Eglee, Home Stylist at the OKA Guildford Store, recently advised us on a chest of drawers for a master bedroom renovation project, as well as the choice of a rug for the dining area of our kitchen. Eg... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Ottie at the Guildford store could not have been more helpful. So kind and patient and took the trouble to go through options for me and arranging a local courier to bring me my coffee table
企業が回答しました
Very helpful staff (Diane). We went in to browse. Saw some bed headboards and a series of prints which we liked. Received excellent advice and suggestions. Bought nine framed prints and will definitel... もっと見る
企業が回答しました
I wish I could remember the ladies name (Wednesday afternoon in the Guildford store) but she helped me select some cushions that would work in my living room. She spent 20 minutes with me going throug... もっと見る
企業が回答しました
企業情報
当該企業による記述
Situated between the bustling high street and the historic castle – surrounded by high-end boutiques and delectable restaurants and cafés, such as The Ivy and Gail’s – our store is nestled in the Tunsgate Quarter. The large glass-fronted store showcases our complete (and extensive) collection across 11,000 sq ft, with high ceilings and abundant space. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home.
連絡先
Tunsgate Quarter, GU1 3QY, Guildford, 英国
- +44 1483 906287
4.8
優良
376件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
We found getting the right combination…
We found getting the right combination of cushions for our new home quite tricky. Guildford branch staff could not have been more helpful, however many times we came in to change our minds! Fantastic service & lovely staff. We will be back!
2026年2月28日
OKA - Guildford からの回答
Dear Customer,
Thank you for taking the time to share your feedback. We’re so pleased to hear that the Guildford team were able to support you while choosing the right pieces for your new home. We’ll be sure to pass your kind comments on to the team, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Beautifully displayed store, with lots of fabulous merchandise
Beautifully displayed store.
2026年2月28日
OKA - Guildford からの回答
Dear Carol
Thank you very much for taking the time to leave your review. We truly appreciate your kind feedback and are pleased that you enjoyed your visit to our Guildford store and their selection of products on display.
We do hope that you will visit us again soon.
Kind regards
OKA
The most friendly helpful and…
The most friendly helpful and experienced staff at the Guildford branch. It made our day a very pleasant one. Many thanks to Polly and Charlotte for your care and service.
Regards Angela and Michael Gray
2026年2月28日
自発的なレビュー
OKA - Guildford からの回答
Dear Michael
We're so happy to hear that our team's friendliness and expertise at our Guildford store made your day so pleasant, and your experience so enjoyable. We truly appreciate your kind words will ensure that they are passed to Charlotte and Polly, and the wider team.
We hope that you will visit us again soon!
Kind regards
OKA
Great Service and lovely lamp
Lovely lady called Georgina (I think) but her middle name definitely was Victoria served us and was most helpful
2026年2月17日
OKA - Guildford からの回答
Dear Customer,
Thank you for taking the time to share your review.
We are delighted to hear that you are pleased with your lamp and that you received such helpful service during your visit. It is always wonderful to know when our team create a positive and memorable experience for our customers.
Your kind comments are greatly appreciated.
Kind regards,
OKA
OKA - Guildford からの回答
Dear Brenda,
Thank you for taking the time to leave your review.
We are so pleased to hear that you continue to enjoy shopping at our Guildford store. It is always wonderful to know when our customers have such positive and pleasant experiences.
Your kind feedback is truly appreciated.
Kind regards,
OKA
Extremely Helpful
I experienced a bit of confusion, trying to order a sale chair on line. I phoned the nearest store, Guildford, and they couldn’t have been more helpful. They even completed the order for me, the chair arrived 3 days later. Perfect.
2026年2月5日
OKA - Guildford からの回答
Dear Maureen,
Thank you very much for taking the time to share your experience.
We are delighted to hear that the Guildford store team were able to assist you with your order and resolve the confusion you encountered online. It is wonderful to know that you found the team so helpful and that your chair arrived promptly.
