The staff at Oka Chelsea have gone above and beyond to help us throughout the purchase and delivery of our sofa From being flexible with how long they would need to hold the sofa in the warehouse f... もっと見る
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Ross was an amazing help to us today - the best service we've received in an OKA store to date. He was friendly and very knowledgeable - providing considered, honest and good advice - allowing you to... もっと見る
企業が回答しました
From start to finish the customer service was excellent. Holly and team at the Chelsea store have gone above and beyond to support our sofa purchase and delivery. Couldn’t recommend Oka enough!
Well presented excellent furniture in the Chelsea store with helpful staff, however, badly let down by the appalling delivery service of our garden furniture. After a few changed delivery dates we had... もっと見る
企業が回答しました
企業情報
当該企業による記述
Our beautiful glass-fronted flagship store is located in the heart of London’s design scene, a stone’s throw away from the stylish King’s Road, where you will find countless high-end fashion and interiors shops. Our entire collection of furniture and accessories can be explored across the three floors, with pieces styled in seasonal room sets. Explore our light-filled upper floors or our moodily lit lower floor, styled by our visual team to give you abundant inspiration.
連絡先
155-167 Fulham Road, SW3 6SN, London, 英国
- +44 20 7581 2574
4.5
優良
336件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Sophia, Fulham road
Sophia, Fulham road, was super efficient dealing with my order over the phone! Goldstar quality!!
2025年9月15日
OKA - Chelsea からの回答
Dear Anna,
Thank you for your wonderful review. We’re delighted to hear that Sophia at our Fulham Road store provided such efficient and high-quality service. Your kind words will mean a great deal to her and the team.
Kind regards,
OKA
OKA - Chelsea からの回答
Dear Amanda,
Thank you for your lovely review. We’re delighted to hear you had such a great experience at our Chelsea store and found the team there incredible. Your kind feedback is greatly appreciated.
Kind regards,
OKA
A very sweet and helpful girl in the…
A very sweet and helpful girl in the cushion area upstairs was so efficient and focused. I have already praised her to a very nice assistant downstairs.
2025年9月1日
OKA - Chelsea からの回答
Dear Prue,
Thank you for your lovely review. We’re delighted to hear you received such efficient and attentive service from our team in the Chelsea store. Your kind words and praise will be shared with the colleague you mentioned — we know she’ll be thrilled to hear them.
Kind regards,
OKA
OKA - Chelsea からの回答
Dear Veri,
Thank you for your kind review. We’re delighted to hear you found our Chelsea team so friendly — your feedback is greatly appreciated and will be shared with them.
Kind regards,
OKA
OKA - Chelsea からの回答
Dear Monique,
Thank you for your kind review. We’re so pleased to hear you received such friendly and professional service from our Chelsea team. Your feedback means a great deal to us.
Kind regards,
OKA
Very disappointing experience
I placed a click-and-collect order with OKA on 8th August and was charged immediately. After 16 days with no updates or communication, I emailed their customer service—no response even after four days. I then called and was kept on hold for a long time before finally reaching someone. I requested to cancel the order, but received no apology, explanation, or acknowledgment of the delay. The response was abrupt and dismissive. Very disappointing experience for such an expensive item and poor customer service.
2025年8月28日
自発的なレビュー
OKA - Chelsea からの回答
Dear Katherine,
We are sorry to learn of the difficulties you experienced with your recent click-and-collect order. This is not reflective of the standards of service we seek to provide. While our Customer Service team has been managing an unusually high volume of enquiries, we recognise that this does not excuse the delay or the manner in which your cancellation request was handled.
We can confirm that your order has since been cancelled in line with your request. Please accept our apologies for the inconvenience caused, and be assured that your feedback will be shared with the relevant team for review.
Kind regards,
OKA
Faulty lamp
Subject: Assistance Required – Faulty Lamp
Dear Sirs,
I am writing to inform you that the lamp I purchased is not working properly. I have already sent an email regarding this issue but, unfortunately, I have not received any response. I bought the lamp in the shop. I don t live in London
Could you please let me know how to proceed in order to resolve this matter? I would appreciate your assistance with either a replacement or a refund.
Thank you in advance for your support, and I look forward to your prompt reply.
Best regards,
Marina Tarditi
2025年8月1日
OKA - Chelsea からの回答
Dear Ms Tarditi
We’re sorry to hear about the issue you experienced with your lamp and the difficulty in reaching us initially. We can see that one of our Customer Service team members has since contacted you directly to assist, and this matter is now being followed up.
Thank you for bringing it to our attention and for giving us the opportunity to resolve this with you.
Kind regards,
OKA
OKA has tremendously improved…
OKA has tremendously improved throughout the years. Their products look fantastic and the shop attendants were lovely to deal with.
