OKKIA レビュー 

OKKIA からの回答

2026年6月9日

Gentile Cliente,
ci dispiace leggere la sua recensione. Tuttavia, desideriamo precisare che non abbiamo mai ricevuto alcuna segnalazione da parte sua relativa a questo problema.

La soddisfazione dei nostri clienti è una priorità e siamo sempre disponibili a verificare eventuali anomalie o difetti dei prodotti. Senza una segnalazione diretta, però, non ci è possibile effettuare alcuna verifica né offrirle assistenza.

La invitiamo pertanto ad aprire un ticket tramite il nostro portale di assistenza:
https://www.okkia.it/supporto

Le chiediamo di allegare alcune foto del prodotto e di indicare il numero d'ordine, così da consentirci di analizzare il caso e fornirle il supporto più adeguato.

Cordiali saluti,
OKKIA – Servizio Clienti

OKKIA からの回答

2026年5月25日 に更新

Dear Customer,
We are sorry to read your review; however, we believe it is important to clarify the situation transparently.

Your return was received by our warehouse 22 days after the withdrawal request was communicated, therefore well beyond the legal return period indicated in our Terms and Conditions.

We would also like to clarify that there was no damage to the glasses themselves. The only issue concerned one damaged box, which arrived at our warehouse in that condition, while it had originally been delivered to you intact. Unfortunately, returned items and their packaging must also be sent back in appropriate condition.

Despite this, we asked you to provide a shipping receipt or proof of dispatch showing that the return had actually been sent within the required 14-day period. Unfortunately, you informed us that no receipt or proof of shipment was available.

Without any evidence confirming timely shipment, and considering the condition in which part of the return arrived, we are unable to proceed with the refund request.

We always try to assist customers fairly and transparently, but returns must comply with the conditions clearly stated at the time of purchase.

Kind regards,
OKKIA – Customer Care Team

OKKIA からの回答

2026年5月4日

Dear Customer,
We are sorry to read your message.

We would like to clarify that we have not received any prior communication from you regarding a missing delivery. We are always available to assist, but we need to be contacted directly in order to verify and resolve any issue.

Please note that our Customer Care team provides support in English, and our website is available in multiple languages (English, French, Spanish, German, and Polish) to better assist our international customers.

We kindly invite you to contact us, including your order number and explaining the situation, so we can check the status of your shipment and assist you as quickly as possible.

Kind regards,
OKKIA – Customer Care Team

OKKIA からの回答

2026年5月4日 に更新

Dear Customer,
We are sorry to read your review, as it does not reflect our usual level of service.

We would like to clarify that our Customer Care team responds to all requests. In some periods, due to a high volume of inquiries, replies may take a few days, but every case is handled. It is also possible that our response may have been filtered into your spam or junk folder.

We take product issues seriously, and cases like yours should always be properly assessed in order to determine whether they fall under warranty conditions. However, we have no record of a completed case or follow-up from your side that would allow us to proceed with such evaluation.

In any case, since the glasses were purchased through a physical retailer, we kindly remind you that our website and retail partners operate as separate entities. For this reason, we invite you to contact the store directly, providing your proof of purchase and photos of the damage, so they can assess the case and support you accordingly.

Kind regards,
OKKIA – Customer Care Team