We always like visiting the Broadway showrooms where everything is displayed so wonderfully. On this visit we bought a set of prints and a linen tablecloth which was hugely reduced. Charlotte helped u... もっと見る
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The initial order arrived damaged - due to very poor packaging and protection. However, OKA were excellent in their response to the problem - noting the need to ensure better standards on delivery s... もっと見る
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Firstly I have found the help of your home stylist extremely good. Giving me confidence to purchase a rug , side tables and coffee tables and to help me in the next few weeks to select some cushions.... もっと見る
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Lovely welcome as I entered the store in Broadway, being disabled I couldn’t use the stairs , thought they were upstairs I wanted some flowers to compliment my new kitchen table. An assistant came and... もっと見る
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企業情報
当該企業による記述
In the quintessentially English village of Broadway, this gorgeous Georgian farmhouse displays our range of furniture and accessories in a homely setting. The countless period features, from original fireplaces to traditional wooden beams offer the perfect backdrop to our British-designed collection. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home. The house itself is worth coming to explore just as much as our ranges are, with its decorative mouldings and wooden architrave doorways.
連絡先
46 High Street, WR12 7DT, Broadway, 英国
- +44 1386 859631
4.8
優良
324件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very friendly staff at Broadway
Very friendly staff at Broadway, gift wrapped my purchase with patience.
2026年10月2日
OKA - Broadway からの回答
Dear Sian
We are so pleased to hear that you had such a wonderful visit to our Broadway store. It is lovely to know that our team took the time and care to wrap your purchase so beautifully. We truly appreciate your thoughtful feedback and hope to welcome you back again soon.
Warm regards
OKA
Successful Broadway showroom visit.
We always like visiting the Broadway showrooms where everything is displayed so wonderfully. On this visit we bought a set of prints and a linen tablecloth which was hugely reduced. Charlotte helped us this time and agreed to let us take away the set of prints as they had two sets on display. The manager was also very helpful and they both carried the items to our car which was in their very handy car park behind the showroom. A very productive visit and ps. The tablecloth fitted perfectly when we got home!
2026年10月3日
自発的なレビュー
OKA - Broadway からの回答
Dear Howard
We are so pleased to hear that you had such a wonderful and productive visit to our Broadway store. It is fantastic to know that our team was able to assist you with taking home the set of prints and carrying your purchases to your vehicle. We are also thrilled to hear that your new linen tablecloth turned out to be the perfect fit. Thank you for sharing your kind feedback, and we look forward to welcoming you back again soon.
Warm regards
OKA
Great Customer Service Response to Problem
The initial order arrived damaged - due to very poor packaging and protection.
However, OKA were excellent in their response to the problem - noting the need to ensure better standards on delivery services.
Their response led to us trying the service again.
2026年10月1日
OKA - Broadway からの回答
Dear Robert
Thank you for sharing your feedback with us. We regret that your initial item arrived in poor condition due to inadequate protective wrapping. We are glad our customer service team was able to resolve the issue promptly and restore your confidence. We appreciate your patience and look forward to providing you with a much better experience next time.
Kind regards
OKA
OKA - Broadway からの回答
Dear Joanne,
We’re pleased to hear that you received polite and professional service during your visit to our Broadway store.
Thank you for your kind feedback.
Kind regards,
OKA
Friendly and professional help from…
Friendly and professional help from both delightful ladies in the shop. Always a pleasure visiting OKA Broadway.
2026年9月26日
OKA - Broadway からの回答
Dear Fiona,
We’re so pleased to hear that you always enjoy visiting our Broadway store.
It’s lovely to know the team looked after you with such friendly and professional service. We’ll be sure to pass your kind feedback on.
Kind regards,
OKA
Ordered through the shop in Broadway
Ordered through the shop in Broadway, great shop and staff. Arrived in perfect condition in proper packaging. Prompt too!
2026年9月29日
OKA - Broadway からの回答
Dear Customer,
We’re so pleased to hear that the Broadway team looked after you well and that your order arrived promptly and safely.
Thank you for your kind feedback — we’ll be sure to pass it on.
Kind regards,
OKA
OKA - Broadway からの回答
Dear Ms Brain,
We’re so pleased to hear that you enjoy our range of pieces.
Thank you for your kind feedback, and we hope to welcome you back to OKA again soon.
Kind regards,
OKA
Excellent in store help…
Firstly I have found the help of your home stylist extremely good. Giving me confidence to purchase a rug , side tables and coffee tables and to help me in the next few weeks to select some cushions. Her name is Clare Kelly from the Broadway Shop
2026年9月26日
OKA - Broadway からの回答
Dear Denise
We're so pleased to hear about your wonderful experience and that Claire provided such excellent help and confidence in choosing your new pieces. We look forward to assisting you further with your cushion selection.
Best wishes
OKA
I was looking for a particular lamp for…
I was looking for a particular lamp for reading and the gentleman was extremely helpful and obliging.
2026年9月24日
OKA - Broadway からの回答
Dear Ian,
Thank you for your lovely review. We are delighted to hear that you received such helpful and attentive service in our Broadway store.
We will be sure to share your kind comments with the team.
Kind regards,
OKA
Lovely place to visit
We visited the Broadway branch. An amazing building and very well merchandised. We bought some lampshades and they look lovely in our sitting room.
2026年9月23日
OKA - Broadway からの回答
Dear Victor
Thank you for your lovely feedback! We are so pleased to hear you enjoyed your visit to our Broadway location and that you found our merchandising to be excellent. We're thrilled to know the lampshades look great in your sitting room.