Your kind feedback is truly appreciated.
Kind regards,
OKA
Glass marble pendant light shade.
Purchased a "marble" glass pendant light fitting which was out of the ordinary in the sale. Delighted with the item. (I would have scored 5 stars if there was a collect from store option. For some inexplicable reason OKA have not caught up with other retailers in this respect and I had no other option other than pay an extra £10 for delivery, or wait some considerable time for a certified electricians to disassemble one on show in the shop).
2026年2月4日
OKA - Guildford からの回答
Dear Hilary,
Thank you for taking the time to leave your review and for sharing such detailed feedback.
We are delighted to hear that you were pleased with your marble glass pendant light shade and that you found such a unique piece in the sale. It is always wonderful to know when customers are happy with their purchase.
We are sorry, however, to read of your disappointment regarding the lack of a collect-from-store option and the inconvenience this caused. Your comments are both valid and appreciated, and we fully understand how important flexibility and convenience are when making a purchase. Feedback such as yours is invaluable and will be shared internally as we continue to review and improve our services.
Thank you again for your thoughtful review.
Kind regards,
OKA
OKA has a good selection of furniture
OKA has a good selection of furniture, lighting and soft furnishings and is very well laid out. Charlotte, in the Guildford store, couldn’t have been more helpful with my purchases, even arranging a courier firm to pick up from their store to deliver to me. She went the extra mile.
2026年2月4日
OKA - Guildford からの回答
Dear Angela,
Thank you very much for taking the time to leave such a lovely review.
We are delighted to hear that you enjoyed the selection and layout of our store, and we are especially pleased to read your kind comments about Charlotte. It is wonderful to know that she was able to assist with your purchases and provide the level of service we strive to deliver.
Your feedback is truly appreciated, and we will be sure to share your comments with her and the wider team.
Kind regards,
OKA
Always a pleasure to shop at Oka
2026年2月1日
OKA - Guildford からの回答
Dear Mrs Osborne-Allen
Thank you for your lovely review. We’re so pleased to hear you always enjoy visiting our Guildford store, it’s always our goal to make sure every visit is as smooth and enjoyable as possible and we thank you for your continued support.
We look forward to welcoming you back again soon.
Warm regards
OKA
Great little sofa side tables
Superb instore experience, very helpful and knowledgeable staff. Was able to take the tables I bought home with me carefully wrapped by the assistant helping me.
2026年2月1日
OKA - Guildford からの回答
Dear Julie
Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that your visit to our Guildford store was a positive one, and your feedback has been shared with the team there. It’s always encouraging to know when our colleagues have made a lasting impression.
We really appreciate you choosing to shop with us and hope to welcome you back again soon.
Kind regards,
OKA
Missing out on a sale item assistant's…
Missing out on a sale item assistant's from three shops so very helpful, above all expectations.
2026年1月25日
OKA - Guildford からの回答
Dear Mrs Williams
Thank you for your kind review. We are so pleased to hear that you received such helpful assistance from 3 of our Showrooms and that they were able to locate the particular product you had been searching for. We aim to provide excellent customer service, and it's wonderful to know that we met your expectations.
We look forward to welcoming you back soon!
Best regards
OKA
Tremendous thanks to Fiona at Guildford…
Tremendous thanks to Fiona at Guildford for searching for my various things, ringing me back promptly when she had found them, and then arranging via the office team for them to be posted to me. Guildford have helped me before, when I have been too dozy to sort things out in London before they went out of stock there, and I have always been struck by how friendly they were. Thank you!
2026年1月13日
OKA - Guildford からの回答
Dear Mrs Leigh,
Thank you so much for taking the time to leave your review. We’re delighted to hear about your experience with our Guildford team, and we’ll be sure to pass your kind feedback on to Fiona and the wider store team. It’s wonderful to know you’ve felt so well looked after, and we hope to welcome you back again soon.
