Called in to my favourite OKA Harrogate store to order their icon Sheki Olive Armchair, id been pondering for a while, along with the large Sycamore Rug and matching Pouffe as just gone into sale (b... もっと見る
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Harrogate Oka. Thank you for your condolences and for the help you give each time I come to your store. Thank you Carol and Zoe particularly this week. You are such a thoughtful team and your recommen... もっと見る
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Bought a large vase and lamp shade from Harrogate store. I use this store regularly as the staff are very helpful and will put different combinations of lamps bases/shades together, flowers in vases t... もっと見る
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Dr Anthony & I visited OKA Harrogate, our favourite home furnishings store, late last Saturday afternoon. We were greeted by wonderful staff namely, Talia and Carole; Zoe who had been working at her d... もっと見る
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企業情報
当該企業による記述
In this scenic town in North Yorkshire sits one of our largest countryside stores; OKA Harrogate offers you the chance to view our Garden Range as well as seasonal room sets that display the majority of our interiors collection, styled in inspirational ways by our talented visual team.
連絡先
9 West Park, HG1 1BL, Harrogate, 英国
- +44 1423 701161
4.8
優良
350件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Beautiful rug
We received some great advice when choosing a rug, and although the delivery process was a bit confusing Georgiana was also really helpful with this element. Needless to say the rug is beautiful and a bonus is that it arrived ahead of schedule
2026年7月1日
OKA - Harrogate からの回答
Dear Customer
We are absolutely delighted that your experience at our Redbrick store was such a positive one. It’s wonderful to know that Georgiana provided such thoughtful and helpful support while helping with your purchase and delivery.
We're thrilled that you are happy with your rug and thank you for your support.
Warm regards
OKA
OKA - Harrogate からの回答
Dear Janine
Thank you for your kind feedback. We’re delighted to hear about your experience with our Harrogate store, and we’ll be sure to pass your comments on to the team.
We really appreciate you taking the time to share your review and hope to welcome you back again soon.
Kind regards,
OKA
The lovely lady at Harrogate
The lovely lady at Harrogate, so knowledgeable and great to chat and so helpful!
2026年6月24日
OKA - Harrogate からの回答
Dear Michele
Thank you for your wonderful review! We are so pleased to hear about your positive experience in our Harrogate store, and that you received great advice and support with your purchase.
We truly appreciate your kind feedback and hope to welcome you back again soon.
Warm regards
OKA
Fabulous Products.
Walked straight into Harrogate Store and found exactly what I was looking for.
2026年6月15日
OKA - Harrogate からの回答
Dear Customer
We're so glad you found exactly what you needed during your recent visit to our Harrogate store! We appreciate your positive feedback and hope to welcome you back soon.
Kind regards
OKA
The OKA Harrogate store is a credit to…
The OKA Harrogate store is a credit to the company. Last week I ordered some cutlery which was out of stock online, so I rang up to see if they were able to deliver it from store - which they were. Zoe was super helpful, lovely to chat to and very efficient… she sorted payment easily and then packaged up my order brilliantly which arrived quickly. Taking advantage of the sale I’ve now just placed another order which Zoe and Louisa have helped me with - again nothing too much trouble and genuinely a delight to shop with. They’ve gone out of their way to ensure I’ve had a good experience, to the point where I’d actually make that my first port of call rather than using the website from now on. Thank you guys - you’re brilliant.
2026年6月26日
自発的なレビュー
OKA - Harrogate からの回答
Dear Rebecca
We're so pleased to hear you had a positive experience with our Harrogate team. We endeavour to provide excellent customer service across all our locations, and we're happy to hear that your experience in Harrogate was exceptional.
Your feedback means a lot to us and we hope that you will visit us again soon.
Warm regards
OKA
Zoe in the Harrogate shop was so…
Zoe in the Harrogate shop was so helpful, full of information and had a real ‘can do’ attitude!!
