Om & Ah london レビュー 

I wouldn't have given this a star unless i had to to record my experience. I returned an item which in my opinion was not the quality I expected. 3 weeks later i am still waiting for a refund. I received an initial response blaming the post office and covid! Really? - other items have come and gone with no problems sited as the 'post office and covid'. Not withstanding passed this initial contact i am not having emails returned so have no idea when I will receive my refund. The item wasn't cheap and I also had to pay for the return. I would not purchase from these people again.

Worst customer support ever. Please be aware that if you want a refund, you will have a VERY long wait. After 4 weeks and several e mails I am still waiting for my refund. The pathetic excuse that is sent out is something a child could have written.
I will NEVER buy from this company again and urge anyone thinking to place an order to think again and go elsewhere. Truly awful.

I was a huge fan to start with and bought the Inner Circle subscription but after loads of black items over the months, got fed up with lack of colours sent. My March box never showed and when I chased it, got a refund, no apology or explanation. My subsequent emails to customer services have been ignored which is the final straw. Really poor customer service :-(

If I could give them one star I would. I ordered jewellery from this website which stated they were made in UK. They are not. There was no confirmation of order, no tracking number and no-one to call to speak to personally. No answer when I emailed. In the end I had to resort to making an enquiry via Facebook when they answered immediately as I thought I was placing a new order! Once they have your money they do not appear to care about customer service/satisfaction thereafter. Curious given the "kind and compassionate" ethos that the company conveys.

Luxury Hemp Boyfriend Shirt - the shirt is of bad quality, not so comfortable, material is not the same as on the photo is - rough material, it is not soft and light material ...... I can send photo of my shirt, ......it is very expansive for that quality - I am disappointed

I bought one of their off shoulder sweaters in white, so disappointed! The worse quality item I have ever bought!! The stitching not even straight, the material so cheap and thin and the wording is already peeling off and I haven’t even wore it!! I can’t believe how they can sell such tack at the price they’re asking!!!! Disappointing to have had to pay £5 for p&p then again to return! Do not waste your money!

Oh so so disappointed with my MOST RECENT ORDER , still not received my item ??? Which was intended as a SPECIAL GIFT , now 12 days GONE , and realised they NOW HAVE AN INCORRECT POST CODE ????( even though X6 purchases to CORRECT ADDRESS ????? LOVE THE items this company produce , but shipping very very disappointing and still waiting for reply?????

Placed my order 14 calendar days ago and the purchase has not shipped. Asked for refunded on 2/21, and was advised by Om & Ah shipping label created and hope that I enjoy my purchase. As of this day 2/25, the purchase has still not made it to the Post Office. I have again asked for a refund. Beware of doing business with this company.

Wheter it is a T-shirt, sweater, pyjama... always great quality.

Great company,lovly products .
Quick returns
Charlotte

Ordered a number of times from this company. The first few orders were great and I was a huge fan of the clothing. However, I ordered the expensive Luna leggings (which I had been eyeing up for ages) and a white top at the beginning of December 2020 and unfortunately I wasn’t very impressed. The leggings were very flimsy and not very flattering and the top was so thin it was almost see through. I sent them back (which by the way is not free, you have to pay postage to return any items) and waited 4 weeks for a refund! I had to chase them three times and eventually they processed it. They didn’t apologise for the wait either. As a result I will no longer order anything from them as I don’t want to risk waiting 4 weeks if I need to send anything back. I honestly don’t think I would have got my refund if I hadn’t chased them so much. Such a shame as I was a huge fan before this.

Absolutely beautiful clothing and when there was a slight sizing problem it was dealt with promptly and efficiency by Lucy. Gradually adding more pieces to me wardrobe by selling some of my existing wardrobe. Very happy with this company.

