Eglee, Home Stylist at the OKA Guildford Store, recently advised us on a chest of drawers for a master bedroom renovation project, as well as the choice of a rug for the dining area of our kitchen. Eg... もっと見る
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Ottie at the Guildford store could not have been more helpful. So kind and patient and took the trouble to go through options for me and arranging a local courier to bring me my coffee table
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Customer service is top notch at the OKA in Guildford. Ottie and Caroline were particularly helpful. From sorting a last minute online cancellation and refund to expert advice on the right shade for m... もっと見る
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Very helpful staff (Diane). We went in to browse. Saw some bed headboards and a series of prints which we liked. Received excellent advice and suggestions. Bought nine framed prints and will definitel... もっと見る
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企業情報
当該企業による記述
Situated between the bustling high street and the historic castle – surrounded by high-end boutiques and delectable restaurants and cafés, such as The Ivy and Gail’s – our store is nestled in the Tunsgate Quarter. The large glass-fronted store showcases our complete (and extensive) collection across 11,000 sq ft, with high ceilings and abundant space. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home.
連絡先
Tunsgate Quarter, GU1 3QY, Guildford, 英国
- +44 1483 906287
4.8
優良
375件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Sales lady was great
2026年6月11日
OKA - Guildford からの回答
Dear Customer,
Thank you for taking the time to leave your review. We're delighted to hear that you had a positive experience in our Guildford store and that our team made such a great impression.
We'll be sure to share your kind feedback with the store team. Thank you again for your support, and we hope to welcome you back again soon.
Kind regards,
OKA
Love my lampshades which I recently…
Love my lampshades which I recently ordered online. I tried to call the Branch to order as had a couple of queries but the staff member was rather vague and not very helpful.
This is a shame as on my previous visit to the store the different member of staff I talked with on that occasion was over and above helpful. The reason I didn’t buy them then was that the larger one wasn’t available in store.
2026年6月3日
OKA - Guildford からの回答
Dear Susie,
Thank you for taking the time to leave your review. We're delighted to hear that you love your new lampshades and that you were pleased with your previous experience in our Guildford store.
We're sorry to hear that your recent telephone enquiry did not meet the same standard and appreciate you bringing this to our attention. Your feedback is invaluable, and we'll ensure it is shared with the Guildford team so that we can continue to improve the experience we provide.
Thank you again for your feedback, and we hope to welcome you back again soon.
Kind regards,
OKA
Great service in store
2026年6月2日
OKA - Guildford からの回答
Dear Sue,
Thank you for taking the time to leave your review. We're delighted to hear that you had a positive experience in our Guildford store, and we'll be sure to share your feedback with the team.
We really appreciate your support and hope to welcome you back again soon.
Kind regards,
OKA
I have so many Oka items in my house…
I have so many Oka items in my house including chairs, a desk, bookcase, 8 lamps, 17 cushions and 3 bed throws as well as the set of palm prints, bird prints and a set of lemon prints plus2 gustavian side tables and a mirror. Some were purchased at the Godstone outlet while others were purchased at Chelsea and Guildford stores.
After moving house I decided to clean my lounge cushions by hand washing them as per the instructions and the colour faded in 2 of them. I returned these to the Guildford store where the manager said she would exchange them for me. My husband and I spent some time trying to match colours in a new pair of cushions to the existing ones that were not faded only to find when we got to the till that the manager then wanted to charge us full price!
Eventually, she agreed to give us 15% off after leading us to believe she was exchanging the faulty ones for a new pair. Sadly the faulty ones were discontinued.
The manager were then said that I hadn’t bought anything since 2020 which is simply not true as I had bought lamps, the 2 side tables, bed throw and cushions in August- December 2024 for a spare bedroom. I distinctly remember collecting the lamps and side tables from Guildford!
As a long standing customer of oka I expected rather more goodwill when your cushions faded despite the cleaning instructions
2026年6月9日
OKA - Guildford からの回答
Dear Karen,
Thank you for your review. We are sorry to read that you were disappointed with your recent visit to our Guildford store.
Having reviewed this further, we understand that the cushion covers brought into store were from a discontinued range and that proof of purchase was not available. Due to the time that appears to have passed, we were unable to offer an exchange or refund on this occasion.
As a gesture of goodwill, the store team spent time helping you select alternative cushions and applied a 15% discount to your purchase. We are sorry that this did not meet your expectations.
We truly appreciate your continued custom and your feedback has been shared with the relevant teams for review.
Kind regards,
OKA
Oka provide customer service with a difference, first class.
