Dinkum Dolls by Olli Ella レビュー 

216
•
TrustScore 5段階評価の4

4.1

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I've been a loyal Olli Ella customer for years, as my daughter absolutely loves their products and Dinkum Dolls. I recently had a issue with an order, but the way the team handled everything was... もっと見る

企業が回答しました

5つ星のうち5の評価

Excellent customer care! A doll I received was not quite right, perhaps just me being picky, and their customer team immediately took great care of me. They are respectful and kind, truly the best c... もっと見る

企業が回答しました

5つ星のうち5の評価

We had a little hiccup with a free promotional item missing from our order, so I contacted their customer service team. I honestly couldn’t be happier with how it was handled. They were incredib... もっと見る

企業が回答しました

5つ星のうち1の評価

Really cute products but poor quality! Dolls go bald within 24 hours. Contacted customer service who were no use, after an AI-esque response,which solved nothing, they stopped relying. I wrote a rev... もっと見る

企業情報

  1. 子供向けのおもちゃ屋
  2. ・
  3. インテリア デザイン店
  4. おもちゃ屋

当該企業による記述

Dinkum Dolls by Olli Ella brings beautifully crafted dolls, cuddly companions and thoughtfully designed play essentials that inspire imagination, comfort and meaningful childhood memories. As part of the Olli Ella family, we combine timeless design with quality craftsmanship to create products designed to be loved for years to come. Alongside our collections, our dedicated Customer Happiness Team is committed to providing warm, personal support and ensuring every family has the best possible experience with us.


連絡先

4.1

ほぼ満足

TrustScore 5段階評価の4

216件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 100%に回答しています

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4.1

すべてのレビュー

(216)

過去12か月のレビュー数: 130件

レビューを書く
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5つ星のうち1の評価

Cheap Made in China Dolls

I ordered 3 small dolls from this company at a cost of almost £70 and was totally shocked at the quality. They were made in China and quite frankly looked as if they were from a Pound Shop. The two which had hair were shedding the cheap fake fur it was made from. I returned these stating the poor quality and over £11.20 was deducted from my refund. What a rip off.

2024年11月5日
自発的なレビュー
Dinkum Dolls by Olli Ella ロゴ

Dinkum Dolls by Olli Ella からの回答

Thank you for sharing your feedback, and I’m really sorry to hear that you were unhappy with the dolls you received. We take great care in ensuring the quality of our products, and I apologise that this was not your experience!

Just to clarify, return shipping is covered for faulty items, but for other returns, shipping fees would apply. We’re happy to assist further if you feel the dolls you received were faulty in any way. Please reach out to our customer service team, and we’ll make sure to look into this for you.

Thanks again for your understanding.

5つ星のうち5の評価

Olli Ella's products are so loved here

Olli Ella's products are so loved here. You get high-quality, timeless toys for the price. If you have any questions or issues, you can rely on their exceptional customer service. When I received a product that, by rare exception, did not meet my expectations, they went the extra mile to make it right.

2024年11月8日
自発的なレビュー
Dinkum Dolls by Olli Ella ロゴ

Dinkum Dolls by Olli Ella からの回答

Thank you so much for your kind review! We're thrilled to hear that you love our products and that our customer service was able to make things right for you. We truly appreciate your support and look forward to bringing more joy with our toys in the future! 🩷

5つ星のうち5の評価

The most exquisite little doll

The most exquisite little doll. It gives old style toys vibes, with a hint of modern touch. Absolutely adorable. I would have loved it as a kid. Shipping was fast, and customer service was efficient despite taking couple of days to answer. But that’s to be expected considering they are a small business. They are trying to do their best and personally I was very satisfied.

2024年11月7日
自発的なレビュー
Dinkum Dolls by Olli Ella ロゴ

Dinkum Dolls by Olli Ella からの回答

Thank you so much for your kind review! We're thrilled you love the doll and that it brings back those nostalgic vibes with a modern twist. We truly appreciate your understanding and patience, and we're so happy you’re satisfied with your experience. Looking forward to serving you again! 😊

5つ星のうち5の評価

Excellent products & customer service

Absolutely love Olli Ella! Their products are so adorable and well made, and their customer service is amazing! My daughter’s wagon handle had gotten broken, and I emailed customer service to ask if I could order a replacement. They quickly responded and sent out a new handle right away, free of charge! Now our beloved wagon is back to being pulled happily by my daughter. We will definitely purchase more Olli Ella in the future!

