Eglee, Home Stylist at the OKA Guildford Store, recently advised us on a chest of drawers for a master bedroom renovation project, as well as the choice of a rug for the dining area of our kitchen. Eg... もっと見る
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Ottie at the Guildford store could not have been more helpful. So kind and patient and took the trouble to go through options for me and arranging a local courier to bring me my coffee table
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Customer service is top notch at the OKA in Guildford. Ottie and Caroline were particularly helpful. From sorting a last minute online cancellation and refund to expert advice on the right shade for m... もっと見る
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Very helpful staff (Diane). We went in to browse. Saw some bed headboards and a series of prints which we liked. Received excellent advice and suggestions. Bought nine framed prints and will definitel... もっと見る
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企業情報
当該企業による記述
Situated between the bustling high street and the historic castle – surrounded by high-end boutiques and delectable restaurants and cafés, such as The Ivy and Gail’s – our store is nestled in the Tunsgate Quarter. The large glass-fronted store showcases our complete (and extensive) collection across 11,000 sq ft, with high ceilings and abundant space. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home.
連絡先
Tunsgate Quarter, GU1 3QY, Guildford, 英国
- +44 1483 906287
4.8
優良
375件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very happy customers!We placed an order online recently for…
We placed an order online recently for a large rug, which I must say we are absolutely thrilled with! However, I don't think we would have been confident enough to make such a large purchase online without seeing the rug in real life. We visited the store in Guildford after confirming that they had the rug on display. The staff in store couldn't have been more helpful , we spoke to three separate ladies overall who all made our visit worthwhile with their advice & knowledge. The store itself is always a pleasure to visit. On this occasion the purchase needed to be made online. Delivery was exceptional, very quick service and two very helpful delivery men. Thank you OKA & the Guildford store.
2026年7月16日
OKA - Guildford からの回答
Dear Stephen
Thank you for your wonderful review! We are so pleased to hear how much you love your new rug and that your visit to our Guildford store was so helpful. It's fantastic to know that our team provided such valuable advice and knowledge, making your online purchase a confident one. We're also delighted to hear about the exceptional delivery service.
We truly appreciate you taking the time to share your experience and hope to welcome you back again soon.
Best wishes
OKA
Great quality
Stylish chairs, great quality and delivery was professional, friendly and helpful
2026年7月15日
OKA - Guildford からの回答
Dear Helen
We are absolutely delighted to hear that your experience with both our Guildford store and delivery partner was so positive, and you received such helpful and friendly service.
We are thrilled that you are happy with your chairs and we hope to welcome you back again soon.
Kind regards
OKA
Amazing customer service and great…
Amazing customer service and great Sofa. I had recently purchased a new sofa from a different company which didn't suit our living room. I found the Pippo at OKA and thought it would be great, but wasn't sure if it would fit up the stairs, and how it would work if it didn't. I received the most fantastic customer service from Ottie at their Guildford branch who helped me liaise with their installation team to ensure the sofa would fit, as well as ensured it would be delivered quickly. Ottie answered my questions quickly and ensured that everything was organised well. And now I have a wonderful new sofa that I absolutely love! Thank you OKA and Ottie!
2026年7月12日
OKA - Guildford からの回答
Dear Charlotte
Thank you for your wonderful review! We are so pleased to hear about your positive experience and how Ottie was able to assist you in finding the perfect sofa. It's fantastic to know that the care and attention she provided made such a difference.
We are delighted that you are now enjoying your beautiful new sofa and thank you for sharing your experience.
Best wishes
OKA
OKA - Guildford からの回答
Dear Sarah,
Thank you for taking the time to leave your review. We’re so pleased to hear about your experience with our Guildford store, and we’ll be sure to pass your kind feedback on to the team.
We really appreciate your support and hope to welcome you back again soon.
Kind regards,
OKA
The whole team at the Guildford store…
The whole team at the Guildford store are helpful and experienced in advising which pieces work best along side existing furniture or new pieces from store. Eglee in particular has been extremely helpful in sorting out an issue we had and we feel she has gone above and beyond.
2026年7月7日
自発的なレビュー
OKA - Guildford からの回答
Dear Customer,
Thank you for your lovely feedback. We’re delighted to hear the Guildford team have been so helpful in advising on pieces for your home.
It’s especially wonderful to know Eglee supported you so well and helped resolve the issue. We’ll be sure to pass your kind words on to her and the wider team.