Oka provide excellent customer service with a difference. The staff are first class and go over and above to assist customers with any product queries and advice. This helps the customer when purchasing items. Had i have not spoken with Nicky from the Guildford store I would not have made a purchase so this also helped OKA with their sales. It has been a pleasure shopping with the OKA Guildford store. i have not experienced this type of customer service since pre covid years.
2026年6月9日
自発的なレビュー
OKA - Guildford からの回答
Dear Nicola,
Thank you for taking the time to leave such a thoughtful review. We're absolutely delighted to hear about your experience with our Guildford store and that Nicky was able to provide the support and guidance you needed.
Your comments mean a great deal to us, and we'll be sure to share your kind words with Nicky and the wider Guildford team. Thank you for choosing OKA, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Excellent service in Guildford store
Excellent service in Guildford store, beautiful products and very knowledgeable advice offered by Eglee. Thank you -
2026年6月9日
自発的なレビュー
OKA - Guildford からの回答
Dear Clare,
Thank you for taking the time to leave your review. We’re delighted to hear that you had such a positive experience in our Guildford store, and we'll be sure to pass your kind comments on to Eglee and the wider team.
We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Top design ideas
Really appreciated their advice on colours etc. so helpful. Also fantastic store in Guildford with great furniture and accessories. Great staff.
2026年6月4日
OKA - Guildford からの回答
Dear Jacqui
Thank you for your wonderful review. We’re delighted to hear you received such friendly service at our Guildford store and you found their design knowledge so helpful with your choices.
We appreciate you sharing your experience and hope to welcome you back soon.
Kind regards
OKA
Beautiful lampshade and lovely service
A lampshade I was looking to purchase was not available online and so I rang up the store in Guilford and the staff was so helpful in both finding the product in-store and shipping it to my home address. Really professional, helpful and timely service.
Two feedback I'd give is that the parcel tracking information was not user-friendly. The link in the email did not work and I had to mail customer care who shared the DPD Tracking number. If the DPD Tracking number is shared as soon as available via email in addition to a tracking link that would be helpful
Also the OKA tape used to wrap up the packaging was really difficult to get off. If a more sustainable and good quality alternative is used that'll help make it easier to recycle the cardboard box and packaging material after.
2026年5月27日
OKA - Guildford からの回答
Dear Paridhi,
Thank you for taking the time to leave such a detailed review. We’re delighted to hear that the Guildford team was able to assist you and ensure you received the item you were looking for. We'll be sure to share your kind comments with the store.
We also appreciate the constructive feedback you've provided regarding the tracking information and packaging. Customer feedback plays an important role in helping us improve, and we’ll ensure your comments are shared with the relevant teams for consideration.
Thank you again for your support, and we hope to welcome you back again soon.
Kind regards,
OKA
Garden furniture review
The display of the items we were interested in was set out really well. Staff all friendly and Andrea who helped us was excellent. Gave us time to choose and helped us decide which outdoor sofa to buy and just generally all round lovely experience in store.
2026年6月7日
自発的なレビュー
OKA - Guildford からの回答
Dear Jeanette
We're so happy to hear that Andrea's friendliness and expertise at our Guildford store made your experience so enjoyable. We truly appreciate your kind words and will ensure that they are passed to Andrea and the wider team.
We truly appreciate your feedback and hope that you will visit us again soon.
Kind regards
OKA
Diana was very helpful and friendly…
Diana was very helpful and friendly with no pressure to buy.
2026年6月5日
自発的なレビュー
OKA - Guildford からの回答
Dear Yvonne
Thank you for taking the time to leave your review. We’re pleased to know your recent visit to our Guildford store was a positive one, and your feedback has been shared with the team there.
We really appreciate you choosing to shop with us and hope to welcome you back again soon.
Kind regards,
OKA
Oka Guildford Review
I purchased a set for my garden v recently from Oka In Guildford. I was helped by Nicky and she took time to make sure my order was taken correctly, going the extra mile re delivery and sourcing from another store. After sale was just as good as Nicky emailed me to check I was happy with everything. Nothing was too much trouble! The products are perfect for our garden… Thank you Oka.
I would highly recommend Oka Guildford store.
2026年5月23日
自発的なレビュー
OKA - Guildford からの回答
Dear Paula
Thank you for your wonderful review!
We are thrilled to hear that you had such a positive experience at our Guildford store. We are especially happy to know that Nicky went above and beyond to assist you, we endeavour to provide exceptional customer service and it's wonderful to hear that we succeeded in your case.
We hope that you will visit us again soon and truly appreciate your feedback and support.
