Very disdainful staff in the Harrogate shop. Worked at their own pace (2 of them fawning around one customer with no interest in me!!) Couldn’t help me with some prints that I liked but offered to ord... もっと見る
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Michelle and Emma always make our shopping experience in Harrogate's OKA branch, a pleasure. They're both warm and friendly and always go out of their way to help us find what we're looking for. We lo... もっと見る
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We have just ordered some new furniture from Oka - again. Since they shut the Edinburgh store, it has been difficult, but with the help of ChatGPT we found what we were looking for. We found the Har... もっと見る
企業が回答しました
All the staff at Oka Harrogate are friendly and approachable. Their knowledge of interior and design is very helpful when buying Oka products. A big shout out to Carole, Fleur, Sam and Michelle w... もっと見る
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企業情報
当該企業による記述
In this scenic town in North Yorkshire sits one of our largest countryside stores; OKA Harrogate offers you the chance to view our Garden Range as well as seasonal room sets that display the majority of our interiors collection, styled in inspirational ways by our talented visual team.
連絡先
9 West Park, HG1 1BL, Harrogate, 英国
- +44 1423 701161
4.8
優良
278件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
OKA - Harrogate からの回答
Dear Mrs Bell,
Thank you for taking the time to leave your review. We're delighted to hear that the Harrogate team once again provided great advice and support with your purchase.
It's wonderful to know that we continue to deliver the level of service you've come to expect from OKA. We'll be sure to share your kind feedback with the team.
Thank you for your continued support, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Not a friendly shop
Very disdainful staff in the Harrogate shop. Worked at their own pace (2 of them fawning around one customer with no interest in me!!) Couldn’t help me with some prints that I liked but offered to order them with an extra £50 for delivery. I’ve bought lots of lovely items over quite a few years, but I feel this may be my last purchase. I’ll look for different prints elsewhere. Disappointing.
2026年6月15日
OKA - Harrogate からの回答
Dear Gill
Thank you for taking the time to share your review.
We are sorry to read that your in-store experience did not meet the standard you quite rightly expected. We recognise how important warmth, attentiveness, and courtesy are, particularly when a store is quiet and customers are being served, and we regret that this was not consistently demonstrated during your visit.
We also apologise for your disappointment regarding the recent changes to our click & collect and delivery charges. We understand your frustration and appreciate that the pricing structure may not always feel proportionate. Our delivery charges are based on several factors, including handling and logistics.
Your feedback has been passed to the relevant management teams for review and we hope to have the opportunity to provide you with the level of service you would normally expect from us on your next visit.
Kind regards,
OKA
Great customer service. Super helpful staff.
We have just ordered some new furniture from Oka - again. Since they shut the Edinburgh store, it has been difficult, but with the help of ChatGPT we found what we were looking for.
We found the Harrogate store were absolutely fantastic. Zoe was extremely helpful and went out of her way to help us. A special 'thank you' to Zoe and her team.
2026年6月13日
自発的なレビュー
OKA - Harrogate からの回答
Dear Iain,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Zoe and the Harrogate team were able to help you find exactly what you were looking for and make the experience such a positive one.
We'll be sure to pass your kind comments on to Zoe and the wider team, who will be thrilled to receive your feedback. Thank you for your continued support, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Shapes, colour, texture!
Shapes, colour, texture! I love it all and regularly visit an Oka showroom (Harrogate, Chelsea, Broadway) for inspiration and a little treat to lift my interiors.
2026年2月27日
OKA - Harrogate からの回答
Dear Gillie
We're so glad you enjoy visiting our showrooms for inspiration and finding pieces that enhance your home. Your kind words about our products are truly appreciated.
We look forward to welcoming you back soon.
Warm regards
OKA
Very helpfull
The staff where very helpfull and could not do enough to find the products I was after
2026年5月31日
OKA - Harrogate からの回答
Dear Customer
Thank you for your lovely feedback. We’re delighted to hear about your experience with our Harrogate team, and we’re so pleased they were able to help you source what you were looking for.
We really appreciate you taking the time to share your review and hope to welcome you back again soon.
Kind regards,
OKA
All the staff at Oka Harrogate are …
All the staff at Oka Harrogate are friendly and approachable. Their knowledge of interior and design is very helpful when buying Oka products.
A big shout out to Carole, Fleur, Sam and Michelle who are always so welcoming at the store.
2026年5月23日
OKA - Harrogate からの回答
Dear Beverley
Thank you for your kind feedback. We’re delighted to hear about your experience with our Harrogate store, and we’ll be sure to pass your comments on to the team.
We really appreciate you taking the time to share your review and hope to welcome you back again soon.
Kind regards,
OKA
Really helpful staff
Little questions from us, helpful replies ...but no big sell from them. Perfect!
2026年5月30日
OKA - Harrogate からの回答
Dear Mary
Thank you for taking the time to leave your review. We’re delighted to hear about your experience with our Harrogate team and will be sure to pass your kind feedback on to them.
We hope to welcome you back again soon.
Warm regards,
OKA
Unfriendly
The Harrogate store is well laid out and inspirational and I usually find what I’m looking for. However, I find the staff to be quite unfriendly and generally not very welcoming.
2026年5月29日
OKA - Harrogate からの回答
Dear Amanda
Thank you for taking the time to share your feedback. We are sorry to hear that your recent experience did not feel as warm or friendly as you have come to expect from OKA.
Our teams are usually praised for their welcoming and attentiveness approach, so we are disappointed to learn that this may not have been reflected on this occasion. Your comments will be shared with the relevant team as a reminder of the importance of consistent service.
We hope to have the opportunity to provide you with the level of service you would normally expect from us on your next visit.
