I dealt with Ella Ford, Home Designer throughout my enquiries. Ella was outstanding throughout my many email enquiries; following up each one with detailed information. Researching other items and s... もっと見る
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As a resident of Northern Ireland, unfortunately we don’t not have any local OKA stores to visit in person. We have previously purchased furniture from OKA and it’s still looking great after over 20 y... もっと見る
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Settee arrived but the delivery men said they didn’t have the authority to unpack it and take away packaging. I immediately phoned OKA and spoke to Grace who said it had been an oversight on... もっと見る
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Needed some sofas so popped into Oka Bath and was greeted by a lovely lady called Lynda. I wasn’t sure about colours and fabrics but Lynda couldn’t have been more helpful (she even sent me images o... もっと見る
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企業情報
当該企業による記述
In the heart of Bath sits our gorgeous Georgian-fronted townhouse store, complete with the honey-coloured stone typical of the city. Right in the centre of things, on the bustling Milsom high street, it’s surrounded by popular interiors, fashion and gift shops, as well as independent cafes, and is a short walk from the pleasure gardens and historic homes of famed authors, architects and thinkers such as Jane Austen and Beau Nash. Previously home to Parkhouse and Co. Oriental Goods Depot, purveyors of “fancy goods”, our building was carefully chosen to showcase our seasonal looks , curated by our talented visual team to help you imagine what our pieces might look like in your home.
連絡先
26-27 Milsom Street, BA1 1DG, Bath, 英国
- +44 1225 443074
4.8
優良
304件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I dealt with Ella Ford
I dealt with Ella Ford, Home Designer throughout my enquiries. Ella was outstanding throughout my many email enquiries; following up each one with detailed information. Researching other items and sending me links to alternative items when items don’t fit or were sold out. Always going beyond what was/is expected! She provides a personal, friendly and reliable service - just a joy to work with.
2026年6月2日
自発的なレビュー
OKA - Bath からの回答
Dear Ellen,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear about your experience with Ella and the exceptional support she provided throughout your project.
Ella's dedication, attention to detail and willingness to go above and beyond for our customers are qualities we greatly value, so it's fantastic to hear how much you appreciated her help. We'll be sure to pass your kind comments on to her, and we're certain she will be thrilled to receive such lovely feedback.
Thank you again for your support, and we look forward to helping you with future projects and purchases.
Kind regards,
OKA
Excellent help and service
Excellent help and service in the Bath shop. Efficient and prompt delivery and delighted with my new ottoman stool.
2026年6月16日
OKA - Bath からの回答
Dear Mrs Packham,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you received excellent service from our Bath team and that your delivery was prompt and efficient.
It's wonderful to know that you're delighted with your new ottoman stool, and we hope it brings you many years of enjoyment.
Thank you again for your kind feedback and support. We look forward to welcoming you back to OKA again soon.
Kind regards,
OKA
Quality items and great customer service
I've been shopping at Oka for many years and never been disappointed. They have quality items that stand the test of time. Timeless pieces that never seem to date.
We feel it's cool and contemporary.
You get what you pay for, high quality beautiful items you are proud of.
It goes without saying the staff are great and they provide fantastic customer service.
We love our Bath Oka shop
2026年6月14日
OKA - Bath からの回答
Dear Sarah
Thank you for your fabulous review. We are so pleased to hear you have consistently enjoyed shopping with us over the years and we appreciate your kind words about our Bath store. It is wonderful to know our items bring lasting satisfaction, and that our team provides excellent service.
We greatly appreciate your loyalty and support.
Best wishes
OKA
Excellent service
The shop let me know the item I wanted was on offer, and Ella was wonderful - she got the delivery expedited and answered all my questions promptly and patiently!
2026年6月17日
自発的なレビュー
OKA - Bath からの回答
Dear BM
Thank you for your kind review. We’re delighted to hear that you received such lovely and helpful service from our Bath Store and we hope that you are happy with your purchase.
We greatly appreciate your feedback and hope to welcome you back again soon.
Warm regards
OKA
A Northern Ireland customer
As a resident of Northern Ireland, unfortunately we don’t not have any local OKA stores to visit in person. We have previously purchased furniture from OKA and it’s still looking great after over 20 years. We were interested in the Coleridge armchair but needed to check the colour before purchasing. As it was not possible to obtain fabric samples, we were put in touch with Natasha at the Bath store and she has been very helpful. She responded promptly to all our queries and sent photos of the armchairs to help us decide. Also helped with choosing co-ordinating accessories. Hope to visit the store sometime in the future!
