OKA - Guildfordレビュー 

303
TrustScore 5段階評価の5

4.8

Tunsgate Quarter, GU1 3QY Guildford, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

A lovely store with great staff.I was assisted by Nicky who was really thoughtful. She enquired if I needed help and checked stock availability online and in other stores on my behalf, without me... もっと見る

企業が回答しました

5つ星のうち5の評価

Yesterday we, once again, were exceptionally well looked after at OKA in Guilford. A girl called Emma took over as Lauren was stocktaking but found time to quickly explain our order etc to Emma. O... もっと見る

企業が回答しました

5つ星のうち5の評価

Danielle at the Guildford branch outstanding customer service is a breath of fresh air - attentive and knowledgeable, even helped with booking a courier to deliver heavy furniture. Danielle should rec... もっと見る

5つ星のうち4の評価

Love my lampshades which I recently ordered online. I tried to call the Branch to order as had a couple of queries but the staff member was rather vague and not very helpful. This is a shame as on my... もっと見る

企業が回答しました


企業情報

  1. 家具店
  2. インテリア デザイン店
  3. 照明専門店

当該企業による記述

Situated between the bustling high street and the historic castle – surrounded by high-end boutiques and delectable restaurants and cafés, such as The Ivy and Gail’s – our store is nestled in the Tunsgate Quarter. The large glass-fronted store showcases our complete (and extensive) collection across 11,000 sq ft, with high ceilings and abundant space. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home.


連絡先

4.8

優良

TrustScore 5段階評価の5

303件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(303)

過去12か月のレビュー数: 2,149

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5つ星のうち5の評価

Wonderful service and a nice product for interior design!

Many thanks for great patience and time to the team in Guildford - Danielle (hope I spelled the name somewhat correctly), who assisted in pre-purchase testing of a table lamp base and even offered a new lamp from their warehouse to compare and choose the best colour of the leather, and to another lady a few days after who played along trying to pick a perfect match of a shade to the lamp. Wonderful service and a nice product for interior design!

2025年8月2日
自発的なレビュー
OKA - Guildford ロゴ

OKA - Guildford からの回答

Dear Yana,

Thank you for your kind words. We’re delighted to hear that Danielle and the team in Guildford took such great care in helping you find the perfect lamp and shade combination. Your comments will certainly be shared with them.

Kind regards,
OKA

5つ星のうち5の評価

Excellent Service

Thank you so much for such a wonderful experience yesterday choosing new cushions for my settees.

2025年7月30日
OKA - Guildford ロゴ

OKA - Guildford からの回答

Dear Diane,

Thank you for your lovely review. We’re delighted you enjoyed your visit to our Guildford store and had a great experience choosing your new cushions.

Kind regards,
OKA

5つ星のうち5の評価

Excellent service provided by the staff…

Excellent service provided by the staff at Guildford and my lamp arrived on time having been posted to my home.

2025年7月11日
OKA - Guildford ロゴ

OKA - Guildford からの回答

Dear Sue,

Thank you for sharing your experience. We’re delighted to hear that our Guildford team looked after you so well and that your lamp arrived promptly.

Kind regards,
OKA

5つ星のうち5の評価

FIRST CLASS SERVICE

What a wonderful shopping experience I had recently shopping at the Guildford store.
The sales associate named Dianna that assisted me was first class. I purchased lots of pillows, lamps and artificial flowers and her eye for detail was outstanding.
It made my day with Dianna helping me.

2025年7月2日
自発的なレビュー
5つ星のうち1の評価

I had made a click and collect order

I had made a click and collect order, in person at the Guildford store, I am still awaiting my order which should have been sent to the Guildford shop within a week however it has been over 3 weeks i am having to chase this on a weekly basis.
Since the outsourcing of deliveries and the new warehouse the service has deteriorated some what.

2025年7月5日
OKA - Guildford ロゴ

OKA - Guildford からの回答

Dear Susan,

Thank you for getting in touch and for your patience while we’ve been looking into your Click & Collect order.

We are very sorry for the delay and for the inconvenience this has caused you. Our delivery partner has now confirmed that your order will be delivered to our Guildford store this week. We’ve also contacted the store directly to make them aware, and they will reach out to you as soon as your order is ready to collect.

Best regards,
OKA

5つ星のうち5の評価

Style and Quality

I like the style and quality of the OKA furniture. Since we moved to ourt new house last year we have replaced a lot of our furniture with items from OKA.
They display it so well and the staff are always very helpful.

2025年7月10日
5つ星のうち1の評価

Terrible customer service

I ordered a table online and it was delivered in March and it had a dent in it. I spoke to customer services and they said they’d collect and issue a refund. I still haven’t had the refund, or been contacted to collect the table and my last 4 emails have gone unanswered. I’ve phoned and been told they will be in touch and nothing. I’ve spent a lot of money with them in the past and wasn’t expecting this at all.

2025年6月27日
自発的なレビュー
OKA - Guildford ロゴ

OKA - Guildford からの回答

Dear Katie,

We’re very sorry to read your review and for the poor experience you’ve had. Please accept our sincere apologies for the delay and for the lack of communication you’ve encountered.

We’ve identified your account from your review, and our Customer Service team are contacting you directly now to resolve this as quickly as possible.

Thank you for your past support of OKA, and we’re truly sorry that we’ve let you down on this occasion.

Kind regards,
OKA

5つ星のうち5の評価

Guildford store staff

The staff in Guildford store were fantastic once again. Very helpful both in the phone and in the store. A very pleasant shopping experience.

2025年6月19日
OKA - Guildford ロゴ

OKA - Guildford からの回答

Dear Tanya

Thank you for your lovely feedback. We're so pleased to hear you enjoyed your visit and that our Guildford team provided such helpful service. We’ll be sure to pass on your kind words to them.

Warm regards
OKA

5つ星のうち5の評価

Knowledgeable, friendly staff, amazing products

I buy a lot of items from the Guildford store The staff are always friendly and have good knowledge of the products. Alway a very pleasant shopping experience.

2025年6月21日
OKA - Guildford ロゴ

OKA - Guildford からの回答

Dear Jennifer

Thank you for your kind words. We're so pleased to hear that you found our team friendly, helpful, and knowledgeable. It’s always our goal to make sure every visit is as smooth and enjoyable as possible.

Warm regards
OKA

5つ星のうち5の評価

A warm and professional service

Will was warm at the Guildford branch is friendly, knowledgeable and very professional. My purchases were beautifully wrapped with so much attention to detail. I will be returning to the store rather than purchase online just for the warm welcome and service .

2025年6月10日

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