Suzanne was so helpful & patient. I had trouble deciding what pattern went with the other & she immediately knew how to make it work, the cushions in my bed look gorgeous . She was very helpful with m... もっと見る
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OKA is my favourite shop! Love everything they sell especially the soft furnishings. However; I’m afraid that I find some of the staff unfriendly when asking for assistance. I recently waited by the c... もっと見る
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I had a reply to a previous review but cannot reply to it. It wasn’t about the code having expired which I hadn’t realised or that it was online but that the Manager didn’t know what I was talking... もっと見る
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When I came into the shop the item I was looking for wasn’t available. Nawel called me when it had come into stock and we went and purchased. Personal service like that doesn’t really exist anymore an... もっと見る
企業が回答しました
企業情報
当該企業による記述
We are honoured to be among the mix of eclectic luxury brands in the renowned Hoopers department store in Tunbridge Wells. Inside, you will find our collection of furniture and accessories displayed in seasonal looks by our talented visual team to offer you inspiration for your own home.
連絡先
Hoopers, 2-12 Mount Pleasant Road, TN1 1QT, Tunbridge Wells, Kent, 英国
- +44 1892 240403
4.8
優良
246件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Service and help in the Oka Tunbridge…
Service and help in the Oka Tunbridge Wells Store was excellent from Ursula and Nawel. Five stars to them and the store, which is beautifully laid out and presented.
Only one star for the delivery service on which we have reported separately to customer services.
2026年8月28日
自発的なレビュー
OKA - Tunbridge Wells からの回答
Dear Mr Clark,
Thank you for taking the time to share your feedback. We’re delighted Ursula, Nawel and the Tunbridge Wells team made such a positive impression during your visit.
We’re sorry to hear there was an issue with the delivery experience and understand this has already been raised with our Customer Service team. Your comments will be shared with the relevant teams for review.
Kind regards,
OKA
Wonderful staff and beautiful products!
2026年8月28日
OKA - Tunbridge Wells からの回答
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear you had such a positive experience at our Tunbridge Wells store.
Your comments mean a great deal, and we’ll be sure to share them with the team.
Kind regards,
OKA
Excellent service from Simona
I would like to say a huge thank you to a wonderful member of the Oka team, Simona who has helped me so much with my home. Her knowledge, patient and exceptional eye for colour and interior design are truly outstanding. She helped me choose cushions to compliment my mural, and her ability to see what colours, textures and patterns work together is amazing. Thank you for going above and beyond every time!
2026年9月1日
自発的なレビュー
OKA - Tunbridge Wells からの回答
Dear Dawn,
Thank you for such wonderful feedback. We’re delighted Simona has been able to support you so thoughtfully with your home and help bring your ideas together.
Your kind words will mean a great deal to her and the Tunbridge Wells team, and we’ll be sure to pass them on.
Kind regards,
OKA
Excellent communication and every…
Excellent communication and every effort made to make my purchase easy.
2026年8月31日
OKA - Tunbridge Wells からの回答
Dear Helen,
Thank you for your kind feedback. We’re delighted the Tunbridge Wells team were able to make everything simple and straightforward for you.
Your comments are much appreciated, and we’ll be sure to share them with the team.
Kind regards,
OKA
OKA - Tunbridge Wells からの回答
Dear Customer,
Thank you for your kind feedback. We’re pleased Nawel was able to look after you during your visit to our Tunbridge Wells store.
We’ll be sure to pass your comments on to her and the team, and we hope to welcome you back again soon.
Kind regards,
OKA
OKA - Tunbridge Wells からの回答
Dear Natalya,
Thank you for your kind feedback. We’re pleased the Tunbridge Wells team were able to support you so professionally during your visit.
We really appreciate you taking the time to share your review and hope to welcome you back again soon.
Kind regards,
OKA
The staff is exceptionally helpful &…
The staff is exceptionally helpful & very knowledgeable- specially Nawel , she she instantly offered to help when I entered the store.