2026年6月18日
自発的なレビュー
OKA - Bath からの回答
Dear Julia
Thank you for taking the time to share your review. We are so pleased to hear about your positive experience with us, especially your long-standing satisfaction with our furniture.
It is wonderful to know that Natasha was able to assist you so effectively with your armchair and accessories options, despite the distance.
We truly appreciate your kind words and we look forward to welcoming you in the future!
Warm regards
OKA
Had a lovely experience with Ella in…
Had a lovely experience with Ella in the Bath store, she was very patient and helpful creating a lovely design for my sitting room
I will certainly go back to the store
when I need more furniture & accessories for other rooms in the house
2026年6月4日
自発的なレビュー
OKA - Bath からの回答
Dear Sarah
We’re delighted to hear that your visit to our Bath store was such a positive experience and that Ella provided such attentive and helpful guidance while designing your sitting room. It’s great to know the information you were given proved valuable.
We truly appreciate your feedback and hope to welcome you back again soon.
Warm regards,
OKA
Ella in the Bath store was fab
Ella in the Bath store was fab! Really helped me to visualise the sofa in situ using computer wizardry that would have floored me! Thanks so much!
2026年6月17日
自発的なレビュー
OKA - Bath からの回答
Dear Ann
Thank you for your lovely review. We are delighted to hear that you enjoyed your visit to our Bath store and Ella provided such fabulous service. It's wonderful that her guidance proved so helpful in visualising the sofa in situ.
We truly appreciate your support and we hope that you will visit us again soon!
Warm regards
OKA
Needed some sofas so popped into Oka…
Needed some sofas so popped into Oka Bath and was greeted by a lovely lady called Lynda. I wasn’t sure about colours and fabrics but Lynda couldn’t have been more helpful (she even sent me images on her day off). She always had smile on her face and let me take my time understanding that it is a big decision to make. I eventually bought 2 armchairs and 2 sofas and thanks to Lydna I can’t wait for delivery. I believe her surname was Brennan….
2026年6月1日
自発的なレビュー
OKA - Bath からの回答
Dear Luana
Thank you for your wonderful review.
We're thrilled to hear that you enjoyed your shopping experience at our Bath store and received such helpful and welcoming service from Linda. We're so pleased she could assist you with finding the perfect armchairs and sofas, and we hope that you love them when they are available for delivery.
We truly appreciate your support and we hope that you will visit us again soon!
Warm regards
OKA
Lovely Linda and Ellie made the…
Lovely Linda and Ellie made the experience - a real credit to Oka and actually I bought more because of the service I received. The cushions are perfect and really tie the scheme together.
I really miss the Oka catalogue still and think you have a lost quite a few sales because it’s not so easy to browse on line as it was and get inspiration from.
2026年6月11日
OKA - Bath からの回答
Dear Ginny,
Thank you for taking the time to leave such a thoughtful review. We're delighted to hear that Linda and Ellie made such a positive impression during your visit to our Bath store, and we'll be sure to pass your kind comments on to them.
It's wonderful to hear that you're so pleased with your purchase and that it has helped bring your scheme together perfectly. We also appreciate your feedback regarding the catalogue and understand the value it offered for inspiration and browsing. We'll ensure your comments are shared with the relevant teams.
Thank you again for your support, and we hope to welcome you back again soon.
Kind regards,
OKA
Delivery
Settee arrived but the delivery men said
they didn’t have the authority to unpack it and take away packaging.
I immediately phoned OKA and spoke to Grace who said it had been an oversight on their part and apologised She got in touch with the delivery company and they got the drivers to return which they did within about 15minutes and unpacked the settee..
All a bit stressful as
I have to say that I had visions of looking at a huge cardboard box for days rather than my lovely new leather settee.!
Please make sure the correct instructions are sent to the delivery company in future
Love the sofa
2026年5月30日
OKA - Bath からの回答
Dear Dee
Thank you for taking the time to share your feedback, and we are sorry for the problem you encountered with our delivery partners.
Our home delivery service is designed to include delivery to the room of choice, unpacking of furniture, removal of all packaging materials, and assembly where applicable.
We are pleased that Grace, in our customer service team, was able to resolve the issue and the crew returned to unpack your sofa and remove the packaging.
Your feedback is invaluable and we apologise for the inconvenience you have been caused.
Kind regards
OKA
Garden furniture
Garden furniture , floor lamp and large vase.
As always was a pleasure shopping at the Bath store and Alex and Linda and Ella were so helpful. We particularly appreciated the 40% sale discount on the garden furniture which we love.