Kind regards,
OKA
Outstanding service from knowledgeable
Outstanding service from knowledgeable, helpful and very friendly staff. Particular reference to exceptional Will and brilliant Fiona. Patient, very co-operative and fantastic suggestions and customer care. Faultless throughout.
2026年1月10日
自発的なレビュー
OKA - Guildford からの回答
Dear Sarah,
Thank you so much for taking the time to share your review. We’re delighted to hear about your experience with our Guildford team, and we’ll be sure to pass your kind feedback on to Will, Fiona and the wider store team. We really appreciate you sharing this and hope to welcome you back again soon.
Kind regards,
OKA
OKA - Guildford からの回答
Dear Ms Wellham,
Thank you for taking the time to leave your review. We’re really pleased to hear about your experience, and we’ll be sure to pass your kind feedback on to Fiona and the Guildford team. We hope to welcome you back again soon.
Kind regards,
OKA
Fantastic brand, excellent service!
The store itself is very welcoming and the furniture and artwork is presented in an inviting manner. We were greeted and offered assistance by Will - he then helped us with locating items of interest and physically moving certain items so that we could see whether the combination of the individual pieces worked well together.
We felt no pressure whatsoever and Will also helped us overcome a potential delivery issue.
The service was nothing short of brilliant!
2026年1月10日
自発的なレビュー
OKA - Guildford からの回答
Dear Peter
Thank you for your wonderful review. We’re delighted to hear you received such friendly and helpful service from Will at our Guildford store. We are committed to providing exceptional customer service, and it's wonderful to know that Will's expertise and dedication made your experience so enjoyable. It’s lovely to know you enjoyed the impeccable presentation of the store too — your kind words will be shared with the team.
Kind regards,
OKA
OKA - Guildford からの回答
Dear Anna
Thank you for your wonderful review. We are thrilled to hear that your visit to our Guildford store was such a positive experience. It is always rewarding to know our team delivers the helpful and knowledgeable service we aim for. Your kind words mean a great deal to us, and we look forward to welcoming you back for many more visits.
Kind regards,
OKA
I came into the store as it looked stunning
I came into the store as it looked like an oasis of calm and beauty after an awful afternoon ar Surrey County Hosp.. a lovely conversation with a wonderful lady was the perfect remedy for a grim day.. Came home with a beautiful throw too. Can't thank her enough..apologies, her name escapes me..
2026年1月9日
OKA - Guildford からの回答
Dear Mr Berry,
Thank you so much for taking the time to share your experience. We’re really touched to hear that your visit to our Guildford store offered a welcome moment of calm, and we’ll be sure to pass your kind words on to the team. We hope you’re enjoying your new throw and that we have the pleasure of welcoming you back again soon.
Kind regards,
OKA
Staff are incredibly helpful and…
Staff are incredibly helpful and friendly. I love Sale time especially!
2026年1月8日
OKA - Guildford からの回答
Dear Claire
Thank you for your kind review. We’re delighted to hear that you found some great pieces during our recent sale and that your experience at our Guildford store was such a positive one. It’s wonderful to know the team made you feel so welcome.
We truly appreciate your feedback and hope to see you again soon.
Kind regards,
OKA
Excellent customer service…
Excellent customer services from Ottie at Guildford store. Wonderful range of stunning products available and am very pleased with my purchases.
2026年1月6日
OKA - Guildford からの回答
Dear Patricia,
Thank you for sharing your feedback with us. It’s great to know that your visit to our Guildford store was such a positive one, and your comments have been passed on to the team there.
We’re very grateful you chose to shop with us and hope to see you again soon.
Kind regards,
OKA
OKA - Guildford からの回答
Dear Linda,
Thank you for taking a moment to share your feedback. We really appreciate you letting us know about your visit and are glad you chose to shop with us.
We hope to welcome you back again soon.
Kind regards,
OKA
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。