Candles very expensive and do not give off scent. dont waste your money

Having reviewed them badly on 15th January I am pleased to say they have redeemed themselves and exchanged all items requested. Lucy in particular has been very good.
Normal service seems to be resumed! Well done

Placed an order on 12th January and a later one 5 days on received the later one still no sign of the earlier one have emailed twice no reply no update on when I can expect the original order dreadful customer service such a shame love the merchandise but zero customer service

Returned an unwanted christmas present at the start of January and have had to chase twice to ask where my refund is and on both occasions receive a generic email that my return is currently in quarantine at the sorting office - another company exploiting the current pandemic for crap service!! The same message has been sent to me on both occasions after chasing some 2 weeks apart but the same amount of personnel have covid.

Come on give me a break and just process the refund, rather than keeping my money in your bank account!!!!!!!!!!!!!!!!!!!!!!

Hi Dawn,
Once a return has been successfully received by us we have to wait a full 48 hours for the item to become COVID free. Our local Royal Mail depo has had 8 positive cases of covid within the sorting depo, so we have had to introduce very strict processes with returns. Once we have opened the return it will then take us up to 10 working days for returns to be processed .
We are sorry but due to the large amount of emails we are currently receiving due to the current situation of a restricted working team and safe distance working. We are not able to email each customer when their parcel arrives with us. Please be assured that we are dealing with your parcel and your refund will be sent as soon as possible.
Kindest regards
Team Om & Ah.

When I received my second item from om and ah there was a slight problem. This was dealt with quickly and efficiently by Grace and Lucy far surpassing my expectations! I love both my sweat shirt and lounge suit, thank you.

Ich habe jetzt lange gewartet mit der Bewertung aber so langsam reicht es mir.
Der Kunde support ist die reinste Katastrophe.

Ich habe Anfang Dezember eine Bluse bestellt (Total Prize 79€),die Ware kam zügig und nett verpackt an. Der Schnitt an sich war auch sehr gut allerdings war der Stoff furchtbar. Es fühlte sich hart und richtig billig an. Aufgrund dessen habe ich mich entschieden, das Teil zurück zu schicken.
Rucksendelabel bekommt man nur auf Anfrage - auf Anfrage eines kostenlosen Retourescheins wird nur gefragt ob man über UK oder Global bestellt hat, danach erhält man weder Schein noch eine wirkliche Antwort. Somit musste ich die Bluse auf eigene Kosten (und im Paket, nicht in der Versandtüte laut Post) zurücksenden. Das ganze hat mich 9€ gekostet und das war die billigste Methode.
Irgendwann kam die Rückmeldung von Klarna dass noch 9,18€ offen sind für die Bluse.
Auf Anfrage über Instagram wie sich der offene Betrag zusammen stellt erhält man keine Antwort. Auf Anfrage per Email wurde gesagt, dass man es nicht weiß und am Montag ein zuständiger Mitarbeiter mit Rückmeldung gibt. Nun ist Freitag. Rückmeldung gab es bisher keine obwohl ich zwischenzeitlich schon 2 weitere Mails geschrieben habe. Über Facebook habe ich es in meiner Verzweiflung probiert, auch hier nur sporadisch eine Antwort wie meine Kundennummer ist. Nach einem Tag dann die Frage, was genau meine Frage ist. Nun warte ich wieder seit 6Stunden auf Antwort. Klarna muss heute bezahlt werden und schlauer bin ich immer noch nicht

Länger Text kurz und knapp: Finger weg von dieser Firma!

I am a repeat customer and Inner Circle member. The quality and ethos of the clothing is true to the company ethos and comfy and stylish. Recently after a sizing issue, the customer service from Grace was superb and fast. Highly recommended.

Very disappointed - having looked at their shirts for so long, my husband ordered me one for Christmas and was sent the wrong size - no response to emails and no contact number. The shirt is very scratchy despite being gently washed and the writing on the lapel is so low you cannot see it! Furthermore the writing has come off! I will be waiting to see if anyone gets in touch with me in response as I need to return it but so far their customer service has been appalling.