Yesterday we, once again, were exceptionally well looked after at OKA in Guilford. A girl called Emma took over as Lauren was stocktaking but found time to quickly explain our order etc to Emma. O... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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A lovely store with great staff.I was assisted by Nicky who was really thoughtful. She enquired if I needed help and checked stock availability online and in other stores on my behalf, without me... もっと見る
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As always OKA staff are extremely helpful. On this occasion Eglee spent time looking at my previous OKA purchases on line and was able to give good stylish advice on which cushions to coordinate wit... もっと見る
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Love my lampshades which I recently ordered online. I tried to call the Branch to order as had a couple of queries but the staff member was rather vague and not very helpful. This is a shame as on my... もっと見る
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企業情報
当該企業による記述
Situated between the bustling high street and the historic castle – surrounded by high-end boutiques and delectable restaurants and cafés, such as The Ivy and Gail’s – our store is nestled in the Tunsgate Quarter. The large glass-fronted store showcases our complete (and extensive) collection across 11,000 sq ft, with high ceilings and abundant space. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home.
連絡先
Tunsgate Quarter, GU1 3QY, Guildford, 英国
- +44 1483 906287
4.8
優良
302件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Great Customer Service
Lauren was extremely helpful and patient with me whilst choosing my new lamp and shade. She couldn't do enough for me and had great ideas, the combination we chose looks perfect. Such excellent customer service, thank you so much!
2025年10月21日
OKA - Guildford からの回答
Dear Tui,
Thank you for your wonderful review. We’re so pleased to hear that your visit to our Guildford store was such a positive experience and that you received such attentive and thoughtful service while choosing your new lamp and shade. It’s lovely to know you’re happy with the final combination.
Your kind words are greatly appreciated, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Diane was very nice and very helpful
Diane was very nice and very helpful. She recognise me & took time to hep me in my choice. She is very professional, th reason why I would definitely come back to Oka in Guildford.
2025年10月21日
OKA - Guildford からの回答
Dear Marie-Helene
We're happy to hear that you had such a positive experience at our Guildford store. We truly appreciate your kind words and are so glad that our team always offer the helpful and attentive service we strive to deliver, and we will ensure that your feedback is passed on.
Warm regards
OKA
Helpful assistant but by the time I…
Helpful assistant but by the time I left a queue formed so need more assistants.
Very nice experience and lovely products.
Nothing too much trouble.
2025年10月30日
OKA - Guildford からの回答
Dear Ms Thomson
Thank you for your kind words. We are delighted to hear that you enjoyed your time in our Guildford store and that our team delivered the attentive service we strive for. We hope you enjoy your new pieces, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Diana at your Guildford branch made us…
Diana at your Guildford branch made us very welcome and helped us greatly in our choices of fabric for the sofa we have bought plus cushions also. She is very professional and empathetic.
2025年10月28日
OKA - Guildford からの回答
Dear Tim,
Thank you for your wonderful review. We’re delighted to hear that your visit to our Guildford store was such a positive experience and that you felt so well supported while choosing your sofa and cushions. Providing professional and thoughtful service is something we truly value, and it’s lovely to know this came across during your visit.
We hope you enjoy your new pieces and look forward to welcoming you back again soon.
Kind regards,
OKA
Great service at Oka Guildford
Great service at Oka Guildford. Danielle in particular is so personable and nice to deal with. At this store they’ve helped me a lot with ordering, reserving, returning. Always helpful and knowledgeable.
2025年10月16日
自発的なレビュー
OKA - Guildford からの回答
Dear Rachael
We're happy to hear that you had such a positive experience at our Guildford store. We truly appreciate your kind words and are so glad that our team always offer the helpful and knowledgeable service we strive to deliver. Thank you for your kind words.
Warm regards
OKA
The service from Eglee in the Guildford…
The service from Eglee in the Guildford store was incredibly helpful and made decisions of what to buy very easy. The quality of the products is to a good standard and tasteful with a lasting impression. I will certainly be using Eglee for any future purchases as she was patient and had an eye for matching items together.
2025年10月1日
自発的なレビュー
OKA - Guildford からの回答
Dear Rowena,
Thank you for your wonderful review. We are thrilled to hear that your visit to our Guildford store was such a positive experience. It is always rewarding to know our team delivers the attentive and personalised service we aim for. Your kind words mean a great deal to us, and we look forward to welcoming you back for many more visits.
Kind regards,
OKA
Fantastic service from Eglee in Guildford
Fantastic service from Eglee in the Guildford store! She was so helpful, pulling design options together for us for our dining room, and also sourcing items for us and arranging delivery. Thank you!
2025年9月22日
自発的なレビュー
OKA - Guildford からの回答
Dear Will,
Thank you for your wonderful review. We’re delighted to hear you received such fantastic service from Eglee at our Guildford store. It’s great to know she was so helpful in pulling together design options and arranging everything for your dining room. Your kind words will be shared with her and the team.
Kind regards,
OKA
I went to the Guildford store to…
I went to the Guildford store to enquire about the Floren coffee table which I saw online. A £900+ purchase.
The service in the store was excellent and the quality of the table was too so I placed an order.
After the order was placed it has been a disaster: the order was delivered with only the coffee table legs, no top. Then I complained about this and rejected the failed delivery. Helpfully the person on the phone refunded the delivery fee and reiusssd the delivery. But they didn’t provide any details that the table was now out of stock and wouldn’t be delivered for another month! I then waited weeks and heard nothing about the new delivery despite calling twice.
I then gave up and cancelled the order rather than being stuck in limbo.
Great products, terrible reliability of service and delivery.
2025年9月20日
OKA - Guildford からの回答
Dear Dharmesh,
Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you experienced following your order for the coffee table.
