Offpeakluxury レビュー 

The excellent support and advice provided by Paula throughout the process made it so easy to book the holiday we wanted.

This company took a booking from us we paid up front. When we got to the hotel (150 miles away) we were told that the booking had been cancelled as OPL Leisure Group had not paid their bills. We had to fork out for a nights stay and a meal before driving the 150 miles back home. We are both beyond our mid 70's and this was unacceptable. They offered us a £150 voucher to use on another of their holidays. We declined.

Many was very helpful and found exactly what we were looking for and confirmed the booking very quickly.

Several phone calls between us, as we had a number of quite specific requirements. Your staff were patient and helpful at every stage and could not have been more pleasant.

Fantastic pricing for my luxury Edinburgh hotel break. Even better value than secret escapes as i get a bottle of prosecco in my room on arrival, for the same price. Will book with you again

While the staff on the new booking line are helpful and friendly, (thank you Paula) the "customer service" member of staff I eventually spoke to ( after 6 phone calls and 3 emails) was unhelpful to the point of being downright rude. I don't believe in mentioning names involving a complaint in a public domain, but hopefully it will be apparent who the member of staff is. It's hard to believe there would be more than one who behaves this way.

There's no direct phone line for customer service enquiries, so calls have to be made via the new sales team, which is a convoluted process and a wholly unnecessary complication.

Requests by email for a call back are repeatedly ignored, until they are threatened with escalation. When I did receive a call back, the advisor was unpleasant, argumentative and as unhelpful as it was possible to be.

Given that our enquiry related to a possible cancellation or postponement due to a terminal illness diagnosis, it's hard to imagine a more sensitive subject being handled so appallingly. The caller was actually cruel and heartless in her lack of empathy.

Even if nothing could be done, there are ways of delivering that message in a sympathetic and caring way.

Perhaps her manager would listen to the, hopefully recorded, call and give her some hints on true customer service.

We booked the Mosborough Hall through Offpeakluxury to meet up with friends. The offer was a two night break that included an evening meal on the first night and a complimentary room upgrade on arrival (which none of us received). The hotel looks lovely on the outside with a degree of historic charm. Unfortunately that charm is left at the front door, after all this is supposed to be a Best Western Plus hotel the inside lets it down. The rooms we and our friends had were dated with tatty furniture, lumpy beds that were not very comfortable mould around the bath and taps. They don't even make up your room "To reduce the impact on the environment" Not sure we would have stayed if we had known this was now their policy.

The Evening meal was just about okay, really nothing better than pub grub. I say that because three of us ordered chicken which when served were all identical in shape and size felt is was pre-packed food.

The breakfast was also just about ok. It was made to order on the first day but then became a buffet on the second day.

It certainly wasn't worth what we paid for the break and it certainly wasn't what I would call luxury. I'm not sure who vets the hotels on offer and it is maybe something Offpeakluxury needs to look at

Good, old-fashioned customer service experience. Phone answered promptly; the lady I spoke with was very helpful; and, she was incredibly efficient. It was a pleasure to deal with your company. Such a rarity these days.

What I liked the most about my booking experience was that the customer services were extremely helpful and they offered personalised support. They listened and did find what I was looking for! With great offers!!! They were also very quick in their responses and finding offers that matched my request.

Very easy to use and a great deal on my hotel will be using every time I book a hotel now

Rubbish,cannot recommend. Terrible customer system . Horrendous voucher cancellation policy . Tread with caution with any booking .

We had seen an offer of three for the price of two nights but that did not seem to apply when we booked for three nights. We look forward to our stay.

Nothing luxury about this room, small, walls covered in huge marks and window covered in film to obscure except for a small bit above head level. Food menu basic, 3 courses well within the the £30 per head allocated. We gi on a lot of deals, first via Offpeakluxory.

Both Paula and Mary were very efficient and really lovely people to speak to. Very, very helpful and courteous. A pleasure to speak to. I felt they went out of their way to help us get the best holiday break we could have. Cannot praise them highly enough. Thank you to both

We have received the voucher for birthday to use at lion quays hotel and spa. When we decided to book it asked me to pay additional £75 due to seasonal price change which think it’s extremely unfair. And We did not go over the expiry date. Also Champagne definitely wasn’t worth £70 !!
When I looked on their website after our stay (out of curiosity) to book a last min voucher myself and book specific date it didn’t ask me to pay extra £75.

We spoke with a pleasant agent who was knowledgeable about the property that we were booking. Nice service.

Absolutely amazing few days away at Sandburn Hall. Hotel was immaculate and the Tykes Restaurant was fabulous. Food first class and staff absolutely great, we enjoyed every minute.
Brilliant value for money 💰
We will definitely be back

A lady called Ann Marie took my booking, she encouraged me to take insurance as way need to change date or even cancel. It was an easy process to book and the lady was very pleasant and helpful. A good start to what were is lovely break!

Made the booking this morning with Clare - what a joy to speak with a company representative who is both helpful and very efficient - thank you Clare.