Best wishes
OKA
Great in store advice and throughout…
Great in store advice and throughout the order process. Andrea was super helpful. Sadly the delivery experience does not match the overall experience given the investment we made. We ended up putting the furniture together ourselves.
2026年5月25日
OKA - Guildford からの回答
Dear Chloe
Thank you for your feedback. We’re delighted to hear that you received such lovely and helpful service from Andrea at our Guildford location and we do hope that you are happy with your purchase.
We are sorry for the problems you encountered with your delivery, and will ensure that this is reviewed with senior management at our delivery partners.
We greatly appreciate you sharing your experience and hope to welcome you back soon.
Kind regards
OKA
Welcoming
Welcoming
Staff were very attentive
Answered all of my questions
Found an item I wanted to buy
Very helpful
I went to the shop in Guildford, assistant’s were really polite and helpful
2026年5月23日
OKA - Guildford からの回答
Dear Tina
Thank you so much for taking the time to share your experience. We’re delighted to hear about your visit to our Guildford store, and we’ll be sure to pass your kind words on to the team.
It’s wonderful to know you felt so well looked after, and we’re glad you enjoyed the whole experience. We hope that you will visit us again soon.
Kind regards,
OKA
Great shop and lovely staff.
Great friendly staff, with gorgeous furniture and all kinds of beautiful things for the home.
2026年5月26日
OKA - Guildford からの回答
Dear Anne
Thank you for your wonderful review. We’re delighted to hear that you enjoyed your visit to our Guildford store and that you found both the selection and service exceptional. It’s lovely to know that your shopping experience was such a pleasure.
We greatly appreciate your feedback and hope to welcome you back soon!
Kind regards,
OKA
Great Store
We had great service from Fiona and Diana in Guildford. Our furniture items arrived very quickly. Whilst there was a small issue with part of the delivery, the staff were very quick to fix. The items received were of great quality and we are very happy with our purchases.
2026年5月28日
自発的なレビュー
OKA - Guildford からの回答
Dear Campbell
It’s great to know that your visit to our Guildford store was such a positive one and whilst we are sorry to hear that you had an issue with your delivery, we are pleased that the team were able to quickly resolve this for you.
We're delighted that you are happy with your purchases and we greatly appreciate you taking the time to share your experience.
Best wishes
OKA
Great service lovely products
2026年5月19日
OKA - Guildford からの回答
Dear Susan
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Guildford store, and we’ll be sure to pass your kind words on to the team.
We’re so pleased you’re happy with your purchases and hope to welcome you back again soon.
Kind regards,
OKA
Emma and Polly were very helpful
Emma and Polly were very helpful, pleasant and responsive to our wishes
2026年5月30日
自発的なレビュー
OKA - Guildford からの回答
Dear John
Thank you for your kind feedback. We’re delighted to hear about your experience in our Guildford store, and we’ll be sure to pass your comments on to Emma, Polly and the wider team.
It’s great to know you felt so well supported, and we do hope to welcome you back again soon.
Kind regards,
OKA
Emma was so helpful and patient and…
Emma was so helpful and patient and offered many options until I reached the perfect choice for my sitting room.
2026年5月27日
自発的なレビュー
OKA - Guildford からの回答
Dear MW
Thank you for your lovely review.
We're so happy to hear you had a positive experience with Emma at our Guildford store. We strive to provide excellent customer service, and we're thrilled that she was able to make your purchase so enjoyable.
Kind regards
OKA
I love the OKA store
I love the OKA store. There is aleays something I want to buy. We recently purchased an arm chair which luckily was in stock. From the advice by the sales staff to prompt delivery, everything was fantastic. The chair now has pride of place in our house.
2026年5月21日
OKA - Guildford からの回答
Dear Moggy
We're so happy to hear that you always have such a great experience at our Froxfield store and we are delighted that you are so happy with your armchair.
We truly appreciate your feedback and hope that you will visit us again.
Kind regards
OKA
A brilliant in store experience in Oka…
A brilliant in store experience in Oka Guildford. A huge thank you to Danielle Elliott for whom nothing was too much trouble. I needed a delayed delivery slot that I was not able to book online… Danielle sorted it! The cushions I wanted to buy were not in stock in Guildford. - Danielle arranged for them to be delivered to my home from another store! Superb service, and a follow up call the next day to confirm all the above. Thank you so much!
2026年5月22日
自発的なレビュー
OKA - Guildford からの回答
Dear Katherine
Thank you for your lovely review! We are committed to providing exceptional customer service, and it's wonderful to know that Danielle's expertise and dedication make your experiences so enjoyable.
We truly appreciate your support and hope to welcome you back again soon!
Kind regards
OKA
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