OKA - Froxfield レビュー 146

TrustScore 5段階評価の5

4.8

The Forge, Bath Road, Froxfield, SN8 3LD Marlborough, GB


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5つ星のうち5の評価

Really friendly helpful staff. Love the Gwendolen Serigraph Ottoman that I ordered. I purchase from this particular store regularly and it is always a pleasant experience. Store is beautifully pre... もっと見る

企業が回答しました

5つ星のうち5の評価

Debbie and Jane at the Marlborough store were fantastic , we are repeat customers due to these to ladies . They are so helpful and knowledgeable, always happy and we would recommend them to all of... もっと見る

企業が回答しました

5つ星のうち2の評価

The cushion covers are gorgeous so I have no complaints about the product. However I bought them very recently in your Marlborough store and while there I asked if there were any discounts coming up t... もっと見る

企業が回答しました

5つ星のうち5の評価

We came to look at the patio furniture Debbie. Bethany and Angela were so friendly and helpful, we purchased two chairs and cushions and wouldn't hesitate to return again.

企業が回答しました


企業情報

  1. 家具店
  2. インテリア デザイン店
  3. 照明専門店

当該企業による記述

Beyond the antique shops of market towns Hungerford and Marlborough, and the historic scenery of Stonehenge, you will find the charming village of Froxfield, home to our countryside flagship store, on the border of the beautiful Berkshire and Wiltshire counties. A mezzanine level showcases our unique collection of furniture and accessories, arranged into seasonal room sets by our talented visual team.


連絡先

  • The Forge, Bath Road, Froxfield, SN8 3LD, Marlborough, 英国

  • +44 1488 684250

4.8

優良

TrustScore 5段階評価の5

146件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Always helpful in Oka

Always helpful in Oka.
Lovely mirror and beautiful cushions

2026年2月27日
OKA - Froxfield ロゴ

OKA - Froxfield からの回答

Dear Mandy

Thank you for taking the time to share your experience. We’re really pleased to hear you enjoyed your visit to our Froxfield store, and are happy with your new mirror and cushions.

We truly appreciate your feedback and hope to welcome you back again soon.

Kind regards,
OKA

5つ星のうち5の評価

Great Experience

We have just bought a bureau from Oka which was very reasonable in the sale and just what we were looking for. We were helped by two exceptional members of your team namely Debbie and Bethany. They went above and beyond; so helpful and kind too. We are just renovating our house so will be back.
Thank you

2026年3月11日
自発的なレビュー
OKA - Froxfield ロゴ

OKA - Froxfield からの回答

Dear Jo,

Thank you for taking the time to share your review. We’re delighted to hear about your experience in our Froxfield store, and we’ll be sure to pass your kind feedback on to Debbie, Bethany and the team. It’s wonderful to know you found just what you were looking for, and we look forward to welcoming you back as you continue renovating your home.

Kind regards,
OKA

5つ星のうち5の評価

Amazing experience

Amazing experience. Sandra and Beth were so patient and kind with my faffing and I’m delighted with how it all looks at home.

2026年2月22日
OKA - Froxfield ロゴ

OKA - Froxfield からの回答

Dear Sarah

Thank you for taking the time to share such fabulous feedback.

We are delighted to hear that your experience at our Froxfield store was a positive one, and that you found our team helpful and accommodating. We aim to provide excellent customer service, and it's wonderful to know that we met your expectations; especially Sandra and Beth.

We truly appreciate your review and hope your new pieces are enjoyed for many years to come.

Kind regards,
OKA

5つ星のうち5の評価

Another excellent shopping experience

Another excellent shopping experience.
Tracy helped us to make two fabulous purchases and arrange the delivery the next day. Lovely items which are perfect for our home.

2026年2月12日
OKA - Froxfield ロゴ

OKA - Froxfield からの回答

Dear Louise

We are thrilled to hear that you had another wonderful visit to our Froxfield store and Tracey provided such an excellent experience, we are proud of our team and appreciate your kind words.

We are delighted that you the perfect items for your home and thank you for your continued support.

Your feedback means a lot to us.

Warm regards
OKA

5つ星のうち5の評価

Empty show room

Empty show room, helpful staff, almost immediate delivery undertaken efficiently

2026年2月16日
OKA - Froxfield ロゴ

OKA - Froxfield からの回答

Dear Simon,

Thank you for taking the time to share your review.

We are pleased to hear that you found our team helpful and that your delivery was arranged and completed efficiently. Your comments are greatly appreciated and valued.

Kind regards,
OKA

5つ星のうち5の評価

Visited Marlborough store

Visited Marlborough store today and met by Tracey and Debbie. Warm, knowledgable and helped us decide on 2 lamp bases. Nothing was too much trouble will definitely be back.