We truly appreciate you sharing your experience and hope to welcome you back soon.
Warm regards
OKA
Great experienece
We visited store in Broadway, what a stunning building and so well decorated to demonstrate the potential that OKA products have.
2026年9月18日
OKA - Broadway からの回答
Dear Paul
Thank you for your wonderful feedback. We are so pleased to hear you enjoyed your visit to our Broadway store and appreciated how we showcase our products. We hope to welcome you back again soon.
Kindest regards
OKA
OKA - Broadway からの回答
Dear Sharon
Thank you for your wonderful feedback. We are so pleased to hear that our Broadway team provided you with such helpful service during your visit. We appreciate you taking the time to share your positive experience.
Kindest regards
OKA
Beautiful location
Beautiful location, beautiful building, stunning products. Friendly and helpful staff. I will go back again and again and again.
Website is also great. Just wish delivery charge was a tad lower.
2026年9月19日
OKA - Broadway からの回答
Dear Rachel
Thank you so much for your fantastic review! We are thrilled to hear you enjoyed your visit to our Broadway store and appreciated the beautiful location, and our products. It's fantastic to know our team was friendly and helpful, and we are also pleased that you find our website easy to navigate. We understand your feedback regarding delivery charges and will certainly pass your comments on to the relevant teams.
We look forward to welcoming you back again and again!
Best wishes
OKA
Must have shop
I go into this shop to look at the amazing building in Broadway. But on walking around you cannot help but find something you absolutely must have. Its a must have shop
2026年9月13日
OKA - Broadway からの回答
Dear Em,
What lovely feedback to receive.
We’re so pleased you enjoy visiting our Broadway store and always manage to find something special while browsing.
Kind regards,
OKA
Brilliant service and goods
Really happy with the furniture we’ve ordered and received from Oka. A genuinely enjoyable experience from start to finish; from using the website, visiting the showroom and the delivery service. But the cherry on top has been the amazing help we’ve received from Claire Kelly as part of the complimentary interior design service. Claire’s help has been invaluable- she’s never been pushy for us to purchase anything, she’s come up with a beautiful and thoughtful scheme and listened and really understood what would best suit our lifestyle (busy home, young children etc). Additionally, she’s checked in regularly ensuring we’re happy and that the delivery was well coordinated and that we’ve been kept up to date on a made to order item’s status. Very pleased with the service and furniture and I couldn’t sing Claire’s praises highly enough-she’s been a real joy to work with and would ensure that the Broadway Oka store is first on our list for future projects. Thank you
2026年9月9日
OKA - Broadway からの回答
Dear Amy
Thank you for your truly wonderful feedback. We are so pleased to hear you had such a positive experience with us, from browsing our website to the delivery of your furniture. It is wonderful to know that Claire was invaluable in creating a beautiful and thoughtful scheme that perfectly suits your busy family lifestyle.
We appreciate your kind words and look forward to assisting you with future projects.
Best wishes
OKA
Fantastic service from Claire and Sarah…
Fantastic service from Claire and Sarah in the Broadway store. They are great ambassadors for the brand.
2026年9月5日
自発的なレビュー
OKA - Broadway からの回答
Dear Stevie
Thank you for your lovely feedback. We’re so pleased to hear how much you enjoyed your visit to our Broadway store, and that Sarah and Claire made you feel so welcome. We're always striving to provide excellent customer service and we are thrilled to know we met your expectations.
We appreciate your support and hope to welcome you back soon.
Warm regards
OKA
OKA - Broadway からの回答
Dear Irene
Thank you for your wonderful review. We're so pleased to hear you enjoyed your visit to our Broadway store and found our team to be so friendly and helpful.
We hope to welcome you back again soon.
Kind regards
OKA
Shop outstanding/ Delivery company extremely disappointing
Sarah at the shop in broadway made our experience great extremely helpful.
However you’re delivering company made the experience disappointing as they refused to help my wife unpack and lay the rug out , just dumped in the dining room and didn’t take any of packaging away
2026年8月31日
自発的なレビュー
OKA - Broadway からの回答
Dear Gaynor
We're so pleased to hear you had a positive experience at our Broadway store. It's wonderful to know Sarah provided such friendly and helpful assistance.
However, we are very sorry to learn about the issues you encountered with the delivery service. This is certainly not the standard of service we aim to provide, and we understand your disappointment. We will be sure to pass your feedback on to our delivery partners to address these concerns.
Thank you for sharing your feedback and we apologise for the inconvenience you have been caused.
Kind regards
OKA
Staff not very friendly
Staff not very friendly, they don’t even say hello when I go in most of the time
2026年9月4日
OKA - Broadway からの回答
Dear Jacqueline
Thank you for taking the time to share your review.
We are sorry to read that your in-store experience did not meet the standard you quite rightly expected. We recognise how important warmth, attentiveness, and courtesy are, and we regret that this was not consistently demonstrated during your visits.
Your feedback has been passed to the relevant management teams for review and we hope to have the opportunity to provide you with the level of service you would normally expect from us on your next visit.
Kind regards,
OKA
OKA - Broadway からの回答
Dear Mrs Comyn
Thank you for taking the time to share your feedback. We are so pleased to hear that you always find our Broadway team welcoming, helpful, and efficient during your visits. We truly appreciate your kind words and hope to welcome you back again soon.
Best wishes
OKA
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