A lovely store with great staff.I was assisted by Nicky who was really thoughtful. She enquired if I needed help and checked stock availability online and in other stores on my behalf, without me... もっと見る
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As always OKA staff are extremely helpful. On this occasion Eglee spent time looking at my previous OKA purchases on line and was able to give good stylish advice on which cushions to coordinate wit... もっと見る
企業が回答しました
Love my lampshades which I recently ordered online. I tried to call the Branch to order as had a couple of queries but the staff member was rather vague and not very helpful. This is a shame as on my... もっと見る
企業が回答しました
Eglee in the Guildford store was very helpful when I was choosing and changing my mind with cushions. She saw me eyeing up the screen and offered me 10% off if I bought it that day which I did. I was... もっと見る
企業情報
当該企業による記述
Situated between the bustling high street and the historic castle – surrounded by high-end boutiques and delectable restaurants and cafés, such as The Ivy and Gail’s – our store is nestled in the Tunsgate Quarter. The large glass-fronted store showcases our complete (and extensive) collection across 11,000 sq ft, with high ceilings and abundant space. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home.
連絡先
Tunsgate Quarter, GU1 3QY, Guildford, 英国
- +44 1483 906287
4.8
優良
299件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Eglee in the Guildford store was very…
Eglee in the Guildford store was very helpful when I was choosing and changing my mind with cushions. She saw me eyeing up the screen and offered me 10% off if I bought it that day which I did. I was happy and I think she was too. Great service and quick thinking on her part made me a happy customer and I am so glad I bought the screen. I think this was actually back in May as opposed to the date below.
2026年6月5日
A lovely store with great staff.
A lovely store with great staff.I was assisted by Nicky who was really thoughtful. She enquired if I needed help and checked stock availability online and in other stores on my behalf, without me needing to ask. . She struck the right balance of being knowledgeable about OKA products, listening to the customer and being genuinely helpful. A great experience and I’d recommend this store., I’m very happy with my purchases and the experience.
2026年6月20日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
As always OKA staff are extremely…
As always OKA staff are extremely helpful. On this occasion Eglee spent time looking at my previous OKA purchases on line and was able to give good stylish advice on which cushions to coordinate with my sofas and other furnishings. It is always a pleasure to show in OKA Guildford
2026年6月11日
OKA - Guildford からの回答
Dear Rosalind,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Eglee provided such thoughtful and personalised advice, helping you find the perfect cushions to complement your existing OKA pieces and furnishings.
We'll be sure to pass your kind comments on to Eglee and the Guildford team. They will be thrilled to know that their expertise and attention to detail made your shopping experience so enjoyable.
Thank you for your continued support and loyalty to OKA. We look forward to welcoming you back to Guildford again soon.
Kind regards,
OKA
TV cabinet
Very helpful lady called Nicky.
Took her time in describing the piece of furniture I was interested in.
The rest of the staff were also very nice.
Good customer service
2026年6月18日
自発的なレビュー
OKA - Guildford からの回答
Dear Customer,
Thank you for taking the time to leave your review. We're delighted to hear that Nicky provided such helpful and attentive service while you were considering your purchase.
We'll be sure to pass your kind comments on to Nicky and the rest of the Guildford team, who will be pleased to know their efforts were appreciated.
Thank you again for your feedback and support. We hope to welcome you back to OKA again soon.
Kind regards,
OKA
Charlotte was absolutely fantastic
Charlotte was absolutely fantastic. She provided excellent advice through the whole process of selecting the right table lamp and shade
A great experience thank you
2026年6月17日
OKA - Guildford からの回答
Dear Sharmini,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Charlotte provided excellent advice and support throughout the process of choosing your table lamp and shade.
We'll be sure to pass your kind comments on to Charlotte and the Guildford team, who will be thrilled to know they helped create such a positive experience for you.
Thank you again for your support, and we hope you enjoy your new purchase for many years to come.
Kind regards,
OKA
Fantastic shop
Fantastic shop, excellent staff, great & thorough customer service. Happy customer, with a beautiful new armchair .
2026年6月16日
OKA - Guildford からの回答
Dear Heidi,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you enjoyed your experience in our Guildford store and that the team provided excellent customer service throughout.
It's fantastic to know that you're pleased with your beautiful new armchair, and we hope it brings you many years of enjoyment.
Thank you again for your kind feedback and support. We look forward to welcoming you back to OKA again soon.