2024年10月28日
自発的なレビュー
Dinkum Dolls by Olli Ella ロゴ

Dinkum Dolls by Olli Ella からの回答

Thank you so much for your wonderful review! We're so happy to hear your daughter’s wagon is back in action, and we truly appreciate your kind words about our products and customer service. We can’t wait to have you shop with us again! 🌈

5つ星のうち5の評価

Fav dolls ever

Fav dolls ever! Was so excited gave my kids their presents early so of course had to order 2 more for Christmas🤣 the best quality🤍

2024年11月1日
自発的なレビュー
Dinkum Dolls by Olli Ella ロゴ

Dinkum Dolls by Olli Ella からの回答

Thank you so much for your lovely review!! We're so excited to hear your kids love their dolls, and we hope they enjoyed the two more for Christmas! We truly appreciate your support! 🤍

5つ星のうち5の評価

Great service

Great service, I ordered a few items in the sale for my daughter's birthday present and Christmas stocking but my initial order was returned to sender with an error on the address. As soon as I contacted the customer service team the sent a replacement.

2024年10月10日
自発的なレビュー
Dinkum Dolls by Olli Ella ロゴ

Dinkum Dolls by Olli Ella からの回答

Thank you so much for your kind review! We're thrilled we could resolve the issue for you, and we hope your daughter loves her birthday and Christmas gifts. We truly appreciate your support! 🌈

5つ星のうち1の評価

Nefasto post venta

Me han regalado hace un tiempo una maleta see ya la he cuidado como el resto de productos de la marca porque son preciosos, la calidad del carro de la cremallera es muy mala, cada vez que la usamos se rompe una de ellas parte el metal por las uniones, he contactado por si podría conseguir unos carros nuevos para seguir usando la maleta y necesitan el ticket de compra, he dicho donde se ha adquirido pero ha sido a pie de calle en una pequeña tienda infantil de Galicia,y después de tanto tiempo no se conserva el ticket. No ticket producto a la basura, tanta producción ética y responsable, me hace dudar mucho del concepto de la tienda, no poder comprar unos repuestos, si hasta ikea te los facilita sin ticket ni nada.

2024年10月21日
自発的なレビュー
Dinkum Dolls by Olli Ella ロゴ

Dinkum Dolls by Olli Ella からの回答

Thank you so much for sharing your feedback with us. We're really sorry to hear about the issues you've experienced with the zipper on your "See Ya" suitcase. We truly care about the quality of our products and are sorry that this didn’t meet your expectations.

Unfortunately, as it wasn't purchased directly from us we don’t typically offer replacements without a receipt, we can understand how this might feel disappointing.

That said, we would love to look into this further to see if there’s another way we can help so you can be 100% happy with your item.

Please feel free to reach out to us directly, and we’ll do everything we can to find a solution that works for you.

5つ星のうち5の評価

Charming cane trolley

Hello Olli Ella, just received our little cane trolley .... It is delightful and charming, such beautiful quality thankyou will make a wee member of our family very happy with hours of enjoyment, cheers for now Jann

2024年10月1日
自発的なレビュー
Dinkum Dolls by Olli Ella ロゴ

Dinkum Dolls by Olli Ella からの回答

Thank you so much for your kind review! We're thrilled you love the cane trolley, and we hope it brings endless joy to your little one. We truly appreciate your kind words and your support. 💛

5つ星のうち5の評価

Best customer service

My order was lost by a delivery company and I was sure nobody would look into it, but Olli Ella’s amazing team sent me a new order for free! I am obsessed with their products. Lots of love for this company

2024年8月27日
自発的なレビュー
Dinkum Dolls by Olli Ella ロゴ

Dinkum Dolls by Olli Ella からの回答

Thank you so much Nini! So happy our team could sort this out for you 🌈

5つ星のうち5の評価

Beautiful

Beautiful, good quality toys. Fast delivery and good communication.

2024年6月20日
自発的なレビュー
Dinkum Dolls by Olli Ella ロゴ

Dinkum Dolls by Olli Ella からの回答

We approve of this message ☺️ Thank you so much, Eveline!