2026年2月21日
自発的なレビュー
OKA - Froxfield ロゴ

OKA - Froxfield からの回答

Dear Karen,

Thank you for taking the time to share your experience.

We are delighted to hear that you enjoyed your visit to our Marlborough store and that Tracey and Debbie were able to assist you so warmly and knowledgeably. It is always wonderful to know that our team helped make your decision an enjoyable one.

We truly appreciate your kind comments and look forward to welcoming you back on your next visit.

Kind regards,
OKA

5つ星のうち5の評価

Froxfield/Marlborough - thank you Bethany! such efficient and friendly help

I selfishly rang late on a Friday afternoon - but I would never have guessed from the reaction. Bethany answered, and knew exactly what I was talking about. She rang back as promised, very promptly, with further information, and then immediately arranged for the delivery, including a tiresome change of delivery address. When the paperwork arrived later by email I realised that she had had to stay late to deal with all this stuff, but it was such a pleasant encounter that you might have thought it took place in the middle of the day in normal office hours, rather than tiresomely late. Thank you so much!

2026年2月5日
OKA - Froxfield ロゴ

OKA - Froxfield からの回答

Dear Mrs Leigh

Thank you for your wonderful review. We’re delighted to hear that Bethany provided such an excellent experience. Our team takes pride in providing knowledgeable, helpful, and kind service and we truly appreciate your feedback.

Your feedback truly brightened our day, and we look forward to welcoming you back soon!

Kind regards,
OKA

5つ星のうち2の評価

Lovely product but bad customer service

The cushion covers are gorgeous so I have no complaints about the product. However I bought them very recently in your Marlborough store and while there I asked if there were any discounts coming up that could be applied but was told there were not. A couple of days later I got a brochure through the post offering a 15% discount on full priced items. That’s no way to treat your customers and has put me off returning.

2026年2月9日
OKA - Froxfield ロゴ

OKA - Froxfield からの回答

Dear JoH

Thank you for sharing your review and we’re very sorry to hear how disappointed you feel following your recent experience with OKA.

While we do regularly review our pricing and run promotional activity throughout the year, our discounts are not always planned far in advance, and we appreciate how frustrating it must have been to receive an offer shortly after your purchase. We have shared your feedback, regarding the timing and communication of our promotions, with the relevant team for their consideration.

Please do accept our apologies and if we can be of assistance, please reach out to our customer service team on 03330 042042.

Kind regards
OKA

5つ星のうち5の評価

We found all that we were looking for in the cushion department

We found all that we were looking for in the cushion department and nothing was too much trouble for Anne at Marlborough Oka . Thank you

2026年2月13日
自発的なレビュー
OKA - Froxfield ロゴ

OKA - Froxfield からの回答

Dear Michael,

Thank you for taking the time to leave your review.

We are delighted to hear that you found everything you were looking for and that you had such a positive experience. Your kind comments about the assistance you received are greatly appreciated.

We hope to welcome you again soon.

Kind regards,
OKA

5つ星のうち5の評価

Great products. Great service.

Delightful, thoughtful and helpful staff. Bethany and Debbie were both great.

2026年2月8日
自発的なレビュー
OKA - Froxfield ロゴ

OKA - Froxfield からの回答

Dear David

We're thrilled to hear that you found our team helpful and accommodating at the Froxfield Showroom, in particular Bethany and Debbie. We aim to provide excellent customer service, and it's wonderful to know that we met your expectations.

We look forward to welcoming you back soon!

Best regards
OKA

5つ星のうち5の評価

My OKA addiction!

Helpful staff, especially Sandra and Debbie at the Froxfield store. Beautiful layouts and Indian influenced designs which work well in various interiors. Not cheap but I’d rather pay for quality items that will last.

2026年2月8日
自発的なレビュー
OKA - Froxfield ロゴ

OKA - Froxfield からの回答

Dear Mrs Collins

Thank you for your kind review!

We're thrilled to hear that you found our team helpful and accommodating at our Froxfield Showroom. We aim to provide excellent customer service, and it's wonderful to know that we met your expectations; especially Sandra and Debbie.

We truly appreciate your support and hope to see you again soon.

Warm regards
OKA

5つ星のうち5の評価

Nice people , doing a top job

Just nice helpful people, going out of their way to assist me . It really does make the difference between buying and not buying.

First class!!

2026年1月31日
OKA - Froxfield ロゴ

OKA - Froxfield からの回答

Dear Philip

Thank you for your wonderful review. We’re really pleased to hear you enjoyed your visit to our Froxfield store, and it’s great to know the team made such a positive impression.

We truly appreciate your feedback and hope to welcome you back again soon.

Kind regards,
OKA

5つ星のうち5の評価

OKA Adict.

