hear about your challenges with this Office Master chair! This has been brought to OM Seating's attention a bunch of times and they tell us that they are working on a solution but truly they have a ways to go.

Meanwhile happy to hear that your chair is working out for you and our thanks for bringing all of this to our attention once again.

Please take care.

David Spets
Managing Director

5つ星のうち5の評価

I'd like to commend Tyler Hookanson for…

I'd like to commend Tyler Hookanson for what I consider one of the best customer service experiences I've ever had. Quick to respond. Empathetic, and committed to solving the problem immediately. His solution was based on a good knowledge base and desire to ensure I would be completely happy with the investment I was making. Cheers, Tyler. You Rock!

2022年9月20日
自発的なレビュー
OfficeChairs USA ロゴ

OfficeChairs USA からの回答

Tina thank you for those kind words and as you might suspect it's not the first time we have heard that!

Kind regards and thank you for your business.

David Spets
Managing Director of E-commerce

5つ星のうち3の評価

Missing hardware

We ordered benches and when they arrived, they were exactly what we wanted. However, they did not provide all of the hardware we needed to put them together. One of the benches was missing ALL of the screws and other hardware.

2022年9月7日
OfficeChairs USA ロゴ

OfficeChairs USA からの回答

Hi Janna and Barbara. Apologies that your Lesro product arrived sans hardware. Should there be any remaining issues with this reception piece kindly contact us at once but our records do show that the factory sent a kit out right away.

Many Thanks.

David Spets
Managing Director of E-commerce

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