5つ星のうち5の評価

Sharing some love

The most incredible homewares and dolls, we have been buying olli ella products for quite a few years now and have never been disappointed. The betty baskets are perfect for little ones to carry treasures or snacks

2024年7月9日
自発的なレビュー
Dinkum Dolls by Olli Ella ロゴ

Dinkum Dolls by Olli Ella からの回答

We couldn't agree more! Thank you ever so much, Georgina!

5つ星のうち5の評価

Brilliant

I have shopped with Olli Ella a lot, and have always had fantastic customer service. Their products are incredible quality, and are dearly loved by my children (and myself).

2024年8月8日
自発的なレビュー
Dinkum Dolls by Olli Ella ロゴ

Dinkum Dolls by Olli Ella からの回答

Thank you for leaving this review Hannah! It means so much to us to hear this 🌈

5つ星のうち5の評価

Heirloom Quality

Have been buying Olli Ella for around 7 years now and we adore it all. From cane prams and carts to beautiful dolls in all the sizes, it’s all beautiful quality. Heirloom pieces that can be passed down for generations. Also a great place to shop for a beautiful, timeless gift.

2024年8月8日
自発的なレビュー
Dinkum Dolls by Olli Ella ロゴ

Dinkum Dolls by Olli Ella からの回答

Oh Kylie this is exactly our goal!!! Thank you so much for sharing this here!

5つ星のうち5の評価

Amazing dolls, made to perfection!

Amazing dolls. My daughter has around 14 of the dinky dinkum dolls and she absolutely loves them!

2024年8月8日
自発的なレビュー
Dinkum Dolls by Olli Ella ロゴ

Dinkum Dolls by Olli Ella からの回答

Oh my!! That is a lot of love! Thank you for being such a big supporter of ours, Francesca. We truly appreciate each and every one of you!

5つ星のうち5の評価

Beautiful kids toys

Ollie Ella create the most beautiful toys for imaginative play. The quality is incredible, they are made to be loved for years to come and customer service fantastic every time. Highly recommend!

2024年6月7日
自発的なレビュー
Dinkum Dolls by Olli Ella ロゴ

Dinkum Dolls by Olli Ella からの回答

Oh we try!! 😂 Thank you for the love, Ana!

5つ星のうち5の評価

The best customer service and the most caring and kind team members

My daughter’s beloved Tiny had a wobbly arm, I contacted customer service and honestly wasn’t expecting them to be able to do much as I had bought the doll last year. They responded super quickly and allowed me to pick a new doll to be sent out as Tiny was out of stock, they even allowed my daughter to keep her Tiny! Button arrived today and is perfect! 🥰
The team are so super helpful and go the extra mile to make our little ones happy. We have a ridiculous amount of Olli Ella goodies and each one is so well made and beautiful. Thank you for all of our gorgeous items and creating a beautiful little Olli Ella community 💕

2024年8月7日
自発的なレビュー
Dinkum Dolls by Olli Ella ロゴ

Dinkum Dolls by Olli Ella からの回答

ALLIE! You are our MVP! Thank you for this beautiful review and for your post in our Facebook group. It made us all a little happy emotional 🩷🩷🩷

5つ星のうち5の評価

Great customer service

Our order didn’t arrive as expected. I contacted the team and they replied promptly rectifying the problem and sending a replacement parcel by express delivery. My daughter loves her dog

2024年7月25日
自発的なレビュー
Dinkum Dolls by Olli Ella ロゴ

Dinkum Dolls by Olli Ella からの回答

Thank you so much for leaving this review Jem! We love a good save the day moment ☺️ So happy we could help!

5つ星のうち5の評価

The BEST customer service experience of 2024

Strongly recommend Olli Ella, I placed an order for my first time and used Afterpay, I didn’t receive an order confirmation so I called the number and turns out I had mistakenly entered in my email address, not only were they super friendly, they fixed up my mistake and confirmed the order had gone through, I mentioned that my daughter was at home watching the mailbox and was super excited about the baby carrier coming, then they went above and beyond and contacted the warehouse to ask them to get the order ASAP. Something I was not expecting at all, but it made the world of difference to a little girl. Such a family centred company and has been our best customer service experience in the last few years. So THANK YOU!! In addition when carrier arrived it was PERFECT!

2024年7月10日
自発的なレビュー
Dinkum Dolls by Olli Ella ロゴ

Dinkum Dolls by Olli Ella からの回答

This made us smile so much!! Thank you, thank you for such beautiful feedback!

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