Ross was an amazing help to us today - the best service we've received in an OKA store to date. He was friendly and very knowledgeable - providing considered, honest and good advice - allowing you to... もっと見る
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Niall Doherty was incredibly helpful at the Chelsea store. He really went above and beyond to help me choose the furniture, try out possibilities in the shop (and in the window!) and then follow up on... もっと見る
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Well presented excellent furniture in the Chelsea store with helpful staff, however, badly let down by the appalling delivery service of our garden furniture. After a few changed delivery dates we had... もっと見る
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Lovely staff in the Chelsea branch. We were in a hurry with a train to catch towards the end of the day and they helped with the sale in double quick time. Armchair arrived and after the delivery I... もっと見る
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企業情報
当該企業による記述
Our beautiful glass-fronted flagship store is located in the heart of London’s design scene, a stone’s throw away from the stylish King’s Road, where you will find countless high-end fashion and interiors shops. Our entire collection of furniture and accessories can be explored across the three floors, with pieces styled in seasonal room sets. Explore our light-filled upper floors or our moodily lit lower floor, styled by our visual team to give you abundant inspiration.
連絡先
155-167 Fulham Road, SW3 6SN, London, 英国
- +44 20 7581 2574
4.5
優良
334件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great cutlery set.
We are very pleased with the green pompadour cutlery set. Lightweight and casually elegant. The item arrived just in time to host a pre Christmas dinner party!
2025年11月29日
OKA - Chelsea からの回答
Dear Andy,
Thank you for your lovely review. We’re delighted to hear that your new cutlery set has been such a welcome addition and arrived in perfect time for your gathering.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Praise to Ross
Praise to Ross.
We went to OKA's store in Chelsea to buy new cushions for our lounge. Ross was exceedingly helpful and attentive, which included valuable information about the items that would sale soon. A spotless job!
2025年11月19日
OKA - Chelsea からの回答
Dear Luis,
Thank you for your wonderful review. We’re delighted to hear that your visit to our Chelsea store was such a positive experience and that you received attentive and helpful guidance while choosing your cushions. It’s great to know the additional information you were given proved valuable.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Unpleasant staff
Unpleasant staff. I made a special trip - 45 minutes on the train with a heavy bag - and couldn’t find the shop as google maps sent me the wrong way. I called to ask the address and say that I was just a few minutes away. I got there to find they had turned off the lights three minutes before closing. The manager obviously wanted to shut up shop early and go. I explained I don’t live in London and I’d raced there specially after a work visit and knew exactly what I wanted to buy but was given a very condescending no and sent away. It’s typical snooty attitude from big retail you never get this kind of treatment shopping local and independent. Has put me off buying there again.
2025年11月21日
自発的なレビュー
OKA - Chelsea からの回答
Dear Katie,
We are sorry to learn of your recent experience when visiting our store. We appreciate the effort you made to travel into London and understand the inconvenience caused when arriving close to closing time.
We have sent you a request through Trustpilot to provide your contact details so that we may review this matter with the store team and follow up with you directly.
Thank you for bringing this to our attention.
Kind regards,
OKA
Excellent products and Customer Service…
Excellent products and Customer Service at Oka Chelsea! Thank you very much.
2025年11月9日
OKA - Chelsea からの回答
Dear Dave
Thank you for your wonderful review! We're delighted that you enjoyed our merchandise and found our team to be helpful. Providing exceptional service and quality products is our top priority, and we're so happy to know we met your expectations.
We look forward to welcoming you back again soon!
Kind regards
OKA
Praise to Ross
Praise to Ross, who did a wonderful job at the Chelsea store on the 15th of November assisting us in our purchasing cushions for our living room.
2025年11月15日
自発的なレビュー
OKA - Chelsea からの回答
Dear Luis
Thank you for sharing your experience. We're delighted to hear that Ross was so helpful and assisted in finding the perfect cushions for your living room. We will be sure to pass on your kind words to him and the Chelsea team.
Best regards,
OKA
I had ordered a tray to collect and…
I had ordered a tray to collect and when I got to the store it was ready for me. So no waiting around and very well packed as I had a long journey to make with it.
2025年11月8日
OKA - Chelsea からの回答
Dear Mrs Hatfield,
Thank you for your kind review. We’re delighted to hear that your order collection at our Chelsea store was smooth and efficient, and that the team ensured your tray was well prepared for your journey. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
The expertise of the staff member in…
The expertise of the staff member in assisting with my purchase.
2025年11月5日
OKA - Chelsea からの回答
Dear Customer,
Thank you for your kind review. We’re delighted to hear that you received knowledgeable and helpful assistance during your visit to our Chelsea store. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
OKA - Chelsea からの回答
Dear Karen,
Thank you for your lovely review. We’re so pleased to hear that you’re happy with your purchase and that you received great service during your visit to our Chelsea store. Your kind feedback means a great deal to us, and we hope to welcome you back again soon.
