Eglee, Home Stylist at the OKA Guildford Store, recently advised us on a chest of drawers for a master bedroom renovation project, as well as the choice of a rug for the dining area of our kitchen. Eg... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Ottie at the Guildford store could not have been more helpful. So kind and patient and took the trouble to go through options for me and arranging a local courier to bring me my coffee table
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Very helpful staff (Diane). We went in to browse. Saw some bed headboards and a series of prints which we liked. Received excellent advice and suggestions. Bought nine framed prints and will definitel... もっと見る
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I wish I could remember the ladies name (Wednesday afternoon in the Guildford store) but she helped me select some cushions that would work in my living room. She spent 20 minutes with me going throug... もっと見る
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企業情報
当該企業による記述
Situated between the bustling high street and the historic castle – surrounded by high-end boutiques and delectable restaurants and cafés, such as The Ivy and Gail’s – our store is nestled in the Tunsgate Quarter. The large glass-fronted store showcases our complete (and extensive) collection across 11,000 sq ft, with high ceilings and abundant space. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home.
連絡先
Tunsgate Quarter, GU1 3QY, Guildford, 英国
- +44 1483 906287
4.8
優良
376件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Charlotte and Nicky in the Guildford…
Charlotte and Nicky in the Guildford store were absolutely amazing. I arrived 40 mins before closing time and they helped me chose items to refresh my living room, all from a photo that wasn’t that great. They stayed 20 mins late and helped me get everything to my car. Everything chosen looks absolutely amazing and I’m really happy. Thanks again Charlotte and Nicky. I’ll be back soon for lighting
2026年4月12日
自発的なレビュー
OKA - Guildford からの回答
Dear Customer,
Thank you so much for taking the time to share your experience. We’re delighted to hear about your visit to our Guildford store, and we’ll be sure to pass your kind words on to Charlotte, Nicky and the team.
It’s wonderful to know how pleased you are with your new pieces, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Diana in Guildford was so helpful
Diana in Guildford was so helpful - I couldn’t decide on what cushions, plants and side table and she was very patient , made lots of suggestions and didn’t pressure me to decide. Really pleased with my purchases .
2026年4月8日
自発的なレビュー
OKA - Guildford からの回答
Dear Customer,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Guildford store, and we’ll be sure to pass your kind words on to Diana and the team.
We’re so pleased you’re happy with your purchases and hope to welcome you back again soon.
Kind regards,
OKA
Delivery was prompt and guys were…
Delivery was prompt and guys were really helpful. Products are good.
2026年4月3日
OKA - Guildford からの回答
Dear Angela,
Thank you for your feedback. We’re so pleased to hear everything arrived promptly and that the delivery team were helpful.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
Easy to navigate the website
Easy to navigate the website. Really good staff and ship in Guildford
2026年3月27日
OKA - Guildford からの回答
Dear Anna
We're happy that you found our website easy to navigate, and we are delighted to hear that you enjoyed your visit to our Guildford store that our team provided excellent service.
We appreciate your feedback and hope to welcome you back soon.
Kind regards
OKA
Great customer service
I was provided with great customer service by Nicky in Guildford. I had a problem with my order -not Oka’s error - and went in to try and sort it out without much hope. Nicky, however, dealt with it quickly and courteously and I left, one happy customer!
2026年4月9日
自発的なレビュー
OKA - Guildford からの回答
Dear Sarah
Thank you for your wonderful review. We’re delighted to hear you received such friendly and helpful service at out Guildford store and Nicky was able to resolve your issue promptly.
We hope that you are happy with your purchase and that you will visit us again soon.
Kind regards
OKA
Diana was super helpful!!
2026年4月8日
自発的なレビュー
OKA - Guildford からの回答
Dear Kelvin
Thank you so much for taking the time to leave your review. We’re delighted to hear you enjoyed your visit to our Guildford store, and we’ll be sure to pass your kind feedback on to Diana and the wider team. It’s wonderful to know you’ve felt so well looked after, and we hope to welcome you back again soon.
Kind regards,
OKA
The driver could not find the address.
The driver could not find the address.
As he was late delivering he did not want us to open the cartons to check all was perfect.
It’s a shame the price we paid for delivery did not cover taking away the cartons.
Our furniture was perfect and we love them
2026年3月24日
OKA - Guildford からの回答
Dear Customer
Thank you for taking the time to share your feedback. We are very sorry to learn of your disappointing delivery experience.
Our Home Delivery service is designed to include delivery to the room of choice, unpacking of furniture, removal of all packaging materials, and assembly where applicable. The service you described falls short of the standard we expect from our delivery partner, and we have escalated your comments with our delivery partner to ensure the matter is addressed directly with the teams involved.
We thank you for bringing this to our attention and we are delighted to hear that you love your furniture.
Kind regards,
OKA
OKA - Guildford からの回答
Dear Susan
Thank you for your wonderful review. We’re delighted to hear you received such friendly and helpful service from our Guildford team.
Your comments are truly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Helpful staff
Genuine, informative advice from staff as I tackle refurbishing the interior of my cottage.
2026年3月2日
OKA - Guildford からの回答
Dear Heather
We're so happy that you had such a positive experience at our Guildford store, and our team was able to support you while choosing the right pieces for your cottage refurbishment.
We really appreciate your feedback and hope to welcome you back soon!
Kind regards
OKA
OKA - Guildford からの回答
Dear Mrs Paul
Thank you for sharing your feedback with us. It’s great to know that your recent visit to our Guildford store was such a positive one, and your comments have been passed on to the team there.
We’re very grateful you chose to shop with us and hope to see you again soon.