2026年6月5日
OKA - Bath からの回答
Dear Kim,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you had another positive experience in our Bath store, and we'll be sure to pass your kind comments on to Alex, Linda, Ella and the wider team.
We truly appreciate your continued support and hope you enjoy your new additions to your home and garden. We look forward to welcoming you back again soon.
Kind regards,
OKA
Recently had a lovely 4 poster bed…
Recently had a lovely 4 poster bed delivered, I had a few issues with the delivery date for this bed but Natasha and Alex were very helpful in making sure a new date was sorted out for me and checked to see if i was happy with the bed after it had been delivered and built.
The bed is very solid and a unique design.
Thank you OKA. :-)
2026年6月10日
自発的なレビュー
OKA - Bath からの回答
Dear Annabel
Thank you for your lovely review. We’re delighted to hear that you received such lovely and helpful service from Natasha and Alex at our Bath store and we are thrilled that you are happy with your 4 poster bed.
We are sorry to hear of the problems you encountered with the delivery date for your bed, but are pleased that these were quickly resolved for you.
We greatly appreciate you sharing your experience and hope to welcome you back soon.
Kind regards
OKA
Ordered and delivered within a week
Ordered and delivered within a week, polite and helpful delivery team. Overall a great experience
2026年6月5日
OKA - Bath からの回答
Dear Mark,
Thank you for taking the time to leave your review. We’re delighted to hear that everything went smoothly and that you had a positive experience from start to finish. We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
OKA - Bath からの回答
Dear Alison,
Thank you for taking the time to leave your review. We’re delighted to hear that you had such a positive experience, and we’ll be sure to share your feedback with the Bath team.
We really appreciate your support and hope to welcome you back again soon.
Kind regards,
OKA
OKA - Bath からの回答
Dear Carolyn
Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your visit and received such friendly and knowledgeable service.
We thank you for choosing OKA and look forward to welcoming you again soon.
Kind regards,
OKA
Thank you to Alex and Natasha
Both Alex and Natasha have been really helpful at Oka in Bath. Even when there was an order issue (and these things can sometimes happen) they have been on it, going the mile and delivering great customer service with really prompt communication. Thank you.
2026年6月1日
自発的なレビュー
OKA - Bath からの回答
Dear Kate
Thank you for your generous review. We are sorry to hear that you had an issue with your order, but very pleased that Natasha and Alex were able to resolve it so quickly. It's wonderful to hear that you received such exceptional service - the team will be delighted with your feedback.
Thank you for choosing to shop with us and we hope we will see you again soon.
Kind regards
OKA
Five stars for the quality of the…
Five stars for the quality of the garden table set and for the price (40% off in the sale!).
But one star for the delivery company.
2026年5月30日
OKA - Bath からの回答
Dear Elspeth
Thank you for taking the time to share your experience and we are thrilled that you were able to purchase your garden furniture in our recent promotion - hopefully the sunshine will return soon!
We are sorry for the problems you encountered with your delivery, and will ensure that this is reviewed with senior management at our delivery partners.
We appreciate your feedback and please do reach out to our customer service team, on 03330 042042, should you require any assistance.
Kind regards
OKA
Great product and service
Great product, excellent service in store including a follow up to advise me of offers. Easy helpful delivery.
2026年5月23日
OKA - Bath からの回答
Dear Liz
Thank you for your kind words. We're happy to hear that you had such a positive experience in our Bath store and that your delivery arrived promptly.
The team will be thrilled with your feedback and we hope that you will visit us again soon.
Kind regards
OKA
Great Store
The Bath Oka store is one of my favourites it is a lovely airy store. What makes this store is the staff, they are so helpful and so knowledgeable. Especially Natasha store manager .
2026年5月2日
自発的なレビュー
OKA - Bath からの回答
Dear Jules
Thank you for your wonderful review.
We're thrilled to hear that you always enjoy your shopping experience at our Bath store and receive such helpful and welcoming service from Natasha and her team, and we will be sure to pass on your kind comments.
We truly appreciate your support and look forward to your next visit.
Warm regards
OKA
The delivery was excellent
The delivery was excellent. Kept in touch with approximate time of arriving. The delivery man was most helpful.
Quite a difference from a previous experience.
2026年5月29日
OKA - Bath からの回答
Dear Barbara
Thank you for your review. We are pleased that everything went smoothly with your order and delivery, and you were kept informed of the drivers arrival time.
Your feedback means a lot to us and we do hope that you will visit us again soon.
Kind regards
OKA
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