While we are pleased to hear that you received excellent service in our Guildford store, we fully understand how disappointing it must have been to face such difficulties with the delivery and communication afterwards. This falls short of the high standards we set for both our customer service and delivery experience.
Your feedback has been shared with our fulfilment and delivery teams to help prevent similar issues in the future. We appreciate you taking the time to bring this to our attention and regret that this experience has not reflected the quality you rightly expect from OKA.
Kind regards,
OKA
Absolutely superb service
Absolutely superb service - Pollyanna and Danielle were exceptional. Really helped us with advice and went above and beyond to help! Thank you so much!
2025年9月20日
OKA - Guildford からの回答
Dear Lisa,
Thank you for your wonderful review. We’re so pleased to hear you received such superb service from Pollyanna and Danielle at our Guildford store. Your kind words mean a lot, and we’ll be sure to share your feedback with them both.
Kind regards,
OKA
I was in Oka for some of your lovely…
I was in Oka for some of your lovely flowers! I found a display in the winter magazine & vey helpful Young lady
Put it all together for me.
I now have the look that I wanted in my lounge so thank you what was as usual a supper experience.
Mrs Golden.
2025年9月17日
OKA - Guildford からの回答
Dear Mrs Golden,
Thank you for your wonderful review. We’re delighted to hear that our Guildford team helped you recreate the beautiful floral display from our magazine and that you’re so pleased with how it looks in your lounge. It’s lovely to know your visit was such a great experience.
Kind regards,
OKA
Beautifully layed out store and staff…
Beautifully layed out store and staff very friendly and helpful
2025年9月9日
OKA - Guildford からの回答
Dear T. Moore,
Thank you for your lovely review. We’re delighted to hear you enjoyed your visit to our Guildford store and found both the layout and our team so welcoming and helpful. Your feedback is greatly appreciated.
Kind regards,
OKA
The staff at the Guildford store are so…
The staff at the Guildford store are so pleasant and helpful, especially Will and Eglee, they provide great advice and are very friendly. The store is impeccable and makes me want to buy everything.
2025年8月25日
OKA - Guildford からの回答
Dear Liz,
Thank you for your wonderful review. We’re delighted to hear you received such great advice and friendly service from Will and Eglee at our Guildford store. It’s lovely to know you enjoyed the impeccable presentation of the store too — your kind words will be shared with the team.
Kind regards,
OKA
OKA - Guildford からの回答
Dear Mr Cook,
Thank you for your kind review. We’re delighted to hear you received great service from Fiona at our Guildford store — your feedback will be shared with her and the team.
Kind regards,
OKA
Helpful Store Assistants
The staff were ultra helpful and friendly. The store was beautiful
2025年8月28日
OKA - Guildford からの回答
Dear Miss Kemsley,
Thank you for your lovely review. We’re so pleased to hear you found our Guildford team so helpful and friendly, and that you enjoyed visiting our beautiful store. Your kind feedback is greatly appreciated.
Kind regards,
OKA
Love coming into your store always
Love coming into your store always. Shame the yellow pot candle not in stock but happy with the teal one instead….. was most grateful for beautiful Guildford shop gift wrap as it was a friend’s gift and we both love OKA!
2025年8月21日
OKA - Guildford からの回答
Dear Marie-Claire,
Thank you for your lovely review. We’re so pleased to hear you always enjoy visiting our Guildford store and that the team helped you find the perfect alternative candle — beautifully gift wrapped too! It’s wonderful to know both you and your friend love OKA.
Kind regards,
OKA
Bought some cushions promised by the…
Bought some cushions promised by the end of July. Now not due until mid September.
2025年7月6日
OKA - Guildford からの回答
Dear Gary,
We’re sorry your cushions were delayed beyond the original expected date. Unfortunately, on rare occasions, stock can arrive later than planned. We can see that your order is now due very shortly and will be dispatched as soon as it arrives.
Thank you for your patience.
Kind regards,
OKA
Oka what’s a spacious beautiful shop?
Oka what’s a spacious beautiful shop?
Quality products
A mixture of prices
Staff are really helpful
I’m really enjoying my new product
I was able to get it from a sale price, which was fantastic
Highly recommend them
2025年8月9日
OKA - Guildford からの回答
Dear Karen,
Thank you for taking the time to share your feedback. We’re so pleased you enjoyed your visit to our Guildford store and that our team made your experience a positive one. We hope your new piece brings you lots of enjoyment.
Kind regards,
OKA
High quality products and great customer service
What a fabulous store. Today was my first visit to the Guildford store but it won't be my last. Really lovely and good quality furniture, soft furnishings and faux flowers and plants. Bought a couple of great quality cushion covers and feather and down pads and received excellent service.
2025年8月13日
OKA - Guildford からの回答
Dear Debra,
Thank you for your lovely review. We’re delighted that you enjoyed your first visit to our Guildford store and were pleased with both the products and service you received. We look forward to welcoming you back again soon.
Kind regards,
OKA
OKA - Guildford からの回答
Dear Yianna,
Thank you for your lovely feedback. I’m delighted to hear you received such great service from everyone at our Guildford store.
Kind regards,
OKA
Wonderful service and a nice product for interior design!
Many thanks for great patience and time to the team in Guildford - Danielle (hope I spelled the name somewhat correctly), who assisted in pre-purchase testing of a table lamp base and even offered a new lamp from their warehouse to compare and choose the best colour of the leather, and to another lady a few days after who played along trying to pick a perfect match of a shade to the lamp. Wonderful service and a nice product for interior design!
2025年8月2日
自発的なレビュー
OKA - Guildford からの回答
Dear Yana,
Thank you for your kind words. We’re delighted to hear that Danielle and the team in Guildford took such great care in helping you find the perfect lamp and shade combination. Your comments will certainly be shared with them.
Kind regards,
OKA
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