Kind regards,
OKA
BRILLIANT OKA SERVICE IN HARROGATE
I have been a customer of Oka since they started the company. They are a brilliant company particularly the Harrogate store. The staff are brilliant and have been so since the store opened. Yesterday I went there and was served by Carole and Zoe who knew exactly what I needed and were kind enough to wrap the stuff carefully and take it to the car. Great service Zoe and Carole. Thanks for your kindness and knowledge of products also thanks for your recommendations which come from knowing your customer and customer retention which is so important these days as the online shops try to catch up. Thanks again. Also can I say that here I have mentioned Carole and Zoe but staff in that store are always brilliant so thank you. All of you. Jan
2026年5月31日
自発的なレビュー
OKA - Harrogate からの回答
Dear Jan
Thank you for your wonderful review. We’re delighted to hear that you enjoy your visits to our Harrogate store and that the team have made such a positive impression. Your kind words will certainly be shared with Carole and Zoe and the wider team, who will be thrilled to receive your feedback.
It’s always a pleasure to hear from long-standing customers, and we’re grateful for your continued loyalty.
Best wishes
OKA
Good product and helpful staff
I recently bought a lamp from the Oka Harrogate store. Emma on the phone and then Louisa who helped me when I went to pick up the lamp were both extremely helpful and very pleasant to deal with.
2026年5月26日
自発的なレビュー
OKA - Harrogate からの回答
Thank you for taking the time to leave your review. We’re delighted to hear about your experience with our Harrogate team and will be sure to pass your kind feedback on to them.
We hope to welcome you back again soon.
Kind regards,
OKA
Always a pleasure to visit
Michelle and Emma always make our shopping experience in Harrogate's OKA branch, a pleasure. They're both warm and friendly and always go out of their way to help us find what we're looking for. We love to browse round the shop but more often than not, we end us buying something because everything is so beautiful. We often comment that we're always made welcome, whether we buy or just browse and that encourages us to visit more often!
2026年5月23日
自発的なレビュー
OKA - Harrogate からの回答
Dear Debbie
Thank you for your lovely review. We’re delighted to know that your visits to our Harrogate store are so enjoyable and that Emma and Michelle create such a welcoming and supportive atmosphere.
Your continued support means a great deal to us, and we hope your next visit is just as enjoyable.
Kind regards,
OKA
Great choice of products
Great choice of products which are of good quality. Prices are reasonable especially when there is a special offer running. Staff always very helpful and on site car parking really helps.
2026年5月21日
OKA - Harrogate からの回答
Dear Mrs B
Thank you for taking the time to share your review. We're glad you enjoy your visits to our Harrogate shop, its such a pleasure for us to know you appreciate seeing our goods in person.
We really appreciate your feedback and thank you for choosing to shop with us.
Kind regards
OKA
Superb customer service provided by…
Superb customer service provided by Michele. She clearly embodies all Oka stands for Well done Michelle
2026年5月23日
自発的なレビュー
OKA - Harrogate からの回答
Dear Louisa
Thank you for your kind review. We’re delighted to hear that you received such lovely and helpful service from Michelle during your visit to our Harrogate store. Your feedback is greatly appreciated, and we will be sure to pass it on to Michelle and the wider team.
We hope to welcome you back again soon.
Warm regards,
OKA
Excellent customer service from Louisa…
Excellent customer service from Louisa in Harrogate.
2026年5月15日
OKA - Harrogate からの回答
Dear Mair,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Harrogate store, and we’ll be sure to pass your kind words on to Louisa and the team.
We appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
OKA - Harrogate からの回答
Dear Annalisa,
Thank you for your lovely feedback. We’re delighted to hear you enjoyed your visit to our Harrogate store and appreciated both the styling inspiration and the support from the team.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
OKA - Harrogate からの回答
Dear Lauren,
Thank you for your lovely feedback. We’re delighted to hear how much you enjoy visiting our Harrogate store, and we’ll be sure to pass your kind words on to the team.
We hope to welcome you back again soon.
Kind regards,
OKA
I was given great service and I am…
I was given great service and I am delighted with my purchase. Thank you
2026年5月1日
OKA - Harrogate からの回答
Dear Simon,
Thank you for your kind feedback. We’re so pleased to hear you received great service and that you’re delighted with your purchase.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
Another fantastic trip to the Harrogate…
Another fantastic trip to the Harrogate store today. I only “popped in” to look out for a couple of cushions for the chairs I purchased a few weeks ago. Thanks to Emma I left with 2 cushions and 4 lamps for my son!
Always an enjoyable experience that leaves me thinking about what my next purchase might be… 😊
2026年5月8日
自発的なレビュー
OKA - Harrogate からの回答
Dear Sue,
Thank you for your lovely feedback. We’re delighted to hear about another positive visit to our Harrogate store, and we’ll be sure to pass your kind words on to Emma and the team.
It’s wonderful to know you continue to enjoy your visits with us, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Louisa has been very helpful from…
Louisa has been very helpful from sending photos of our chosen rugs ( to get accurate idea of colour- often look stronger colour online), to checking stock and following through with ordering process.
2026年5月6日
自発的なレビュー
OKA - Harrogate からの回答
Dear Mrs Simmonds
We are absolutely delighted to hear your kind comments about Louisa at our Harrogate store. It is lovely to know that she was so helpful and that you received such fabulous customer service.
Your feedback means a great deal to us, and we will be sure to pass on your kind words to them.
Kind regards,
OKA
Helpful staff and attractive display
2026年5月2日
OKA - Harrogate からの回答
Dear Elaine
Thank you for taking the time to leave your review. We’re really pleased to hear that your visit to our Harrogate store was a positive one, and we’ll be sure to pass your feedback on to the team. We hope to welcome you back again soon.
Kind regards,
OKA
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