Kind regards,
OKA
I was served by Rachael
I was served by Rachael. She give super service. She was interested in what I was buying and helped me to decide.
2025年11月3日
OKA - Chelsea からの回答
Dear M Brown,
Thank you for your kind review. We’re delighted to hear that your visit to our Chelsea store was such a positive experience and that you received attentive and thoughtful service. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Shocked today to be charged £20 for…
Shocked today to be charged £20 for click and collect .
You’re out of touch with your customers
2025年11月2日
自発的なレビュー
OKA - Chelsea からの回答
Dear Annabel
We are sorry to hear of your disappointment regarding the recent changes to our Click & Collect charges.
Our Click & Collect fees are outlined on our website. We’ve introduced a small tiered fee to reflect the cost of picking, packing, and transporting Click & Collect orders to your chosen store. These costs have risen in line with increases in wages, employment costs, and fuel. Even with this charge, we still cover some of the cost ourselves, and our rates are consistent with other premium homeware and furniture brands.
Thank you for taking the time to share your feedback.
Kind regards
OKA
OKA - Chelsea からの回答
Dear Marylu,
Thank you for your kind review. We’re delighted to hear that our team in Chelsea were able to provide the information and guidance you needed. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Helpful knowledgeable staff
Helpful staff, v good product, efficient notification re availability & pick-up info
2025年10月21日
OKA - Chelsea からの回答
Dear Annie,
Thank you for taking the time to share your feedback. We are delighted to hear that you were pleased with both the service and communication you received, as well as your chosen product. Providing a smooth and helpful experience is something we strive for, and it’s wonderful to know this was reflected during your visit.
Kind regards,
OKA
Very bad welcome and service
Very bad welcome and service. I am a regular customer living in Switzerland. When I picked up my order at the shop in Chelsea, they hardly took care of me and refused to call a taxi because « it was their closing time ». I was kicked out of the shop, left with a large heavy box under the rain. Very rude and certainly not at the level of the expectations of an OKA client and prices
2025年9月26日
OKA - Chelsea からの回答
Dear Ms Demarquette,
We’re very sorry to hear about your recent experience at our Chelsea store and that you felt unwelcome during your visit. Your feedback will be reviewed with the store team to ensure we continue to deliver the high level of service expected from OKA. We do hope you’ll visit us again soon so we can provide the warm and attentive experience our customers value.
Kind regards,
OKA
I had an extremely helpful and charming…
I had an extremely helpful and charming shop assistant! Thank you
2025年9月23日
OKA - Chelsea からの回答
Dear Leyla,
Thank you for your lovely review. We’re so pleased to hear you received such helpful and charming service from our Chelsea team. Your kind words are greatly appreciated and will be shared with the store.
Kind regards,
OKA
OKA - Chelsea からの回答
Thank you for your lovely review. We’re so pleased to hear you received such friendly and helpful service from our Chelsea team. Your feedback means a lot to us.
Kind regards,
OKA
Quick and helpful service and plenty of…
Quick and helpful service and plenty of choice .
I love the OKA style 11September
XxxX
2025年9月11日
OKA - Chelsea からの回答
Dear Mr Granier-Deferre,
Thank you for your lovely review. We’re delighted to hear you enjoyed the quick and helpful service and found plenty of choice in our Chelsea store. It’s wonderful to know you love the OKA style — your kind feedback is much appreciated.
Kind regards,
OKA
OKA - Chelsea からの回答
Dear Ratika,
Thank you for your lovely review. We’re so pleased to hear you enjoyed our Chelsea store’s collection and received such fabulous service. Your kind words about the warmth of our team mean a great deal to us.
Kind regards,
OKA
Lovely shop, always something new
Always something new to see …hard to leave without purchasing a little something…staff alway pleasant and Allow you to browse but always on hand if needed
2025年9月15日
OKA - Chelsea からの回答
Dear Ms Freeman,
Thank you for your lovely review. We’re so pleased to hear you enjoy visiting our Chelsea store and always find something new to discover. It’s great to know our team strike the right balance between being attentive and allowing you to browse at your leisure.
Kind regards,
OKA
Sophia, Fulham road
Sophia, Fulham road, was super efficient dealing with my order over the phone! Goldstar quality!!
2025年9月15日
OKA - Chelsea からの回答
Dear Anna,
Thank you for your wonderful review. We’re delighted to hear that Sophia at our Fulham Road store provided such efficient and high-quality service. Your kind words will mean a great deal to her and the team.
Kind regards,
OKA
OKA - Chelsea からの回答
Dear Amanda,
Thank you for your lovely review. We’re delighted to hear you had such a great experience at our Chelsea store and found the team there incredible. Your kind feedback is greatly appreciated.
Kind regards,
OKA
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