2026年6月25日
自発的なレビュー
OKA - Harrogate からの回答
Dear Hannah
Thank you for your wonderful feedback! We are so pleased to hear about your positive experience in our Harrogate shop. We will share your kind words with Zoe and the wider team.
Thank you for your support and we hope to see you soon.
Kind regards
OKA
OKA - Harrogate からの回答
Dear Mrs Bell,
Thank you for taking the time to leave your review. We're delighted to hear that the Harrogate team once again provided great advice and support with your purchase.
It's wonderful to know that we continue to deliver the level of service you've come to expect from OKA. We'll be sure to share your kind feedback with the team.
Thank you for your continued support, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Not a friendly shop
Very disdainful staff in the Harrogate shop. Worked at their own pace (2 of them fawning around one customer with no interest in me!!) Couldn’t help me with some prints that I liked but offered to order them with an extra £50 for delivery. I’ve bought lots of lovely items over quite a few years, but I feel this may be my last purchase. I’ll look for different prints elsewhere. Disappointing.
2026年6月15日
OKA - Harrogate からの回答
Dear Gill
Thank you for taking the time to share your review.
We are sorry to read that your in-store experience did not meet the standard you quite rightly expected. We recognise how important warmth, attentiveness, and courtesy are, particularly when a store is quiet and customers are being served, and we regret that this was not consistently demonstrated during your visit.
We also apologise for your disappointment regarding the recent changes to our click & collect and delivery charges. We understand your frustration and appreciate that the pricing structure may not always feel proportionate. Our delivery charges are based on several factors, including handling and logistics.
Your feedback has been passed to the relevant management teams for review and we hope to have the opportunity to provide you with the level of service you would normally expect from us on your next visit.
Kind regards,
OKA
Great customer service. Super helpful staff.
We have just ordered some new furniture from Oka - again. Since they shut the Edinburgh store, it has been difficult, but with the help of ChatGPT we found what we were looking for.
We found the Harrogate store were absolutely fantastic. Zoe was extremely helpful and went out of her way to help us. A special 'thank you' to Zoe and her team.
2026年6月13日
自発的なレビュー
OKA - Harrogate からの回答
Dear Iain,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Zoe and the Harrogate team were able to help you find exactly what you were looking for and make the experience such a positive one.
We'll be sure to pass your kind comments on to Zoe and the wider team, who will be thrilled to receive your feedback. Thank you for your continued support, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Shapes, colour, texture!
Shapes, colour, texture! I love it all and regularly visit an Oka showroom (Harrogate, Chelsea, Broadway) for inspiration and a little treat to lift my interiors.
2026年2月27日
OKA - Harrogate からの回答
Dear Gillie
We're so glad you enjoy visiting our showrooms for inspiration and finding pieces that enhance your home. Your kind words about our products are truly appreciated.
We look forward to welcoming you back soon.
Warm regards
OKA
Very helpfull
The staff where very helpfull and could not do enough to find the products I was after
2026年5月31日
OKA - Harrogate からの回答
Dear Customer
Thank you for your lovely feedback. We’re delighted to hear about your experience with our Harrogate team, and we’re so pleased they were able to help you source what you were looking for.
We really appreciate you taking the time to share your review and hope to welcome you back again soon.
Kind regards,
OKA
Really helpful staff
Little questions from us, helpful replies ...but no big sell from them. Perfect!
2026年5月30日
OKA - Harrogate からの回答
Dear Mary
Thank you for taking the time to leave your review. We’re delighted to hear about your experience with our Harrogate team and will be sure to pass your kind feedback on to them.
We hope to welcome you back again soon.
Warm regards,
OKA
Unfriendly
The Harrogate store is well laid out and inspirational and I usually find what I’m looking for. However, I find the staff to be quite unfriendly and generally not very welcoming.
2026年5月29日
OKA - Harrogate からの回答
Dear Amanda
Thank you for taking the time to share your feedback. We are sorry to hear that your recent experience did not feel as warm or friendly as you have come to expect from OKA.