2026年9月1日
自発的なレビュー
OKA - Tunbridge Wells からの回答
Dear Monika,
Thank you for your lovely feedback. We’re delighted Nawel was able to make you feel welcome and offer such helpful support during your visit.
We’ll be sure to pass your kind words on to her and the Tunbridge Wells team, and we hope to welcome you back again soon.
Kind regards,
OKA
This was our first visit to Oka in…
This was our first visit to Oka in Tunbridge Wells. The layout was appealing and staff very helpful. We would like to thank Ursula for her time and patience in helping us to choose well. We will definitely be back.
2026年8月31日
自発的なレビュー
OKA - Tunbridge Wells からの回答
Dear Krishna
We are so pleased to hear that your first visit to our Tunbridge Wells store was such a positive experience. It's wonderful to know that our team was helpful and that Ursula provided excellent assistance. We look forward to welcoming you back again soon.
Best regards
OKA
The lady that served us was great…
The lady that served us was great nothing was too much good customer service relatable
2026年8月27日
OKA - Tunbridge Wells からの回答
Dear Mr Howell
Thank you for your wonderful feedback! We are so pleased to hear that you received such excellent service when you visited our Tunbridge Wells store. We truly appreciate you taking the time to share your positive experience.
Kind regards
OKA
Was an absolute pleasure to shop in Oka…
Was an absolute pleasure to shop in Oka in Tunbridge Wells today The ladies are so helpful and lovely. Nawel served me and couldn’t do enough to help …really lovely shopping experience Thankyou
2026年8月27日
自発的なレビュー
OKA - Tunbridge Wells からの回答
Dear Sarah
Thank you for your wonderful review. We are so pleased to hear you had such a lovely shopping experience at our Tunbridge Wells store and that Nawel provided such helpful service. We truly appreciate your kind words and hope to welcome you back again soon.
Warm regards
OKA
OKA - Tunbridge Wells からの回答
Dear ann
We’re delighted to hear about your experience in our Tunbridge Wells store, and we’ll be sure to pass your kind words on to the team.
Thank you for taking the time to share your experience, it means a lot to us.
Warm regards
OKA
Great service
I went to OKA to purchase a pomegranate oil bottle.
The lady had put the bottle aside for me.
She was such a lovely lady. Kind. Thoughtful polite. She even had a conversation with me. which was very nice.
The service I received was first class.
2026年8月13日
OKA - Tunbridge Wells からの回答
Dear Patsy
Thank you for your wonderful feedback. We're delighted to hear about your recent visit to our Tunbridge Wells store and that you received such first-class service. It's lovely to know that Simona was so friendly, kind and thoughtful, and we truly appreciate you taking the time to share your experience.
We hope to welcome you back again soon.
Best wishes
OKA
Helpful friendly and professional
Helpful friendly and professional. Ursula had a genuine interest in helping us
2026年8月19日
自発的なレビュー
OKA - Tunbridge Wells からの回答
Dear Consumer
We’re delighted to hear that your visit to our Tunbridge Wells store was such a positive experience. It’s always rewarding to know our team delivers the friendly and knowledgeable service we aim for, and we will be sure to share your kind words with Ursula.
Thank you for taking the time to share your feedback with us.
Kind regards
OKA
I had a reply to a previous review but…
I had a reply to a previous review but cannot reply to it.
It wasn’t about the code having expired which I hadn’t realised or that it was online but that the Manager didn’t know what I was talking about receiving a code for completing a survey. He made us feel like we had made it up and we’re trying to get a discount
OKA do this discount on a regular basis and I have used it previously which is an attractive concept for the consumer.
2026年8月15日
自発的なレビュー
OKA - Tunbridge Wells からの回答
Dear Sandra
We appreciate you taking the time to share your experience with us. We understand your frustration regarding the confusion concerning the survey discount code and the impression it created. We value our customers and strive to ensure everyone feels respected and understood.
As mentioned in your previous feedback, we are reviewing our internal communication processes to ensure all team members are fully informed about promotions.
Your feedback is invaluable as we continuously strive to improve our service.