Kind regards,
OKA
Fantastic customer service
Can’t fault the customer service! Danielle has been fantastic! Went to the Guildford store, ordered a bistro set to be picked up in store. I came in to collect it and it had been reduced since we bought it, without prompting they refunded us the difference and gave us a free candle which was also part of an offer when I picked it up. When I got home the table had a mark on it (these things happen) it was very quickly resolved and they even comp’d the delivery and pick up for the replacement. Quality of the (replacement) product is also very good as would be expected by Oka
2026年6月19日
自発的なレビュー
OKA - Guildford からの回答
Dear Mr Green,
Thank you for taking the time to share such lovely feedback. We’re delighted to hear about your experience with Danielle and the Guildford team.
It’s great to know the team looked after you so well, from arranging the price difference refund to resolving the issue with your table quickly. We’ll be sure to pass your kind words on, and we hope you enjoy your new bistro set.
Kind regards,
OKA
Really helpful when buying my…
Really helpful when buying my lampshades - great service. thank you
2026年7月5日
OKA - Guildford からの回答
Dear Jackie,
We’re so pleased to hear that the Guildford team were helpful when you were choosing your lampshades.
It’s lovely to know you received great service, and we’ll be sure to pass your feedback on to the team.
Kind regards,
OKA
Staff really helpful and pleasant and…
Staff really helpful and pleasant and also really informative
2026年7月3日
OKA - Guildford からの回答
Dear Susan
Thank you for your lovely review. We're so glad to hear you had a positive experience with Andrea at our Guildford store. We strive to provide excellent customer service, and we're thrilled that she was able to make your purchase enjoyable.
Kind regards
OKA
Nikki at the Guildford branch was very…
Nikki at the Guildford branch was very helpful in trying to source a particular light shade for me that was showing out of stock online.
This was then followed up by Samantha in the sunninghill branch that arranged my purchase.
Brilliant service from both ladies
2026年7月1日
OKA - Guildford からの回答
Dear Debbie
We're so pleased to hear about the excellent service you received from our teams in our Guildford and Sunninghill stores. It's wonderful to know that Nicky and Samantha went above and beyond to assist you with your purchase.
We truly appreciate your kind words and hope to welcome you back again soon.
Best wishes
OKA
Damaged
Unfortunately the item of furniture was damaged in several places.
The issue was delt with very quickly.
And hopefully a replacement is coming on Sunday.
2026年6月29日
OKA - Guildford からの回答
Dear HMB Bookham
Thank you for taking the time to share your review and we are sorry to hear that your item arrived damaged. We are glad our team was able to address the issue quickly and arrange a replacement order, which is, as you say, confirmed for delivery Sunday.
We appreciate your feedback and apologise for the inconvenience caused. Should you require any further assistance, please do contact our customer service team who will be happy to help.
Kind regards
OKA
Danielle at the Guildford branch…
Danielle at the Guildford branch outstanding customer service is a breath of fresh air - attentive and knowledgeable, even helped with booking a courier to deliver heavy furniture. Danielle should receive an award as she is brilliant!! Thank you Danielle!
2026年7月1日
自発的なレビュー
OKA - Guildford からの回答
Dear Sandra
Thank you for taking the time to share such wonderful feedback.
We are absolutely delighted to hear that your visit to our Guildford store was so positive and that Danielle provided such outstanding service. It's fantastic to know that her attentiveness and knowledge made your experience so enjoyable.
We truly appreciate your kind words.
Best wishes
OKA
OKA - Guildford からの回答
Dear Richard,
Thank you for taking the time to leave your review. We're delighted to hear that Nicky provided such amazing service during your visit to our Guildford store.
We'll be sure to pass your kind comments on to Nicky, who will be thrilled to receive your feedback.
Thank you again for your support, and we hope to welcome you back to OKA again soon.
Kind regards,
OKA
Nicki is a superstar
We came to the Guildford showroom not really sure exactly what we wanted. Nicki was so helpful and gave us and made suggestions and gave us ideas we would never have even thought of. Once we have thought a bit about what we want to do we will be back, we just hope Nicki will be working when we come.
2026年6月22日
自発的なレビュー
OKA - Guildford からの回答
Dear Steve,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Nicki made your visit to our Guildford showroom such a positive experience.
It's fantastic to know that her knowledge, creativity and thoughtful suggestions helped inspire your project. We'll be sure to pass your kind comments on to Nicki, who will be thrilled to hear how much you appreciated her support.
We look forward to welcoming you back once you've had time to consider your plans, and we hope Nicki will be there to assist you again.
Kind regards,
OKA
Yesterday
Yesterday we, once again, were exceptionally well looked after at OKA in Guilford. A girl called Emma took over as Lauren was stocktaking but found time to quickly explain our order etc to Emma.
