Eglee, Home Stylist at the OKA Guildford Store, recently advised us on a chest of drawers for a master bedroom renovation project, as well as the choice of a rug for the dining area of our kitchen. Eg... もっと見る
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Ottie at the Guildford store could not have been more helpful. So kind and patient and took the trouble to go through options for me and arranging a local courier to bring me my coffee table
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Customer service is top notch at the OKA in Guildford. Ottie and Caroline were particularly helpful. From sorting a last minute online cancellation and refund to expert advice on the right shade for m... もっと見る
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Very helpful staff (Diane). We went in to browse. Saw some bed headboards and a series of prints which we liked. Received excellent advice and suggestions. Bought nine framed prints and will definitel... もっと見る
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企業情報
当該企業による記述
Situated between the bustling high street and the historic castle – surrounded by high-end boutiques and delectable restaurants and cafés, such as The Ivy and Gail’s – our store is nestled in the Tunsgate Quarter. The large glass-fronted store showcases our complete (and extensive) collection across 11,000 sq ft, with high ceilings and abundant space. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home.
連絡先
Tunsgate Quarter, GU1 3QY, Guildford, 英国
- +44 1483 906287
4.8
優良
375件のレビュー
顧客にレビューを依頼しています
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Excellent creative support from Home Stylist at OKA Guildford
Eglee, Home Stylist at the OKA Guildford Store, recently advised us on a chest of drawers for a master bedroom renovation project, as well as the choice of a rug for the dining area of our kitchen. Eglee kindly created a mood board presentation of the new bedroom that showed a wide range of options and was so helpful to be able to print out and consider at home. In the end we decided on the Anya Chest of Drawers which was newish at the time. Eglee let us know as soon as this was available to view in store and advised on complementary paint colours for our bedside tables as well as other aspects of the plan. The Anya looks stunning in our room and is both stylish and the perfect proportions for the space. We separately discussed a rug for the kitchen, and using an image of the room, Eglee created a presentation that showed us exactly what a variety of rugs would look like. She also took the trouble to contact me when my favourite rug went on sale at a lower price. Eglee is extremely professional and very generous with her time - I recommend her highly.
2026年4月14日
自発的なレビュー
OKA - Guildford からの回答
Dear PenRob
We are delighted to hear about your exceptional experience with Eglee and we thank you very much for taking the time to share such detailed and positive feedback about your recent master bedroom and kitchen renovation project.
We are so glad that the tailored mood boards and visual presentations were beneficial to your decision-making process at home. It is wonderful to know that the newly selected bedroom chest of drawers fits your space so beautifully in both style and proportion, and that the advice on coordinating paint shades for your existing furniture proved useful. We are also pleased that our team could assist you in visualizing the perfect floor covering for your dining space and keep you informed about promotional pricing to ensure you received the best value.
Providing generous, professional, and dedicated support to help bring our customers' interior visions to life is always our top priority. Your high recommendation means a great deal to us, and we look forward to welcoming you back for any future design projects.
Best wishes
OKA
A lovely visit to Guildford OKA
A lovely visit to Guildford OKA. Fabulous products and Andrea was really helpful. It was a pleasure to browse and have someone on hand to help with my choices. Thank you.
2026年10月4日
自発的なレビュー
OKA - Guildford からの回答
Dear CB
Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed visiting our Guildford store and browsing our collection. It is wonderful to know that you received such supportive and attentive guidance during your visit to help you make your selections. We truly appreciate your kind words and look forward to welcoming you back again soon.
Warm regards
OKA
Super helpful and friendly service…
Super helpful and friendly service which a much appreciated.
2026年9月27日
OKA - Guildford からの回答
Dear Paula,
We’re so pleased to hear that you received such friendly and helpful service from our Guildford team.
Thank you for your kind feedback — we’ll be sure to pass it on.
Kind regards,
OKA
Ottie at the Guildford store could not…
Ottie at the Guildford store could not have been more helpful. So kind and patient and took the trouble to go through options for me and arranging a local courier to bring me my coffee table
2026年9月30日
OKA - Guildford からの回答
Dear Chrissie,
We’re so pleased to hear that Ottie looked after you so well in our Guildford store.
It’s lovely to know she took the time to help with your options and arrange delivery of your coffee table. We’ll be sure to pass your kind feedback on to her.
Kind regards,
OKA
OKA - Guildford からの回答
Dear Julie,
We’re delighted to hear that you continue to receive good customer service from us.
Thank you for your kind feedback and continued support.
Kind regards,
OKA
Top notch customer service
Customer service is top notch at the OKA in Guildford. Ottie and Caroline were particularly helpful. From sorting a last minute online cancellation and refund to expert advice on the right shade for my lamp base, it is clear that customers come first. A really positive experience.