Kind regards,
OKA
Replacement bowl arrived quickly and…
Replacement bowl arrived quickly and beautifully packed. Danielle very efficient
2026年6月19日
自発的なレビュー
OKA - Guildford からの回答
Dear Keith
Thank you so much for taking the time to share your experience. Whilst we are sorry to hear that your original bowl was faulty, we are pleased that Danielle organised your replacement which arrived well packaged and promptly.
We appreciate your feedback and hope to welcome you back soon.
Kind regards
OKA
Sales lady was great
2026年6月11日
OKA - Guildford からの回答
Dear Customer,
Thank you for taking the time to leave your review. We're delighted to hear that you had a positive experience in our Guildford store and that our team made such a great impression.
We'll be sure to share your kind feedback with the store team. Thank you again for your support, and we hope to welcome you back again soon.
Kind regards,
OKA
Excellent customer service
Nicky was instrumental in this purchase, listened to my requirement and pointed me towards the right products, this was excellent customer service, Nicky is very well informed and she made the process easy - fantastic service
2026年6月12日
自発的なレビュー
OKA - Guildford からの回答
Dear Richard,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Nicky was able to provide the support and guidance you needed and make the whole process an easy one.
We'll be sure to pass your kind comments on to Nicky and the Guildford team, who will be thrilled to receive your feedback.
Thank you again for your support, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Love my lampshades which I recently…
Love my lampshades which I recently ordered online. I tried to call the Branch to order as had a couple of queries but the staff member was rather vague and not very helpful.
This is a shame as on my previous visit to the store the different member of staff I talked with on that occasion was over and above helpful. The reason I didn’t buy them then was that the larger one wasn’t available in store.
2026年6月3日
OKA - Guildford からの回答
Dear Susie,
Thank you for taking the time to leave your review. We're delighted to hear that you love your new lampshades and that you were pleased with your previous experience in our Guildford store.
We're sorry to hear that your recent telephone enquiry did not meet the same standard and appreciate you bringing this to our attention. Your feedback is invaluable, and we'll ensure it is shared with the Guildford team so that we can continue to improve the experience we provide.
Thank you again for your feedback, and we hope to welcome you back again soon.
Kind regards,
OKA
Great service in store
2026年6月2日
OKA - Guildford からの回答
Dear Sue,
Thank you for taking the time to leave your review. We're delighted to hear that you had a positive experience in our Guildford store, and we'll be sure to share your feedback with the team.
We really appreciate your support and hope to welcome you back again soon.
Kind regards,
OKA
I have so many Oka items in my house…
I have so many Oka items in my house including chairs, a desk, bookcase, 8 lamps, 17 cushions and 3 bed throws as well as the set of palm prints, bird prints and a set of lemon prints plus2 gustavian side tables and a mirror. Some were purchased at the Godstone outlet while others were purchased at Chelsea and Guildford stores.
After moving house I decided to clean my lounge cushions by hand washing them as per the instructions and the colour faded in 2 of them. I returned these to the Guildford store where the manager said she would exchange them for me. My husband and I spent some time trying to match colours in a new pair of cushions to the existing ones that were not faded only to find when we got to the till that the manager then wanted to charge us full price!
Eventually, she agreed to give us 15% off after leading us to believe she was exchanging the faulty ones for a new pair. Sadly the faulty ones were discontinued.
The manager were then said that I hadn’t bought anything since 2020 which is simply not true as I had bought lamps, the 2 side tables, bed throw and cushions in August- December 2024 for a spare bedroom. I distinctly remember collecting the lamps and side tables from Guildford!
As a long standing customer of oka I expected rather more goodwill when your cushions faded despite the cleaning instructions
2026年6月9日
OKA - Guildford からの回答
Dear Karen,
Thank you for your review. We are sorry to read that you were disappointed with your recent visit to our Guildford store.
Having reviewed this further, we understand that the cushion covers brought into store were from a discontinued range and that proof of purchase was not available. Due to the time that appears to have passed, we were unable to offer an exchange or refund on this occasion.
As a gesture of goodwill, the store team spent time helping you select alternative cushions and applied a 15% discount to your purchase. We are sorry that this did not meet your expectations.
We truly appreciate your continued custom and your feedback has been shared with the relevant teams for review.
Kind regards,
OKA
Great customer service and advice from Nicky
Exceptional service from Nicky at the Guildford store. I was looking for cushions for my sofa and was struggling to find the right ones. Nicky took the time to listen to what I was looking for and came up with some excellent suggestions.
2026年6月9日
自発的なレビュー
OKA - Guildford からの回答
Dear Maria,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Nicky was able to help and make your visit to our Guildford store such a positive experience. We'll be sure to pass your kind comments on to her and the wider team.
We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Oka provide customer service with a difference, first class.
