Offpeakluxury レビュー 

If you are thinking about buying holiday vouchers from OPL Ltd, I would seriously suggest you think again.
We had £175.00 worth of vouchers which hadn’t been used. I extended the expiry date on a couple of occasions at a cost of £17.50 each time. When we came to use it we hadn’t realised that we had exceeded the expiry date by 6 days. We approached OPL, half expecting them to show a modicum of flexibility. How wrong was I! Their excuse was, “ Our competitors don’t allow it, so we don’t”. When I pointed out that their competitors DO offer extensions after the expiry date, they said “If we extend the voucher after expiry, it then becomes and open ended voucher. We don’t do open ended vouchers” and “If we do it for you, we have to do it for everyone”. If you are contemplating buying a voucher checkout Virgin Experience, Buyagift and MyHotelBreak as they offer far more flexibility, particularly when it comes to the expired vouchers, albeit with certain limitations and also when choosing a suitable break. With OPL you have to go through their booking office to arrange your break, which also means you have to use their websites to choose the hotel. What you would pay for a night for the room booking direct with the hotel, you are paying per person with OPL. Granted they have an allocation of funds for a meal built in to their price, but what you are saving on the room rate, there will be ample funds left over to buy a decent meal. That is if want to eat at the same place. And still have money leftover.
Unfortunately, these vouchers were bought for me by my partners family. I have been going through recurring breast cancer, hence the reason for not being in the frame of mind or well enough to use them. If I was buying these and saw the reviews beforehand I would never given them my money, as there seems to be a pattern.
There are a number of websites in the OPL’s group. Luxuryhotelbreaks, countryhotelbreaks,cotswoldhotelbreaks and lakelandluxury. All part of the same group.
I have tried to contact their Managing Director directly, using his mobile number and his direct email address and all he does is pass the mail on to his staff to deal with. He doesn’t have the decency to respond himself or justify his reasons for taking our £175.00. My partner and I were really looking forward to going away in January unfortunately, that didn’t happen. Thank you for nothing!
I know you will say that we can’t extend an expired voucher but more of a case, you won’t extend the voucher. Your MD can use whatever discretion he needs to help customers but he chooses not to.

Also we do not look for cheapness, we look for value for money and this certainly is not value for money.

We recently booked to visit the Old Swan Hotel in Harrogate for two nights from 12/02/25.
Unfortunately my wife became ill and we were unable to visit.

I contacted the Off Peak Luxury Customer Support Team and spoke to a lady called Toni.

I realised that with less than 48 hours before the start of our visit we would probably not be entitled to change the dates, or receive a refund.

Toni contacted the hotel and after some discussion they agreed to offer an alternate date for our visit with no penalties. We were very grateful and relieved.

Toni phoned me back and was very understanding, friendly and customer focused.

I have previously worked as a Senior Manager in the retail industry for over 40 years and I firmly believe that great customer service is of paramount importance in any business.

Toni is a credit to her company and I will be recommending Off Peak Luxury to all my friends and family.

Thank You.

I booked a 3 day break through offpeakluxury. The staff went over and above expectations to get me the 3 dates I requested. I've used them before and will definitely use them again.

Excellent service ,staff found just what we wanted,will definitely use Offpeakluxury again,thank you.

Staff helpfull and polite .Unortunately bad meal burnt bun and black burger did inform staff who was told we would have refund but nothing came off the bill very bad experience for luxury meal .

Excellent website.

The Lady, I spoke to, was very helpful and friendly. She tried her best to help me to get what I asked for

I needed specific requirements and found the staff very helpful. They not only found a hotel offering these but also found a fantastic deal. The staff were friendly and polite and most efficient. Will use this firm again.

Friendly Approach and did everything needed to assist with booking

I gave my son a £200 voucher and explained to their customer services that due to my husband being seriously ill he hasn’t been able to use the voucher . He thought it was valid for two years but had unfortunately expired after 18 months. I asked if , as a good will gesture, they could honour part of the voucher . We understood the deadline had passed but thought given we were previous customers there would at least offer a goodwill gesture of some sort . They flatly refused to even offer £10 off. I have since realised that many of the hotels they use do their own special offers that are on a par so worth going straight to the hotels. They would have got the money back several times over if they had least offered a token gesture but decided to pocket the unused voucher money of £200 themselves . There seems to be a recurring theme from the reviews of how shabbily customers are treated once OPL have your cash regardless of circumstances .

Very easy website to use. I needed to change the date and that was done without any effort. Would definitely use the website again

This company let's you make your booking, take thr card payment etc but doesn't actually confirm the booking until, for us it was the following day, after mid day. We were due to travel the next morning so went from thinking we were going away to being told the hotel may be full. I will not be using off peak again as I feel the uncertainty as to whether the booking was accepted or not is not good business practice in todays computerised world.
Very disappointed with the service and attitude of the lady who rang me three times nit picking at the booking.

Positives first. We were upgraded to The Cariad Suite which was absolutely superb! Amazing staff on reception, giving a warm welcome. We were so delighted to stay there!! I feel so guilty giving a three star, I really do. Another positive, the food was really good and the staff could not be friendlier and accommodating. Ok the negatives … the spa guys ! What’s happened ! It seriously needs an upgrade. I’m not going to list it all because I’m sure you know what you need to do., it’s really letting you down. So disappointing 😢

Appalling company despite a contract as stated in their terms and conditions they cancelled my reservation, bought in good faith, due to a pricing error in my favour. However, had I made the mistake their terms and conditions say they are not obliged to amend the contract.
From the reviews it seems they are rather inflexible if an error by the customer is made. I think it’s really unfair that this business thinks their own terms and conditions do not apply and write misleading information about points of law in their communications to mislead their customers into thinking they have no case to answer.
I wouldn’t mind but the only reason they realised their mistake was when I emailed with a query. Having sent me written confirmation including the phase PAID IN FULL. They suspended my payment and have now returned it and have tried to tell me there was never a contract when my solicitor has confirmed that there certainly was, and I have every right to take them to court for breach of contract.
I think this company just thinks because it is difficult there is an expense to challenge them that wronged customers will just give up and go away. I will not and look forward to testing in Court whether or not a contract was breached. It’s not even about the holiday, it’s about the principle - wish me luck 🍀 The customer is not always right but sometimes Companies are definitely wrong - sometimes it takes a court to decide.
The reply by Off Peak Luxury is fabrication, I payed £225 pounds for the break I purchased not £1 a night that they have reported here, it was not clear it was a mistake at all. I have documentation that proves this, sadly they feel the need to lie and rewrite the facts, more proof that this company can not be trusted!

The booking of our Daily Telegraph was carried out smoothly

Booked a great value stay through offpeakluxury but then got ill at the last minute. These guys did everything they could to help in a difficult situation, when the amendment/cancellation period had ended. Highly recommend them! Very helpful and do what they can 👍🏼😃

Clear & straight forward communication / booking process clear & plenty information