I’m sat at my beautiful table on my gorgeous chair having a coffee from my cheerful mug looking at my stunning vase filled with the most realistic faux stems on the market and I can’t help but smile and feel wonderful about it all!!
It was my first time visiting the OKA Marlborough branch yesterday and on such a miserable wet dark day I just want to give the staff recognition for being so positive so helpful in the most genuine way from a customer point of view!
Thank you!!! Without a male on duty to assist the ladies with heavier purchases they were swift and efficient in getting my table ready for us to take home even making sure to leave us with the Allan key to reassemble it when we got home.
Bethany and Debbie thank you! One might say they’re just doing their job but it’s bigger than that! Customer service is the most inportant part of any job so thank you ladies for all your help! We will be back!!!

Elizabeth, Wales 😊👌🏾

2026年1月31日
自発的なレビュー
OKA - Froxfield ロゴ

OKA - Froxfield からの回答

Dear Liz

Thank you for your wonderful review and we're delighted that you're enjoying your beautiful OKA pieces! We appreciate your kind words regarding the positive and helpful service you received at our Froxfield branch. It's wonderful to know the team made your experience so pleasant, especially on a gloomy day.

We are truly grateful for your support and look forward to welcoming you back soon!

Warm regards
OKA

5つ星のうち5の評価

The team at Froxfield were so helpful…

The team at Froxfield were so helpful in arranging for the despatch of a set of Wassily coasters. They went out of their way to send me photos of the product prior to purchase and arranged the dpd delivery for me.

2026年1月17日
OKA - Froxfield ロゴ

OKA - Froxfield からの回答

Dear KC

Thank you for your kind review!

We're thrilled to hear that you found our team helpful and accommodating at the Froxfield Showroom. We aim to provide excellent customer service, and it's wonderful to know that we met your expectations.

We look forward to welcoming you back soon!

Best regards
OKA

5つ星のうち5の評価

Although my purchase was very small and…

Although my purchase was very small and of little value ( a lampshade holder!) the staff were as helpful and charming as if I were furnishing an entire house!

2026年1月15日
OKA - Froxfield ロゴ

OKA - Froxfield からの回答

Dear Chris

Thank you for your lovely feedback. We're thrilled to hear that you found our team helpful and accommodating at the Froxfield Showroom. We aim to provide excellent customer service, and it's wonderful to know that we met your expectations.

We look forward to welcoming you back soon!

Kind regards
OKA

5つ星のうち5の評価

Very helpful

Very helpful. Polite friendly. Would definitely revisit

2026年1月11日
OKA - Froxfield ロゴ

OKA - Froxfield からの回答

Dear Helen

Thank you for your lovely review. We’re so pleased to hear that your visit to our Froxfield store was such an enjoyable experience and that our team provided helpful and knowledgeable service.

Your kind words are greatly appreciated, and we look forward to welcoming you back again soon.

Best regards,
OKA

5つ星のうち5の評価

The assistant was extremely helpful

The assistant was extremely helpful, polite and friendly. We are very pleased with the product we bought.

2026年1月6日
OKA - Froxfield ロゴ

OKA - Froxfield からの回答

Dear Jane

Thank you for taking the time to share your feedback. We are delighted to hear that your experience at our Froxfield store was a positive one and that you are pleased with your recent purchase.

We truly appreciate your review and hope you will visit us again soon!

Kind regards,
OKA

5つ星のうち5の評価

Angela was very helpful and informative…

Angela was very helpful and informative about the various cushion options available.

2026年1月5日
OKA - Froxfield ロゴ

OKA - Froxfield からの回答

Dear J Jarvis,

Thank you for taking the time to leave your review. We appreciate you sharing your feedback, and your comments have been passed on to the team at our Froxfield store.

Kind regards,
OKA

5つ星のうち5の評価

The Oka store in Froxfield is a fab…

The Oka store in Froxfield is a fab store. It’s large so you can see practically the whole range of OKA products. The staff are super helpful.

2026年1月1日
OKA - Froxfield ロゴ

OKA - Froxfield からの回答

Dear Maria,

Thank you for taking the time to share your experience. We’re really pleased to hear you enjoyed your visit to our Froxfield store, and it’s great to know the team made such a positive impression.

We truly appreciate your feedback and hope to welcome you back again soon.

Kind regards,
OKA

5つ星のうち4の評価

Staff are very helpful and friendly

Staff are very helpful and friendly

2025年12月30日
OKA - Froxfield ロゴ

OKA - Froxfield からの回答

Dear Lee

Thank you for your kind words. We're so pleased to hear you received great service from our Froxfield team. It’s wonderful to know they made such a positive impression — we’ll be sure to pass on your feedback.

Warm regards,
OKA

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