The OKA Harrogate store is a credit to the company. Last week I ordered some cutlery which was out of stock online, so I rang up to see if they were able to deliver it from store - which they were. Zo... もっと見る
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We received some great advice when choosing a rug, and although the delivery process was a bit confusing Georgiana was also really helpful with this element. Needless to say the rug is beautiful and a... もっと見る
Very disdainful staff in the Harrogate shop. Worked at their own pace (2 of them fawning around one customer with no interest in me!!) Couldn’t help me with some prints that I liked but offered to ord... もっと見る
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Michelle and Emma always make our shopping experience in Harrogate's OKA branch, a pleasure. They're both warm and friendly and always go out of their way to help us find what we're looking for. We lo... もっと見る
企業が回答しました
企業情報
当該企業による記述
In this scenic town in North Yorkshire sits one of our largest countryside stores; OKA Harrogate offers you the chance to view our Garden Range as well as seasonal room sets that display the majority of our interiors collection, styled in inspirational ways by our talented visual team.
連絡先
9 West Park, HG1 1BL, Harrogate, 英国
- +44 1423 701161
4.8
優良
285件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Excellent service
Excellent service. Got incredibly helpful advice to find cushions that look fantastic on our new sofas. Thank you very much.
2026年3月23日
自発的なレビュー
OKA - Harrogate からの回答
Dear Rachel,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Harrogate store, and we’ll be sure to share your kind words with the team.
We hope your new additions look fantastic in your home and look forward to welcoming you back again soon.
Kind regards,
OKA
Great customer service.
We have been shopping in the Harrogate store for years and always receive a friendly welcome. The staff are all friendly, professional and helpful. Particularly Emma, Fleur, Carole Zoe and not forgetting Sam!
Compared to Neptune where we found the service very cold and aloof.
2026年3月24日
自発的なレビュー
OKA - Harrogate からの回答
Dear Customer
Thank you for your lovely words. We're happy to hear that you consistently receive a friendly welcome at our Harrogate store, it's great to know our team's helpfulness and professionalism stand out.
We really appreciate you taking the time to share your positive experience, we will be sure to pass your feedback on to our team.
Warm regards
OKA
An absolutely fabulous shopping experience!
We called in OKA per chance and received a lovely welcome from all the staff. The shop is a delight to walk around and gave us some great ideas for a lounge refurbishment. Carole was superb and very knowledgeable and a was a joy to have her professional advice. We left with several items!! A great experience! Would highly recommend!!
2026年3月21日
自発的なレビュー
OKA - Harrogate からの回答
Dear Luisa,
Thank you so much for your lovely feedback. It’s wonderful to hear about your visit to our Harrogate store, and we’ll be sure to pass your kind words on to Carole and the team.
We’re so pleased you found inspiration for your home and enjoyed your time with us. We look forward to welcoming you back again soon.
Kind regards,
OKA
very efficient online delivery service…
very efficient online delivery service and 2 very good delivery guys who negotiated a heavy consignment
of chair and side table upstairs with ease.
2026年3月14日
OKA - Harrogate からの回答
Dear Mrs Mantle,
Thank you for your feedback. We’re so pleased to hear everything went smoothly with your delivery and that the team took great care with your order.
We appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
OKA - Harrogate からの回答
Dear Sarah,
Thank you for your lovely review. We’re so pleased to hear you found the perfect Mother’s Day gift and had a positive experience in our Harrogate store.
We hope to welcome you back again soon.
Kind regards,
OKA
The lady assistant was very helpful…
The lady assistant was very helpful ((Michelle)
2026年3月15日
自発的なレビュー
OKA - Harrogate からの回答
Dear Frances,
Thank you for your kind review. We’re so pleased to hear about your visit, and we’ll be sure to pass your feedback on to Michelle and the Harrogate team.
We hope to welcome you back again soon.
Kind regards,
OKA
Zoe at the oka Harrogate store was…
Zoe at the oka Harrogate store was utterly brilliant.
Zoe really looked after me, she spent a lot of time going through colour schemes, selections of cushions, floor lamps and lamp shades. I can tell she loves what she does, it really comes through.
I found her advice invaluable.
I felt like I was shopping with a friend. We were having a giggle about how I’d have to hide my purchases from my husband too :-)
Thank you Zoe for your fabulous customer service. I hope I get see you next time I visit the shop!
2026年3月13日
自発的なレビュー
OKA - Harrogate からの回答
Dear Rachel,
Thank you so much for sharing your experience. It’s wonderful to hear how well Zoe looked after you, it sounds like a really special visit. We’ll be sure to pass your kind words on to her and the Harrogate team.
We hope to see you again soon.
Kind regards,
OKA
Loved the shop in Harrogate everything…
Loved the shop in Harrogate everything is shown to its best advantage I know shopping online is the future but it’s great to actually see the goods before buying
2026年3月6日
OKA - Harrogate からの回答
Dear Ms Stephens
Thank you for taking the time to share your review. We're glad you enjoyed your recent visit to our Harrogate shop. It's such a pleasure for us to know you appreciate seeing our goods in person, even with the convenience of online shopping.
We really appreciate your feedback and thank you for choosing to shop with us.
Kind regards
OKA
A great shop with lots of lovely…
A great shop with lots of lovely things. You can browse and not feel pressured. Louisa was very friendly & helpful
2026年2月21日
自発的なレビュー
OKA - Harrogate からの回答
Dear Wendy
Thank you for your kind words. We're so pleased to hear you enjoyed browsing in the store and that Louisa was able to assist you so helpfully and warmly.
Your feedback means a lot to us and we hope to welcome you back soon.