Once again very efficient and knowledgeable help from you girls.
However, every time we go we spend more money! But that's fine! Anne Bancroft
2026年6月22日
OKA - Guildford からの回答
Dear Anne
Thank you for taking the time to leave such a lovely review. We’re delighted to hear that you had another positive experience at our Guildford store and Emma's expertise and dedication made your experience so enjoyable.
We thank you for sharing your experience with us and look forward to welcoming you back again soon.
Warm regards
OKA
Eglee in the Guildford store was very…
Eglee in the Guildford store was very helpful when I was choosing and changing my mind with cushions. She saw me eyeing up the screen and offered me 10% off if I bought it that day which I did. I was happy and I think she was too. Great service and quick thinking on her part made me a happy customer and I am so glad I bought the screen. I think this was actually back in May as opposed to the date below.
2026年6月5日
OKA - Guildford からの回答
Dear Mr Arnold,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Eglee provided such helpful and attentive service while assisting you with your cushion selections and helping you find the perfect screen for your home.
It's fantastic to know that her product knowledge, initiative and customer-focused approach made such a positive impression. We'll be sure to pass your kind comments on to Eglee, who will be thrilled to hear how pleased you are with your purchase.
We're especially pleased to hear that you're still glad you decided to take the screen home. Thank you again for your support, and we look forward to welcoming you back to OKA again soon.
Kind regards,
OKA
A lovely store with great staff.
A lovely store with great staff.I was assisted by Nicky who was really thoughtful. She enquired if I needed help and checked stock availability online and in other stores on my behalf, without me needing to ask. . She struck the right balance of being knowledgeable about OKA products, listening to the customer and being genuinely helpful. A great experience and I’d recommend this store., I’m very happy with my purchases and the experience.
2026年6月20日
自発的なレビュー
OKA - Guildford からの回答
Dear Arlene,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you had such a positive experience in our Guildford store and that Nicky provided such thoughtful and attentive service.
It's fantastic to know that Nicky's proactive approach, product knowledge and genuine desire to help made such a positive impression. We'll be sure to pass your kind comments on to her, as we know she will be thrilled to receive this feedback.
We're also delighted that you're happy with your purchases and that you would recommend the store. Thank you again for your support, and we look forward to welcoming you back to OKA again soon.
Kind regards,
OKA
As always OKA staff are extremely…
As always OKA staff are extremely helpful. On this occasion Eglee spent time looking at my previous OKA purchases on line and was able to give good stylish advice on which cushions to coordinate with my sofas and other furnishings. It is always a pleasure to show in OKA Guildford
2026年6月11日
OKA - Guildford からの回答
Dear Rosalind,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Eglee provided such thoughtful and personalised advice, helping you find the perfect cushions to complement your existing OKA pieces and furnishings.
We'll be sure to pass your kind comments on to Eglee and the Guildford team. They will be thrilled to know that their expertise and attention to detail made your shopping experience so enjoyable.
Thank you for your continued support and loyalty to OKA. We look forward to welcoming you back to Guildford again soon.
Kind regards,
OKA
Charlotte was absolutely fantastic
Charlotte was absolutely fantastic. She provided excellent advice through the whole process of selecting the right table lamp and shade
A great experience thank you
2026年6月17日
OKA - Guildford からの回答
Dear Sharmini,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Charlotte provided excellent advice and support throughout the process of choosing your table lamp and shade.
We'll be sure to pass your kind comments on to Charlotte and the Guildford team, who will be thrilled to know they helped create such a positive experience for you.
Thank you again for your support, and we hope you enjoy your new purchase for many years to come.
Kind regards,
OKA
Fantastic shop
Fantastic shop, excellent staff, great & thorough customer service. Happy customer, with a beautiful new armchair .
2026年6月16日
OKA - Guildford からの回答
Dear Heidi,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you enjoyed your experience in our Guildford store and that the team provided excellent customer service throughout.
It's fantastic to know that you're pleased with your beautiful new armchair, and we hope it brings you many years of enjoyment.
Thank you again for your kind feedback and support. We look forward to welcoming you back to OKA again soon.
Kind regards,
OKA
Replacement bowl arrived quickly and…
Replacement bowl arrived quickly and beautifully packed. Danielle very efficient
2026年6月19日
自発的なレビュー
OKA - Guildford からの回答
Dear Keith
Thank you so much for taking the time to share your experience. Whilst we are sorry to hear that your original bowl was faulty, we are pleased that Danielle organised your replacement which arrived well packaged and promptly.
We appreciate your feedback and hope to welcome you back soon.
Kind regards
OKA
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