Kind regards,
OKA
Great Customer Service
Lauren at the Guildford store was so helpful with a refund. She was friendly, professional and went out of her way to help. Thank you Lauren
2026年3月30日
自発的なレビュー
OKA - Guildford からの回答
Dear Elaine,
Thank you for your kind feedback. We’re so pleased to hear about your experience in our Guildford store, and we’ll be sure to pass your kind words on to Lauren and the team.
We hope to welcome you back again soon.
Kind regards,
OKA
OKA - Guildford からの回答
Dear Jill
Thank you so much for taking the time to leave your review. We’re delighted to hear about your experience at our Guildford store, and we’ll be sure to pass your kind feedback on to the team. It’s wonderful to know you felt so well looked after, and we hope to welcome you back again soon.
Kind regards,
OKA
Customer Care dept. made every effort to solve our small dilemma,
I was initially disappointed with the company sales policy regarding a replacement mug following an accidental breakage.
Unfortunately we broke one of our Cochineal coloured mugs (from the Kintaro range sold in a box of four at £50) Entirely our fault, a slip of the hand during washing. I have edited my original review as the response from the customer service department has been very good, with three communications offering possible solutions and attempts to help. This is rare in today’s retail sales and Nikki in the department has been exemplary in her efforts, hence my edited review.
These are lovely quality mugs, great finish and feel. A pleasure to use, but if you have the misfortune to break one you will have buy another four to make up your ‘set’. Just a warning. Handle with care!
Thanks OKA for your efforts and for the swift response.
2026年3月26日
自発的なレビュー
OKA - Guildford からの回答
Dear Mike
Thank you for taking the time to share your review.
We are sorry to hear that one of your Kintaro Mugs has broken, and of the disappointment you were caused at being unable to purchase a single mug in store. The information provided by our showroom is correct and, regrettably, we do not sell these mugs individually.
We can see that one of our Senior Customer Service Advisors has emailed you directly today and is working on a resolution and will update you as soon as possible.
Once again, please accept our sincere apologies for the inconvenience you have been caused.
Kind regards,
OKA
Great staff & lovely furniture
Great staff who were very professional & helpful without being pushy. Good communication throughout the purchasing process. The furniture is very individual & well designed.
2026年3月17日
OKA - Guildford からの回答
Dear Phil,
Thank you for your kind review. It’s great to hear about your experience in our Guildford store, and we’ll be sure to share your feedback with the team.
We’re so pleased everything went smoothly and that you’re happy with your furniture. We hope to welcome you back again soon.
Kind regards,
OKA
The in-store team at Guildford were…
The in-store team at Guildford were great. What lets you down is your delivery partner DPD. DPD lost my £400 order and it had to be repurchased and sent out. Change your delivery partner. DPD is shocking & I will question whether to purchase again from OKR as a result.
2026年3月8日
OKA - Guildford からの回答
Dear Kelly,
Thank you for your review. We are pleased to hear that you had a positive experience with our Guildford store team, though we are very sorry to read about the issues you experienced with the delivery.
We understand how frustrating this must have been, particularly with your order being lost and the need for it to be resent. Please accept our sincere apologies for the inconvenience caused.
Your feedback regarding the delivery experience has been shared with the relevant teams as we continue to review our delivery partners and overall service.
Kind regards,
OKA
Delivery Service
I was disappointed to be charged a delivery charge for collecting an order from store. For any retailer I would not expect this.
2026年3月14日
OKA - Guildford からの回答
Dear Adele,
Thank you for your feedback — we completely understand why this would feel disappointing, and we’re sorry for any frustration caused.
We have recently introduced a small, tiered charge for our Click & Collect service to reflect the cost of picking, packing, and transporting orders to your chosen store. These costs have increased in line with rises in wages, employment costs, and fuel. That said, we do still absorb part of the cost ourselves, and we aim to keep our rates in line with other premium homeware and furniture brands.
We appreciate that this may not be what customers expect when selecting store collection, and your feedback is incredibly helpful as we continue to review how we communicate and deliver this service.
Kind regards,
OKA
Your products!
Your products!! I love everything. Bought from guildford store 3/4 times before and staff always delightful.
Quality of items I bought over three years very good.
2026年3月9日
OKA - Guildford からの回答
Dear Kathy,
Thank you for your lovely feedback and for your continued support. It’s always so nice to hear from returning customers, and we’re delighted you’ve had such positive experiences with our Guildford team over the years.
We look forward to welcoming you back again soon.
Kind regards,
OKA
Gracie was charming
Gracie was charming, attentive and extremely helpful. Nothing was too much trouble. We are delighted with our OKA cushions.
2026年3月12日
自発的なレビュー
OKA - Guildford からの回答
Dear Stephen
Thank you so much for taking the time to leave your review.
We’re delighted to hear about your experience with our Guildford team, and we’ll be sure to pass your kind feedback on to Gracie. It’s wonderful to know you’ve felt so well looked after and are happy with your new cushions.
Thank you for choosing to shop with us and we hope to welcome you back again soon.
Kind regards,
OKA
Beautiful quality products
Beautiful quality products. Efficient friendly staff, great service.
2026年3月3日
OKA - Guildford からの回答
Dear Pippa,
Thank you for taking the time to share your review. We’re delighted to hear about your experience in our Guildford store and truly appreciate your kind feedback. We’ll be sure to pass your comments on to the team and hope to welcome you back again soon.
Kind regards,
OKA
Staff at Sunninghill and Guildford were…
Staff at Sunninghill and Guildford were very helpful and friendly when I needed some extra cushions
2026年3月3日
OKA - Guildford からの回答
Dear Ms Lewis,
Thank you for taking the time to leave your review. We’re delighted to hear about your experience with our teams in both Sunninghill and Guildford, and we’ll be sure to share your kind feedback with them. We hope to welcome you back again soon.
Kind regards,
OKA
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