Our teams are usually praised for their welcoming and attentiveness approach, so we are disappointed to learn that this may not have been reflected on this occasion. Your comments will be shared with the relevant team as a reminder of the importance of consistent service.
We hope to have the opportunity to provide you with the level of service you would normally expect from us on your next visit.
Kind regards,
OKA
BRILLIANT OKA SERVICE IN HARROGATE
I have been a customer of Oka since they started the company. They are a brilliant company particularly the Harrogate store. The staff are brilliant and have been so since the store opened. Yesterday I went there and was served by Carole and Zoe who knew exactly what I needed and were kind enough to wrap the stuff carefully and take it to the car. Great service Zoe and Carole. Thanks for your kindness and knowledge of products also thanks for your recommendations which come from knowing your customer and customer retention which is so important these days as the online shops try to catch up. Thanks again. Also can I say that here I have mentioned Carole and Zoe but staff in that store are always brilliant so thank you. All of you. Jan
2026年5月31日
自発的なレビュー
OKA - Harrogate からの回答
Dear Jan
Thank you for your wonderful review. We’re delighted to hear that you enjoy your visits to our Harrogate store and that the team have made such a positive impression. Your kind words will certainly be shared with Carole and Zoe and the wider team, who will be thrilled to receive your feedback.
It’s always a pleasure to hear from long-standing customers, and we’re grateful for your continued loyalty.
Best wishes
OKA
Good product and helpful staff
I recently bought a lamp from the Oka Harrogate store. Emma on the phone and then Louisa who helped me when I went to pick up the lamp were both extremely helpful and very pleasant to deal with.
2026年5月26日
自発的なレビュー
OKA - Harrogate からの回答
Thank you for taking the time to leave your review. We’re delighted to hear about your experience with our Harrogate team and will be sure to pass your kind feedback on to them.
We hope to welcome you back again soon.
Kind regards,
OKA
Always a pleasure to visit
Michelle and Emma always make our shopping experience in Harrogate's OKA branch, a pleasure. They're both warm and friendly and always go out of their way to help us find what we're looking for. We love to browse round the shop but more often than not, we end us buying something because everything is so beautiful. We often comment that we're always made welcome, whether we buy or just browse and that encourages us to visit more often!
2026年5月23日
自発的なレビュー
OKA - Harrogate からの回答
Dear Debbie
Thank you for your lovely review. We’re delighted to know that your visits to our Harrogate store are so enjoyable and that Emma and Michelle create such a welcoming and supportive atmosphere.
Your continued support means a great deal to us, and we hope your next visit is just as enjoyable.
Kind regards,
OKA
Great choice of products
Great choice of products which are of good quality. Prices are reasonable especially when there is a special offer running. Staff always very helpful and on site car parking really helps.
2026年5月21日
OKA - Harrogate からの回答
Dear Mrs B
Thank you for taking the time to share your review. We're glad you enjoy your visits to our Harrogate shop, its such a pleasure for us to know you appreciate seeing our goods in person.
We really appreciate your feedback and thank you for choosing to shop with us.
Kind regards
OKA
Superb customer service provided by…
Superb customer service provided by Michele. She clearly embodies all Oka stands for Well done Michelle
2026年5月23日
自発的なレビュー
OKA - Harrogate からの回答
Dear Louisa
Thank you for your kind review. We’re delighted to hear that you received such lovely and helpful service from Michelle during your visit to our Harrogate store. Your feedback is greatly appreciated, and we will be sure to pass it on to Michelle and the wider team.
We hope to welcome you back again soon.
Warm regards,
OKA
Excellent customer service from Louisa…
Excellent customer service from Louisa in Harrogate.
2026年5月15日
OKA - Harrogate からの回答
Dear Mair,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Harrogate store, and we’ll be sure to pass your kind words on to Louisa and the team.
We appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
OKA - Harrogate からの回答
Dear Annalisa,
Thank you for your lovely feedback. We’re delighted to hear you enjoyed your visit to our Harrogate store and appreciated both the styling inspiration and the support from the team.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
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