Warm regards,
OKA
OKA - Harrogate からの回答
Dear Mrs Ridehalgh
Thank you for your lovely review. We’re delighted to hear that you enjoyed your visit to our Harrogate store and that the team made such a positive impression. Your feedback is truly appreciated, and we look forward to welcoming you back again soon.
Kind regards,
OKA
OKA - Harrogate からの回答
Dear Jane,
Thank you for taking the time to leave your review.
We are delighted to hear that you would recommend OKA and that you had such a positive experience with both our products and customer service. Your kind comments are greatly valued.
Kind regards,
OKA
OKA - Harrogate からの回答
Dear Louise,
Thank you for taking the time to leave your review.
We are delighted to hear that you found our team helpful. Your feedback is greatly appreciated.
Kind regards,
OKA
First class service as expected!
Delivered on time, boxed to perfection, delighted with purchase.
2026年2月7日
OKA - Harrogate からの回答
Dear Moira,
Thank you for taking the time to leave your review.
We are delighted to hear that your delivery arrived on time and that you are pleased with your purchase. Your kind feedback is greatly appreciated.
Kind regards,
OKA
Mini Grisewood wireless lamp. Delighted with purchase. And excellent service from Fleur at the…
Excellent service from Fleur at the Harrogate store
2026年2月4日
OKA - Harrogate からの回答
Dear Elaine,
Thank you very much for taking the time to leave your review.
We are delighted to hear that you are pleased with your wireless lamp and that you received excellent service from Fleur at our Harrogate store. Your kind comments are truly appreciated, and we will be sure to share your feedback with her.
Kind regards,
OKA
Excellent goods/services - remove delivery charges
I love OKA and have shopped there for many years. I’m lucky that the Harrogate store is only a 7 minute drive away from home so have plenty of opportunities to pop in for a browse, which more often than not ends up with a purchase!
The people are always really helpful and know when to come and chat or leave you to it. The store layout is also very inspiring.
My big issue is the addition of a delivery charge and it’s an excessive charge…unlike other retailers the more you buy the more you pay 🤔. This new policy has definitely reduced the amount I buy from OKA. The reason for introducing it I’m told is that people would order lots of items and then send them back. If this is the case why not waive the delivery charge for your VIP customers who have shopped with you for many years and don’t abuse the system… and waive the delivery charge if items are delivered to store. I understand there is limited storage, so agree a day that the customer has to collect for free, otherwise charge them - problem solved!
I’m waiting OKA to see if you read your customer reviews and if you do what you have to say!
2026年2月1日
OKA - Harrogate からの回答
Dear Sue
Thank you for your lovely review. We’re delighted to hear that you enjoy your visits to our Harrogate store and that the team have made such a positive impression.
We’re sorry to hear of your disappointment regarding our delivery charges and can confirm that the reason for implementing the tiered fees is to reflect the cost of picking, packing, and transportation. Like many businesses in our sector, we’ve faced significant increases in employment costs, the National Living Wage, and fuel prices and we still cover a substantial part of the delivery cost ourselves.
Your comments are extremely valuable, and we will share them with our retail and customer experience teams as part of our ongoing work to improve the customer experience and to review, internally, the alignment of our communication.
Your continued support means a great deal to us, and we hope your next visit is just as enjoyable.
Warm regards,
OKA
Samantha was so helpful and patient
Samantha was so helpful and patient . We wanted a floor lamp but there were so many to choose from. She took the time to show us many options of bases and shades until we found the perfect one. We are extremely happy with our choice.
2026年2月1日
OKA - Harrogate からの回答
Dear Gail
Thank you for sharing such a wonderful review. We’re delighted to hear how much you’ve enjoyed choosing pieces from our Harrogate store, and that Samantha provided such a helpful and attentive service throughout your visit.
We hope that you enjoy your lamp and shade and please do visit us again soon!
Warm regards
OKA
Excellent service from the sales staff…
Excellent service from the sales staff at the Harroagte Store. Gave over and above attention and advice enabling us to select the best option for our home.
2026年1月29日
OKA - Harrogate からの回答
Dear Peter
Thank you for your lovely review. We’re delighted to hear that your recent visit to our Harrogate store was such a positive experience. It’s wonderful to know the guidance you received helped you feel confident in your choices.
We truly appreciate your feedback and look forward to welcoming you back again soon.
Kind regards,
OKA
Excellent Service
2026年1月16日
OKA - Harrogate からの回答
Dear Karen
Thank you for your kind review. We’re delighted to hear that you enjoyed your visit to our Harrogate store and that the team made such a positive impression.
We truly appreciate your feedback and look forward to welcoming you back again soon.
Kind regards,
OKA
Five stars
Saw a light fitting on the Oka website, rang the Harrogate branch to ask a few questions and asked if the fitting could be put to one side to be collected later in the day. The girls packaged the light up and I collected within a couple of hours. Fab customer service. Really lovely, helpful girls in the store
2026年1月15日
OKA - Harrogate からの回答
Dear Zara
We're so pleased that you received excellent service during your recent shopping experience at our Harrogate store. It's great to know that the team were friendly and helpful, and that you found the light fitting you wanted.
Thank you for your amazing feedback and support!
Warm regards
OKA
Beautiful style and quality
Beautiful style and quality. Original design. Really good sale.
2025年12月25日
OKA - Harrogate からの回答
Dear Customer
Thank you for taking the time to leave your review. We’re really pleased to hear that your visit to our Harrogate store was a positive one, and that you are happy with your new glasses. We hope to welcome you back again soon.
Kind regards,
OKA
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