2026年10月1日
自発的なレビュー
OKA - Guildford からの回答
Dear Mike,
We’re delighted to hear that Ottie and Caroline made your visit to our Guildford store such a positive one.
It’s lovely to know they were able to help with everything so smoothly and offer the advice you needed. We’ll be sure to pass your kind feedback on to them both.
Kind regards,
OKA
Really pleasant and helpful staff.
2026年9月23日
OKA - Guildford からの回答
Dear Mr Collisson
Thank you for your kind feedback. We're so pleased to hear that our Guildford store team made such a positive impression and that you found them pleasant and helpful during your visit. We really appreciate you taking the time to share your review.
Kind regards
OKA
Very helpful staff (Diane)
Very helpful staff (Diane). We went in to browse. Saw some bed headboards and a series of prints which we liked. Received excellent advice and suggestions. Bought nine framed prints and will definitely return to buy a headboard.
2026年9月25日
OKA - Guildford からの回答
Dear Peter
We're delighted to hear that your visit to our Guildford store was so positive and that you received excellent advice and suggestions. It's wonderful to know you found items you liked and plan to return for a headboard. We truly appreciate your feedback and look forward to welcoming you back.
Kindest regards
OKA
I was served by several different women…
I was served by several different women re the purchase of a sofa and on subsequent visits re the purchase of cushions. Everyone of them was helpful going out of their way to measure the sofa and latterly try various cushions. Their suggestions were helpful and only on one occasion did I feel under slight pressure when served by a young woman however in fairness I did go to the store half an hour before closing time on that occasion.
A really positive experience- a pleasure when in so many shops /stores in Guildford the opposite is the case and has been for decades.
2026年9月22日
OKA - Guildford からの回答
Dear Michelle
Thank you for your wonderful review! We are so pleased to hear about your positive experience with our Guildford store, and that our team was so helpful in assisting you with your sofa and cushion purchases. It's fantastic to know that their suggestions were valuable. We are delighted that you had such a positive experience with us and we hope to welcome you back soon.
Best wishes
OKA
Excellent Guildford Store Manager - Danielle
Impressed with Danielle, the Guildford store manager. I enquired about stock by telephone, she was so helpful and encouraged me to come in-store. A previous order placed online had not yet been delivered, she quickly found the items for me in-store and concluded the transaction easily, proactively suggesting to cancel the Web order in parallel. Fantastic approach, high touch customer service approach and practice, everything easy and delightful with Danielle.
2026年9月24日
OKA - Guildford からの回答
Dear SM
Thank you for taking the time to share your wonderful review. We are absolutely delighted to hear about your positive experience at our Guildford store and how Danielle provided such exceptional service. It's fantastic to know that her proactive approach and helpfulness made your visit so easy and delightful. We will be sure to pass on your kind comments, as we know she will be thrilled to receive this feedback.
Best wishes
OKA
An excellent shopping experience
I received a genuine welcome from Caroline who helped me choose table lamps when I visited the Guildford store. A good shopping experience and I love the products. Caroline helped me to source a specific lamp I was looking for at another store.
2026年9月13日
自発的なレビュー
OKA - Guildford からの回答
Dear Mark
Thank you for your generous feedback. We're delighted to hear you had such a positive shopping experience and that Caroline provided such a genuine welcome and excellent assistance in helping you find the perfect table lamps. We hope you love your new purchase.
Kind regards
OKA
I am leaving a review for Polly at Oka…
I am leaving a review for Polly at Oka in Guildford, because I genuinely feel her level of customer care deserves to be recognised.
I came into the store a few times with my husband to pick foral arrangements (September 2026). From the moment she helped us, Polly was engaging and incredibly patient. We were taking our time deciding, and she never once made us feel rushed or pressured. Instead, she listened, took an interest in what we were looking for and gave us her time and attention so generously.
Polly showed comprehensive knowledge about the floral arrangements and is clearly very passionate about her work. She made us feel valued as customers and took real pride in helping us find something that was right for us.
In fact, it was Polly’s approach and care that made the difference for us. We chose to purchase from Oka Guildford rather than elsewhere because of the experience she gave us.
Polly’s exceptional level of customer service really stood out. She has a natural warmth, professionalism and enthusiasm that made such a difference to our experience. We left the store feeling looked after, and that was entirely down to her.
Polly is an absolute credit to Oka, and I sincerely hope her efforts are recognised. I work in a senior management role in another sector, and I recognised genuine skills and qualities in Polly. She has a natural ability to connect with people, a genuine passion for her work and a level of care that cannot simply be taught. These are qualities that I hope will take her far in her career at Oka.
She is exactly the kind of person who makes customers want to return, and someone any organisation should be proud to have representing them.
