I've been a loyal Olli Ella customer for years, as my daughter absolutely loves their products and Dinkum Dolls. I recently had a issue with an order, but the way the team handled everything was... もっと見る
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I've been a loyal Olli Ella customer for years, as my daughter absolutely loves their products and Dinkum Dolls. I recently had a issue with an order, but the way the team handled everything was... もっと見る
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Excellent customer care! A doll I received was not quite right, perhaps just me being picky, and their customer team immediately took great care of me. They are respectful and kind, truly the best c... もっと見る
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We had a little hiccup with a free promotional item missing from our order, so I contacted their customer service team. I honestly couldn’t be happier with how it was handled. They were incredib... もっと見る
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Really cute products but poor quality! Dolls go bald within 24 hours. Contacted customer service who were no use, after an AI-esque response,which solved nothing, they stopped relying. I wrote a rev... もっと見る
Dinkum Dolls by Olli Ella brings beautifully crafted dolls, cuddly companions and thoughtfully designed play essentials that inspire imagination, comfort and meaningful childhood memories. As part of the Olli Ella family, we combine timeless design with quality craftsmanship to create products designed to be loved for years to come. Alongside our collections, our dedicated Customer Happiness Team is committed to providing warm, personal support and ensuring every family has the best possible experience with us.
Suite 1401, Level 14, 101 Grafton Street, 2022, Bondi Junction, オーストラリア
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I ordered 3 small dolls from this company at a cost of almost £70 and was totally shocked at the quality. They were made in China and quite frankly looked as if they were from a Pound Shop. The two which had hair were shedding the cheap fake fur it was made from. I returned these stating the poor quality and over £11.20 was deducted from my refund. What a rip off.

Dinkum Dolls by Olli Ella からの回答
Olli Ella's products are so loved here. You get high-quality, timeless toys for the price. If you have any questions or issues, you can rely on their exceptional customer service. When I received a product that, by rare exception, did not meet my expectations, they went the extra mile to make it right.

Dinkum Dolls by Olli Ella からの回答
The most exquisite little doll. It gives old style toys vibes, with a hint of modern touch. Absolutely adorable. I would have loved it as a kid. Shipping was fast, and customer service was efficient despite taking couple of days to answer. But that’s to be expected considering they are a small business. They are trying to do their best and personally I was very satisfied.

Dinkum Dolls by Olli Ella からの回答
Absolutely love Olli Ella! Their products are so adorable and well made, and their customer service is amazing! My daughter’s wagon handle had gotten broken, and I emailed customer service to ask if I could order a replacement. They quickly responded and sent out a new handle right away, free of charge! Now our beloved wagon is back to being pulled happily by my daughter. We will definitely purchase more Olli Ella in the future!

Dinkum Dolls by Olli Ella からの回答
Fav dolls ever! Was so excited gave my kids their presents early so of course had to order 2 more for Christmas🤣 the best quality🤍

Dinkum Dolls by Olli Ella からの回答
Great service, I ordered a few items in the sale for my daughter's birthday present and Christmas stocking but my initial order was returned to sender with an error on the address. As soon as I contacted the customer service team the sent a replacement.

Dinkum Dolls by Olli Ella からの回答
Me han regalado hace un tiempo una maleta see ya la he cuidado como el resto de productos de la marca porque son preciosos, la calidad del carro de la cremallera es muy mala, cada vez que la usamos se rompe una de ellas parte el metal por las uniones, he contactado por si podría conseguir unos carros nuevos para seguir usando la maleta y necesitan el ticket de compra, he dicho donde se ha adquirido pero ha sido a pie de calle en una pequeña tienda infantil de Galicia,y después de tanto tiempo no se conserva el ticket. No ticket producto a la basura, tanta producción ética y responsable, me hace dudar mucho del concepto de la tienda, no poder comprar unos repuestos, si hasta ikea te los facilita sin ticket ni nada.

Dinkum Dolls by Olli Ella からの回答
Hello Olli Ella, just received our little cane trolley .... It is delightful and charming, such beautiful quality thankyou will make a wee member of our family very happy with hours of enjoyment, cheers for now Jann

Dinkum Dolls by Olli Ella からの回答
My order was lost by a delivery company and I was sure nobody would look into it, but Olli Ella’s amazing team sent me a new order for free! I am obsessed with their products. Lots of love for this company

Dinkum Dolls by Olli Ella からの回答
We absolutely love the products in our family!

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Dinkum Dolls by Olli Ella からの回答
The most incredible homewares and dolls, we have been buying olli ella products for quite a few years now and have never been disappointed. The betty baskets are perfect for little ones to carry treasures or snacks

Dinkum Dolls by Olli Ella からの回答
I have shopped with Olli Ella a lot, and have always had fantastic customer service. Their products are incredible quality, and are dearly loved by my children (and myself).

Dinkum Dolls by Olli Ella からの回答
Have been buying Olli Ella for around 7 years now and we adore it all. From cane prams and carts to beautiful dolls in all the sizes, it’s all beautiful quality. Heirloom pieces that can be passed down for generations. Also a great place to shop for a beautiful, timeless gift.

Dinkum Dolls by Olli Ella からの回答
Very accomodating customer service
Good quality products

Dinkum Dolls by Olli Ella からの回答
Amazing dolls. My daughter has around 14 of the dinky dinkum dolls and she absolutely loves them!

Dinkum Dolls by Olli Ella からの回答
Ollie Ella create the most beautiful toys for imaginative play. The quality is incredible, they are made to be loved for years to come and customer service fantastic every time. Highly recommend!

Dinkum Dolls by Olli Ella からの回答
My daughter’s beloved Tiny had a wobbly arm, I contacted customer service and honestly wasn’t expecting them to be able to do much as I had bought the doll last year. They responded super quickly and allowed me to pick a new doll to be sent out as Tiny was out of stock, they even allowed my daughter to keep her Tiny! Button arrived today and is perfect! 🥰
The team are so super helpful and go the extra mile to make our little ones happy. We have a ridiculous amount of Olli Ella goodies and each one is so well made and beautiful. Thank you for all of our gorgeous items and creating a beautiful little Olli Ella community 💕

Dinkum Dolls by Olli Ella からの回答
Our order didn’t arrive as expected. I contacted the team and they replied promptly rectifying the problem and sending a replacement parcel by express delivery. My daughter loves her dog

Dinkum Dolls by Olli Ella からの回答
Strongly recommend Olli Ella, I placed an order for my first time and used Afterpay, I didn’t receive an order confirmation so I called the number and turns out I had mistakenly entered in my email address, not only were they super friendly, they fixed up my mistake and confirmed the order had gone through, I mentioned that my daughter was at home watching the mailbox and was super excited about the baby carrier coming, then they went above and beyond and contacted the warehouse to ask them to get the order ASAP. Something I was not expecting at all, but it made the world of difference to a little girl. Such a family centred company and has been our best customer service experience in the last few years. So THANK YOU!! In addition when carrier arrived it was PERFECT!

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