Oka provide excellent customer service with a difference. The staff are first class and go over and above to assist customers with any product queries and advice. This helps the customer when purchasing items. Had i have not spoken with Nicky from the Guildford store I would not have made a purchase so this also helped OKA with their sales. It has been a pleasure shopping with the OKA Guildford store. i have not experienced this type of customer service since pre covid years.
2026年6月9日
自発的なレビュー
OKA - Guildford からの回答
Dear Nicola,
Thank you for taking the time to leave such a thoughtful review. We're absolutely delighted to hear about your experience with our Guildford store and that Nicky was able to provide the support and guidance you needed.
Your comments mean a great deal to us, and we'll be sure to share your kind words with Nicky and the wider Guildford team. Thank you for choosing OKA, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Excellent service in Guildford store
Excellent service in Guildford store, beautiful products and very knowledgeable advice offered by Eglee. Thank you -
2026年6月9日
自発的なレビュー
OKA - Guildford からの回答
Dear Clare,
Thank you for taking the time to leave your review. We’re delighted to hear that you had such a positive experience in our Guildford store, and we'll be sure to pass your kind comments on to Eglee and the wider team.
We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Top design ideas
Really appreciated their advice on colours etc. so helpful. Also fantastic store in Guildford with great furniture and accessories. Great staff.
2026年6月4日
OKA - Guildford からの回答
Dear Jacqui
Thank you for your wonderful review. We’re delighted to hear you received such friendly service at our Guildford store and you found their design knowledge so helpful with your choices.
We appreciate you sharing your experience and hope to welcome you back soon.
Kind regards
OKA
Beautiful lampshade and lovely service
A lampshade I was looking to purchase was not available online and so I rang up the store in Guilford and the staff was so helpful in both finding the product in-store and shipping it to my home address. Really professional, helpful and timely service.
Two feedback I'd give is that the parcel tracking information was not user-friendly. The link in the email did not work and I had to mail customer care who shared the DPD Tracking number. If the DPD Tracking number is shared as soon as available via email in addition to a tracking link that would be helpful
Also the OKA tape used to wrap up the packaging was really difficult to get off. If a more sustainable and good quality alternative is used that'll help make it easier to recycle the cardboard box and packaging material after.
2026年5月27日
OKA - Guildford からの回答
Dear Paridhi,
Thank you for taking the time to leave such a detailed review. We’re delighted to hear that the Guildford team was able to assist you and ensure you received the item you were looking for. We'll be sure to share your kind comments with the store.
We also appreciate the constructive feedback you've provided regarding the tracking information and packaging. Customer feedback plays an important role in helping us improve, and we’ll ensure your comments are shared with the relevant teams for consideration.
Thank you again for your support, and we hope to welcome you back again soon.
Kind regards,
OKA
Garden furniture review
The display of the items we were interested in was set out really well. Staff all friendly and Andrea who helped us was excellent. Gave us time to choose and helped us decide which outdoor sofa to buy and just generally all round lovely experience in store.
2026年6月7日
自発的なレビュー
OKA - Guildford からの回答
Dear Jeanette
We're so happy to hear that Andrea's friendliness and expertise at our Guildford store made your experience so enjoyable. We truly appreciate your kind words and will ensure that they are passed to Andrea and the wider team.
We truly appreciate your feedback and hope that you will visit us again soon.
Kind regards
OKA
Diana was very helpful and friendly…
Diana was very helpful and friendly with no pressure to buy.
2026年6月5日
自発的なレビュー
OKA - Guildford からの回答
Dear Yvonne
Thank you for taking the time to leave your review. We’re pleased to know your recent visit to our Guildford store was a positive one, and your feedback has been shared with the team there.
We really appreciate you choosing to shop with us and hope to welcome you back again soon.
Kind regards,
OKA
Oka Guildford Review
I purchased a set for my garden v recently from Oka In Guildford. I was helped by Nicky and she took time to make sure my order was taken correctly, going the extra mile re delivery and sourcing from another store. After sale was just as good as Nicky emailed me to check I was happy with everything. Nothing was too much trouble! The products are perfect for our garden… Thank you Oka.
I would highly recommend Oka Guildford store.
2026年5月23日
自発的なレビュー
OKA - Guildford からの回答
Dear Paula
Thank you for your wonderful review!
We are thrilled to hear that you had such a positive experience at our Guildford store. We are especially happy to know that Nicky went above and beyond to assist you, we endeavour to provide exceptional customer service and it's wonderful to hear that we succeeded in your case.
We hope that you will visit us again soon and truly appreciate your feedback and support.
Best wishes
OKA
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