2025年8月21日
OKA - Chelsea からの回答
Dear Laurence,
Thank you for your wonderful review. We’re delighted to hear you’ve noticed such a positive improvement over the years and that you were pleased with both our products and the lovely service from our Chelsea team. Your kind words mean a great deal to us.
Kind regards,
OKA
Excellent!
Ross was very patient and helpful as he offered suggestions and helped me find to the right lampshades (color and size )for my lamps ,in view of the colour scheme and theme of my study .
2025年8月12日
OKA - Chelsea からの回答
Thank you for sharing your experience. I’m delighted to hear that Ross was so helpful in finding the perfect lampshades for your study. I’ll be sure to pass on your kind words to him and the Chelsea team.
Kind regards,
OKA
Disappointing experience from a brand that positions itself as premium.
I bought cushion covers in-store and was handed the wrong colours by staff — something we only realised once home. After calling, we were told nothing could be done unless we came back in person. When I did, one of the replacements I received turned out to be ripped.
I spoke to the general manager, Kate, on the phone, who was rude and dismissive. She seemed to suggest we were trying to get a freebie and implied that we might not even be entitled to a refund — despite the item clearly being faulty.
We’ve now had to arrange a return again and will have to reorder the product ourselves online. This has taken far too much time and effort for a simple order, and the customer service has been well below what I’d expect from a brand like OKA. I won’t be shopping here again.
2025年8月3日
自発的なレビュー
OKA - Chelsea からの回答
Dear George,
We’re sorry to read about your experience. We understand how frustrating it must have been to encounter issues after your store visit. We’ve checked with the team and we’re pleased to see that this matter has already been resolved directly with the store.
Thank you for sharing your feedback, which we’ll ensure is passed on to the relevant team.
Kind regards,
OKA
Sophia was most effecient and kind!
Sophia was a great help when ordering my Griswood lamps! Quick and and with
a good sense of finding a solution! Thank you.Susanne
2025年7月27日
OKA - Chelsea からの回答
Dear Susanne,
Thank you for your kind words. I’m delighted to hear that Sophia was able to assist you so efficiently with your order — I’ll be sure to share your lovely feedback with her.
Kind regards,
OKA
I came to buy two cushion covers
I came to buy two cushion covers. I chose them myself, I had lots of time to think and choose which was nice. I was then looking for an assistant to come and help me.
He came up the stairs, the timing was perfect and I love my cushion covers. They are perfect!
2025年7月27日
OKA - Chelsea からの回答
Dear Victoria,
Thank you for your kind review. We’re so pleased to hear that you enjoyed your visit to our Chelsea store and found just the right cushion covers. It’s great to know the team were there to help at just the right moment.
Kind regards,
OKA
OKA - Chelsea からの回答
Dear Sharon,
Thank you for your lovely feedback. We’re so pleased to hear that our Chelsea team made your shopping experience such a pleasure.
Kind regards,
OKA
Prompt delivery of my lampshade
2025年7月17日
OKA - Chelsea からの回答
Dear Janet,
Thank you for sharing your feedback. We’re so pleased your lampshade arrived promptly and hope it looks wonderful in your home.
Kind regards,
OKA
Amazing customer service
2025年7月8日
Not good customer experience
Not good customer experience. I received an email stating that my online order could not be filled, despite the items being in store. I buy the items in store, I’m told a refund has been processed on the order but the refund doesn’t appear and I then receive emails prompting me to collect the order in store. I phoned the shop who didn’t help at all and then I phoned customer services who said they would process a refund. No explanation. An absolutely chaotic system.
2025年7月8日
OKA - Chelsea からの回答
Dear Sara,
Thank you for taking the time to share your feedback. We're sorry to hear about the confusion and inconvenience caused — this isn’t the experience we want our customers to have.
We appreciate you bringing this to our attention and will use it to help improve the way our systems and communication work together.
Best regards,
OKA
Amazing customer service from Sarita-…
Amazing customer service from Sarita- above and beyond!
2025年7月7日
自発的なレビュー
Very pleasant
2025年7月3日
The staff were super helpful and…
The staff were super helpful and friendly which made for a very pleasant
experience. .
2025年6月27日
I was charged for 5 pillows and bought…
I was charged for 5 pillows and bought only 4 both covers and gill
2025年3月28日
OKA - Chelsea からの回答
Dear Customer,
Thank you for your review. We’re sorry to hear about the issue with your pillow order. We can see that a refund has already been processed for you, but if you still have any questions or outstanding concerns, please don’t hesitate to call our Customer Service team, who will be happy to help.
Best wishes,
OKA
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