2026年9月20日
自発的なレビュー
OKA - Guildford からの回答
Dear Monica
We are so happy to hear about your wonderful experience with Polly. It truly brightens our day to know that her dedication and passion made such a positive impact on your visit and purchasing decision. We pride ourselves on providing exceptional customer care, and it's incredibly rewarding to receive feedback that highlights our team's ability to connect with customers and offer knowledgeable, patient assistance. Your kind words are a testament to the qualities we value, and we are grateful you took the time to share your appreciation and recognition of the genuine care and professionalism demonstrated. We look forward to welcoming you back again.
Best wishes
OKA
The staff were friendly and…
The staff were friendly and approachable without being pushy.
2026年9月22日
OKA - Guildford からの回答
Dear Mrs Bell
Thank you for your kind feedback. We are so pleased to hear that Guildford our team was friendly and approachable, making your experience a positive one. We truly appreciate you sharing this and hope to welcome you back soon.
Warm regards
OKA
Always amazing!
Always polite, friendly and informative. Danielle Elliott spent considerable time with me choosing the style, colour and fabric for a new sofa. I showed her photos of the room and she advised me accordingly. I couldn’t have done it without her! Thank you, Danielle!
2026年9月18日
自発的なレビュー
OKA - Guildford からの回答
Dear Heather
Thank you for your wonderful feedback. We're delighted to hear that your experience in our Guildford store was so positive and that Danielle provided such excellent assistance in choosing your new sofa. It's fantastic to know her advice was so valuable. We truly appreciate your kind words and hope that you will welcome us again soon.
Warm regards
OKA
Beautiful store and wonderful service
I have just purchased the large, blue and white, Zhoushan vase from OKA in Guildford and I am very pleased with it. It is a very striking ornament and looks lovely in my home. The whole of the store is beautifully laid out and there are plenty of staff to assist you if you have any enquiries. I was exceptionally impressed with the service I received from Diana and Emma and it was a great help that the vase was taken to my car as it was very heavy.
2026年9月19日
OKA - Guildford からの回答
Dear Ms Cassidy
We are delighted to hear how pleased you are with your recent purchase and that it looks lovely in your home. It's wonderful to know that our store layout and team contributed to such a positive experience. We're especially happy that Diana and Emma were able to help you with your vase.
We truly appreciate your feedback and hope that you will visit us again soon.
Kindest regards
OKA
OKA - Guildford からの回答
Dear Sara
Thank you for your wonderful feedback. We’re delighted Andrea provided such friendly and helpful service during your visit to our Guildford store.
Your kind words will mean a great deal to her and the team, and we look forward to welcoming you back again soon.
Warm regards
OKA
Amazing cushion selection
I wish I could remember the ladies name (Wednesday afternoon in the Guildford store) but she helped me select some cushions that would work in my living room. She spent 20 minutes with me going through various combinations. I purchased 5 cushions and they are amazing and look fabulous in my living room.
2026年9月16日
OKA - Guildford からの回答
Dear Jemma,
We’re so pleased to hear that the Guildford team were able to help you find the perfect cushions for your living room.
It’s lovely to know they look fabulous in your home, and we’ll be sure to pass your kind feedback on to the team.
Kind regards,
OKA
Perfect Store Experience in Guildford
I’d bought and returned a couple of rugs online from Oka because they just weren’t right for our space - instead I decided to tow my young children to the Guildford branch, which is about a 90 min drive, to see them in person. Polly immediately came over to help, and honestly gave us the best experience - she was so kind to our children, she could see that I wasn’t quite finding what I was looking for and directed me to a rug that she loved which ended up being “The One”, and then she helped with matching cushions too. They look absolutely incredible in our living room, and I wouldn’t have chosen them without Polly’s help. She’s a superstar, and we’ll certainly make the trip again for help in more areas!
2026年9月6日
自発的なレビュー
OKA - Guildford からの回答
Dear Samantha,
We’re so pleased to hear that Polly made your visit to our Guildford store such a positive one.
It’s wonderful to know she helped you find the right pieces for your living room and made the experience so easy for you and your children. We’ll be sure to pass your lovely feedback on to Polly and the team.
Kind regards,
OKA
OKA - Guildford からの回答
Dear Andres
Thank you for taking the time to leave your review. We’re delighted to hear that you had such a positive experience in our Guildford store, and we'll be sure to pass your kind comments on to the team.
We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Very helpful assistant in store at…
Very helpful assistant in store at Guildford. Side tables delivered promptly. Look fab!
2026年9月14日
OKA - Guildford からの回答
Dear NR
We're delighted to hear you had such a positive experience with our team in Guildford and that your side tables arrived promptly and look fantastic! We appreciate your kind feedback.
Warm regards
OKA
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