Kind regards
OKA
The OKA sales assistant was very…
The OKA sales assistant was very helpful though the manager not so.
I had a discount code for completing a surgery and he said he’d never heard of that.
OKA needs to communicate all discounts to their stores and staff
2026年8月15日
OKA - Tunbridge Wells からの回答
Dear Sandra
Thank you for sharing your experience and we are pleased that you received helpful and friendly service from Suzanne.
We can advise that the discount for completing our survey was only redeemable for orders placed on our website and was valid for a month, and had sadly expired when your order was placed.
We do thank for bringing to our attention and please be assured that your feedback will be escalated to ensure that all team members are informed of promotions. We apologise for any inconvenience you have been caused and hope that you are happy with your purchase.
Kind regards
OKA
The staff were so good
The staff were so good, Suzanne was so attentive and had so many ideas and suggestions helping me with my colour scheme.
2026年8月8日
OKA - Tunbridge Wells からの回答
Dear Gill
We are thrilled to hear about your positive experience in our Tunbridge Wells store and your generous comments regarding Suzanne. Delivering attentive and helpful service is something we greatly value, so it is especially rewarding to receive such kind feedback.
We hope that you will visit us again soon.
Best wishes
OKA
Excellent service
Title: Review of Oka
I had a lovely experience at Oka when choosing some cushions for my bedroom.
Suzanne the sales assistant was incredibly helpful, knowledgeable and patient, offering great advice and helping me find the perfect cushions to work with the room. I really appreciated the personal service and attention to detail. It made choosing the right pieces so much easier, and I’m absolutely delighted with the result. A lovely shopping experience from start to finish.
2026年8月12日
自発的なレビュー
OKA - Tunbridge Wells からの回答
Dear Jacqui
We're so pleased to hear you had such a lovely experience choosing cushions for your bedroom. It's wonderful to know that Suzanne provided such helpful and knowledgeable service, offering great advice and attention to detail.
We're delighted you're so happy with your purchase and enjoyed your visit to our Tunbridge Wells store from start to finish.
Warm regards
OKA
Very satisfied customers!
We visited the Tunbridge Wells branch on 8 August. We needed some assistance and Suzanne helped enormously with that. She was very accommodating and was there to make suggestions which was so helpful. We came away as very satisfied customers!
2026年8月8日
自発的なレビュー
OKA - Tunbridge Wells からの回答
Dear Janet
We are so pleased to hear that Suzanne was able to provide such helpful and accommodating service. It's wonderful to know that her suggestions made such a positive impact on your visit.
Thank you for your lovely words, our team in Tunbridge Wells will be thrilled to receive your feedback!
Best wishes
OKA
Nawel and Simona in your OKA Tunbridge…
Nawel and Simona in your OKA Tunbridge Wells store were both very helpful and saw the deal through and even helped us load the purchase into our car. They are a credit to your Company.
Alan and Daphne Jackson.
2026年8月10日
自発的なレビュー
OKA - Tunbridge Wells からの回答
Dear Alan and Daphne,
We’re delighted to hear that Nawel and Simona looked after you so well during your visit to our Tunbridge Wells store.
We’ll be sure to pass your kind feedback on to them both and the wider team.
Kind regards,
OKA
Suzanne at the Tunbridge wells branch…
Suzanne at the Tunbridge wells branch was so hopeful. Having never shopped in Oka before she walked us round to look at all the sofa and what could work.Explained that I could bring in a video of the room and they will help build the layered look I am trying to achieve. Ended up with a lovely rug for one of our rooms that I felt confident to buy as I could return easily if I did not like it
2026年8月8日
自発的なレビュー
OKA - Tunbridge Wells からの回答
Thank you for your wonderful feedback. We're delighted to hear about your positive experience at our Tunbridge Wells store.
It's fantastic to know that Suzanne was so helpful in guiding you through our sofa options and offering design advice for your room. We are especially pleased that you felt confident with your rug purchase, knowing our easy return policy. We hope you enjoy your new rug!
Best wishes
OKA
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